Media Markt Deutschland Reviews 

Nice customer service

Good service friendly staff

Be carefull, they are working as a market place provider but taking no responsibility over the suppliers failures. They sold me a defect laptop but they are accusing me that i broke the laptop. I bought the laptop at 18 June of 2025 with order number 264167084. Last 1,5 months dealing with them to repair the laptop which is already painfull not able to use my newly bought product. I am just tired with your endless and useless discussions. They are working as a scammer, I just throw to the garbage over 350 EUR by buying a defect product. Danke Mediamarkt, weiter so!

Edit: I noticed that I have already written a similiar review at 15th of July 2025. Maybe you wonder what happened afterwards? -NOTHING :) They just ask some details to show off here that they stand with their products. Good strategy but useless and nonsense!

We had a extremely helpful, polite young salesman who gave us great advice on a new home printer!!!

Kindle service

I ordered online on Friday with a pickup in the store. The status of the product was „available in store“ and I was supposed to be able to pick it up next day at 10:30. However, around 10 I received an email that the store needs more time for processing my order. I walked by to clarify how long and if I could pick up the product since it is available in the store. The guy working there confirmed that they have five items of my product available, but I cannot get them, as THE ones that I ordered were just delivered and need to be unpacked and processed. I asked if I could get the ones that they have available in the store (I ordered a couple of common external hard-drives), and he said no. Only if I cancel the order and buy the ones available in the store. But since I paid with PayPal installments, I couldn‘t do that.

To be absolutely clear, they had exactly the same product available (same model etc).

So I had to leave empty-handed despite five of the items I wanted available in the store 😅 It is a bit idiotic. I needed to do some work over the weekend and it posed me inconveniences.

UDATE: one week later, my order still was not delivered. No reply when I asked about the status update. Changing from two stars to one.

Don't trust their expected delivery dates!

I ordered a refrigerator online with expected delivery date by Saturday. However, on Friday they told it could only be delivered on Monday morning. I called both MediaMarkt and DSV to get the date changed to Saturday but both blamed the other.

So I had to take a day off work to be home for the delivery. When the delivery came, the delivery man was very unhelpful and somewhat rude.

The online webpage and its customer services, in German term, schrieklich! I bought 2 products and they were from marketplace sellers. They were of very poor quality and I wanted to return them. Not in the mobile app, nor on webpage, there is no return/ask refund button or page, and when I contacted medimarkt's customer services, they told me to contact the seller directly. If you are not going to provide customer services in such matters and lead us directly to the seller and mandate us to deal with it on our own, why do you sell these products on your webpage!!! I bought them trusting your name, Medimarkt, but I guess I was wrong and you are never going to be an online market leader to compete with other online dealers. Never gonna buy anything online again from Mediamarkt. Shame.

I bought a fridge which arrived damaged. Instead of offering to exchange it, Mediamarkt wanted me to separately arrange a collection of the old fridge and place a new order for the new fridge. And then wait however long for the old fridge to be refunded. This was an expensive new fridge with a manufacturing defect. Not everyone has an extra 1k in their bank accounts to pay for a new fridge for two weeks or however long it would take. I have never done business with a company without an exchange program for new goods (the issue was reported within two days) and will never again. Customer service appeared not to understand the problem.

alle miterarbeiter is so friendlische und alles gut ,

Very good communication time to time from product order to delivery

Ordered a smartphone through the Mediamarkt Marketplace from a seller called "Tease Solutions". The seller never shipped the item, never responded to messages, and didn’t even send an invoice.

I contacted Mediamarkt support multiple times over the course of a week — no reply at all. Just silence. They advertise this as their marketplace, but the moment something goes wrong, they completely disappear and refuse all responsibility.

Now I have to go through the consumer protection office and possibly file a police report. I honestly didn’t expect this level of negligence from a big brand like Mediamarkt.

If you order through their marketplace, be prepared to be left alone when things go wrong.

I knew it wasn't great, but holy shit – this is next-level bad. From customer service to order management, everything is just a mess. Slow communication, vague or no responses at all, and if something goes wrong (which it likely will), get ready to waste your time and patience.

Avoid this place like the plague. There are far better and more professional stores out there that actually value their customers.

EDIT: You should try answer first on my 20 emails what I sent, fast like you answer here.. Ffs

Terrible experience. I have bought an Evapolar cooling box, and it doesn't work properly. I bought it via Mediamarkt MARKETPLACE, and now I cannot return the item as neither Evapolar (who is supposed to be the one responsible for accepting returns based on Marketplace rules) or Mediamarkt is accepting returns, as they have been ping ponging me saying the other is responsible for accepting returns. The customer service is not there, not helpful. AVOID at all costs.

I bought a refurbished laptop from MEDIAMARKT.DE. As soon as i receive, there is a problem with charging. Just because i have been travelling, i am going to send after 2 months from buying date. Today i noticed also additionaly, there is small break at the corner of the screen. I am more furious now! I could not use the laptop properly because of charging problem, that‘s why i could not notice the break! I am going to send after 2 months from buying date. They say me that they could charge for repair. Money goes to garbage!!!

The overall experience is great and the details explain by staff is helpful.

The staff is friendly and helpful. The person who assisted me had knowledge about the different products which helped me in choosing the best.

Beautiful customer service helped with doubled orders, delayed dispatch, cancellation, etc. Absolutely top.

Switch 2 mario Kart World bundle bestellt aber nur die normale Switch 2 bekommen