MEATER Reviews 

Great service, has a faulty probe, contacted CS and within 3 days had a replacement. Thank you,

I am so over it.
When I first bought a Meator I loved it so much I bought the block. Within a short time one of the probes had become detached from its casing. I called Meator and 2 hours later they said they would send me a replacement. They did but sent the wrong number probe.
I am a year or so on and now not one of the 4 probes is working. I have just put an expensive steak on to reverse sear and the last one has disconnected and won’t reconnect.
Meator your customer service is poor and your device is not fit for purpose.
I have used my device for some long low and slow bbq cooks such as a brisket. But I would expect this to cope with that. It hasn’t. So beware if you’re doing any real cooking. It will let you down.

Having seen the reply from Meator I can assure you they have not been over exposed. Low and low on a well controlled bbq or low and slow in an oven. I feel your response is even a bit of an insult.

Utter 💩 connection is hit and miss…change the batteries and charge all you want but still most of the to me it doesn’t connect and recommends moving closer…any closer and I’d have the ‘device’ inside the meat!! !!!!

Worked great at first, but the box is made of cheap pine or something. The battery contact fell out and now won't charge. I've tried contacting support, but they've ghosted me.

REPLY TO MEATER
What's the point of having the email support channel? Still no response from you guys.

We got one about a year ago. It worked on and off, mostly off. They sent us a new one when it completely stopped working.
the replacement won't pair with the app.
Way too frustrating to use.
I would say stay away form this product.

Not a good product and poor customer service to go with it. Meater + worked fine for a little bit, then the charging box failed to charge it. Contacted Meater and they didn't really care and wouldn't do anything to fix it except offer me the opportunity to buy a new box at almost the same price as an entirely new set. I would shop elsewhere.

Followup. I did contact you, thus the primary reason for my review. Your customer service stinks.

I have been a MEATER probe user for a number of years and in the main they have been ok, recently the old probes range has been inconsistent/dropping off so I thought the logical step would be to upgrade to the MEATER pro duo. That was a mistake. I attempted to use the probes about a week later but they would not connect to the app. Contacted the chat and spent about 90 mins going through a number of checks over and over. The then decided it was a charger issue and sent a replacement. Replacement arrived quickly and I tried this and found the same issue. Another 90 mins on the chat and it was decided that the probes were the problem so new probes arrived. Again went to cook, probes did connect then almost immediately disconnected, over and over so had to revert to old probes for my meat. Contacted on Chat again to get a return label for refund and it has been a nightmare since. This was about 2 weeks after the initial purchase. I was promised a return label and had an email to say that but nothing came. I replied to the email but it is a no reply address!!! Contacted chat again and requested the label, they now said a refund would not be possible because I had bought over 30 days ago. After some time on the chat they agreed to send label after I had given them my adress, order number and probe serial number. I had an email to confirm that but in the email they requested that I send the above information again, so I replied to the email with the info but this is a no reply address!!!! I sent £151 on these probes and have not used them once and can’t get them returned for a refund. I have never experienced customer service so bad. They make it almost impossible to return for refund. At the moment I have 2 charging blocks and 4 probes, all faulty and MEATER not interested in responding or resolving. I would never buy another product or recommend this company to anyone.

Works great in concept but function not so much. Whenever I really need probe does not connect to transmitter. When it works it is good but 50/50

I bought this block about three years ago, and have not had a good smoke. Temperatures are not correct. I reached out to customer support, and they took me through weeks of testing my Meater, only to determine that the number 4 probe was a problem. They sent a new probe and within a week that probe to was malfunctioning. The rest of the probes were still an issue. I just use it today for internal temp only, but again inconsistent temp. The probe reads 78, and my analog meter read 166. Oh! and I forgot to mention, constant cloud disconnections, it will not stay connected to my network if it's life depended on it. Worst purchase ever.

Don’t buy a Meater if you plan to use in an oven or bbq as the connection will drop out.
I contacted Meater customer service who told me this! They were extraordinary unhelpful. Avoid.

Have had a Meater Plus for over 2 years and a Meater 2 Plus for over a year. My original Plus mostly works okay with occasional connection issues. The 2 Plus is absolute garbage. Probe base and phone about 6 inches apart and there are connection issues before it even goes in the smoker. When it does work it will stop working after an hour. Spent over an hour on the phone with chat "support" where the tech told me he could see all my cooks and data and it absolutely did not disconnect. So 1) thanks for accessing my personal data without my permission. That alone lost me as a customer and 2) call me a liar? yes I love arguing with random clueless people in my spare time, Clearly I made it all up. Seriously . . . This company is the Donald Trump of technology. Just because you deny something doesn't mean your product is not trash. You dan not deny reality. A few days later after answering the support questionnaire I get an email from "someone" offering to help . . from an email address that bounces. She told me she could see the pictures I sent. Tried to tell me that a slight discoloring of the metal in the probe would block a bluetooth signal. These people just make up whatever they think you will believe so they can blame you instead of the garbage product.

Bought the meater pro a few weeks ago, it ruined £260 of fillet steak that I was cooking for a client.
Sent it back , they received it back on the 31st July, still have not had a refund.
Spent 40 minutes on a "chat " page as I could not locate a phone number in the UK.
Was told I would get my refund almost immediately.
I have now filed a complaint with my credit card provider , American Express.
I would not touch this company with a barge pole !

