MedAway Reviews 1,659

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and kindness, making them feel welcome and at ease throughout their journey. The service provided is frequently described as excellent, with many highlighting the well-organized and efficient transfers, as well as the attentive care received at hospitals and hotels. People appreciate the comprehensive support, from airport pickups to post-operative check-ins, which contributes to a stress-free and positive overall experience. However, some customers were dissatisfied with aspects of the customer service, noting issues such as unexpected hospital changes upon arrival, and concerns about aftercare, including pain relief and communication. A few people also reported feeling neglected or experiencing a lack of emotional support during their recovery, with some concerns raised about staff responsiveness and conduct at night.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting that everything was handled... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the attentive and supportive... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the fantastic and beautiful results of... See more

Location

Consumers find location to be ambiguous, with many traveling to Istanbul, Turkey for various procedures and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It’s a smooth process from beginning to end. I travelled alone, was met at the airport, taken by their luxury taxi to the hospital, where I was assessed for surgery. Everyone was professional,... See more

Company replied

Rated 4 out of 5 stars

The transport was good. The co-ordinators were nice, the girl I had was great. My surgeon Dr. Faryal was absolutely amazing and was thorough in her questions, putting my Health first and really assess... See more

Company replied

Rated 4 out of 5 stars

Good experience with my teeth whitening and replacement composite bonding. Really helpful communication messaging via WhatsApp. I didn’t get my appointment time until the day before so don’t make oth... See more

Rated 4 out of 5 stars

I have been really impressed with Medaway UK. The whole team is really friendly. I was looked after by Mr Emirhan Oz who is just fantastic. Everything was organised really quickly and speedi... See more

Company replied


Company details

  1. #12 of 13 best companies in Plastic surgery clinic

Written by the company

Health tourism package provider offering customers affordable cosmetic surgery procedures in Turkey.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

My Rhinoplasty Journey


My Rhinoplasty Journey – Honest Review

I travelled to Istanbul for rhinoplasty with Dr Akin Sahin and overall I had a positive experience. From the start, the communication was good. My patient coordinator, Ruveyda, was incredibly helpful and supportive throughout the whole process. She answered all of my questions and kept everything organised, which really helped ease my nerves before surgery.

The medical care at the hospital was hit and miss with a few of the nurses but most of them were nice. The language barrier didn’t help much either. The hospital was called Orion surgery centre. The nurse, Faiza, was amazing and came to see me nearly every day at the hotel while I was recovering. It was really reassuring having someone check on me regularly and make sure everything was healing properly.

Transport was arranged for all appointments as well. The taxi driver who took us to and from the airport and clinic was always on time, friendly and professional, which made travelling around very easy.

The clinic arranged accommodation in a 5-star hotel with great facilities including a swimming pool, gym and sauna, and the room itself was comfortable and perfect for recovery. The staff in the bar area were helpful and gave me bags of ice for my eyes whenever I needed.

However, the experience at the hotel wasn’t entirely positive. The hotel was the Delta hotels by Marriott, Kağıthane. Some of the staff around the gym and pool area were shockingly rude and openly transphobic towards my niece. Their attitude was completely unacceptable and left her extremely upset. In a hotel that claims to be “5-star”, you would expect professionalism and respect for guests, not outdated and discriminatory behaviour. It honestly ruined what should have been a relaxing environment during recovery.

As for the surgery itself, I’m happy overall with the result. My nose is currently a little more upturned than I would personally prefer, but it’s only been 2 weeks and I understand that swelling and healing take time, so I’m hopeful the final result will settle over the coming months.

Overall, the medical team were good and I’m grateful for the care I received, especially from Ruveyda and nurse Faiza who really looked after me throughout the whole journey.

Please be aware that after the procedure when you return home the aftercare is none existent.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing experience I had with…

What an amazing experience I had with MedAway. I’ve had work done in the uk and was so unhappy that’s why I came to turkey this time. I’m just gutted that I didn’t come here first they are fantastic and so lovely. From the bottom of my heart thank you for taking such great care of me.

