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Mayo Wynne Baxter Reviews 

1,184
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making complex situations feel easy and stress-free. The service is frequently highlighted as excellent, with many noting the team's efficiency, clear explanations, timely guidance, and quick response times, ensuring they feel informed and confident. However, some customers noted concerns about service quality, including instances of unhelpful advice, incorrect reporting, or prolonged and inefficient conveyancing.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the professional, responsive, and... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as easy, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is 27 years since we moved last. Things have changed drastically in the Property Market. Having MWB on our side has been fantastic, they are local, they know the area, know who to talk to and know... See more

Company replied

Rated 5 out of 5 stars

I would wholeheartedly recommend Mayo Wynne Baxter, and in particular Michelle & Sally for any house sale/purchase needs. You hear horror stories about solicitors during house buying, but this wasn't... See more

Company replied

Rated 5 out of 5 stars

Belinda at Mayo Wynne Baxter made what could have been a stressful situation feel easy. I was working to a deadline following my redundancy and she was responsive, clear, and incredibly efficient. She... See more

Company replied

Rated 5 out of 5 stars

Lisa Taylor has been exceptional in her attention to detail and responses to our many questions. I cannot rate her highly enough, it’s very reassuring to know Lisa has your back and your confidence... See more

Company replied


Company details

  1. Legal Services

Written by the company

Award-winning solicitors with offices across Sussex. Mayo Wynne Baxter employ outstanding legal specialists and deliver exceptional service for clients locally and nationally.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,184)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and prompt

Efficient and prompt. I feel as if they represent us well in the legal processes needed.

1 June 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words.

Rated 5 out of 5 stars

A friendly and efficient service

A friendly and efficient service. All queries dealt with immediately. Very pleased with the service received.

30 May 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and the 5-stars.

Rated 4 out of 5 stars

It has been a breath of fresh air…

It has been a breath of fresh air dealing with Fiona Dodd. Considerate, professional and understanding through hellish times. Thank you 🙏

1 May 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for kind words and for taking the time to leave us a review. We will pass it onto Fiona.

Rated 5 out of 5 stars

Exceptional, supportive and informative

We found everyone, from the local office staff upwards, extremely helpful, taking time to explain the processes involved in our house sale. In addition our Paralegal Samantha Attwood was exceptional, during a major hiccup she provided support, constant updates and reassurance whenever we needed it.
Mr and Mrs Franklin

15 May 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and the 5-stars. Samantha is great and we will pass this onto her.

Rated 5 out of 5 stars

Assistance

From the outset to conclusion Ross and his team have been excellent in assisting me. I would highly recommend Mayo Wynne Baxter.

22 May 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words, we will pass it onto Ross.

Rated 5 out of 5 stars

The Helpful MWB Team.

All of the team were very helpful, understanding and supportive throughout this time of bereavement. They all communicated very well and used their knowledge and experience to help us move things along in a professional manner to completion. When unexpected issues and challenges arose, the team dealt with them professionally and explained things to us which was very helpful.

20 May 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words, we will pass it onto the team for you.

Rated 5 out of 5 stars

Committed and Customer Focused

The company took me step by step as things were unfolding, making me aware of the status of the transaction at all levels of the process.

They constantly called to inform me of what has been achieved and the next thing to do.

When we agreed on the completion date, the officer assigned to me (Michelle Payne) was on point and that date was met to my family's delight and obviously to the delight of the vendors.

Chiedozie

17 February 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for the 5-stars and for taking the time to leave us review. Michelle is fantastic and we will pass this onto her for you.

Rated 5 out of 5 stars

Helpful and professional

Helpful, clear, and timely advice and service. Questions were dealt with promptly and patiently, and overall thorough and professional service.

1 April 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and the 5-Stars!

Rated 5 out of 5 stars

Great service from MWB, Storrington

We instructed MWB in Storrington, West Sussex on the recommendation of a local estate agent for a sale and purchase. Our appointed solicitor was Julie Molloy who was professional, friendly and most importantly gave great advice where needed. Julie was patient and was happy to answer any questions we had. Everything was explained to us and any paperwork we had through was thorough and detailed. I would highly recommend MWB and will definitely be using their services again. Thank you

11 December 2024
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and for taking the time to leave us a review. Julie is great and we will pass this onto her.

