Media Markt Deutschland Reviews 

Excellent service, quick delivery with uber, very happy with this order

They don't hesitate to take your money for a pre-order, but then they are not able to fulfill what they promised. Every other store delivered the Nintendo switch 2. I made the huge mistake of preordering. Never again

Update: it is always funny when they ask me to write them, I came here BECAUSE I already wrote them and gave me no solution, just to wait, couldn't confirm a date or anything.

Absolute trash customer service and service overall.

I had a preorder for Switch 2, that I made 2 month ago. Let them just have my cash with no interest, because they promised premium delivery etc.

In fact what I get is rude, uneducated customer service workers, that don't tell me anything about my order 1! One! day before it's delivery. They don't even tell me if they have one and then close the chat before i could reply! Also refuse to even use a translation app, or speak English.

This is quite insane. What did I pay for here? Your service is literally worse than any other hole-in-the-wall shop. Not being able to tell your customer if you have an item you're supposed to deliver or not TOMORROW is criminal!

You absolutely owe me this information, especially if i paid you for priority delivery.

Update: So these scammers finally admitted that they are not delivering it today. But I have plenty of LEGALLY BINDING proof of them claiming that it has to happen today. They don't even offer you any compensation for doing this SCAM.

"Quick turnaround. It took around 1 minute to complete purchase and get the invoice including vat refund form."

Overpriced by far / Viel zu teuer
English: I wanted to buy a USB-C hub for my MacBook Pro because when I'm at home, I use it as a desktop with an external keyboard, mouse, and monitor. But the price was anything but normal—80 to 100€, while on eBay I found similar hardware for 20 to 30€. I understand that they can't be as cheap as their online competitors, but this is just overpriced.

EDIT: Media Markt Germany responded to my original 2 out of 5 Stars in a very nice and understanding way, they gave me an E-Mail address where i should communicate my problem further, nice. For this solution im upgrading to 3 out of 5 Stars

DE: Ich wollte einen USB-C-Hub für mein MacBook Pro kaufen, da ich es zu Hause als Desktop nutze – mit externer Tastatur, Maus und Monitor. Aber der Preis war alles andere als normal: 80 bis 100 €, während ich auf eBay ähnliche Hardware für 20 bis 30 € gefunden habe. Ich verstehe, dass sie nicht so günstig sein können wie ihre Online-Konkurrenten, aber das ist einfach überteuert.

EDIT: Media Markt hat auf meine alte 2/5 Sterne Bewertung reagiert und schlug vor, das ich eine direkte E-Mail senden soll, welche ich hier aus Respekt dem Support gegenüber nicht posten werde, aber deswegen gibt es eine 3/5 für den netten Support.

Marc&Ichika

Staff is very understanding and helpful

Uber delivery never received, twice. Still haven't gotten the full refund after 3 attempts

Serap Benzer Yildiz was so kind and helpful. We apreciated her efforts

Good atmosphere for shopping, really good electronics collection, very professional and efficient service staffs

Just becauss they work with DPD and the orders don't arrive. I hope they change delivery teams

They found my stuff really quickly. The staff was also friendly~~

I am sorry but I don’t recommend Media Market in Germany. They think their customers are stupid and they use deceptive pricing strategies by showing inflated 'before' prices to make their discounts seem bigger than they actually are. I will buy from a different place in the future. I made a small mistake when ordering. I typed the wrong ZIP code. My bad, right? But I realized it 40 minutes later and immediately called them to fix my address. The woman on the phone told me that she can correct the address. Then, I get an email saying, "Oh no, it's against the law to change an address"?! Then they tell me to contact DHL, but they didn’t even give me a tracking number because the order hadn’t even shipped yet! How the hell am I supposed to fix something with DHL if they don’t even have my package?! At this point, I told them to just cancel the damn order and guess what? They refuse. They tell me I need to receive it first and THEN return it. HOW?! How the hell am I supposed to receive the order if it’s going to the wrong address?! The person at the wrong address could simply take my order and keep it! Am I supposed to break into someone’s house and steal my own package back?! Then after all this nonsense and multiple emails, I get an email confirming that my order is finally cancelled. Great, right? Wrong. 30 minutes later, they send me ANOTHER email saying my order is on its way (to the wrong address). I spoke to like 8 different employees, and every single one of them gave me a different answer and some employees replied to me with the same automated email reply that I got from a different employee earlier!? Absolute circus. Finally, I managed to get the address corrected through DHL.
At least the delivery was fast. I got my order the next day. But it wasn’t worth the insane amount of frustration and headache. Never again.

TV ist nie angekommen. Keine Hilfe von mediamarkt. Betrug

I am absolutely appalled by the atrocious and deceptive customer service I have experienced with MediaMarkt/Saturn. After purchasing the SONY WH-1000XM4 headphones and facing an issue where they suddenly stopped charging, I submitted them for repair under warranty. However, after weeks of waiting, I was informed via email that the issue was not covered by warranty and that I would be required to pay an outrageous 110 Euros for a simple circuit repair. To add insult to injury, I am also being charged an additional 40 Euros just for "transportation and inspection costs" if I decide not to go through with the repair.

This is nothing short of a scam! These hidden charges should have been disclosed to me up front, not sprung on me after weeks of waiting. To withhold my property unless I pay these extortionate fees is unacceptable and highly unethical. The fact that you are now holding my headphones, which are worth 249.99 Euros, hostage unless I pay an inflated sum, speaks volumes about the predatory practices you are engaging in.

I strongly condemn the fraudulent and manipulative tactics you are using under the guise of "customer service." This is a blatant attempt to extract money from customers who trust your company. I expect an immediate resolution to this matter, or I will take further action to ensure my rights as a consumer are respected.

Totally disgusted with repairs service. My husbands phone was submitted for a simple basic charger port replacement on 20th Jan 2025. 8 weeks later today 21.march 2025 they finally contact us and sent repair report for totally un necessary repairs on batteries, screen, seals. I said no just port and nothing else. They said we only do full service repairs on everything we don't do just the required repairs. They want €151 for a €45 repair on a €130 phone. I said return the phone unrepaired. I will take to by train to next city and get it done in 48 hours for €45.have it back at the store on Monday. They said can't do that it will take weeks to return it is in Slovakia. Why is it in Slovakia for goodness sake. So now a 48hr basic repair is taking 8 weeks+ 2-4 weeks to return + 48hours.absolutely disgraceful service. Why was it not sent to a German repairer in Germany.

After a plesant shopping expierence at the Baden baden branch we ordered a Freezer. 0n 29-02-25 and paid extra an extravigant amount to have it delivered and installed quickly >€100.
To date we have not recieved the Freezer nor any information of when it will be delivered.
The after sales service is none existant no tel and the certral number could only give us an email adress.
This must be one of the worst services I have had whiuch is saying something in Germany !!.
There is no possible tel no for coplaints they probably have so many!!!
I would not buy anything from them in future
email sent to bewertung(at)media-saturn.co at their request including customer nr

Good price (compared to Belgium)!
Easy to order, easy delivery/access in Trier.

It’s the largest electronics chains, so understandably they have the best prices.