Marriage Saver, I no longer burn everything that I cook. These probes are fantastic. Please add new types of meat such as sausage, (beef, pork, chicken, etc) and also Boudin, (made in Louisiana wit... See more
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Review summary
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Reviews shaping this summary
It just takes way too long to give an accurate estimated cooking time then when it gives an estimated time its way off like over am hour off and only accurately adjusts in the last 30 minutes.You wou... See more
Company replied
Generally, this product is fine. But it has two flaws. Firstly, the Bluetooth range is massively overstated. I have an Aga. The charging unit has to sit next to the Aga. If I move to my sitting r... See more
Company replied
I purchased a MEATER 2 Plus Bundle in December 2023 for £238 — the premium Pro-tier model specifically for its 550°C BBQ rating. After 2.5 years of normal use, the probe stopped connecting to th... See more
Company replied
Company details
Written by the company
The First Truly Wireless Smart Meat Thermometer
Contact info
United States
- meater.com
3.7
Average
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible communication and delivery
I’m not judging the product but the company communication and web site. I ordered the product over 2 weeks ago and still haven’t received it despite a 1 to 2 day delivery estimate on the order form. Funny excuses by support and no clear communication or tracking - buy it in a shop if you want it but don’t trust any delivery time estimates and such on the web site.
30 June 2025
Unprompted review
Reply from MEATER
Thank you for bringing this to our attention. We understand how important it is to receive clear updates and reliable estimates, and we regret that your experience fell far short of expectations. To make this right, we would like to get in contact with you to provide the appropriate steps and find the tracking information if available. Please contact us directly at support.meater.com so we can prioritize your case and ensure a resolution.
We value your feedback and will use it to improve our website estimates and customer communication. Thank you for giving us the opportunity to address this, and we hope to restore your trust in our company.
Doesn't connect to the charger half the…
Doesn't connect to the charger half the time so you can't use it. More often than not we just do it the old way because the device isn't working (ie. timing it and checking by eye).
Good when it works though.
Edit: re the response, cleaning doesn’t help.
28 June 2025
Unprompted review
Reply from MEATER
Thank you for taking the time to share your valuable feedback. It sounds like the charging situation is quite surprising, making the device unreliable. This could be due to a faulty charger or connection scenarios. To address this, you might try cleaning the charging contacts and ensuring they are free of debris. Checking for any firmware updates could also help. If these steps don't resolve the matter, we invite you to reach out to our support team for further diagnosis and assistance.
Dead after a bit over two years..not…
Dead after a bit over two years..not worth the price
20 December 2024
Unprompted review
Reply from MEATER
Thank you for your honest feedback about the conditions of your MEATER unit after two years.. This could be due to wear and tear, a manufacturing defect, or the device's maintenance during the period of usage. To address this, you might try contacting us. Please know that our customer support team is available to assist with any diagnosis steps, adjustments, or warranty-related solutions that might help. We invite you to contact direct support.meater.com.
Meater sales scam?
The Meater probes work as intended. However, their sales system worked very poorly for me.
I tried to order a Meater Pro XL on the Meater website. Rather than a confirmation email, I got an email saying I had left an item in my basket. I checked my original browser window where I made the purchase, it looked complete, so I waited a while for a confirmation email, but never got one. So I opened the email Meater had sent, and clicked to finish the transaction.
I then got a notification from my credit card company asking if two purchases for the same amount were valid. I immediately called Meater customer support and explained that I only wanted one item, not two. She said she would cancel everything up to that point and then we would start over. She ultimately sent an email and told me to click on it to make the purchase. And that is when I unknowingly purchased a third one.
I assumed all was well when I received one item in a timely manner. But a couple weeks later I received two more. I checked my credit card and there were indeed three identical charges, but curiously they were two days apart.
Since then I have made multiple calls to customer service with various promises of refunds and return shipping authorizations, but no actual progress. So I have now disputed the charges, my credit card company has credited my account for two items and is investigating.
I will never do business with Meater again. A different, well-respected company now has a competing item for lower cost. I recommend researching thoroughly if you want totally wireless temperature cooking probes.