I bought the MEATER Pro Duo one month ago and one probe failed instantly. There is a different between 2 two sensors of 90° C in the ambient temperature. Dennis from the support say it is normal and the sensors are ok, it could be moisture in the gas grill. Hahahahaha, never tough before that its possible to get such a stupid answer. Before anyone says again, the sensors were in different locations, yes, 2 cm apart when operating on a rotisserie. A difference of 90°C shouldn't be possible here.
I can't recommend this sensors in case of this failures and the bad Wi-Fi reception.

I purchased my Meater+ probe back in 2019 and recently realised it had stopped connecting to the app, even though everything looked good on the dock (green flashing light) and my phone could see the bluetooth but it wouldn't pair.
I used the online live chat and 'Bassma' was really helpful - my version was so old it didn't have a reset button but over about an hour of chatting and lots of tests and resets/reinstalls it now works again :-)

I don't know many companies that would spend that time rather than tell me to buy a replacement after the first few resets failed.

Total crap. The battery dies but you don’t know that until it won’t connect and then it’s useless until you charge the probe (several hours). Worst design ever. Straight in the bin

Oh, and when you eventually get through to their useless customer service, they won’t help saying, go back to your retailer.

And in response to their reply, where did I mention I used rechargeable batteries? I was using Duracell Alkaline!!

I ordered on the official website meater.com. They are not able to deliver their own product. I took me more than half an hour to hear that. Horrible company.

The worst customer service I have experienced. I have a 4 probe block. It will load to the app - but will not connect and remains stuck on 'open app + add block' on the block itself. I went through every stage on their support page. I then contacted them via their chat option - when I told 'Gigi' that I had tried all their recommended support steps - they simple disconnected the chat. I have tried calling them - (there is only 2 options to contact, either online chat or telephone) - I was told 'less than 2 mins wait' (on the 2 occasions I have tried to call them) and after 30 mins, there is still no answer.

I cannot stress how frustrating and disappointing their 'support' service is. I then see on other reviews with similar concerns, they ask you to contact them via the website (which is the problem in the first place!).

I will honestly never purchase another product as for the price, you need the reassurance that if something is wrong, there will be help from the company which there is none at all.

So disappointing.

I bought the Meater block with 4 probes as a gift for my husbands 'big' birthday. I used their discount code and was happy until he tried to use it. Two probes just wouldn't connect. The next time he tried, one wouldn't connect until 3hrs into the cook.
We wondered if we'd got a faulty one, so tried all of Meater suggestions. We spent hours on the phone. In the end, we asked for a refund.
That's where things got really bad. They tried all sorts to prevent us returning it, then said they'd send us a paid return label. Days passed, nothing. We called again. A return label was sent, but it was just an address label. Another call. They don't issue prepaid labels, and we'd never been told that. But they could issue a prepaid label if we went through their troubleshooting process. We'd already done that, they said we hadn't. We said we'd pay to get it back to them, so they sent me a slightly different address. I sent it royal mail special delivery and thank goodness I did.
When I got back from the post office a prepaid label arrived by email. I was pretty peeved but I'm glad I posted it.
After a few days, we called again, yes they'd got it and would issue a refund. No refund arrived. We called again. They didn't have it, it was lost in the post. Luckily we had proof of delivery and they eventually 'found' it. A refund followed about a week later.
The product concept was great, it looked amazing but it didn't work and their customer service was non-existent.

A friend recommended these, so I bought them to make it easier to cook my meat perfectly each time. The first couple cooks came out perfect—steak and chicken. The last couple were overcooked—steak and chicken. During the last cook, I noticed the “Ambient” temperatures were up to 70 deg F different among the probes. (I expected a little difference, but that seemed like a lot.) I put the 4 probes on a plate in the sun to test their consistency, and there was a >10 deg F difference among the probes (internal vs ambient, probe to probe, all within 1” of each other—see photos for example).

I reached out to tech support 3 times to try to figure out how to fix the issue. The last contact, Luis, had me put the 4 probes in an ice bath. The temp difference was 4 deg F among the probes.

Luis told me:
• Within 7°F / 4°C of the target temperature for Alpha Collection probes.
• Within 5°F / 3°C of the target temperature for Pro Collection probes.
While I get your point, the ice bath test provides us the most accurate information possible. I've already checked the information here, and we can assure you that the probes are reading accurately under our parameters.

So, even though their website says…

All MEATER probes are lab-calibrated and thoroughly tested:
• Alpha Collection: ±1°F / 0.5°C
• Pro Collection: ±0.2°F / 0.1°C and includes a calibration certificate
So while your MEATER might not match another thermometer exactly, you can trust it's giving you a highly accurate reading where it matters most.

…it sounds like they can actually be much less accurate than described.

This difference appears to be much larger at higher temperatures, and that’s the difference between a perfectly-cooked piece of meat and a dry, tough one.

I guess I’m back to hoping the meat turns out they way I want it…or finding a different thermometer.

7/10

Thank you for replying, Meater.

I have updated the firmware and software. I've talked to tech support folks 3 times, and they offered to replace 1 probe (not sure why). The ice bath test showed 4 deg F of discrepancy for the internal temps which Luis, the last tech support person, said was within your limit of 5 deg F for the Pro model. I wouldn't worry about the technical aspects if the meat was cooking properly, but it seems to be coming out overcooked each time.

Horrible customer service.They refer to support.meater.com which has a small chat window which is at least 20 minute -1 hour wait. No email possible!!!

Last 2 conversations for a shipping label took me 2 hours! Now on hold to ask weeks later why I got no refund. I just wanted to exchange for a pro version but will NOT and will never buy this product again. Customer reviews are answered by chatgpt power client desk.

@Meater if you want to help fix my refund instead of giving standard replies:
Order #7D9A87AA
RMA Reference 77828959
Tracking 3SOPKZ109195212