My order was confirmed on 26th Oct. Still waiting. Ive asked for several updates and get the same reply:- MDF Direct Mon 10 Nov, 16:57 (2 days ago) to me Hi Kevi, I hope you are well. So... See more
Company replied
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Review summary
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Reviews shaping this summary
Easy ordering process. The boards I wanted were not in stock but Angel in customer services kept me informed wrt to timings and delivery. They were delivered in the quoted time slot by very friendly d... See more
Company replied
I’ve used MDF Direct various times before as their prices are always competitive and quick delivery. I recently had a couple of orders with quite a delay on one of them (due to supplier issues),... See more
Company replied
- easy ordering process. What I saw is what I got - loved pre dispatch confirmation to see that I’d ordered correctly. I slightly swerved at this point - delivery was swift and safe. My slight ch... See more
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Company details
- Building Materials Supplier
- also in
- Construction Material Wholesaler
- DIY Store
- Home improvement shop
- Timber merchant
- Wood Supplier
About MDF Direct
Written by the company
MDF cut to size and delivered fast throughout England and Wales.
MDF Direct have quickly become one of the UK’s leading suppliers of MDF cut to size. We recognised the difficulty often faced when trying to get MDF cut to size and delivered fast throughout the UK and we sought to make it as easy as possible.
Why use an MDF Cut To Size Service?
Our service will save you time, free you from exposure to dust and give you a high level of accuracy in sizes. In addition, you only pay for what you need.
We look forward to assisting you!
SHOP NOW
Contact info
Unit 11, Great Western Industrial Park, UB2 4SD, London, United Kingdom
- 0208 609 1853
- enquiry@mdfdirect.co.uk
- mdfdirect.co.uk
4.5
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
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Took a leap of faith but good in the end.
My order was confirmed on 26th Oct. Still waiting. Ive asked for several updates and get the same reply:-
MDF Direct
Mon 10 Nov, 16:57 (2 days ago)
to me
Hi Kevi,
I hope you are well.
Sorry for the delay with your order. We are processing this as quickly as we can and will be back in touch soon to arrange delivery.
Kind regards,
Enna
MDF Direct
not the 2 - 3 days turnaround being spoken about and no explanation or expected delivery date.
Order delivered Sat 15th after several apologies and a refund in delivery charges. Wood finished as expected and in perfect condition. Many thanks
12 November 2025
Unprompted review
Reply from MDF Direct
Hi Kevin,
We’re very sorry for the delay with your order and for the frustration it has caused — this isn’t the experience we want for our customers, and your order should have been dispatched by now. It seems our delivery team may have overlooked this order; while that’s no excuse, we sincerely apologise for the inconvenience.
I’ll personally follow up with the delivery team to ensure your order is dispatched as soon as possible and will update you immediately once I hear back from them.
Many thanks,
Tracy
MDF Direct
Customer Service
Misleading delivery times – not 2–3 days as advertised
The website clearly states 2–3 day delivery, but in reality the order took over a week to arrive.
No clear communication or updates during the delay — I had to chase them several times to find out what was going on.
When you run a business and plan your work around promised delivery times, this kind of delay causes serious inconvenience.
Good product quality, but the delivery time and customer communication definitely need improvement.
9 November 2025
Unprompted review
Reply from MDF Direct
Hi Sir/Madam,
Thank you for your honest feedback — we truly appreciate you taking the time to share it. We’re very sorry that your delivery took longer than expected and that our communication during the delay wasn’t up to standard. That’s certainly not the experience we aim to provide.
We’re glad to know you were happy with the product quality. To help us look into this further, could you please contact us at 020 8609 1853 or enquiry@mdfdirect.co.uk with your order number? We’ll also be reviewing our dispatch and communication processes to ensure this doesn’t happen again in the future.
Many thanks,
Tracy
MDF Direct
Customer Service
Promises 2/3 days delivery on the…
Promises 2/3 days delivery on the website - 8 days later and no guarantee of when it will arrive. Booked builder and had to cancel. Can’t get my money back.
