Great company to deal with, they let me collect the bike as was in the area over deliver which I preferred. Jake’s personal approach is what will make this company stand out from others as he’s really... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Id use again for sure. A part for the bike didnt arrive with the bike but was sent out next day special delivery. These things happen & its how they're dealt with. Communication was 10/10. I... See more
My wife bought a Canyon e bike online which, despite much desk research into geometry, simply didn't work for her. After having bought another bike previously from MCRBikes, I asked them for a price t... See more
I called to enquiry about a bike posted on marketplace just as they closed at 6. The member of staff as very helpfull answering my question and directing me to the bike on there website. The bike w... See more
Company details
Written by the company
We Are The Fastest Growing Bike Shop In The UK For A Reason. Stockist of High-Low End Bicycles Based In Manchester, UK. Free UK Delivery And Warranty Included On All Bike Sales.
Contact info
Manchester, United Kingdom
- 0161 399 0796
- info@mcrbikes.uk
- mcrbikes.uk
4.4
Excellent
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good experience Jake came across…
Really good experience Jake came across has quite a genuine lad seemed to know what he was doing so pleased with the experience
29 February 2024
Unprompted review
Selling my bike.
Spoke to jake from mcrbikes last week viva email responding quickly and effectively no messing about. We soon spoke on the phone not long after and to night I met jake for the first time and what a lovely friendly lad, very knowledgeable to. Would recommend.
25 February 2024
Unprompted review
My experience with Mcrbikes
I found Mcrbikes on Instagram, and loved their content. Jake from mcrbikes spoke to me and recommended a great budget bike, the Boardman MHT. After discussing it, I believed the bike was right for me. I then purchased the bike off their website and within 3 days of purchase, the bike had arrived at my doorstep. The packaging was superb and customer service was great. Will be back in the future!
18 February 2024
Unprompted review
Excellent experience
My experience with Mcrbikes was brilliant. Jake went out of his way to make the whole process of valuing and selling my bike very easy and transparent. I got a fair price and would definitely use Mcrbikes again.
13 February 2024
Unprompted review
Top service
Top service . Came and collected a bike I sold within the hour fair prices and honest guys . Would recommend
7 February 2024
Unprompted review
Selling bike
Jake responded to my emails quickly and thoroughly, when he came to get the bike they was buying from me, Jake was a pleasure to deal with, friendly customer service . Would highly recommend
6 February 2024
Unprompted review
Full service and repair, Great Service
Customer service was great. Took my DH bike in for a full service and needed a new crankset on there. I interacted with Jake from Mcrbikes. He was a top guy, very friendly and easy to get along with. He was telling me about the business he has been running since he was 16 and explaining to me about how it is a very big passion of his. Very easy to get along with. He then completed the service within a day of me dropping the bike and it felt like new. Installed the new crank set and the job was done. Would recommend and I will be coming back in the future.
20 January 2024
Unprompted review
Top Bloke, very good experience!
I would highly recommend Jake if you want to sell your bike, emails were responded to quickly and overall top bloke would use again if needed in the future.
22 January 2024
Unprompted review
Very professional and efficient sale.
Very professional and efficient sale.
Overall good experience, would recommend.
20 January 2024
Unprompted review
Good experience
Good experience. Picked up my bike promptly. Fair play for the business
19 January 2024
Unprompted review
5* for customer service; bike purchase
Really happy with my new bike. Jake offers a good friendly service; he responded to my messages quickly and was happy to answer any questions. Stress-free delivery too. Highly recommended
17 January 2024
Unprompted review
Jake responded to my emails quickly and…
Jake responded to my emails quickly and thoroughly, when he came to get the bike they was buying from me, Jake was a pleasure to deal with, friendly customer service amd all in all a top lad. Would highly recommend.
11 January 2024
Unprompted review
Unprofessional service and unreasonable quotes
I contacted them last week regarding 2 bikes I wanted to sell.
