Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
The operative , Brian, was very helpful, polite and professional when dealing with my complaint re a pizza order. He was able to ensure my refund which I had previously been told I could not have. Br... See more
Company replied
I spoke to customer advisor “Franklin” about my order I was unhappy with and how upset I was with the restaurant being unprofessional and unhappy with my food. The restaurant denied my refund out of r... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
835 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful customer service
Ordered an item accidentally and spoke to staff member Brian through live chat who sorted it all out. Great service!
5 April 2026
Unprompted review
Reply from Mealzo
Hey Geraldine,
Thank you! So happy your experience was smooth and helpful🧡
We’d love to have you back soon!
Mix up with the restaurant meant we…
Mix up with the restaurant meant we didn't receive our order but Franklin at Mealzo sorted out a refund quickly. Thank you Franklin.
4 April 2026
Unprompted review
Reply from Mealzo
Hey Molly,
So glad we turned that mix-up around and left you smiling.
Looking forward to serving you again real soon!
I didnt receive a confirmation email…
I didnt receive a confirmation email for the order that was placed. I went on the mealzo chat and they were able to confirm my order and the delivery time. Thank you to Bryan.
4 April 2026
Unprompted review
Reply from Mealzo
Hey Stefanie,
We are happy to hear the live chat cleared that up quickly and got your order on track.
Thanks for the feedback🧡
Peter was a great help!
Peter helped resolved my issue regarding my order. He was very quick, friendly and helpful. Thanks very much!
3 April 2026
Unprompted review
Reply from Mealzo
Hey Sarah,
Thank you for the lovely review!
We hope to have you back with us again very soon!
Great service
Peter was really helpful. I didn’t have my order number but he quickly found it and contacted the takeaway to confirm the status of my order. Prompt and effective service
31 March 2026
Unprompted review
Reply from Mealzo
Hi Lillian,
Thank you so much for your kind review.
We look forward to making your next order just as easy🧡
Riley was a great person to get help…
Riley was a great person to get help from
29 March 2026
Unprompted review
Reply from Mealzo
Hi Malecia,
Thanks so much for your lovely feedback. We’re so glad you had a great experience✨
There was a mix up with the payment
There was a mix up with the payment, Riley was very helpful and we were issued with a refund.
29 March 2026
Unprompted review
Reply from Mealzo
Hello Derek,
Thanks for taking the time to leave a review. We’re really appreciate it🧡
Riley was very helpful and made this…
Riley was very helpful and made this process easy
28 March 2026
Unprompted review
Reply from Mealzo
Hi there,
We’re so pleased the whole process felt easy and hassle-free for you, and we really appreciate you sharing your experience🧡
Brian was great
Brian was great, he resolved our issue by contacting the restaurant on our behalf and we got a partial refund for the food
27 March 2026
Unprompted review
Reply from Mealzo
Hi Suzanne,
Really glad everything worked out smoothly for you and you got a fair outcome in the end🧡
Brian was on the ball with my query :)
26 March 2026
Unprompted review
Reply from Mealzo
Hi Kaitlynn,
Great to hear your query got sorted so easily. Hope your next order goes just as smoothly✨
Peter was a great help
Peter was a great help, at sorting out my delivery query
25 March 2026
Unprompted review
Reply from Mealzo
Hi Diane,
Fantastic to hear everything got resolved without any fuss. Looking forward to your next order!
Easy to contact
It was easy to contact an actual person once you have been through the chat bot as long as you are happy with messaging rather than talking. I needed a refund on an online delivery I never received but was still charged for and the first person I spoke to said they would look into and get back to me but I didn't hear anything so I contacted them again and Brian was able to resolve the issue within the hour and said he's issued a full refund
24 March 2026
Unprompted review
Reply from Mealzo
Hello👋🏻
Glad everything got resolved quickly and your refund was sorted without any hassle.
Hope to see you again soon🧡
Had a major issue with the takeaway my…
Had a major issue with the takeaway my order didnt come finally got through to a open chat haha, well Riley was great and has promised me hes going to look into for me so fingers crossed I get a message abck and a refund
23 March 2026
Unprompted review
Reply from Mealzo
Hi Ashley,
Glad everything got looked into. We appriciate your feedback🧡
brian very helpfully solved my issue…
brian very helpfully solved my issue he's fabulous
22 March 2026
Unprompted review
Reply from Mealzo
Hi Jess,
So glad your issue got sorted out smoothly.
We’re thrilled you had a positive experience!✨
Excellent customer service
I received excellent customer service from Brian, The staff were professional, attentive, and handled my request quickly and efficiently. Thank you.
21 March 2026
Unprompted review
Reply from Mealzo
Hi Ashanti,
Fantastic to hear everything was handled smoothly and efficiently. Thanks for sharing your experience!✨
I got great help
I got great help from the person called Brian thank you so much.
20 March 2026
Unprompted review
Reply from Mealzo
Hi Talhah,
Glad everything got taken care of smoothly.
We’re happy you had a positive experience.
Reply from Mealzo
Hi Murat,
Great to hear you had a smooth experience.
Thanks for taking the time to share!
My order never arrived
My order never arrived, I contacted the customer support team and Peter was extremely helpful and initiated a full refund
17 March 2026
Unprompted review
Reply from Mealzo
Hi Tracey,
We’re really pleased everything was resolved smoothly for you.
Thanks for sharing your feedback, it’s truly appreciated.
Brian was extremely pleasant and…
Brian was extremely pleasant and helpful in tracking my order and updating me!
15 March 2026
Unprompted review
Reply from Mealzo
Hi Lisa,
Thanks for taking the time to share your feedback, we appreciate it🧡
Brian on support was extremely helpful…
Brian on support was extremely helpful and made it so much easier to deal with mistakes. He is a credit to the team
14 March 2026
Unprompted review
Reply from Mealzo
Hi Katie,
Thanks for sharing this! We're really glad your experience was smooth and that everything was made easier to sort out. That’s exactly what we want when something unexpected happens.
If you ever need anything else, we’re always here to help🧡
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