Poor.
8 November 2025
Unprompted review
Reply from MDF Direct
Hi Mathew,
We’re really sorry to hear about your experience and the delay — we completely understand how frustrating it must have been, especially with a builder booked in. This isn’t the level of service we aim to provide.
Please contact us at 02086091853/enquiry@mdfdirect.co.uk with your order number so we can look into this and make things right as quickly as possible. Thank you for bringing it to our attention.
Many thanks,
Tracy
MDF Direct
Customer Service
Best company in the UK
What an outstanding company ! Clear communication from placing the order through to delivery and after care! Mdf ordered was for cabinets , very intricate cabinets ,every single piece to the mm! And delivered with corner protectors and packaging ! Can’t speak more highly of this company and the service they provide ! Happy I found them it’s an asset for
My business ! Great company can’t wait to order more !
5 November 2025
Unprompted review
Reply from MDF Direct
Thank you so much for your amazing feedback! We’re thrilled to hear you’re so pleased with the quality, precision, and service from start to finish. It means a lot to know our work is helping your business — we really appreciate your support and look forward to your next order!
Many thanks,
Tracy
MDF Direct
Customer Service
Great product and great communication…
Great product and great communication from the team. Couldn't fault them. Really pleased.
29 October 2025
Unprompted review
Reply from MDF Direct
Hi Alex,
Thank you so much for your kind words! We’re delighted to hear you’re happy with both the product and our service. We really appreciate your support and hope to work with you again soon.
Many thanks,
Tracy
MDF Direct
Customer Service
ITEM ARRIVED BADLY DAMAGED
Ordered a piece of melamine board 150 x 35 that sadly arrived with 4 large-ish chips on the corners and sides - obviously from being thrown around by courier company. I have contacted MDF Direct to voice my displeasure- have received emails stating that the matter is being investigated - so now just waiting for the verdict of these investigations.
UPDATE
I have received an email with the results of their investigation and am pleased to report that a replacement item is on its way plus refund of original delivery costs. I must say that the company have been very prompt in their actions and always courteous.
28 October 2025
Unprompted review
Reply from MDF Direct
Hi Steve,
We’re very sorry to hear that your board arrived damaged — that’s not the experience we want for our customers. We’ll make sure to sort this out for you and send a replacement. My colleague will keep you updated on the progress of your order.
Many thanks,
Tracy
MDF Direct
Customer Service
I placed our order a week before it was…
I placed our order a week before it was required and even after chasing, it has still not arrived a week later.
Sadly we wont be using them again after this as we need to have reliable deliveries.......will this order even arrive and be correct ?
Update - Our order has now been delivered and is correct. Communication received from the account manager to resolve the delay and overall a good outcome :)
24 October 2025
Unprompted review
Reply from MDF Direct
Hi Danielle,
We’re really sorry to hear about the delay and the frustration this has caused. This certainly isn’t the level of service we aim to provide. I have asked your Account Manager to call you to sort this out. We truly appreciate your feedback and the opportunity to make things right.
Many thanks,
Tracy
MDF Direct
Customer Service
Another Great Online Company!
Another great Online company suppling High quality goods at a reasonable cost!
Their customer services are second to none! On the ball with keeping us updated on manufacture and delivery!
Super quick manufacturing process and very quick delivery!
I will definitely be a returning customer
12 October 2025
Unprompted review
Reply from MDF Direct
Hi Kiers,
Thank you very much for your excellent review! We’re delighted to hear that you’re pleased with our product quality, service, and delivery process. Your continued support is greatly appreciated, and we look forward to working with you again in the future.
Many thanks,
Tracy
MDF Direct
Customer Service
Dont believe their delivery promises
On their website they say delivered in 2 or 3 days. I paid extra for the postage service because I wanted the product as quickly as possible. Even then it arrived in 6 days.
