Media Markt Deutschland Reviews 

Pick-up service not very organized and convenient. Even employees were frustrated.

Very friendly and experienced staff

Please stay away from this Company,
I purchased Sony 1000xm5, after 5 months of usage, it got damaged.

Today, I tried to replace it (as they promised, it has tow years warranty, and if gets damaged, they will replace it), they refuse to do so, and simply the customer service told me that " he doesn't have time for me"

good service and good customer support

The worst and most rude service experience I have ever had.

We ordered a highly expensive washing machine online and paid for additional services, including installation and removal of the old device. First, although the delivery window was set between February 14 and 18, they delivered the product on the 20th, despite being informed of our urgency.

Secondly, and most importantly, two service persons came with the product. One of them continuously complained about everything, including having to bring the machine to the third floor—apparently, you can only order a machine if you live on the first floor to make them happy.

Then, they uninstalled the old machine but told us they could not install the new one because the connectors of the hose and the tap did not match, and it was not their problem. They didn’t specify what piece was needed. We later hired another person who discovered that the missing piece was actually in the machine they uninstalled. They removed the piece and did not bother to check that.

Finally, they also did not take the old machine downstairs, although we paid for this service because it had water in it. They claimed it was too heavy and they didn’t have time to drain it. We asked them to explain how to drain it so we could do it ourselves while they were there, but they did not even have time to explain this—which we later found out was a simple process. The handyman we hired later drained all the water in just 2-3 minutes. Now, the old machine waits in front of the house until they have time to come back and take it away.

I will never use Mediamarket for appliances that require installation again. This was the worst and most rude service I have ever received. They did not do what they were paid for and on top of that, they stormed into our house with an awful attitude.

Smart-Phones werde oft als Grauimport angeboten. Medimarkt hat ein für den deutschen Markt vorgesehens Gerät angeboten und geliefert

Media Market Dietzenbach, friendly staff with a nice personality.

Good performance

were not goodليس سيئا، كان علي جيدا ولكن العميل الآخر علوا

Best service

I love MediaMarkt because of unmatched discounts and quick delivery with precision

MediaMarkt Customer Service is the worst.

Bought a Samsung Galaxy A25 for 199 euros in November 2024. The first time I entered my bank details on their payment page it failed. I tried a second time and it went through.

When I checked my bank transactions I found I'd been charged twice for the item. All efforts to get them to refund my 199 euros failed. The customer service is non-responsive and took weeks to investigate the matter. They claim that there was no double booking of the item I bought. But my bank says it was double booked. In the end I was out of pocket for 199 euros.

Item arrived broken, took a month to repair and wasn't properly repaired.

300€ Monitor I ordered for work didn't turn on.
No return pickup available so I had to find a way to get it to the store (kilometers away, I have no car).
Frustrating, but forgivable so far.

But the "repair" took a month.
And when I am told to pick up the device (no shipping for the repaired device available at all) it had some issues:
- dead pixels
- no anti-glare screen layer
The dead are obvious and impossible to miss, so they definitely willingly shipped me a broken device *again*, calling it "repaired".
The anti-glare layer is important - most of us don't even realize our devices have it because it's everywhere. Without it, the screen becomes a serious strain to look at, eye-sight affecting if you use it for normal work-hours.

The initial shipping was fast and if the device was fine I would have been a happy customer, so I can't justify a 1-Star rating.
But the slow, incomplete repair is despicable.
If they can't repair a product adequately they should have to replace it with a new one.

Professional recommendations and friendly staff

I will never order by this company again, even if it is the last one available on the surface of the planet.The entire delivery process and customer service is a joke. I have made my first order around a month ago,and after the delivery promise term was not fullfilled,i decided to call. On the phone was a lady who kind of figured out that my order was overlooked, and in the next five minutes, i have already recived a delivery termin so i tought, oh well, it was an honest mistake. Fast forward 2 weeks, i decided to give the company another chance, so i ordered 2 large appliances i needed in my apartment plus a soundbar. All good, the soundbar came, so i was patiently waiting for the rest of the order. To this day, and 4 attempts of contacting customer service, my appliances are still not here. The only response i get is this seemingly auto generated "When we will send the item, you will get an email" kind of response. I will just refuse the items on arrival, and ask for a refund at this point.

tolle Preise, schnelle Lieferung. Stressfrei

This is to place on record.

I want to share my excellent experience with MediaMarkt, particularly with the Singen branch. Despite the challenges I faced with the SoFlow One Pro, the team at MediaMarkt went above and beyond to provide outstanding customer service.

I would like to give special recognition to Mr. Heinrich, the sales representative, whose dedication and professionalism truly stood out. He exceeded all expectations in assisting me, demonstrating a genuine commitment to customer satisfaction even though I had to visit the store a dozen times.

Although the SoFlow product itself has some internal issues, the exceptional service I received from MediaMarkt—especially Mr. Heinrich—made a significant difference. I highly recommend the Singen branch for their teamwork and unwavering support.

Everything was nice except the moment, that i couldn't cancel by myself other order from my profile on site. It would be nice if you can add this option in future

Ordering online is always better when it comes to mediamarket ..because in stores the customer service is always pathetic ...regardless of wherever store you go..