McCabes Pharmacy Reviews 11,610

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, citing issues such as unhelpful and rude staff, and a general lack of concern for customer needs. There are frequent complaints about problems with orders, including incorrect items, delayed deliveries, and prescriptions not being ready for collection, leading to wasted time and frustration. Some people were dissatisfied with the staff, noting issues like unprofessional behavior, lack of empathy, and poor product knowledge. Additionally, some reviewers found the online service unreliable, with products not being delivered or orders being canceled without explanation.

What people talk about most

Staff

Consumers find staff to be ambiguous, with some praising employees for being friendly, professional, and... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction. Customers... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as "pathetic" and... See more

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report issues such as... See more

Product

Users describe ambiguous interactions with product. Many customers report issues with online orders,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Since the rebranding of the existing lloyds pharmacies to McCabes, the failures of the technology employed has seen a marked deterioration in the efficiency of the delivery of required, sometimes ur... See more

Rated 1 out of 5 stars

McCabes Charlesland. I bought expensive diabetes sensors from this pharmacy who know me well. One of the sensors was faulty and my wife called in to get it replaced. They were rude and offhand to her.... See more

Rated 1 out of 5 stars

No one answers the phone in Newcastle. Im and Old age pensioner & to order my prescription I've to walk almost 2miles & as they can't dispence it then I've to walk the two miles home & then back again... See more

Rated 1 out of 5 stars

Let down by yet another IRISH company....items (Christmas presents) were delivered to local shop for collection... when I went to collect them nobody knew anything about it.... Is it any wonder why... See more


Company details

  1. Pharmacy
  2. Cosmetics shop
  3. Health and beauty shop
  4. Vitamin & Supplements Shop

Written by the company

McCabes Pharmacy group is a 100% Irish owned and operated chain of pharmacies and was founded in 1977 when Roy and Margaret McCabe returned home from Australia after emigrating 10 years earlier. They understood the need for a more complete healthcare solution, one that encompassed both traditional health care and dispensing along with new market leading services such as Cholesterol and blood pressure health checks. The group grew over the years with three of the four McCabes sisters all being involved in the business, involvement that continues to this day. McCabes Pharmacy group now operates over 30 stores nationwide and continues to be a pioneer in the Irish pharmacy market, offering the innovative products and exceptional service that Roy and Margaret founded the business on 40 years ago


Contact info

2.6

Poor

TrustScore 2.5 out of 5

12K reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Sun Protection

I had been looking for factor 50 lip protection and was finding it difficult to source. McCabes Pharmacy was the only place where I could get it. I was able to get two types of factor 50 protection. Website is easy to use, prompt delivery. Price was good also. I would highly recommend.

1 September 2022
Rated 5 out of 5 stars

This is my Go To Pharmacy

This is my Go To Pharmacy, they do everything I require from vitamins to toiletries to my make up, love their special offers their Click & Collect system is super .overall a very happy customer 😀

9 September 2022
Rated 5 out of 5 stars

Fujifilm were very helpful and fast

I want to say a massive thank you to Jarek who saved me from a birthday ruining error. I ordered a custom t-shirt on short notice from Fujifilm and was disappointed when I found out that it could take up to 24 hours to be processed. However, when I spoke to Jarek in store he was able to fast track my order and get me the T-shirt in time for the birthday.

19 September 2022
Unprompted review
Rated 1 out of 5 stars

McCabes pharmacy Rathbeale Rd,Swords,is…

McCabes pharmacy Rathbeale Rd,Swords,is a joke I have been going there over 30yrs for my meds an I tell you their going to kill someone, the mistakes they are making with my med,or lack of can't even fill full script wrote out for the, have to keep ringing,or calling back is annoying to say the least. Won't say anything about staff or pharmacist 😡😡face says it all.NOT STAYING!!

5 August 2022
Unprompted review
Rated 1 out of 5 stars

They don't hold promises

My Gp send the prescription directly to McCabes in the Blanchardstown Mall.One day later I went there but they did not have the Item.They offer me a generic one but must order.They promise me to send me SMS next Day.I did not hear anything from them anymore.Must go back again to ask for the medicine.I have problem to get air and wait already two days for my important medication.No Sms ,no Call from them.

29 July 2022
Unprompted review
McCabes Pharmacy logo

Reply from McCabes Pharmacy

Hi Ömmes,
Thank you for your feedback, we are trying to investigate this but I can't seem to find you on our records. Could you please give me a call on 01-8406555 so that I can assist with this matter? I have also sent a request for more information from you.
Kind regards,
Elaine

Rated 5 out of 5 stars

Online service

First time ordering online from McCabes Pharmacy. Super quick delivery and the package was securely wrapped. Excellent service. No hesitation in using it again.

26 July 2022

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