McCabes Pharmacy Reviews 11,610

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 69 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, citing issues such as unhelpful and rude staff, and a general lack of concern for customer needs. There are frequent complaints about problems with orders, including incorrect items, delayed deliveries, and prescriptions not being ready for collection, leading to wasted time and frustration. Some people were dissatisfied with the staff, noting issues like unprofessional behavior, lack of empathy, and poor product knowledge. Additionally, some reviewers found the online service unreliable, with products not being delivered or orders being canceled without explanation.

What people talk about most

Staff

Consumers find staff to be ambiguous, with some praising employees for being friendly, professional, and... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction. Customers... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as "pathetic" and... See more

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report issues such as... See more

Product

Users describe ambiguous interactions with product. Many customers report issues with online orders,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Since the rebranding of the existing lloyds pharmacies to McCabes, the failures of the technology employed has seen a marked deterioration in the efficiency of the delivery of required, sometimes ur... See more

Rated 1 out of 5 stars

McCabes Charlesland. I bought expensive diabetes sensors from this pharmacy who know me well. One of the sensors was faulty and my wife called in to get it replaced. They were rude and offhand to her.... See more

Rated 1 out of 5 stars

No one answers the phone in Newcastle. Im and Old age pensioner & to order my prescription I've to walk almost 2miles & as they can't dispence it then I've to walk the two miles home & then back again... See more

Rated 1 out of 5 stars

Let down by yet another IRISH company....items (Christmas presents) were delivered to local shop for collection... when I went to collect them nobody knew anything about it.... Is it any wonder why... See more


Company details

  1. Pharmacy
  2. Cosmetics shop
  3. Health and beauty shop
  4. Vitamin & Supplements Shop

Written by the company

McCabes Pharmacy group is a 100% Irish owned and operated chain of pharmacies and was founded in 1977 when Roy and Margaret McCabe returned home from Australia after emigrating 10 years earlier. They understood the need for a more complete healthcare solution, one that encompassed both traditional health care and dispensing along with new market leading services such as Cholesterol and blood pressure health checks. The group grew over the years with three of the four McCabes sisters all being involved in the business, involvement that continues to this day. McCabes Pharmacy group now operates over 30 stores nationwide and continues to be a pioneer in the Irish pharmacy market, offering the innovative products and exceptional service that Roy and Margaret founded the business on 40 years ago


Contact info

2.6

Poor

TrustScore 2.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

Outstanding service, there was a product i needed but it was sold out every where . I ordered it and had it next day and an unbelievable price .Excellent service

15 July 2022
Unprompted review
Rated 1 out of 5 stars

Blood pressure monitor

Absolutely dreadful place. Ordered 24 hour blood pressure monitor. Incorrectly set and I had to return to get it fixed. Took reading when I first collected it. It was 157 can't remember bottom figure. Went back an hour later stressed to bits and reading was 100. I told girl it was incorrect. She tried another monitor and it read 159. How are they allowed to provide this kind of service for such a very important thing as blood pressure. It then took about 15 minutes to find my prescription for monitor as girl had gone home and there seems to be no system for where things go. If u need monitor pay the extra and get proper service from gp. Avoid mc cabes pavilions swords.

12 July 2022
Unprompted review
McCabes Pharmacy logo

Reply from McCabes Pharmacy

Hi Linda,
Thank you for your feedback, I apologise you had a poor experience in store. All of our staff that provide the 24 hour blood pressure monitor are trained and there has been a new system put in place regarding the doctor's letter for the monitor so that this won't happen again. I had tried to call you twice to no avail to apologise and explain that we had new measures in place to prevent this from happening again and we have also sent the machine in question to be tested.
Kind regards,
Elaine

Rated 1 out of 5 stars

Unreliable & untrustworthy

I placed an order online for a click & collect .I have gotten no response over a month and the order was 100 euro worth. Absolutely unacceptable and completely unreliable. Looking at previous reviews this is a common issue with McCabes , I would not recommend to place any orders online for click & collect.

