Medik8 Reviews 2,864

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,282 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting visible improvements in skin texture, brightness, and overall appearance. Many people appreciate the professional-grade nature of the skincare, which delivers science-backed results and addresses concerns like sensitive aging skin without irritation. The customer service is frequently highlighted as exceptional, with reviewers commending the helpful, professional, and caring support received, even for complex issues. Delivery is often described as quick and well-packaged, contributing to a smooth overall experience. However, some people were dissatisfied with product packaging, mentioning concerns about underfilled tubes or malfunctioning dispensers, which impacted their initial impression and value perception. A few other people also felt that some products had an unpleasant, clinical smell, and a small number of users experienced adverse skin reactions, such as burning or rashes.

What people talk about most

Product

People report positive experiences with product, with many reviewers praising the effectiveness and quality... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products for delivering real,... See more

Customer service

Consumers find customer service to be positive, with many describing it as amazing, excellent, and even the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

Reviewers highlight positive aspects of service, with many praising the fantastic, quick, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a lot of product from Medik8, via a mixture of their website and also their Amazon store. The cleansing products are great, can’t speak highly enough of the oil & the chlorophyll one.... See more

Company replied

Rated 5 out of 5 stars

I have been using Medik8 products for a couple of years now, the products are medical grade and give science backed results. I was using the C Tetra Advanced & the C Tetra day cream in the AM the... See more

Rated 5 out of 5 stars

What a difference my skin looks , I have day and night routine and my skin looks more refined and less blemished . I am 68 and all my Medik8 products suit my sensitive aging skin , making it feel fres... See more

Rated 5 out of 5 stars

I’ve been using medik8 for a while now and have had nothing but the best service from them. Their products actually make a difference. On the rare occasion where my order hasn’t been perfect and I’ve... See more

Company replied


Company details

  1. #24 of 71 best companies in Cosmetics Industry
  2. #70 of 220 best companies in Beauty product supplier
  3. #28 of 87 best companies in Beauty supply store
  4. #72 of 256 best companies in Health and beauty shop
  5. #30 of 60 best companies in Skin care clinic

About Medik8

Written by the company

Medik8 brand images

We are Medik8, The B Corp certified, British dermatological skincare brand globally renowned for age-defying results without compromise.

Our clinically proven CSA Philosophy addresses 90% of skin ageing concerns* in just 3 easy steps: vitamin C plus sunscreen by day, vitamin A by night. We pioneer cutting-edge, patented skincare technologies led by science, not by trends.

*Based on average change in key indicators of skin ageing, tested on 50 participants using a CSA skincare regime for 6 months


SHOP BESTSELLERS
CSA PHILOSOPHY
BUILD YOUR REGIME
CUSTOMER SERVICE

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Rated 5 out of 5 stars

5 stars for kindness and effciency! 😊

I contacted the customer care for help as I thought I had lost some of my reward points and I was explained exactly what to do and how long my points would have been available as a voucher and how I could just use it as a coupon code - which I successfully did today 🌞- Very kind and effcient customer service - 5 stars!

1 May 2026
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Reply from Medik8

Thank you for your very kind review. We're delighted to hear that our team were able to assist you with your Me&Medik8 points and that you had such a positive experience.

Rated 5 out of 5 stars

Confident to buy more

Quick delivery plus I was kept uptodate about my delivery. Most important I have confidence to try more Medik8 products.

28 April 2026
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Reply from Medik8

Thank you for your review, Anne. It's great to hear that your order arrived so quickly and that you are enjoying your new products.

Rated 5 out of 5 stars

Great products

Great products, fast delivery and I love the rewards programme! Have already recommended Medik8!

5 May 2026
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Reply from Medik8

Thank you for your review, Anna. We're very happy to hear that you are enjoying your products and that they arrived with you so quickly. It's also great to know that you are able to take advantage of our Me&Medik8 rewards.

Rated 5 out of 5 stars

Very happy with this product which I…

Very happy with this product which I use morning and night. It’s different from other serums I’ve used in the way it dries very quickly- have I seen a difference ? Too early to tell…

27 April 2026
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Reply from Medik8

Thank you for your review, Sam. We're delighted that you are happy with your product and that you note its differences to products you have used previously. We hope you enjoy your results.

Rated 5 out of 5 stars

Absolutely love Medik8 products

Absolutely love Medik8 products - perfect for my skin and the results are amazing.

7 May 2026
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Reply from Medik8

Thank you for your review, Jax. We really appreciate your kind words about our products and we're thrilled that you are enjoying your results.

