A little expensive but goods are always delivered on time, you need to include Ireland in your deliveries
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
very quick prescription approval and dispatch. helpful and quick responses to email enquiries. the only downside is their price premium versus other providers but generally happy with them as my provi... See more
The Clinic has been my source for Mounjaro on my weightloss journey of 41 kilos so far. I am forever grateful to them for their efficiency, the smooth supply chain they've created and their supportiv... See more
I’ve had nothing but positive experiences with this company. Currently using the Mounjaro as a maintenance programme but I started and stayed with Mayfair since May 2024 and it’s the best thing I’v... See more
Company details
Written by the company
We are a dedicated weight management clinic set up by a team of experienced professionals specialising in providing weight management services in one of the most elegant and glamorous parts of the world, Mayfair. All of our medication is dispensed and shipped directly from a UK-based, GPhC registered Pharmacy. We offer weight loss injections such as Wegovy (semaglutide) and Mounjaro (tirzepatide) as part of our medical weight loss treatment. We have combined the latest clinical evidence and years of knowledge in weight management to design a bespoke online consultation process. The online consultation along with the expertise of our clinical team enables us to recommend and support you with appropriate and effective management treatments.
Contact info
33 Clarges Street, W1J 7EE, London, United Kingdom
- +44 (0)20 7550 6515
- contact@mayfairweightlossclinic.co.uk
- mayfairweightlossclinic.co.uk
4.1
Great
398 reviews
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Hasn’t replied to negative reviews
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Fantastic service
22 August 2024
Excellent service
Excellent service, super quick delivery and very good communication. Highly recommend!
22 August 2024
Professional service
Have used this clinic online for a few months. Prompt delivery and professional service. Would recommend.
20 August 2024
Very efficient ordering process and…
Very efficient ordering process and speedy delivery
22 August 2024
Amazing company
19 August 2024
Always fabulous and helpful
18 July 2024
Good communication was…
Good communication was recieved,medication is doing good job.Would highly recommend Nayfair Weightloss Clinic.
5 August 2024
Scam - Order didnt arrive
Order didn't arrive, no customer support, reception keeps blocking the call, scam
2 July 2024
Unprompted review
Reply from Mayfair Weight Loss Clinic
Hi Susan,
I am unable to locate any order from you. Can you please reply to the request for your email address so we can track your order, or email us at contact@mayfairweightlossclinic.co.uk.
Also, we do not have the option of blocking calls, and all calls are answered and emails responded to. I believe you may be referring to a different business.
Kind Regards
Mayfair Weight Loss Clinic
looks like a scam. tread carefully
Did not deliver on time, package didn't arrive, not refund was given , avoiding responding or talking to anyone.
looks like a scam. tread carefully
3 July 2024
Unprompted review
Reply from Mayfair Weight Loss Clinic
Dear Mr Inbar,
I have checked and can see that your order was delivered on the 4th July and you were kept up to date with the delivery by the courier as per the terms and conditions. Proof of delivery has been provided as well. Unfortunately we are unable to accept returns or issue a refund once the medication has been delivered. This has been communicated to you via email as well.
Kind Regards
Mayfair Weight Loss Clinic
Stop replying with untrue facts
So I’ve already wrote two reviews and both have been answered with untrue replies . You mentioned below you have asked me if I want my delivery charge refunded and I haven’t agreed to this ?!?’ How about 2 phone calls asking for it back and two emails asking for it back , all have been ignored . You also again state you offered me a replacement to my damaged delivery but again this is not true as you offered to collect my damaged parcel 3 days after it was received and then when you had collected it you would then send another one out ?! Your replies are untrue and it is clear from the many reviews on trust pilot from many different customers that you most definitely have an issue replying to unhappy customers yet you are quick to take their funds . This could easily have been sorted but if you don’t answer your customers calls and emails they are 100% going to voice their opinion on a social network site . I’ve now asked 4 times for a refund and you are still ignoring me yet saying in your replies I haven’t requested a refund ?!?’ Sort your customer service out as it’s a shambles .
15 July 2024
Unprompted review
Reply from Mayfair Weight Loss Clinic
Hi Tracy,
This is your third review and clearly an attempt to spam with incorrect information. This is despite being issued with a refund for the delivery charge as a gesture of goodwill, even though your order was fulfilled as per the terms and conditions.
You had placed your order on Monday afternoon and it was dispatched the day after (Tuesday morning). There was a 2-day delay with the courier and therefore you received it late.
When you reported receiving it late, we called you back on the same day. We asked you to send an image of the parcel showing the damage which you did not do. We then offered to collect this back from you if you were not happy to take it and send you a replacement on the same day, as well as a refund of the delivery charge.
I would like to stress that we do not deliver the medication ourselves and rely on third-party couriers. Although the vast majority are delivered the next day, occasionally there are delays which are beyond our control. For this, we agreed to refund your delivery charge, which is done.
On this occasion, we have tried to resolve this by offering to send you a replacement and offering a refund of the delivery charge, however, you have not agreed to it.
Kind Regards
Mayfair Weight Loss Clinic
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