Media Markt Deutschland Reviews 

The best thing about Media Markt is their employees. If you have any doubt you can always go there and the staff will explain you everything.

I am absolutely disappointed with MediaMarkt and the embarrassing level of service I received. I ordered a product online for store pickup, only to find out that the store had no sealed units available and tried to hand me opened phones instead. This is completely unacceptable.

The employees in the store were confused, unhelpful, and seemed to have no idea what they were doing. Instead of offering a solution, they just stood around helplessly. The customer support hotline was no better — they wasted more than an hour of my time and still couldn’t resolve anything.

From a company like MediaMarkt, we expect professionalism, accountability, and at least a basic level of customer service. Instead, I encountered incompetence, irresponsibility, and a complete lack of customer orientation. Not friendly, not helpful, not reliable.

A truly disappointing experience. I will seriously reconsider shopping at MediaMarkt again.

They are good to their customers I am satisfied buying things from them

When the delivery driver came to drop my new washine machine, they would not take the old one. They told me to contact customer service and no one is replying to me.

The delivery was scheduled for November 20th between 8:00 AM and 2:00 PM. On the day of delivery, I received an update that it was being delivered, but later the website became invalid, the TV was not delivered, and there was no update from anyone. This is a terrible experience.

Delivery has been outstanding for three weeks. Customer support is not customer-oriented and does not provide any information about where the delivery is or when it will arrive. The device is actually urgently needed for everyday family life. MediaMarkt is clearly showing here that customer needs are not the top priority. The ‘monopoly position’ is simply being exploited. The customer processes urgently need to be improved!”

Really easy find what you need to buy
You can select any choice for payment

A very special place to shop for appliances and affordable prices..
Good atmosphere and professional workers.
The service and product purchase was satisfactory.

helpful staff when I bought in store. I had an item that I needed to exchange and no problems as the staff were very nice and helpful

Airpod was quickly delievered. Looks good and works very well. Thankyou for a quick delievery.⭐️⭐️⭐️⭐️⭐️

The person that helped me (think his name was Mike) was knowledgeable, friendly and really helpful. Highly recommend this store.

Order a washing machine and on the website they advertised delivery within 7 days. It's been almost 3 weeks and I haven't received the machine. I have contacted customer service several times and nothing helped. I had to ask to cancel my order.
They falsely advertised the availability of the machine and delivery time.

Mediamarkt went the last years from a company that went from my favorite where you could get everything because they had it, to a company that has nothing new in stock or.... and that is my main complaint to a company that promises delivery either to your home or their shop on a certain date.
This has failed 5 orders in a row now. With no info at all and after calling customer services no solution or extra at all I have to conclude I am not going to use Mediamarkt again.

I don’t know whether it is me or your customer service person was having a bad day. This is the second time your customer service person at media market, fredrischshain, East Side mall branch has treated me so rudely. I’m on a fellowship in Berlin and decided to buy a phone. The man was shouting at me as if I meant nothing to him. I thought maybe he’s having a bad day but today I wanted to buy a laptop and I was showing him the specs on my phone and he shouted “WHY CANT YOU SPEAK?” I’ve never felt humiliated like this by somebody I was going to purchase an item worth over a 1000 euros from. I’m lost for words.

Orders get cancelled for no reason immediately after being placed and MediaMarkt then drags its feet when it comes to refunding over 500€.. This is on top of just generally higher prices than anywhere else + being bothered by internet providers in the store.

service and product

Placed order for store pick-up, paid by debit card, payment deducted from bank-account. Order confirmation and cancellation at the same moment without clear reason. Extremely unfriendly customer service help with bad German which disconnected the call within 30 seconds because he couldn't say anything.

Very friendly employees and explain clearly to the customer

Defective “new” laptop with password – refund refused because I threw away the box.

I bought a new laptop at MediaMarkt Bonn on 26.09.2025. When I turned it on at home, there was a password already set and Windows didn’t start properly.

I went back the next day to request a refund or replacement, but the store refused, saying “No refund or exchange without the original box.”

This is unacceptable and illegal. Under German law (§§ 437, 439, 477 BGB), such a defect (Sachmangel) obliges the seller to refund or replace the product. The original packaging is not required for defective goods.

Instead of helping, staff treated me like I caused the problem myself.

Very disappointing and unprofessional service.
I do not recommend this store.

Deutsch version :

Ich habe am 26.09.2025 in der Filiale MediaMarkt Bonn einen neuen Laptop gekauft.
Schon beim ersten Start war ein Passwort vorhanden und Windows fehlte – also von Anfang an defekt.

Am nächsten Tag wollte ich das Gerät umtauschen oder zurückgeben. Die Filiale verweigerte das, mit der Begründung: „Ohne Originalverpackung kein Umtausch.“

Das ist rechtswidrig (§§ 437, 439, 477 BGB) – bei einem Sachmangel muss der Händler austauschen oder erstatten, die Verpackung ist keine Voraussetzung.

Sehr enttäuschender und unprofessioneller Service. Nicht zu empfehlen!