12 June 2025
Unprompted review
Reply from MEATER
We sincerely appreciate you taking the time to share your experience. Your feedback is incredibly valuable, and we understand how a simple transaction turned into such a surprising situation. To make this right, we would like to get in contact with you to ensure the disputed charges are resolved in your favor without further delay. Additionally, we will arrange a prepaid return label for the two extra items. Please contact us directly at support.meater.com to get personalized assistance from our team. Thank you for holding us accountable, and we wish you all the best with your cooking endeavors.
I threw this out
Sometimes you don't need a feature rich ap, you just need the temp. Without trying to figure out what the ##*$$ password is. You need something besides this, because it won't even let you assign an easy password. You have a ##@#@$$$ secure thermometer.
24 June 2025
Unprompted review
Reply from MEATER
Thank you for your honest feedback about the application functionality. We hear you loud and clear; this situation you’re describing stems from our security requirements. While we want to keep customer accounts secure, we recognize that not everyone wants or needs a complex password. To address this, if you’d like help resetting your password to something simpler (within our system’s requirements), our support team would be happy to guide you through the process. Just reach out at support.meater.com to access our Support Wizard, FAQs, and MEATER Customer Service. We are here to help you and provide an accurate resolution.
Unreachable customer service
Don’t order direct from meater. They’re unreachable in case of questions or returns. Check other reviews as well. Took me 2 hours to get a return label
There is no support email and they refer to support.meater.com which is a chat window that keeps you online for 30 minutes on average before slowly chatting back.
And still no refund
@Meater: do better then a ChatGPT answer
24 June 2025
Unprompted review
Reply from MEATER
Thanks for trusting us with your concerns about our customer service accessibility, especially for post-purchase support like returns. We understand how surprising it is to spend hours trying to get a return label. To immediately address your situation, we highly recommend that you contact us directly at support.meater.com to ensure your return is processed smoothly and any refunds are issued without further delay. Moving forward, we’re taking steps to improve response times. We appreciate your patience and honesty.
Reply from MEATER
We sincerely appreciate you taking the time to share your experience about the behavior in your MEATER unit. We would like to hear from you to get more information about this situation and, together, find a proper solution. Here’s what we’ll do for you right now: We highly recommend that you get in contact with us directly at support.meater.com to get immediate assistance and provide a full diagnosis. We will wait for your response. Thank you for your time and patience.
Don't waste your money
I have had this device for about 2 years. It is terrible. I bought it because of rave reviews from a carnivore you-tuber. I have had issues every single time I have tried to use it. Constantly loses connection. I have to change battery almost every time I use it. I'll stick with my $3.00 home goods meat thermometer. I am good with technology, so it's not a "user error" situation. Just crappy product.
22 June 2025
Unprompted review
Reply from MEATER
Thank you for sharing your honest experience. From what you’ve described, this could be a combination of Bluetooth interference (common with thick grill lids or crowded wireless environments) and a battery drain problem we’ve since addressed in newer hardware versions. Here’s what we’d like to do: Even though your device is outside the standard warranty, we’d like to get in contact with you to find alternatives for your situation. Please contact us at support.meater.com to get personalized assistance.
Continual disconnet issues
Continual disconnet issues. Will not stay connected even at 5 feet. A waste of time and money. I have bought several of these over the last couple of years based on "influencers" representation. I highly recommend finding something that actual works.
21 June 2025
Unprompted review
Reply from MEATER
Thank you for taking the time to share your valuable feedback about the connectivity situation with your MEATER unit. The situation you've experienced could be related with with the Bluetooth signal, normally caused by obstructions while cooking, particularly in environments with common interference sources like metal surfaces, other wireless devices, or even certain types of grill/smoker materials. We'd like to make this right in the most straightforward way possible. Please contact us directly at support.meater.com to get further assistance from our team and a full diagnosis to find the best resolution to your concern. Make sure to contact us to work together.
Stopped working after 2 uses
Stopped working after 2 uses. Won’t connect. Practically useless now.
4 June 2025
Unprompted review
Reply from MEATER
Thank you for sharing your experience about you experienced with your device functionality. The connection situation you’re describing suggests a potential hardware defect or firmware glitch. Please contact us at support.meater.com with your order details to provide a full diagnosis and find the appropriate solution to this matter. We’re reviewing quality control to prevent future situations, and we appreciate you giving us the chance to make this right.
very slow order processing
Promoted "next day delivery" ... Almost 3 weeks after ordering, nothing has happened yet...
