This time I decided to purchase the closed toe option of duomed compression knee high stockings, unsure whether there would be enough space around toes. Was very happy that these stockings fit so well... See more
Company replied
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Review summary
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Stockings were as described, arrived in a timely manner and the ordering process straightforward. The free gloves were a nice gesture but not well thought out - not everyone is a size M! I barely f... See more
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Reading and following the instructions on the website made everything an easy task. The quick delivery of the product was fantastic. The quality is great and definitely worth mentioning. Thank you... See more
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The staff member that I talked to over the phone when making a product inquiry was knowledgeable and polite. The aid that I purchased was shipped the very next day and arrived at my residence within t... See more
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Company details
Written by the company
At medi Australia, our purpose is simple yet powerful: Helping people feel better and assisting those who help others. This mission drives everything we do. As part of the global medi brand, we combine decades of German engineering excellence with clinical innovation to deliver world-leading medical and therapeutic solutions to Australians. Our comprehensive range includes medical-grade compression stockings, stylish travel socks, and advanced orthopaedic braces designed to support recovery, enhance circulation, and promote overall wellbeing. Whether you’re managing venous conditions, seeking preventive care, or looking for everyday comfort, medi products provide measurable and sustained compression benefits you can trust. Our team partners with healthcare professionals and individuals to offer education, resources, and exceptional customer support. By combining cutting-edge technology with compassionate care, we empower people to live healthier, more active lives. Driven by innovation, medi invests continuously in research and development to create new materials, patented technologies, and designs that deliver superior fit, durability, and comfort. With over 70 years of global expertise, we integrate digital tools for patient monitoring and education, ensuring our solutions remain at the forefront of medical technology. This commitment to progress and clinical excellence sets medi apart as a trusted leader in compression therapy and orthopaedic care. Trusted by thousands of Australians, medi is proud to deliver solutions that make a real difference to patient quality of life every day.
Business XCellence Awards (Health) 2024 Winner, Business Of The Year 2023
Written by the company
- Medical Compression Therapy, Stockings, Socks & Hoisery. Braces and Supports. Travel Socks, Shoe insoles, Activewear and more!
- medi compression celebrates over 70 years in medical compression therapy. Offering ready-to-wear and custom-made-to-measure garments and compression products for women and men, orthoses/braces, soft supports, activewear and more. We prride ourselves with the highest demands on quality, innovation and design. You can put your trust in first-class finishing, comfort in wear, and actively enhance your well-being! medi Australia is a registered NDIS provider.
- Deal direct with medi Australia
- We launched our direct-to-consumer store in 2023 and have seen amazing success and reviews to match. We love being able to serve you directly.
- Interested in custom made compression?
- Along with offering the widest ranges in ready-to-wear compression therapy products shipped from our Sydney warehouse, we offer our custom service for your needs too. If you prefer a custom fit or require special alterations get in touch. You can also order our garments in many colours and styles too. Just give us a call on 1300 04 6334 during business hours.
- A Trustpilot Special Offer is available when placing a made to measure custom garment or special colour order.
- Make sure you let our staff know that you've visited us through TrustPilot and we will give you a special discount.
Returns, Exchanges, and Refunds
We will exchange your item or provide a refund within 14 days of you receiving it to guarantee your customer experience and satisfaction.
To return your medi Australia Pty Ltd purchase for an exchange or refund:
Please email sales@medi.au within 7 days of receiving your order.
medi Australia Pty Ltd will respond within 48 business hours to approve the return.
Contact info
4/13-21 Hallmark Street, 2145, Pendle Hill, Australia
- 1300 04 6334
- sales@medi.au
- mediaustralia.au
4.6
Excellent
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had my stockings available and sent…
Had my stockings available and sent through efficiently.
23 October 2025
Reply from medi Australia
Hi Leanne,
Thank you for your review. We’re so pleased to hear everything went smoothly. Thank you for sharing your experience.
Great service
9 October 2025
Reply from medi Australia
Hi Sarah,
We’re so glad to hear you had a great experience, and we appreciate your support.
Got exactly what I wanted with super…
Got exactly what I wanted with super quick delivery.
16 October 2025
Reply from medi Australia
Hi Warren,
Thank you for your review. We work hard to make sure every order is accurate and delivered fast, so it’s wonderful to know we delivered on both and we appreciate your support.
Reply from medi Australia
Hi Gerhard,
Thanks so much for your feedback! Quick delivery and quality products are what we aim for, so it’s fantastic to know we delivered on both. We appreciate your support!
Easy to order.
22 September 2025
Reply from medi Australia
Hi Kate,
Thanks so much for your review! We're glad to hear you found the ordering process easy, we aim to make every step as smooth as possible, and we appreciate your support!
Be careful and choose wisely
Be careful and choose wisely. You can't exchange for size if you've tried a compression garment or socks on. How would you know without trying it on? I shouldn't have presumed. This is stated on their website, so the $274 joke is on me. :(
I bought the mediven Plus Compression Pantyhose CCC2 and followed sizing guides to the letter, but they're too tight behind my knees, wickedly hard to get on and feel unbreathable.
I will state that customer service was responsive, and I do really like other items I have bought, with lighter (CCC1) compression - Rejuva tights and socks. But these aren't strong enough as recommended for POTS, hence as an educated person following guidelines, thought I would try stronger and would have a good result. I am disappointed and not sure I'd take the gamble again with this brand.