Great product but make sure you order well in advance.
7 October 2025
Unprompted review
Reply from MDF Direct
Hi Paul,
Thank you for your feedback and for your kind words about our product — we really appreciate it. I’m sorry to hear that your order took longer than expected to arrive.
Could you please share your order number so we can look into what caused the delay and ensure this doesn’t happen again?
Thank you for bringing this to our attention, and we appreciate your understanding.
Many thanks,
Tracy
MDF Direct
Customer Service
2-3 days were estimated for my…
2-3 days were estimated for my delivery. 1 week have passed, and yesterday after many chats and emails I managed to get it shipped, however half of my order was missing. I received 2 boards out of the 5. I requested refund. After posting this review, the company contacted me by phone and offered additional money on top of the refund if I removed the review, which I found inappropriate.
13 October 2025
Unprompted review
Reply from MDF Direct
Hi Katalin,
We’re very sorry to hear about your experience and the delay with your order. This isn’t the level of service we aim to provide. We understand how frustrating it must have been to receive an incomplete delivery after waiting longer than expected. Our team is already looking into this to make things right, and will have someone to contact you so we can resolve this for you as soon as possible.
Many thanks,
Tracy
MDF Direct
Customer Service
Good service
After 10+ years, I needed a new mattress. The product I wanted recommended that it shouldn't be used with slats with large gaps - guess what my bed frame has.
Save buying a new base/frame, the DIY solution was to have some 3mm MDF cut to size to be laid over the slats. After research, MDF Direct provided the best value quotation, cut to the exact size I needed without restrictions, all with a reasonable shipping cost.
Enna provided multiple updates regarding the order, including any possible delays (which in the end did not occur). The driver arrived on time and was courteous. The order was wrapped appropriately and was to exact specification.
A good experience overall - I would recommend the company.
1 October 2025
Unprompted review
Reply from MDF Direct
Hi Ben,
Thank you so much for taking the time to share your experience! We’re delighted to hear that the MDF sheets met your exact requirements and that Enna and our driver provided a smooth, reliable service. It’s great to know that everything worked out perfectly for your project. We truly appreciate your recommendation and look forward to helping you again in the future.
Many thanks,
Tracy
MDF Direct
Customer Service
Happy customer by a professional carpenter
Great communication with a service that feels tailored to my requirements. Delivery was prompt and without issue.
26 September 2025
Unprompted review
Reply from MDF Direct
Hi Nick,
Thank you for your wonderful feedback! We’re so glad to hear that our service met your needs and that delivery was smooth. We truly appreciate your support and look forward to serving you again!
Many thanks,
Tracy
MDF Direct
Customer Service
12 month review!
I’ve been using MDF Direct for around 12 months, mainly dealing with Irish (who has beeb superb). Products have been as excepted, high quality and the few minor issues I’ve had (damaged sheets have been dealt with professionally and quickly. I am pleased to say, great service delivered on time as agreed. Highly recommend.
22 September 2025
Unprompted review
Reply from MDF Direct
Hi Joey,
Thanks so much for your kind words! We’re thrilled you’ve had a great experience with us over the past year, and we’ll be sure to pass your feedback on to Irish. We really appreciate your recommendation!
Many thanks,
Tracy
MDF Direct
Customer Service
Great!!
MDF Direct have always been and continue to be amazing, right from ordering up to delivery and aftercare. Big shoutout to Angel for always ensuring we are kept informed of deliveries and always on hand to help with any queries we have. Cannot fault them. Thanks guys!
29 September 2025
Unprompted review
Reply from MDF Direct
Hi Steph,
Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with MDF Direct, from ordering right through to delivery and aftercare. Angel will be thrilled to receive your shoutout — we’ll make sure she sees this! Your support means a lot to us, and we’re always here whenever you need us. Thanks again for choosing MDF Direct!
