Maybank Reviews 4

I opened my Maybank (Singapore) accounts to add another bank to the several others in Singapore that I already have accounts with AND because my siblings are highly valued private wealth clients of MB. Regrettably, I have found that the service received from my RM (and through the app) has been dismally frustrating. Foreign transfers are charged at high rates & not waived (unlike the only other bank I use for foreign transfers, where all fees & charges are waived) and when I try using the MB app to make transfers to my own account with another Singapore bank, these keep being blocked because the app reports that my daily limit is 2.5% of the actual set limit!! Consequently, I had to make a transfer of the maximum permitted (to myself) which was delayed by 12 hours. The final straw was when I tried making the reduced transfer today, I was informed that I had exceeded my daily transfer limit - even though the last (& first) transfer was 24 hours ago. In short, it has been like suffering a death by a thousand cuts. I shall, of course, be closing my accounts with this client-unfriendly (unless you have deposits of many millions & as my RM says are in MB’s private wealth segment.

Maybank dnt believe in compassion and dnt relate to customers.

Overall, I'm satisfied with the bank's services. They offer good, high-quality service. The only downside I can think of is the high commission compared to competitors.

Extremely disappointed with Maybank’s Visa Platinum Cashback Programme

I’ve been a loyal Maybank cardholder since 2013, consistently meeting the S$2,000 monthly spend for the 3.33% cashback. But recent changes have made it nearly impossible to track what counts as eligible spend—and my appeal for a one-time exception was denied twice.

📉 Poor communication: Only vague SMS updates. No app notifications. Previously eligible transactions were suddenly excluded without clear explanation.

✅ I qualified for July and August. ❌ In September, I made a CardUp payment (with a 2.5% fee), assuming it counted toward the General Category Spend. Turns out it didn’t—due to reclassification, which I only learned about after calling customer service.

📞 Even the service team took hours to calculate eligibility. My appeal was escalated but denied—despite this being my first request and the first quarter with new rules.

💳 I’ve been a responsible customer for over 10 years. But this experience has left me seriously considering cancelling all my Maybank cards. Other banks are more transparent and willing to make reasonable exceptions.

👤 I requested to speak with the product manager. That request was denied. 📅 This is the first quarter with the new policy—some grace should be extended. 👎 Overall, a disappointing customer service experience.

#Maybank #CashbackFrustration #CustomerExperience #CardUp #UnfairPolicy #DisappointedCustomer