Mayfield Villages Reviews 

177
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for always being extremely helpful, friendly, and exceptionally knowledgeable during all scheduled property tours. Many visitors also truly love the exceptionally clean, modern facilities, the beautifully maintained communal areas, and the wonderful overall community atmosphere. Some reviewers were not happy with the residential apartments, mentioning that the individual living spaces felt somewhat too small and lacked sufficient storage options for personal belongings. These consumers also expressed a clear desire to receive much more comprehensive details regarding currently available units and alternative larger apartment floor plans before purchasing.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that representatives are friendly, welcoming,... See more

Facilities

Clients share positive opinions on facilities, highlighting the bright, comfortable atmosphere and impressive... See more

Location

Customers consistently note positive experiences with location, finding the facilities to be conveniently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sales representative met us and spent time getting to know my aunt. This was in relation to both her concerns and what she valued about her life currently. This was something that we hadn't exper... See more

Company replied

Rated 5 out of 5 stars

Gordon explained everything well and showed us around all the facilities, which were very impressive and exceeded our expectations. The flats are well laid out and a good size. We were told there was... See more

Rated 5 out of 5 stars

Kirsty who showed me around was very friendly and explained everything in great length answering any questions I had asked her with lots of knowledge about Mayfield. She showed me around Heron House... See more

Rated 5 out of 5 stars

From the moment I walked into the reception area I felt welcome. I loved the look and feel of the place. It is full of light, has attractive decor and feels a very comfortable place to be in. I met... See more


Company details

  1. #2 of 4 best companies in Retirement village

Written by the company

Mayfield Villages was founded in 2016 by Audley Group, who have been successfully building and managing luxury retirement villages for Mayfield's sister company, Audley Villages, since 2007. Over time, we’ve developed the traditional care home concept to something much more forward thinking and relevant to our times.


Contact info

4.8

Excellent

TrustScore 5 out of 5

177 reviews

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4.8

All reviews

(177)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

It was great to meet your agent

It was great to meet your agent, the place is very impressive, with all the amenities on site, I have received all the information , the apartment that I have seen is very pleasant, roomy and well equipped. Will have to make my calculations to consider what and how to manage a possible move. I have seen quite a number of places and Mayfield is on top of the list.
,

19 August 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are pleased to hear you enjoyed your visit to Mayfield Watford. We encourage you to look at all your options to ensure you are making the right decision for you, please do reach out if we can answer any further questions in the meantime.

Rated 4 out of 5 stars

It is great complex,

It is great complex, but monthly charges are too high.

2 August 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review and honest feedback.

Rated 5 out of 5 stars

Excellent

Excellent, pleasant guiding. Impressed with the place and overall friendliness of staff, suggesting approachability at all times without over the top attitude.
The premises and amenities appear second to none.
Accessibility via public transport needs improving as the walking distance from railway stations etc. is greater than might seem to someone who drives.

2 August 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we will be sure to pass your lovely feedback on.

Rated 5 out of 5 stars

Tour

You could not fault it
Everything was lovely
The only thing we were not happy with
Was the area

6 August 2024
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Reply from Mayfield Villages

Thank you for your honest feedback, we are pleased you enjoyed your tour.

Rated 5 out of 5 stars

Kirstie was an exceptional…

Kirstie was an exceptional represenative for the company. She was outstanding and understood my interest in why I visited Mayfield Villages

4 July 2024
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Reply from Mayfield Villages

Thank you so much for taking the time to leave such lovely feedback about Kirsty, we will be sure to pass this on.

Rated 5 out of 5 stars

Clare was brilliant

Clare was brilliant , explained everything very well and was extremely well informed . Loved the village

26 June 2024
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Reply from Mayfield Villages

Thank you so much for taking the time to leave us a review, we are so pleased to hear you loved the village.

Rated 5 out of 5 stars

This place Mayfield villages is a…

This place Mayfield villages is a beautiful place with ample of space tranquility and a very peaceful environment. We fell in love with the place as we stepped in through the doors. The facilities they are providing are exceptionally modern and can prove to be very comfortable for people who would live there. All required amenities are near by. We think it can be a wonderful place to spend your retirement life at this place.

21 June 2024
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Reply from Mayfield Villages

Thank you so much for your kind words, we will be sure to pass your lovely feedback on to the team in the village.

Rated 5 out of 5 stars

A great welcome to Mayfield.

Kirsty made us feel very welcome. The information she gave was very clear and was happy to answer all our questions. Both my daughter and I were very impressed with Mayfield.

25 June 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are so pleased you enjoyed your meeting with Kirsty.

Rated 5 out of 5 stars

watford

Clare Wells was very good at explaining things and hrlpful.

18 June 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are pleased you enjoyed your meeting with Claire.

Rated 4 out of 5 stars

Mayfield Retirement Home

Nice flat, potentially lots of activities to participate in, on site facilities probably cover more or less everything you would want. The pricing structure is new to me and I don't know how it compares to similar set-ups.

12 June 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are glad you enjoyed your tour. We encourage you to visit multiple retirement homes to compare and understand different offerings and what will best suit you.

Rated 3 out of 5 stars

too many requests for feedback.

too many requests for feedback.
Nice flat, lovely ambience. shame about the building site next door

6 June 2024
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Reply from Mayfield Villages

Thank you for your feedback, we will be sure to pass this on to the relevant department.

Rated 5 out of 5 stars

excellent facilities

excellent facilities, well thought and designed.
love the guest facilities ---brilliant

8 June 2024
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Reply from Mayfield Villages

Thank you for taking the time to leave us a review, we are glad you enjoyed your tour.

Rated 5 out of 5 stars

Researching retirement villages in the wider St.Albans area

My wife and I have spent the last 8 days visiting and viewing retirement villages within a 20 mile radius of St.Albans as that is where my son and his family live.
Mayfield Watford was by far the best in so many ways. The facilities for residential use, the pool ,weights gym, steam room,wellness area are really superb. The restaurant and cafe/bistro served super meals at very competitive prices and they ‘village hall’ that is multi functional allowing all manner of classes to happen - we saw it in action.The staff were so very pleasant and helpful but without doubt the best marketing tool was the residents who all spoke so highly and enthusiastically about the place. We were invited to stop over night in the their show room apartment which was so useful to get a feel of the apartment and gave us the opportunity to see the whole place operating how it does over a 24hr period - no specially laid on functions but simply what happens in a normal day - it was most enlightening. We were also very impressed with Gordon from the Sales team was excellent in his presentation of Mayfield and never exerted the usual sales pressure that so often follow -he explained the whole business most succinctly and showed patience and sensitivity -a top guy. We left extremely impressed with the place and would give it the gold medal!!

31 May 2024
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Reply from Mayfield Villages

Thank you so much for your kind words, what wonderful feedback. We are so pleased you enjoyed your visit and overnight stay, we will be sure to pass this feedback on to Gordon and the team.

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