11 July 2022
Unprompted review
McCabes Pharmacy logo

Reply from McCabes Pharmacy

Hi Gabriele,
Thank you for your feedback, I apologise that your order hadn't arrived in the store. I have emailed you and tried to call you regarding this order but unfortunately, I have been unable to reach you.
My colleagues in store have made me aware your order has been collected and again apologies for any inconvenience caused.
Kind regards,
Elaine

Rated 1 out of 5 stars

McCabes in Ridgewood - Very Poor Service

McCabes Pharmacy in Ridgewood has the worst customer service I've ever encountered. They have no idea how to behave as a local business. They refuse to take children's passport photos, claiming to not have the correct seat, another McCabes pharmacy did it no bother because my child can stand! They refused to give us medication for a sick infant multiple times because it was 30 mins before closing and wont let you in the store sometimes 20 mins before closing. Every time I decide to go back there again it gets worse. I have honestly never come across anything like it! Abysmal!

13 June 2022
Unprompted review
McCabes Pharmacy logo

Reply from McCabes Pharmacy

Hi Heidi,
Thank you for your feedback, I am sorry to hear of this poor experience. I have sent a request to get more information from you so that we can speak about this further and have it investigated.
Kind regards,
Elaine

Rated 5 out of 5 stars

Thanks Airside Pharmacists! I Tested Negative and Returned to the States!

To the wonderful pharmacist's at Airside who helped me with Covid tests and offered such resounding support, a big thank you! I was thinking about purchasing a nasal rinse before my big Covid test on Monday and the Pharmacists recommended against it. They were very truthful and honest which made me decide against purchasing it. And, I tested negative on Monday after quarantining for 5 days in Ireland. Thanks again for your service and support!

7 June 2022
Unprompted review
Rated 1 out of 5 stars

I ordered online for click and collect…

I ordered online for click and collect from the Athy branch the 1st of June. I received an email saying It’s had been shipped to Athy the 2nd of June and the pharmacy would contact me to collect my order. It is now the 06th of June and the Athy pharmacy has still not contact me. I will not be ordering from this website again.

6 June 2022
Unprompted review
McCabes Pharmacy logo

Reply from McCabes Pharmacy

Hi Sebrina,
Thank you for your feedback, I am sorry to see that there was a delay with your order. As per our email conversation, I am delighted that you have collected your order and this was resolved.
Kind regards,
Elaine

Rated 5 out of 5 stars

Met a fabulous lady Maureen working in…

Met a fabulous lady Maureen working in the crescent limerick branch. She was working in the makeup & creams counter. She was so kind & helpful & such a pleasure to deal with. Her customer service will bring me back again & i’ve told all my colleges about her kindness

13 May 2022
Unprompted review
Rated 2 out of 5 stars

NEXT DAY delivery is a lie.

They advertised as Next Day delivery but it's all lie. Even within Dublin it will take around 3 days, even you pay extra for that. So be aware of that.

29 April 2022
Unprompted review
McCabes Pharmacy logo

Reply from McCabes Pharmacy

Hi Ravindra,
Thank you for your feedback, I apologise there was a delay I have sent you an email regarding this.
Kind regards,
Elaine

Rated 5 out of 5 stars

Wexford town spent a weekend in wexford …

Wexford town spent a weekend in wexford from Dublin and for got my medication the young man in the chemist could not have been more helpful rang my chemist in Dublin and got my medication emailed to him and was able to give me my 2 tablets to help me till I got home. Very very helpful thanks

25 April 2022
Unprompted review
Rated 4 out of 5 stars

Problem resolved

Ordered and paid for 100g of diclac gel. Only received a 30g tube. Emailed them and they apologised and sent out the correct order.

25 April 2022
Unprompted review
McCabes Pharmacy logo

Reply from McCabes Pharmacy

Hi Sean,
Thank you for your feedback, I apologise once again for this error, the correct item was posted out to you today as discussed.
Kind regards,
Elaine.

Rated 1 out of 5 stars
McCabes Pharmacy logo

Reply from McCabes Pharmacy

Hi Emanuela,
Thank you for your feedback, as discussed via email your order was marked as delivered and is under investigation at present so that we can resolve this as quickly as possible for you.
Kind regards,
Elaine.

Rated 5 out of 5 stars

Happy Customer

When I visited my local McCabes Pharmacy to buy food supplements, I was advised there was a 'Buy One, Get One Half-Price' deal online (but not in-store). So I went online to purchase - it was quick and painless, and my order arrived next day :)

20 April 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look