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Mayo Wynne Baxter Reviews 

1,184
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making complex situations feel easy and stress-free. The service is frequently highlighted as excellent, with many noting the team's efficiency, clear explanations, timely guidance, and quick response times, ensuring they feel informed and confident. However, some customers noted concerns about service quality, including instances of unhelpful advice, incorrect reporting, or prolonged and inefficient conveyancing.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the professional, responsive, and... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as easy, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is 27 years since we moved last. Things have changed drastically in the Property Market. Having MWB on our side has been fantastic, they are local, they know the area, know who to talk to and know... See more

Company replied

Rated 5 out of 5 stars

I would wholeheartedly recommend Mayo Wynne Baxter, and in particular Michelle & Sally for any house sale/purchase needs. You hear horror stories about solicitors during house buying, but this wasn't... See more

Company replied

Rated 5 out of 5 stars

Belinda at Mayo Wynne Baxter made what could have been a stressful situation feel easy. I was working to a deadline following my redundancy and she was responsive, clear, and incredibly efficient. She... See more

Company replied

Rated 5 out of 5 stars

Lisa Taylor has been exceptional in her attention to detail and responses to our many questions. I cannot rate her highly enough, it’s very reassuring to know Lisa has your back and your confidence... See more

Company replied


Company details

  1. Legal Services

Written by the company

Award-winning solicitors with offices across Sussex. Mayo Wynne Baxter employ outstanding legal specialists and deliver exceptional service for clients locally and nationally.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(1,184)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Sale of house via probate

We used Mayo Wynne Baxter for our probate sale of our mothers house. I can say it was a very smooth process and we were informed of all steps through the process. The advice given was very good on every small issue we had and the sale preceeded without any problem. Thanks to the team.

Clive Wright

25 March 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and for the 5-stars!

Rated 5 out of 5 stars

Michelle Payne - professional, knowledgeable and 'on the ball'.

Conveyancing
Having worked with Michelle Payne and her Team previously, I always felt confident that Michelle would address each query quickly and get us to the final
(sometimes protracted) goal of Completion.

Everyone in her office were helpful and responsive which made the process so much easier.

I always recommend Michelle to any friends who are moving. Thank you.

Penelope James

17 January 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and for taking the time to leave us a review. Michelle is great and we will pass this onto her.

Rated 5 out of 5 stars

I have nothing but positive things to…

I have nothing but positive things to say about my experience with Mayo Wynne Baxter. They responded quickly to my questions and were empathetic and very helpful. I would defiantly recommend them to family and friends.

24 February 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and for taking the time to leave us a review.

Rated 5 out of 5 stars

I found Sam and Victoria very helpful

I found Sam and Victoria very helpful, they responded straight away to any concerns I had.

10 March 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for the 5 stars!
Sam and Victoria are great and we will pass this onto them.

Rated 5 out of 5 stars

I have nothing but positive things to…

I have nothing but positive things to say about my experience with Mayo Wynne Baxter. I found them professional, responded quickly to any queries and were empathetic.

29 January 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and the 5-Stars!

Rated 5 out of 5 stars

Employment Law

I found Sam at the company very helpful and professional. The terms and fees were clearly put forward at the start and we were guided through an unpleasant process in a calm manner. It was good to know someone was on the end of the phone to help.

16 December 2024
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and for taking the time to leave us a review. We will pass it onto Sam for you.

Rated 5 out of 5 stars

Settlement agreement

Cara Hillary was great to work with. She helped me through a stressful time with good suggestions, a pleasant and professional manner and prompt and proactive responses. She made sure my interests were protected and drafted helpful and clear amendments. Many thanks, too, for the efficient and pleasant service by Victoria Seymour.

18 November 2024
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and the 5-stars! We will pass it onto Cara and Victoria.

Rated 5 out of 5 stars

Great

Cara was extremely knowledgeable and explained things very well so I could understand them. Thank you!