They were very unresponsive taking ages to reply after the initial reply. I sent them one chase message and then finally I gave them a call after 3 days of no answer.
I said it would be good to know either way if they were interested or not.
The quote that they sent me felt like they were taking advantage of me. They wanted £600 for the two bikes. One of them was brand new worth £1000 and the other one was in perfect conditions from 2019 worth now around £500.
I replied to negotiate and said that it was very unreasonable and then again no reply from them.
The feedback for them is:
1) Be responsive with your customers if you are and if you are not interested in the offer
2) Be reasonable with your pricing/quotes and don’t try to take advantage of people. Or at least explain your position.
Overall my experience with this company was very disappointing and I hope this feedback encourages them to improve.
11 January 2024
Unprompted review
Reply from MCR BIKES
I acknowledge your concerns regarding the quoted price we provided for your bike. In the realm of business, it is imperative to ensure that transactions are mutually beneficial, offering a trade price that facilitates a seamless and efficient sale process.
We understand your desire for a more favorable price for your bike, and we appreciate your perspective. However, it is essential to emphasize that any dissatisfaction with the quoted price should not be utilized as grounds to negatively impact our company's reputation.
It is crucial to recognize that our business serves a diverse customer base, and while we value each customer, individual expectations regarding pricing may vary. We must maintain fairness and equal attention to all our customers. Excessive calls and repetitive emails requesting a revised quote, based on a sense of entitlement, unfortunately, cannot expedite the process.
We appreciate your understanding and cooperation in this matter. Rest assured, we remain committed to providing a high standard of service to all our valued customers. If you have any further questions or concerns, please feel free to discuss them with our team.
Thank you for your understanding.
5 star customer service
Met Jake from Mcr bikes this evening and he purchased my bike from me , great lad , great customer service and wish him all the best for the future with his business, would recommend his services highly to anyone
8 January 2024
Unprompted review
Reply from MCR BIKES
We express our sincere gratitude for your thoughtful review. It was indeed a pleasure conducting business with you.
I was selling a bike I no longer used
I was selling a bike I no longer used, I contacted Jake from mcrbikes yesterday and he turned up this morning with an offer I couldn't refuse, upon talking to Jake I learnt a little more about the business he's established, wether it's selling, buying or repairing your bike I couldn't recommend mcrbikes enough, top lad honest and very respectful
4 January 2024
Unprompted review
Reply from MCR BIKES
Thank you sincerely for your thoughtful review. It was truly a pleasure conducting business with you. Your feedback is greatly valued and contributes to our ongoing commitment to excellence.
Recommended company
Excellent customer service the bike I bought was as described and the delivery was spot on. I was kept informed throughout the whole process by Jake who was friendly and efficient I would not hesitate to buy another bike from them. Recommended
18 December 2023
Unprompted review
Reply from MCR BIKES
We extend our sincere gratitude for your valuable review. It was indeed a pleasure conducting business with you.
Fast pleasant transaction from Jake…
Fast pleasant transaction from Jake when he bought my sons bike
16 December 2023
Unprompted review
Reply from MCR BIKES
We sincerely value your review, and we are grateful for the positive feedback. It was a pleasure conducting business with you.
Awsome
Awsome. Got bike Thursday and came over 90 mins to get it. Fast efficient service. Stuck in traffic on way and kept me updated all time on delays. Friendly guy who came. I know nothing about bikes and didn't try to take advantage. Fair fast. Great service
9 December 2023
Unprompted review
Reply from MCR BIKES
We appreciate the review massively, It was a pleasure dealing with you
Bought an Orange Alpine bike in…
Bought an Orange Alpine bike in brilliant condition from mcrbikes. The delivery was swift & quick. Interacting with Jake @'mcrbikes made the whole process pleasant & stress free. Will be coming back again for another bike off him in the future. 👍
17 November 2023
Unprompted review
Excellent buyer/seller
Excellent buyer/seller. Will recommend to everyone looking for a nice bike at a nice price
5 December 2023
Unprompted review
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