MedicAnimal.nl Reviews 4,622

I signed up to 6 month subscription for cat food in January. Six months later, I received an email saying they were about to charge my card. The price had increased almost 25% and 2 minutes after the first email, they took the payment. Obviously this was before I could do anything to cancel the payment or subscription. I emailed customer services to complain, who stalled and asked for more details, (my account number) even though they had my subscription account number in the email. In the meantime, they dispatched the cat food. They then said they could send me return instructions but seriously, who wants to cart 30Kgs of cat food anywhere to return it? I did manage to cancel my subscription online, but was told by customer services that normally you have to go through 2 subscription cycles before cancelling, even though it says you can cancel at anytime on their website. Beware.

I placed an order and when it arrived the picker had only sent 1 tray of an eight tray order. The customer service person just decided to refund me the 7 items, but I have to wait up to 5 days for my money to purchase from another company. As a pensioner I cannot afford to wrap my money up in failed ordered items. Shame on you Medicanimal. Your service is non existant, poor, no compassion and not customer focussed. Your paying someone a lot of money just to refund me- think you have been robbed in this area. The correct duty of care would be to post out my items to complete the order in a super efficient manner to meet the customers needs. But that would require a little effort on your part. Think its time to shop elsewhere!

reading these reviews, i am concerned - will i even get my order. placed 2 days ago still waiting confirmation of delivery?? cannot get through to anyone on the phone?? i need to go and buy more food now locally so was pointless buying on line! can someone get back to me reference delivery urgently!!!!

This company is completely insane, within 2 days they increased all prices 500%, I used to buy from there every week, without any notice or emailing to the buyer, increased prices. I emailed them since I didn’t hear anything back from them.

What a strange company. My vet recommended a food product they provide. I tried to research the ingredients in the food, but it was impossible without first registering and giving them my personal information. Shouldn't it be the other way around, where I have enough information to evaluate the company and its products before deciding to make a purchase?

SPAM!!! Extremely suspicious!!!

I cannot get rid of the almost daily spam adverts

I have been receiving unsolicited emails from medic animal for the past 10 days. I have never signed up with them or bought anything from them so don’t know how they have my email. I have not clicked the unsubscribe link because I don’t trust them.

Received an unsolicited email from these spammers today :( Very poor. Would never use.

I was very happy always with the service but the last orders have been a complete chaos: I was notified the day I was supposed to receive my order, that this was not going to be delivered.
It is very inconvenient specially being such a specific product.
I had to find for an alternative in a very short time in order to feed my dog who has an allergy and so this is why this product is very needed for us. Very disappointed that this already happened more than one time.

There is a good relation quality/price and when they deliver it is usually on time.

The reason for only giving 1 start it is because of the lack of reliability, in the last 3 out of 4 orders there has been an issue and there is not a good response. Causing problems specially when we it is such a specific/medical product involved.

Great customer service. I recommend to everyone

All good... Great service...

I’ve been using MedicAnimal for years now. I’ve always been happy with how easy the site is to use, the delivery time and the expectations they set, and the quality of the packaging. No problems to report after 5 years of regularly ordering from them.

Fast, reliable and affordable.

I am really please with your service, delivery is quick, deliverers [whoever they are] are quick and efficient. However I feel that you could improve your web-shop, enhance the user experience, by having a UX/UI designer look at it.

Great price, fast delivery. Definitely a repeat.

Product arrived in less than a week and everything as expected. I'm very satisfied with their service.

I was waiting for my order for 2 weeks. This is too long and they were not able to say, when will it be delivered. So I had to shop in a different place and cancel it here.