MEDIAFIX Reviews 551

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4.7

Photo Restoration Service

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Review summary

Created with AI, based on recent reviews

Looking at 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the high quality of the products received. Many people are delighted with the results of their digitised media, noting the impressive clarity and enhancement of even very old recordings and images. The user experience is consistently described as positive, with many appreciating the straightforward processes and the helpful, professional staff who provide reassurance and clear communication throughout. However, some customers also noted issues with the quality of digital copies, mentioning concerns about focus, color, and unexpected shadowing around the edges of images. A few other people also felt that the process took a long time, and there were occasional reports of tapes not being replaced in their correct packets, causing confusion.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of digitized... See more

Product

Clients share positive opinions on product quality. Many reviewers are delighted with the conversion of old... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process easy to work... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

MEDIAFIX did an absolute first class job on transferring my old VHS home videos to modern digital media. Andrew did a fantastic job of putting my mind at rest and nothing was too much troub... See more

Company replied

We have used Mediafix twice now. They are very reliable, with a good website that aid selecting the many options available. Whilst awaiting the return of our Super8 films plus the converted versions o... See more

Company replied

As an 82 year old former member of a small choral group back in the 1970's I thank you for transferring my 52 year old Scotch tape recording on to CD. Although the original recording was very poor y... See more

Company replied

Really pleased with the digitisation of some of my Father In Law’s Slides. Easy to order, post and receive back. Great service all round. The Slides are far better quality than we expected, especi... See more

Company replied

Company details

#2 of 2 best companies in Photo Restoration Service
#10 of 12 best companies in Photography Service
#2 of 2 best companies in Video editing service

Written by the company

MEDIAFIX is European Union’s market leader in the digitisation of analogue media. We digitise all types of analogue media: slides, negatives, photos and photo albums, video cassettes, cine films and audio cassettes. Various additional services complete the range. One important reason for the company’s success is the digitisation technology it has developed itself. The rescue of emotionally and historically valuable memories is part of our mission statement. Since our founding in 2012, we have already digitised more than 200 million analogue media. The number of digitised slides alone amounts to around 1 million per month.

Contact info

AMCO Park, Acanthus Road, B98 9EX Redditch, Worcestershire, United Kingdom
020 3904438-0
info@mediafix.co.uk
mediafix.co.uk

4.7

Excellent

551 reviews

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Replied to 85% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 2, 2026

Very good service

Very good service, although I was disappointed to find that it wasn't a British Company, and so I think Germany got the VAT.

2 April 2026

Reply from MEDIAFIX

Apr 16, 2026

Hi Lorraine,

Thank you for your review! I'm sorry that you were disappointed to hear we are a German company. Thankfully, you were pleased with your order and I am happy to hear that. We have had excellent feedback on our service and we are proud to be able to offer it to people in the UK as well as across Europe.

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Apr 2, 2026

Memories of loved ones not lost ❤️

I had a family tape of my late.husband .it had mould on it.but communication and service from Mediafix was top class.
Those.memories were.not lost .
Thankyou so much

2 April 2026

Reply from MEDIAFIX

Apr 16, 2026

Hi Lisa,

Thank you so much for leaving us such a lovely review. I'm so glad you were pleased with your order and you could relive some treasured memories. That's really what it's all about.

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Mar 31, 2026

VHS and Hi8 tape transfer

Great comms and too notice of my delivery requirements. Results of transfer were very good. Will recommend as necessary.

11 March 2026

Unprompted review

Reply from MEDIAFIX

Apr 16, 2026

Hi Kevin,

Thank you for your brilliant review and for your recommendation to others! We really appreciate it 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Mar 30, 2026

Great result

Very easy, good communication throughout, and a great result.
Thanks

30 March 2026

Reply from MEDIAFIX

Mar 31, 2026

Hi there,

Thank you for your review! Glad to hear you are happy with it 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Mar 27, 2026

Great service - my tapes were very mouldy but now I have two vhs tapes on one memory stick - very happy with the quality.

19 March 2026

Reply from MEDIAFIX

Mar 31, 2026

Hi Mr Gamble,

Thank you for your feedback! We very much appreciate it 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

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