MC Donalds Reviews 

1,924
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, most reviewers were unhappy with their experience overall. Many customers frequently received cold or soggy food, with some noting items were undercooked or overcooked. People also reported numerous issues with their orders, including missing items, incorrect products, and long waiting times. Reviewers often found the service appalling, describing staff as rude, unhelpful, and creating an uncomfortable environment. Additionally, some felt the product quality and portion sizes had decreased over time. However, some customers also noted the convenience and speed of service, especially for a quick meal. A few other people also felt that the food was familiar and consistently tasted good, appreciating the reliability of the menu.

What people talk about most

Product

Consumers express significant dissatisfaction with the product, frequently reporting issues with food... See more

Quality

Customers had negative experiences with quality, with many reporting disgraceful service and awful quality... See more

Service

Reviewers mention negative feedback about service, with many expressing dissatisfaction with slow service,... See more

Staff

Customers consistently note negative experiences with staff, frequently citing rude, unhelpful, and... See more

Order

Reviewers highlight negative aspects of order, with many customers expressing frustration over long wait... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The food is fine, though the service on the counters is appalling. Everytime I go in there the young girls on the front counter at Malvern talk and laugh about you! Makes you feel so uncomfortable and... See more

Rated 2 out of 5 stars

No plates, no cutlery or glasses. View from window was prosaic, Ambience was non existent .I asked the waiter for a carafe of water, even this was a problem. Redeemed by one kind waitress who bought... See more

Rated 3 out of 5 stars

I visit McDonald’s quite often because it’s convenient and fast, but my recent experiences have been just average. The food is familiar, but several times I received fries that were a bit soggy or bu... See more

Rated 1 out of 5 stars

1 Kingsway retail park Wallhead road Rochdale OL16 5AF Purchased 2 happy meals 2 double cheese burgers the food was stone cold not first time either wasn't busy only 16.30 so expected food to b... See more


1.9

Poor

TrustScore 2 out of 5

2k reviews

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1.9

All reviews

(1,924)

441 reviews in the last 12 months

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Rated 1 out of 5 stars

Bridgwater Mcdonalds

Bridgwater Mcdonalds
Bought a flatbread no bacon and a hashbrown, was put to fast foward and was parked there for 15 minutes, eventually had to just leave for work. Absolutely ridiculous, wasted my money and didnt even get my food. Purchased at 8:45am on the 10th March 2026.

10 March 2026
Unprompted review
Rated 2 out of 5 stars

the workers who were supposed to to be…

the workers who were supposed to to be making my burger in the Towne Shoppe stores, in Jupiter, Florida were to busy gabbing than to put my burger together. i personally observed this. Don’t waste your time going there, poor management of employees! This was also an order sent through the McDonalds app. When I got to the restaurant 10 minutes after placing the order, the workers had nothing prepared. i thought the app was to make them more efficient?

4 March 2026
Unprompted review
Rated 1 out of 5 stars

I HATE MCDONALD'S FOR THIS

I ordered food at around 9pm and I ordered the new big Mac friends meal, it was delicious, but I also ordered not ONE but TWO pineapple sticks. You know what showed up? Two bags of carrots. I PAID £1.18 FOR THOSE PINEAPPLE STICKS. I know that doesn't seem alot but I am NOT HAPPY.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Customer Complaint / Night Manager

I’m loyal, daily customer at this location 1117 Route 46 West, Ledgewood NJ . I’m extremely concerned about ongoing treatment by the night manager. I was recently refused service in the drive-thru without any valid explanation. This is not an isolated incident — every time this manager is working, I experience unprofessional behavior, hostility, or unnecessary issues when attempting to place my order.

Being repeatedly denied service or treated differently from other customers makes me feel singled out and discriminated against. As a paying and consistent customer, this treatment is unacceptable. I am requesting an immediate investigation into this pattern of behavior and appropriate corrective action.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

I love their new app

I love their new app! It saves me money and easy access to my order.

I have been going to Mickey Ds since childhood. Egg McMuffins are the best!

I also used McDonald's while dieting. I was on Atkins and removed the bread. For other diets, I bought salads or no fries. There are options. Those who complain about the food being unhealthy are surely making bad choices at other restaurants and home as well.

Also, lay off the staff. They are not making Wall Street pay. If you think you could do a better job, go do it yourself or cook at home !!!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Its McDonalds - its fine

Its McDonalds. What are people expecting?
The workers for the most part are transient in jobs (part time, school, 2nd job .... I always assume they are doing best can.
Food quality is same around the world. Good, quick, a little high in fat and salt ... still good. Make good choices at menu and can eat healthy at Mc Ds.

2 February 2026
Unprompted review
Rated 2 out of 5 stars

Yuck

Ever since 1950’s McDonald’s has been using terrible ingredients. Their service is terrible and they lie to coustomers. Im giving them 2 because their ice cream isnt half bad.

17 February 2026
Unprompted review
Rated 4 out of 5 stars

McDonald’s app

My experience was great! I ordered mcdelivery off of the app and I used my rewards because I am a remember. So I saved money, plus it was less on the actual McDonald’s app then it would have been on DoorDash. My food arrived within 15-20 mins and it was still fresh!

2 February 2026
Unprompted review
Rated 4 out of 5 stars

Chicken Nugget Meal

Really enjoyed my chicken nugget meal howevr the uber eats driver took 45 minutes to deliver it so the chips were a bit cold and had to reheat in the microwave.

3 February 2026
Unprompted review
Rated 2 out of 5 stars

I dint usually complain however I went…

I dint usually complain however I went to the wilnecote Staffordshire restaurant as it is closest to us we have used the drive through in many occasions however their is always something missing sauce,fries nuggets missing but by the time I get home to the children it's too far for me to go back !
Also visited last night and decided to eat in they did not call our number but when we went to check as we had sat waiting for our order to be shouted it was just sat their in the counter going cold ! I did ask if someone had shouted the number and the girl that served me or tried but she didn't know how to take the cash for a pay cash at til so waited 10 mins for someone who did , someone came and said" I thought you shouted the number " to which their reply was " I was serving already" so when we got our food the chips were stone cold so asked a lady to swap them and she did she was lovely the lady working on the floor but everything else was cold too but we were that hungry we just ate some of it the only thing that was warmish was the nuggets because they were at the bottom of everything else ! My filet o fish was in its side so it looked like a massacre when I opened it sorry for the long complaint I just think £30+ pounds is alit if money for cold food

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Dysfunctional service at the new McDonalds in Marbella

The new restaurant is open in Marbella at Venus Beach. I went tonight at 22:15. I left after 25 minutes as the tablet to order failed to function properly. It was slow and mostly unresponsive. There were sbout 7 customers. What is wrong with the network? I left without an order as I gave up. There was no manager on duty for assistance. I will not be going back any time soon!!!

2 February 2026
Unprompted review
Rated 3 out of 5 stars

food is fine i prefer the ice coffee or…

food is fine i prefer the ice coffee or the ice cream but the service is.... HORID! its appaling how un-well everything is! this is a true honest reveiw and i have to say... there is never any ice cream! its almost always broken! its... its scary how they lie about the ice cream not working....!!!111`111

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful experience

Absolutely awful experience. The chicken was rock hard, like it had been sitting there for hours, and the chips were barely cooked. It was genuinely inedible. To make it worse, it cost a small fortune – for the same money I could have bought a really nice curry that would feed three of us over two nights.

There was nothing “fast” or “food” about it. Just overpriced, badly prepared rubbish. This has completely put me off – I won’t be buying McDonald’s again.

27 January 2026
Unprompted review

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