11 March 2026
Rated 5 out of 5 stars

My experience at Medaway

My experience at Medaway.

As a girl from the age of 14 who has wanted a new nose, I can not thank Medaway enough for giving me the nose I always wanted.

I did lots of research into going abroad for a rhinoplasty as I was worried about this, such as the language barrier, the treatment and the aftercare.
However, after many years of research, i believe Medaway was the right company for me.

I was proven right the second I landed in Turkey. I was made welcome in the vip transport, making it easy when landing at the airport.
Once arriving I was made welcome with a clear picture of how my rhinoplasty treatment would take place.

I was looked after very well in the hospital, lots of documents to read and sign to ensure I understood what I was agreeing too. (This was important to me).

The morning of surgery, my surgeon came and did a consultation with me which made me feel comfortable before going down to have my surgery.
When going down to theatre, the staff were all communicating with me making me feel comfortable, they were distracting me with questions when being put under. (Something that helps the anxiety).

The after care was absolutely fantastic, I was checked on, given advice to help swelling such as pineapple juice and ice. They made me feel comfortable and answered any questions I had during the healing process.
When moving to the hotel. I still had contact with the nurses who came out to see me each day, giving me medication, gauze and extra bits.

When I came home back to the UK, I still had regular contact from Medaway to check in with me, even 6 months later! This is wonderful and very reassuring.

Thank you for everything Medaway! You have truly changed my life and made me feel the most confident I’ve ever felt 💗

9 February 2026
Rated 1 out of 5 stars

Not the best experience

Well how and where do I start.

Im 8 days in and so far I'm happy with the results (ish). My surgeon was amazing and couldn't fault him but outside of that there are problems.

I had 360 Liposuction plus chest (man)

So on the day of the surgery my surgeon come in to speak to me and had no idea my chest was included, however he did say he could include this and not do my upper back, i showed him messages and he said he would include the chest if he didnt do the upper back, i said I wanted all. After this I did question the price with Medaway however they said all 360 and chest was done. This wasn't true there were no marks, bruises, pain or fat reduction in the upper back. I was told my the coordinator that 360 is upper back, lower back,sides and stomache. So the extra £500 i paid was for nothing and I will be looking to get a surgeon back in the UK to finish the process.

I also paid £200 for lymphatic drainage, this did happen however it was a nightmare with people arriving gone 10pm and me struggling to get answers from anyone.

Also I returned to the UK with Lymphatic drainage issues which I needed to get surgical help for. I don't know if this was me or them though.

Another issue I had was the package only included breakfast in the hotel. The rest was on me.

1 more issue, the compression garments are causing a deep ridge in my fat down the centre of my stomach which a local Lymphatic massage person has said will probably always show

Truthfully I think my surgeon did a great job but from what I can see so far (even though bits were missing, plus the fact I was over charged with very little communication about it and the fact the communication was awful I wouldn't recommend using Medaway. I was lucky with my surgeon but very unlucky with the rest

30 January 2026
Rated 5 out of 5 stars

I’ve been with Medaway 3 times now and…

I’ve been with Medaway 3 times now and my husband has been once they are really helpful and professional . We always stayed in lovely hotels and all the staff are polite and make you feel at home I would highly recommend to anyone looking into travelling to turkey for cosmetic surgeries to use these! Even when home in the uk and I have needed advice they have been easily and quickly able to contact …thank you to everyone for always looking after me ! And I’ll be back again soon

5 February 2026
Rated 5 out of 5 stars

After researching the company and…

After researching the company and reading the reviews I travelled to this clinic in Turkey for an upper arm lift procedure. The whole package included transport in private car from airport to hospital, then onto hotel and back again. The stay in hospital (along with my husband as companion), surgery and post op care, followed by recovery in a great hotel. From initial contact along with a verbal chat with the surgeon over the phone to 2 weeks post op where Ruveyda (patient Coordinator) contacts me for a follow up and check that I'm okay and if I have any concerns at all, the whole experience was flawless. My surgeon Dr Taygun was exceptional, he was methodical, professional and has given me results I could of only dreamed of for years....I cant thank him enough... but all the nurses, Ruveyda, and hotel staff were excellent.. if there was a language barrier they were great at "google translator" I would highly recommend and wont hesitate to return