Best regards,
Tracy
MDF Direct
Customer Service
Always easy to deal with and ready to…
Always easy to deal with and ready to go the extra mile to accommodate me as a customer. Have dealt with them many times, have been great every time.
24 September 2025
Unprompted review
Reply from MDF Direct
Hi Ahmed,
Thank you so much for your kind words and for being such a loyal customer. We’re delighted to hear that you’ve had great experiences with us each time, and we truly appreciate your continued trust.
Many thanks,
Tracy
MDF Direct
Customer Service
Ordered some materials for working away
Ordered some materials for a working away job, in advance so they would arrive without issue.
They emailed a day or so later to say there was an issue with the suppliers and it would be delayed.
I emailed back with my concerns about the order not being delivered in time for the job.
However they emailed me back to say the items have been allocated for my job and will be delivered within the correct time scale.
They were delivered by the driver without issue, as I wasn't able to be available for the delivery the driver managed to leave them on the premises outside but went above and beyond to make sure they were all covered over & elevated off the ground so they didn't get damaged by the rain or moisture
1 September 2025
Unprompted review
Reply from MDF Direct
Hi Mr. Gilbert,
Thank you for sharing your experience. We’re pleased we could resolve the supplier delay, deliver your materials on time, and that our driver ensured everything was kept safe on-site. We look forward to serving you again soon, and if you need anything, please let us know.
Many thanks,
Tracy
MDF Direct
Customer Service
The customer service is excellent, the delivery is prompt and tidy, and the product quality is impressive.
⭐️⭐️⭐️⭐️⭐️
Excellent service from start to finish. MDF Direct were very helpful in advising which type of MDF we should use, and the process of replacing our order was smooth and stress-free. They kept us updated throughout and delivered right on time. I would highly recommend them.
23 September 2025
Unprompted review
Reply from MDF Direct
Thank you so much for your kind words! We’re really glad we could help you choose the right MDF and make the process smooth and stress-free. It’s great to hear everything went as expected, and we truly appreciate your recommendation. We look forward to helping you again in the future!
Many thanks,
Tracy
MDF Direct
Customer Service
Repeat Customer - Totally satisfied.
I've had two orders delivered from MDF Direct. All packaged up really, really well to protect the corners from any damage. Great communication from the customer support team, and a discount on the second order for repeat purchase. Totally recommend.
16 September 2025
Unprompted review
Reply from MDF Direct
Hi Alistair,
Thank you so much for your wonderful feedback! We’re delighted to hear your orders arrived safely and that we could provide great support. We truly appreciate your recommendation and look forward to serving you again!
Many thanks,
Tracy
MDF Direct
Customer Service
Great service and great product
I am not a frequent user of MDF Direct and by no means was my order a large one. But the were excellent event for my small order. Their attention to detail on the cutting of the piece I needed, their contact with me to check which way I wanted the grain to run on the veneer, and their speedy dispatch of the perfect fit piece I needed was superb. To cap it all the delivery driver was very helpful indeed -- and working late into the afternoon/early evening to ensure I received my piece on the day promised.
3 September 2025
Unprompted review
Reply from MDF Direct
Thank you for your kind words! We’re so glad our team could deliver the care and detail you needed—your feedback means a lot.
Many thanks,
Tracy
MDF Direct
Customer Service
Never received my order !
Scammers never got my order ! And kept giving me excuses after excuses for not delivering it 4 times in a row ! I want a full refund ! I will never order from here again or recommend !
9 September 2025
Unprompted review
Reply from MDF Direct
We sincerely regret the experience you’ve had and understand how disappointing this must have been. Please accept our apologies for the repeated delivery failures and the inconvenience caused. To allow us to investigate this matter promptly, could you kindly provide your order number? Your feedback is highly valued, and I will escalate this issue internally to ensure it is addressed and corrective measures are implemented. While we regret the loss of your confidence, we appreciate you taking the time to bring this to our attention.
Many thanks,
Tracy
MDF Direct
Customer Service
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