3 November 2025
Unprompted review
Reply from medi Australia
Hi Kate,
Thank you for taking the time to share your experience. We're genuinely sorry to hear that the mediven Plus pantyhose didn’t meet your expectations.
As you mentioned, our returns policy does not allow exchanges for garments that have been tried on, due to strict hygiene standards. We understand this can be disappointing, but we make this clear on our returns policy page (https://mediaustralia.au/pages/return-policy).
If you're considering reordering, our team has reached out with a 25% discount. Should you wish to take up that offer, we strongly recommend a professional fitting with one of our clinicians to make sure you get the correct size and the best possible outcome (https://mediaustralia.setmore.com/)
Quick delivery time 👍
26 September 2025
Reply from medi Australia
Hi Brendan,
Thanks for the review! We're so glad your order arrived quickly and that you were happy with the service. We appreciate your support!
Compression stockings
Purchased item (compression stockings) was delivered within days. The stockings fit well and are comfortable.
29 September 2025
Reply from medi Australia
Hi Elizabeth,
We’re so glad to hear your compression stockings arrived quickly and are working well for you! Comfort and fit are important to us, so it’s great to know we hit the mark.
Excellent service!
Contacted support first to ask for shipping details and after sales support. The responses were very quick and provides exactly what I needed.
5 September 2025
Reply from medi Australia
Hi Karen,
Thank you for your kind words! We're so glad our support team could assist quickly and provide exactly what you needed. We take pride in being responsive and helpful, and it’s wonderful to know that came through in your experience.
No thanks
No thanks
No thanks
No thanks
No thanks
No thanks
No thanks
No thanks
No thanks
13 September 2025
Reply from medi Australia
Thanks for the review - please reach out to us is there is something we can help with.
Reply from medi Australia
Hi Rhys,
Thanks for your review! We're so glad you're happy with your stockings, and we appreciate your support!
Purchase on line was easy
Purchase on line was easy
Home delivery efficient and rapid
Product has proven helpful
9 September 2025
Reply from medi Australia
Hi John,
Thanks so much for your review! We're glad to hear the online purchase was easy, delivery was quick, and most importantly, that the product has been helpful. We really appreciate your feedback and support.
Correct and prompt
9 September 2025
Reply from medi Australia
Hi Kris,
Thank you for your review. Great to hear everything went smoothly. If there's anything we can do to make your next experience even better, we’re here to help.
Customer service team a really great…
Customer service team a really great and always happy to help.
The sleeves fit perfectly and are long lasting even when you wear it every day. Easy to buy
7 September 2025
Reply from medi Australia
Hi Alison, thank you for your review.
We're thrilled to hear the sleeves fit perfectly and that our customer service team made your experience a great one. It's wonderful to know they’re lasting well with daily wear.
I was extremely happy with the purchase…
I was extremely happy with the purchase of my 6 elastic medi stockings.(have been for decades). However the the medi butler purchased for $ 264.00 (less discount), along with my 6 pr. of elastic stockings was totally inappropriate for my compression stockings sz.6, it was far to big. Prior to the purchase of my stockings I emailed for information about the difference in the two medi butlers as the price difference was so huge. $93.50 & $264.00. The measurements given in the reply email didn't really help, so I went for the more expensive one. I should have been told that my ordered compression stockings sz6 are impossible to fit over the larger medi butler. However after having said all that I will continue to purchase medi compression stockings as they are the best on the market. I really mean that, been wearing them now for over 50 years and have tried others. Just not happy with the butler, totally unusable with my stockings . This time most expensive was not the best.
2 September 2025
Reply from medi Australia
Hi Peter,
We're sorry to hear the medi butler didn’t suit your compression stockings.
We understand how frustrating it is to invest in a product that doesn’t meet expectations. Our customer service team has reached out to offer a return, and we hope to resolve this for you promptly.
Your continued support of medi compression stockings is sincerely appreciated, and we’re grateful for your honest feedback.
The O/T sourced your product measured…
The O/T sourced your product measured me then sent me the link with ordering details
27 August 2025
Reply from medi Australia
Hi Phillippa,
Thank you for your review! We're glad to hear your O/T was able to guide you through the process and that the ordering experience was smooth. If there's anything we can do to improve your experience further, feel free to reach out.
Reading and following the instructions…
Reading and following the instructions on the website made everything an easy task.
The quick delivery of the product was fantastic. The quality is great and definitely worth mentioning.
Thank you for delivering on what is stated on your site.
16 August 2025
Reply from medi Australia
Hi Belinda,
Thanks so much for your review! We're really happy to hear everything went smoothly, from ordering to delivery. We put a lot of care into making our website instructions clear and easy to follow, so we greatly appreciate your feedback.
Reply from medi Australia
Thank you for your review! We’re glad to hear you found the sizing a good fit and that your order arrived quickly. We appreciate you taking the time to share your experience!
Reply from medi Australia
Thank you for your feedback. We're pleased to hear you're satisfied with the quality and your support is greatly appreciated.
Medi for me are the best compression…
Medi for me are the best compression stockings available. The fit is great, I like the silk fitting sock. Durability is also very good
29 July 2025
Reply from medi Australia
Thanks for your feedback! We're glad our support helped you find the perfect Medi fit.
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