MC Donalds Reviews 

1,924
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, most reviewers were unhappy with their experience overall. Many customers frequently received cold or soggy food, with some noting items were undercooked or overcooked. People also reported numerous issues with their orders, including missing items, incorrect products, and long waiting times. Reviewers often found the service appalling, describing staff as rude, unhelpful, and creating an uncomfortable environment. Additionally, some felt the product quality and portion sizes had decreased over time. However, some customers also noted the convenience and speed of service, especially for a quick meal. A few other people also felt that the food was familiar and consistently tasted good, appreciating the reliability of the menu.

What people talk about most

Product

Consumers express significant dissatisfaction with the product, frequently reporting issues with food... See more

Quality

Customers had negative experiences with quality, with many reporting disgraceful service and awful quality... See more

Service

Reviewers mention negative feedback about service, with many expressing dissatisfaction with slow service,... See more

Staff

Customers consistently note negative experiences with staff, frequently citing rude, unhelpful, and... See more

Order

Reviewers highlight negative aspects of order, with many customers expressing frustration over long wait... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The food is fine, though the service on the counters is appalling. Everytime I go in there the young girls on the front counter at Malvern talk and laugh about you! Makes you feel so uncomfortable and... See more

Rated 2 out of 5 stars

No plates, no cutlery or glasses. View from window was prosaic, Ambience was non existent .I asked the waiter for a carafe of water, even this was a problem. Redeemed by one kind waitress who bought... See more

Rated 3 out of 5 stars

I visit McDonald’s quite often because it’s convenient and fast, but my recent experiences have been just average. The food is familiar, but several times I received fries that were a bit soggy or bu... See more

Rated 1 out of 5 stars

1 Kingsway retail park Wallhead road Rochdale OL16 5AF Purchased 2 happy meals 2 double cheese burgers the food was stone cold not first time either wasn't busy only 16.30 so expected food to b... See more


1.9

Poor

TrustScore 2 out of 5

2k reviews

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1.9

All reviews

(1,924)

441 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a Big Mac and chips and do…

I ordered a Big Mac and chips and do you know what I got?! NO BIG MAC. JUST CHIPS. I’m a very hungry adolescent teenager who was starving and DIDNT GET HER MAIN MEAL. I’m outraged AND HUNGRY!!! I got a refund but all I really want is my food. This is very poor behaviour AND I THINK ITS DISGUSTING. So if your wondering why I rated it a one is because IF I DIE OF STARVATION ITS MC DONALDS FAULT. I’m very disappointed, yours sincerely the-girl-who-didn’t-get-her-big-mac

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Just disappointing

Disappointing small burgers , it’s simply not worth the money anymore, Burgerking get it keeping sizes , step up MC D .

Just bought two premium burgers and they are the size of a cheese burger , or at least how a cheeseburger used to be .

No, give me a burger from the local Pizzaman instead .

6 September 2025
Unprompted review
Rated 1 out of 5 stars

Service

Went to the Bootle branch in Liverpool,after waiting for 20 minutes for a happy meal we asked the staff who said they had forgotten the order.
While we were waiting numerous delivery people came in and went out perhaps you should take as much care of the people waiting in the store,it looked like a cattle market at the counter,I thought it was a fast food outlet,next time I see a queue like that I'll walk out.

28 August 2025
Unprompted review
Rated 3 out of 5 stars

Food is consistent and service is…

Food is consistent and service is usually quick, but quality can vary between locations.
Some outlets in the states could improve cleanliness and freshness.
Overall, decent for a quick meal but not always satisfying.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely vile restaurant

Absolutely vile restaurant. Never never cooked correctly. Chips arrive white, uncooked and soggy with oil. Beef burgers are still pink inside. And they always miss items off orders!!!!

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely Dismal Service. Stay Away

I placed a McDonald’s Camberwell order through JustEat at 1:50PM, expecting delivery in 30 minutes. What followed was nearly 2 hours of delays, lies from the app, and a complete lack of accountability.

At 3:42PM, the food finally arrived—stone cold, McFlurries melted, and the entire order was unfit to eat. I have video proof of opening the bags the moment they arrived. When I called McDonald’s, the manager (Habib) admitted the food had been sitting there for over an hour, waiting for a JustEat driver who never showed up. It’s clear the restaurant didn’t want to cancel the order because they didn’t want to lose the money. I asked him if he would be giving the food that had been sitting there to the driver and the manager, Habib, hung up the phone.

To make it even worse, the food was the food just sitting there in the store. I was so shocked!

Avoid this company at all costs. The service is dismal, and when things go wrong, you’ll be left to deal with it on your own. You deserve better.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Went to McDonalds Matlock Derbyshire…

Went to McDonalds Matlock Derbyshire DE43AU to meet friends travelling down from North Yorkshire i parked in the onsite carpark went in the McDonalds Restaurant for a Coffee and wait for my friends who were late due to heavy rain and traffic roadworks they were delayed by about 45 mins but once they arrived we had drinks first and chatted then after ordered food then after a leisurely meal ordered puddings then later ordered more drinks it was my treat as my friends paid the last time we met (different location) anyway today 26/07/2025 my partner gets a parking fine £50 we went in her car from UKPC obviously we are not happy with this we have paid the £50 fine and want everyone to know how wrong this is and i expect someone from McDonalds to contact me asap before i take this further i spent a lot of money that day and now this its not very fair we stayed onsite to dine with friends this is not what i call Hospitality

15 July 2025
Unprompted review
Rated 3 out of 5 stars

Hello

Hello, this is Sadie's sis.sooo
I have never tried a Micky d milkshake before but I believe that it is a cup full of sugar with a cherry on top

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely crap

Absolutely crap ! Mc Donald’s hasn’t just gone down hill ! It’s gone completely!!! Food looked and tasted like it had been made hours ago , cheese wasn’t even melted! Big Mac meal is a million miles from what it once was ! Chips over dry with little to no salt and tasted stale, cheese burger was an absolute joke looked like someone had been sat on it and cheese unmelted! And the price is an absolute piss take ! Ridiculously over priced, shit food that they have no right to be asking for , I don’t know how they have the front to charge that sort of money for their food . Do not eat there go elsewhere it’s a joke what they are serving up and the price they charge !!! I’ll never eat there again in my life !

17 July 2025
Unprompted review
Rated 1 out of 5 stars

RETRAIN this so-called duty manager, please!

Unfortunately, after receiving many good experiences & choosing to write reviews on outstanding ones, I have felt the need to review an extremely POOR experience.

This was as a result of me telephoning McDonalds (Yorkshire Grey), London SE9 5LN, and encountering a very unhelpful (if not obstructive) member of staff. I had given almost the correct name of a member of staff I wanted to commend - I gave that member of staff's position, too. Yet, Louie (who claimed to be a duty manager) said he had not heard of the person - "No one works here with that name - We have loads of staff members with the 'Customer Relations Manager' title."- he claimed. That was extremely hard to believe.

I then called Customer Service who advised me to write into the branch. It was a lucky thing that I chose to go into this very local branch to me. I spoke to a female member of staff who gave me the first name of the member of staff I wanted to commend, in a matter of seconds. THANK GOD FOR DECENT HUMAN BEINGS!!

I then asked to speak to the duty manager - Luckily, it wasn't the same one I encountered on the telephone - She pointed him (L) out to me - I introduced myself, to him, as the person on the phone - He was sadly, as cocky as ever - shocking really! HE NEEDS BASIC RETRAINING, if nothing else.

4 July 2025
Unprompted review

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