Rated 5 out of 5 stars

Calm, efficient, courteous - great customer service.

Nadine Ashford was excellent.
She dealt calmly and professionally with all the gremlins which were thrown into the process by the buyer's solicitors. Nadine kept a calm head and offered sensible advice when we asked for it. Responses were timely and clear. She stayed the course for what turned out to be a more tortuous process than it should have been. She dealt with us efficiently and courteously. I would recommend Nadine Ashford to anyone for their conveyancing work.

Louise Goodwin was also really helpful - getting documents to us which were readable and clear, and in a timely manner. Again, many thanks.

A job well done Mayo Wynne Baxter.

24 April 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and the 5-stars! We will pass it onto Nadine and Louise.

Rated 5 out of 5 stars

Great Solicitors

Having used solicitors for conveyancing on 3 properties over the last 18 months.
MWB stand out above all. Sally Stean and Michelle Payne from your East Grinstead branch were brilliant.
Totally professional, clear and efficient.
You can ask no more!
Highly recommend, great team.

31 March 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and for taking the time to leave us a review! Sally and Michelle are a fantastic team and we will pass this onto them.

Rated 5 out of 5 stars

Person centred

Working across many care homes in the South East, I have found Lauren of Mayo Wynne Baxter to be a prominent and important part of many care seekers journey. Her knowledge and person centred professional attitude is very impressive and you can see that she cares about what really matters to people.

22 April 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words. Lauren is great and we will pass this onto her.

Rated 5 out of 5 stars

I cannot thank Sam enough for the…

I cannot thank Sam enough for the incredible support and guidance I received during one of the most challenging times in my life. After working with my company for over 10 years, I was unexpectedly offered a settlement while 28 weeks pregnant. It was an emotional and stressful situation, but Sam handled everything with such care, professionalism, and expertise.

From the very beginning, she made me feel heard and empowered. She explained every detail clearly, advocated fiercely on my behalf, and ensured that I received a fair and respectful outcome. Sam’s knowledge of employment law was exceptional, and I always felt like I had someone truly fighting in my corner.

Thanks to Sam’s dedication, I was able to focus on my health and preparing for my baby, knowing my legal situation was in the best hands. I wholeheartedly recommend them to anyone needing employment advice or representation — they were simply outstanding.

31 March 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for the 5-stars and for taking the time to leave us a review! Sam is great and we will pass this onto her and the team.

Rated 5 out of 5 stars

An Amazing team

The team at Mayo Wynne Baxter led by partner Nadine Ashford managed to get our complicated flat sale completed and in time to save a larger stamp duty bill. They went the extra mile. Always responsive to our enquires and endlessly understanding when things looked tricky .
We are return clients of this firm and would return again.

28 March 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words. Nadine is great and we will pass this onto her.

Rated 5 out of 5 stars

Fantastic service from MWB helping us…

Fantastic service from MWB helping us as FTBs. We only had our offer accepted mid Feb and have now completed in around 6 weeks after such effort from them to get us over the line before stamp duty changes. Their paralegal, Sue, deserves a special shoutout - she is so friendly and kind! We cannot recommend them highly enough!

31 March 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for the 5-stars! Sue and Nick are fantastic and we will pass this onto them.

Rated 5 out of 5 stars

Property sale!

Michelle Payne, more than ably assisted by Sally Stean, made the sale of our property an efficient, attentive and human experience. Excellent service and highly recommended!

31 March 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for the 5-stsr and for taking the time to leave us a review. We will pass in onto Michelle and Sally for you - they are a great team!

Rated 5 out of 5 stars

We had a few issues with our ‘sales’…

We had a few issues with our ‘sales’ but throughout the process Julie and Georgina were very professional and steered us through with the right amount of efficiency and empathy. Truly cannot thank them enough. We would not hesitate to recommend them.

20 March 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for taking the time to leave us a review. We will pass it onto Julie and Georgina.

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