1 June 2025
Unprompted review
Reply from MEATER
Thank you for bringing this to our attention. We understand there has been a delay in fulfilling your order. To make this right, we highly recommend that you be in contact with us directly at support.meater.com for further assistance. Our customer service team will personally ensure everything arrives as promised. In the meantime, please check your email for updated tracking details. Our support team is ready to assist you.
Maybe I got a bad one but no matter two…
Maybe I got a bad one but no matter two of the four probes don’t stay connected and don’t work. They will be great for a couple hours then they lose connection which is bad when it come to meat. Maybe I just got a bad set, but for the price they should work.
16 June 2025
Unprompted review
Reply from MEATER
Thank you for sharing your experience about the connection situation you have been experiencing. The intermittent disconnections you describe could stem from a few scenarios, including signal interference (common with thick metal smokers) or a rare battery defect in the unit. We’d like to make this right immediately. Please contact us directly at support.meater.com so our engineering team can investigate further and provide the appropriate solution.
Useless
Useless. the entire point of a wireless bluetooth temp probe is to be able to leave the cooking area. Your phone needs to be within 50 feet of the probe. It would be nice to be able to leave your house and still know what temp your cook is at. Do not understand the entire premise of this product
15 June 2025
Unprompted review
Reply from MEATER
Thank you for your honest feedback about the distance range in your MEATER unit. We completely understand your situation. As a solution to your inquiry, we have available the MEATER link. To use this, you will need a second Android or iOS device and access to a WiFi network. Your second smart device will serve as a bridge from your MEATER product's Bluetooth to your home’s WiFi. Due to this, the second device has to remain within Bluetooth range during your cook; this will allow you to remain connected and monitor your cook anywhere in your home's WiFi network. If you require further assistance or guidance, please contact us at support.meater.com.
Your can’t contact them at all
Your can’t contact them at all, hence the one star review. My probe doesn’t hold power and does not a last a cook. Have replaced batteries etc but still disconnects after about 30mins!!!
No one there to support!!!
15 June 2025
Unprompted review
Reply from MEATER
Thank you for your feedback about the situation with the unit performance and the available support. We’ve identified some scenarios that can cause premature power loss, and we’d like to provide a full diagnosis of your probe and firmware that could resolve this matter. To ensure you’re never left without support again, we’re also recommending that you please contact us at support.meater.com
Please email us directly at support@meater.com. You deserve the best communication, and we’re committed to making this right.
The practicality of this device is very…
The practicality of this device is very nice if only the Bluetooth connection would last beyond 10 feet. What the point of having a wireless connection when the second I step inside the house the connection gets lost.
15 June 2025
Unprompted review
Reply from MEATER
Thank you for sharing your thoughts with us. We truly appreciate your feedback about your experience with the Bluetooth connection. It sounds like the situation may be related to the device's Bluetooth range, which can be affected by obstacles such as walls and metal surfaces. As a solution, we recommend ensuring that the device is positioned in an open area with minimal obstructions. If this matter persists, please know that our customer support team is available to assist with any steps, adjustments, or warranty-related solutions that might help. Thank you again for your patience and understanding. Explore support.meater.com for helpful tools like our Support Wizard, FAQs, or personalized assistance from our Customer Service team.
MEATER is a Scam Wrapped in Marketing — Total Junk, Zero Support
I’ve had it with this brand.
I bought the MEATER Probe 2 thinking I was investing in a premium, high-tech tool for serious cooks. In reality? I paid top dollar for a glorified toothpick with Bluetooth that can’t even stay connected for 10 minutes. I’ve used it less than 10 times, and it’s already failed me in 5 consecutive cooks — including long briskets where the entire point of the probe is to be reliable.
What’s worse? MEATER’s customer service is a masterclass in corporate gaslighting. I followed every instruction, kept the charger close, kept my phone nearby, and even bought a previous replacement — which also failed. Now they want me to pay AGAIN for another “discounted” unit. Are you kidding me?