23 December 2024
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for the 5-stars! We will share this with Cara.

Rated 5 out of 5 stars

Excellent service

Great communication, they walked me through all the options and helped me understand everything that was happening at every stage of the process

21 February 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and for taking the time to leave us a review.

Rated 1 out of 5 stars

Mayo Wynne Baxter LLP


Mayo Wynne Baxter LLP – Unfair Billing Practices
I had an extremely disappointing experience with Mayo Wynne Baxter LLP, particularly regarding their unjustified billing practices and lack of transparency.

Charged for Unrequested Legal Advice
After I explicitly asked to pause my case, the lawyer continued working and billed me £660 for legal advice I never requested. This was completely unauthorized and should not have been charged.

Billed for a Lawyer's Delays
I was charged £33 for an email in which the lawyer informed me that he was late due to an emergency court case. This was not legal advice or actual work on my case, yet I was expected to pay for it.

Unjustified Charges for Basic Requests
I was billed for simply asking for a copy of the defendant’s lawyer’s letter, which should have been provided as part of the case. Instead of just forwarding the letter, they turned it into a chargeable item.

Charged for Asking About My Own Invoice
I was even billed to request an explanation of my charges. Instead of transparently explaining their charges, they turned my simple inquiry into another fee.

Delayed Case Handling, Misnaming, and Unjustified Charges
The lawyer held onto my case for months, only to say they wouldn’t take it without providing any clear explanation. Despite this, I was still billed for their so-called "review." Worse, they completely misnamed and misunderstood my case without even attempting to understand the background or details, yet still charged me based on their incorrect assumptions. Even though I provided clear information, they delayed addressing the real issues and billed me for work that was irrelevant to my situation.

This is, by far, the most expensive and unreasonable law firm I have dealt with. Their billing practices feel predatory,
If you are considering using this firm, be extremely cautious. Always question their invoices, as you may be charged for emails, delays, explanations of their fees, and work you never requested.
I would strongly advise against using this law firm unless you are comfortable with excessive fees and unexplained charges.

15 February 2025
Unprompted review
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Reply from Mayo Wynne Baxter

We are sorry to hear you felt our service was poor.
Thank you for your feedback.

Rated 5 out of 5 stars

We have now used Mayo Wynn Baxter for…

We have now used Mayo Wynn Baxter for several house sales and purchases. In all cases they have been very helpful, efficient and professional. Staff are always available and willing to discuss and action any necessary work to progress the contract.

7 February 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and the 5-stars! We will share this with the team.

Rated 5 out of 5 stars

A good experience of buying and selling

My experience of buying and selling 3 properties through this firm showed me that they were efficient, reliable and always willing to explain or deal with my anxieties. They were unfailingly polite, pleasant and professional.

14 January 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words. We will pass it onto the team for you.

Rated 5 out of 5 stars

Fast, friendly and efficient

I was very happy with the support I received from Mayo Wynne Baxter. The support was friendly, quick and efficient.

1 October 2024
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and the 5-stars.

Rated 5 out of 5 stars

Employment law

From my initial call to the team to the close out of my needs the team were all hands on, listened and proposed the relevant clarifications. Explained everything clearly and so Would highly recommend!

31 January 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and for taking the time to leave us a review!

Rated 5 out of 5 stars

Redundancy advice

I needed to seek guidance & advice on a redundancy package.
The service and advice from Mayo Wynne Baxter was first class, everything was explained in clear and easy to understand

Many thanks

4 November 2024
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and for taking the time to leave us a review! We will pass it onto the team.

Rated 5 out of 5 stars

Ross Spiller really helped me through…

Ross Spiller really helped me through the dispute and I am grateful for the good advice and professional guidance which led to a very good outcome

12 December 2024
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words, we will pass it onto Ross.

Rated 5 out of 5 stars

Excellent service from Sam

Excellent service from Sam. Dealt with matter very quickly and happy with outcome.

22 August 2024
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for the 5-stras! We will pass it onto Sam.

Rated 5 out of 5 stars

Swift and thorough

Louise was really helpful in acting quickly to provide what was needed for our land purchase, and managed to chase on getting the required amendment that the seller wasn’t too keen to include. Would happily use Louise again.

26 January 2024
Unprompted review
Mayo Wynne Baxter logo

Reply from Mayo Wynne Baxter

Thank you for your kind words - Louise is great and we will pass this onto her.

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