Rated 2 out of 5 stars

Production of Medik8 is perfect,but…

Production of Medik8 is perfect,but delivery company is the worst in UK

7 May 2026
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Reply from Medik8

Thank you for your review, Iryna. We appreciate your kind words about us. We're sorry to hear that Royal Mail were unable to deliver your parcel. Unfortunately, it does appear that your order was returned to us due to an incomplete address.

Rated 5 out of 5 stars

Quick and helpful response

Quick and helpful response. Very knowledgable customer service.

18 May 2026
Unprompted review
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Reply from Medik8

Thank you for your review, Petra. We're so happy to hear that our team were able to provide you with all of the information that you need.

Rated 5 out of 5 stars

Love their products

Love their products, definitely feel they’ve helped my mid fifties skin. Delivery is fast and well packaged and the best bit is I got a lovely full sized cream for my birthday! Not that’s a good company

21 November 2025
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Reply from Medik8

Thank you for your review, Paula. We're really happy to hear that you are seeing results and that you were able to take advantage of our birthday gift offer - we hope you had a lovely celebration.

Rated 5 out of 5 stars

TOP?

I’ve been using Medik8 creams for a while now and I’m genuinely impressed with the results. The products feel luxurious, absorb beautifully into the skin, and leave my face feeling deeply hydrated without any heaviness. I’ve noticed a visible improvement in my skin texture and glow, and the quality of the ingredients really stands out. The website is also easy to navigate, with clear product information and a smooth shopping experience. Highly recommended for anyone looking for effective, professional quality skincare.

19 May 2026
Unprompted review
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Reply from Medik8

Thank you for your review, Theoni. We really appreciate your kind words about not only our products, but our website too. We're delighted that you have already seen visible results in your skin. Please let us know if you would like any other guidance with your regime.

Rated 5 out of 5 stars

Great all round!

Fast shipping, awesome products! Thoroughly recommend!

6 May 2026
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Reply from Medik8

Thanks for your review, Camilla. We really appreciate your kind feedback. We are thrilled to hear that your delivery arrived quickly and that you are enjoying your products.

Rated 5 out of 5 stars

First try of medik8

I purchased travel sized to try out the products. The facial wash is very effective and a small amount goes a long way. The moisturizer is lovely and again only a tiny amount needed. Nice feel and smell on skin

6 May 2026
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Reply from Medik8

Thank you for your review. We're so happy to hear that you enjoyed the travel-sized products you purchased from us and in particular, the cleanser and moisturiser.

Rated 5 out of 5 stars

This company is about the best.I've…

This company is about the best.I've found it actually works.Does the job that it's supposed to do And you definitely see a difference. And feel a difference with their products.
Yes, well, please.And the scientific evidence behind it stands up well

16 March 2026
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Reply from Medik8

Thank you for your review, Revlynne. We are so grateful for your kind words about our science-led products. We are delighted that you have found products in our range that are working for you.

Rated 5 out of 5 stars

Products are the best

Products are the best. Customer Service is top notch.

17 May 2026
Unprompted review
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Reply from Medik8

Thank you for your review, Yvette. We're thrilled to hear that you love our products and our team were able to exceed your expectations with the service provided.

Rated 2 out of 5 stars

really poor customer service

if this review was just for their products i would give it 4 stars. but the customer service for after sales, is extremely poor. I had an adverse reaction to a product, have done all the required steps and yet, almost 3 weeks later, i've had one email response and nothing since.

Update - thankyou for responding, I provided the information on Monday, however nothing further since. Although i love the products, i don't love the service and will look for another brand.

18 May 2026
Unprompted review
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Reply from Medik8

Thank you for your review, Kat. We are sorry to hear that you have not had a positive experience. We have requested further details from you so that we can look into this further and contact you directly.

Rated 5 out of 5 stars

Medik8 is a company that makes quality…

Medik8 is a company that makes quality skincare products. They actually make a difference in your skin and I couldn't be more happier.

7 May 2026
Unprompted review
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Reply from Medik8

Thank you for your review, Kristal. We are thrilled to hear our products make such a difference for your skin and that you are seeing results.

Rated 5 out of 5 stars

Love Medik8 products …

I have been using the Medik8 products for about a month and have noticed a difference in my skin already. I do suffer with my skin and it’s very sensitive. I feel like my skin has a glow already and it feels so much nicer. Even though my skin is very sensitive all the products used have been fantastic and I’ve had no problems at all with any sort of irritation. Would highly recommend.

5 May 2026
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Reply from Medik8

Thank you for your review, Rachel. How amazing to hear that you have seen changes in your skin already. We're very happy to hear that our products are suitable for your sensitive skin.

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