They won’t offer a refund. They won’t stand by their product. They won’t even offer to downgrade me to the older version (which actually worked) unless I pay again. So basically, their solution for a faulty product is: “Here, give us more money and maybe this one won’t suck as much.”
The support team hides behind “policy,” while ignoring the obvious: the product doesn’t work. Period. I’ve spent more time resetting this thing than cooking with it. I paid for peace of mind — and got a glorified anxiety device.
Bottom line: MEATER is a brilliant marketing gimmick built on unreliable tech and backed by a support team that will drain your wallet instead of fixing your problem. If you’re serious about grilling, smoking, or just cooking anything that matters — run the other way.
Buy literally anything else.
14 June 2025
Unprompted review
Reply from MEATER
Thank you for taking the time to share your experience. We understand your situation related to the MEATER performance and the customer service support. The connectivity behavior you’ve faced could be related to multiple factors, such as probe maintenance, firmware update, or any signal obstruction. Here’s how we’ll make it right: Please make sure to contact our specialized team to provide a correct diagnosis and find the best resolution to your concerns. We can connect with you through a video call, and make sure to check your device. Contact us at support.meater.com. Our Customer Service team is ready to assist
Extremely disappointing customer…
Extremely disappointing customer service. After waiting 45 minutes to connect to a live person via chat, the customer service agent just left the chat and me hanging. Why would MEATER want to address any of my concerns after collecting my $300? Clearly my time means nothing. :(
14 June 2025
Unprompted review
Reply from MEATER
Thank you for bringing this to our attention. We sincerely apologize for the surprising experience you had with our customer service. During the summer season, the wait times could be a little higher than usual. To properly manage the situation with this inconvenience, we would like to remind you that we have the callback option available for you to make this process smoother. As well, you can always reach out to us via chat by visiting support.meater.com or directly to our phone number to get personalized assistance from our Customer Service team. We hope to get this resolved for you as soon as possible.
BUY ANOTER BRAND PLEASE
I got 7 cooks out of it before the most expensive thermometer i ever bought stopped working in less than a year, i bought it for smoking brisket and got to use it once for that, no big deal, things break and it has a warranty. THEY MUST BREAK REALLY OFTEN BECAUSE THEY MAKE IT TOO HARD TO GET WARRANTY
1 June 2025
Unprompted review
Reply from MEATER
We appreciate your constructive feedback about your MEATER unit. The situation you experienced could be related to a component defect. Here’s how we’ll make it right: If you’re open to it, we would like to hear about your scenario, perform a video call to locate the damage, and provide a full diagnosis on your device. We are open to discussing possible solutions to your complication. Please contact us directly at support.meater.com to get personalized assistance from our team.
After a year or so quit working
After a year or so quit working. Works for 15 minutes then disconnects even though phone is next too prob. Might look for different company.
11 June 2025
Unprompted review
Reply from MEATER
We extend our gratitude for your feedback about the disconnection situation. The behavior you’re describing (short connectivity periods followed by dropouts) typically points to a battery or sensor condition that can develop over time with frequent high-heat exposure. While our products are designed for durability, to make it right, we’d like to hear from you and get more context on your scenario. We could do a video call and provide a full diagnosis for your device. Please explore support.meater.com for helpful tools like our Support Wizard, FAQs, or personalized assistance from our Customer Service team.
Relax and grill something.., Not with this device
Imagine having a device that tells you EXACTLY when your food is perfectly cooked, without opening and closing the grill lid 20x to check.
Such was the promise of Meater.
Alas, the frustration involved in using this devise is hardly worth the payoff.
This company needs to spend more time supporting the their product than trying to sell more.
The world is frustrating enough w/o Meater ruining an otherwise perfect day of grilling
10 June 2025
Unprompted review
Reply from MEATER
Thank you for sharing this experience with us. We understand how surprising this must be. The connectivity situation you faced suggests either interference from your grill’s environment (thick metal, other devices) or a hardware flaw. Here’s how we’ll make it right: We’d like to be in touch with you to provide a full diagnosis. Please know that our customer support team is available to assist with any steps, adjustments, or warranty-related solutions that might help. Please contact us directly at support.meater.com for further assistance.
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