21 January 2026
Unprompted review
Rated 5 out of 5 stars

The best experience….5 star

I was extremely nervous about my procedure before coming to Istanbul, but after arriving at the clinic in Istanbul I have never been more calm. All the staff were lovely, from the transfer driver, cleaners to nurses, and especially the patient coordinators. Everything was explained to me perfectly. My surgeon was Dr Zafer, who was so thorough and I couldnt be happier with the results. I am so glad i came and my life has been changed after being so unhappy with my body for so long. The hotel after leaving the hospital wan 5 star and really helped my recovery. The price I was quoted in the uk is the price I paid here- no hidden charges! Highly recommended! If i need anything else done in the future I would definitely return here!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I returned to Medaway for revision…

I returned to Medaway for revision surgery and everything went the way I expected it to!

I am very happy with everything that they did for me.
Results of the surgery is 10/10
My surgeon- Dr Taygun is an amazing surgeon and person!

If I ever want to have another intervention I will definitely return to Medaway.

I felt looked after, safe and very comfortable!

Thank you!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

1) A perfect experience

1). All the staff were helpful and friendly
2). The Hospital was Modern and extremely comfortable
3) They put me in the Marriott a 5* hotel
4) Most importantly.... the Surgeon Dr. Taygun was exceptional.

15 December 2025
Rated 5 out of 5 stars

To everyone who is considering to have…

To everyone who is considering to have a tommy tuck and liposuction. I highly recommend Dr Mustafa Taygun . He is one off the best! Honestly you will thank me later. Even after surgery and back home, he always answers my questions and so quickly! Highly recommend !

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Fifth time. Always a good experience and great results

This was my fifth time using Medaway (gastric sleeve and then subsequent plastic surgeries after weight loss inc tummy tuck & lipo, arm lift, eye lift & face lift). From booking through to travelling and transportation, pre-checks, surgery and then after-care, always a good experience. I made a specific request for an additional nights stay in the hotel and also that my travelling companion would stay in the hotel rather than in the hospital room with me and this was accommodated. Nurses are always lovely and for any language issues there is always Google translate. The hotel was a good standard. Special mention to the coordinator Faiza who answered all of my questions and put me at ease. Dr Taygun was my surgeon and he is brilliant. The transport staff were also really good in getting me from the hospital to/from the hotel and to/from the airport. I stupidly left my mobile phone in the car, and the hotel reception called Medaway and the driver returned within 15 minutes with my phone🙏 Booked an extra hotel night so that my companion and I could see more of the lovely city of Istanbul. Highly recommend Medaway.

15 January 2026
Rated 5 out of 5 stars

Brilliant service

Hi

My name is Susan and I have came from Scotland as a chaperone with my friend Linda. She has had a Mummy make over . From the beginning arriving at the airport meeting the transfer to the hospital , everyone has been so lovely and helpful .

Our room in the hospital was so nice and very clean . Spotless . The nurses and assistants made us feel so welcome and assisted Linda with her pre op testing .

In the morning Linda was very nervous
She met her surgeon Dr Feryal for the first time. Who really helped ease her nerves .
Linda was in theatre for 7 hours .

It was a very positive experience and has made me think about maybe having more surgery myself . We went to the hotel after 2 days . The hotel is beautiful . And Linda has had some massages to assist with healing.

Overall, the experience has been so positive and can't wait to see the finished result . Linda keeps crying about how much of a difference in her body now . We are both very happy . Also, special mention to the hospital translators who helped make this experience a good one keeping us informed and updated with everything. They have been amazing .

Thank you for looking after my friend so well .

17 January 2026

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