Medik8 Reviews 2,864

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,282 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting visible improvements in skin texture, brightness, and overall appearance. Many people appreciate the professional-grade nature of the skincare, which delivers science-backed results and addresses concerns like sensitive aging skin without irritation. The customer service is frequently highlighted as exceptional, with reviewers commending the helpful, professional, and caring support received, even for complex issues. Delivery is often described as quick and well-packaged, contributing to a smooth overall experience. However, some people were dissatisfied with product packaging, mentioning concerns about underfilled tubes or malfunctioning dispensers, which impacted their initial impression and value perception. A few other people also felt that some products had an unpleasant, clinical smell, and a small number of users experienced adverse skin reactions, such as burning or rashes.

What people talk about most

Product

People report positive experiences with product, with many reviewers praising the effectiveness and quality... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products for delivering real,... See more

Customer service

Consumers find customer service to be positive, with many describing it as amazing, excellent, and even the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

Reviewers highlight positive aspects of service, with many praising the fantastic, quick, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a lot of product from Medik8, via a mixture of their website and also their Amazon store. The cleansing products are great, can’t speak highly enough of the oil & the chlorophyll one.... See more

Company replied

Rated 5 out of 5 stars

I have been using Medik8 products for a couple of years now, the products are medical grade and give science backed results. I was using the C Tetra Advanced & the C Tetra day cream in the AM the... See more

Rated 5 out of 5 stars

What a difference my skin looks , I have day and night routine and my skin looks more refined and less blemished . I am 68 and all my Medik8 products suit my sensitive aging skin , making it feel fres... See more

Rated 5 out of 5 stars

I’ve been using medik8 for a while now and have had nothing but the best service from them. Their products actually make a difference. On the rare occasion where my order hasn’t been perfect and I’ve... See more

Company replied


Company details

  1. #24 of 71 best companies in Cosmetics Industry
  2. #70 of 220 best companies in Beauty product supplier
  3. #28 of 87 best companies in Beauty supply store
  4. #72 of 256 best companies in Health and beauty shop
  5. #30 of 60 best companies in Skin care clinic

About Medik8

Written by the company

Medik8 brand images

We are Medik8, The B Corp certified, British dermatological skincare brand globally renowned for age-defying results without compromise.

Our clinically proven CSA Philosophy addresses 90% of skin ageing concerns* in just 3 easy steps: vitamin C plus sunscreen by day, vitamin A by night. We pioneer cutting-edge, patented skincare technologies led by science, not by trends.

*Based on average change in key indicators of skin ageing, tested on 50 participants using a CSA skincare regime for 6 months


SHOP BESTSELLERS
CSA PHILOSOPHY
BUILD YOUR REGIME
CUSTOMER SERVICE

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Rated 5 out of 5 stars

Outstanding customer service

Amazing service as always nothing is to much for this company speedy and efficient

13 May 2026
Unprompted review
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Reply from Medik8

Thank you for your review, Deborah. We really appreciate your kind words, and are delighted that you have had such a positive experience with our service.

Rated 4 out of 5 stars

I like Medic 8

I like Medic 8 , their products are good for sensitive skin and they he skin is smooth after using its products.

1 May 2026
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Reply from Medik8

Thank you for your review, Iryna. We're delighted to hear that our products are well suited to your sensitive skin type.

Rated 5 out of 5 stars

Service is great and received my items…

Service is great and received my items really fast. Medik8 was recommended by a local clinic. Love the foam cleanser but undecided on the hydro b5 serum. Expected more moisturised feel on my skin. Still testing some other products.

1 May 2026
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Reply from Medik8

Thank you for your review, Naomi. We're so glad you had a great experience with our service and fast delivery! We appreciate your feedback on the Hydr8 B5 - if you would like feedback on other products in your regime, please let us know.

Rated 5 out of 5 stars

Great communication fast delivery…

Great communication fast delivery superb customer service 5*

1 May 2026
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Reply from Medik8

Thank you for your review, Mark. We're so glad you had a great experience with our team and we really appreciate your kind words.

Rated 5 out of 5 stars

Medik8-Quality Products

This is not my first review for Medik8. I absolutely love the products & see visible results. I will rate 3 products today, in particular Vitamin C Ferulic, Advanced Day Ultimate Protect SPF 50 & Total Moisture Daily Cream. All 3 products are amazing. I am a big fan of Vitamin C Ferulic that contains 30% of Vitamin C ( if you have a sensitive skin choose the milder Vitamin C products that Medik8 provides). It’s a strong antioxidant & gives you an instant glow. The bottle lasts for a long time since you only need few drops. I follow CSA philosophy ( Vitamin C, Sunscreen & Vitamin A also known as Retinal).
Using sunscreen is very necessary after using Vitamin C so I use Advanced Day Ultimate Protect SPF 50. It’s a very rich formula & also acts like a moisturizer, you don’t need a lot & it also adds a beautiful glow to your skin.
Total Moisture Daily Cream is perfect for my dry skin. It’s fragrance free. Medik8 website provides refills that cost less than the actual jar so if you care about your budget & environment you may purchase refills.
Overall the rule is once you are happy with the products try to stay consistent in order to see the visible results. I love Medik8 packaging too. It’s simple & gives you a clean feeling.
Also would love to mention the customer service. Either you speak with the representative or AI both are great.
Recommend it 100%

29 April 2026
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Reply from Medik8

Thank you for your review, Vicky. We are delighted to hear that you are a fan of so many of our products and that they are a part of your daily routine. We appreciate your kind words about our team also.

Rated 5 out of 5 stars

I’ve been using Medik 8 products for…

I’ve been using Medik 8 products for almost a year now, and I’m very happy with the condition of my skin. I really like this product, and I highly recommend it as a professional-grade product that really works.

30 April 2026
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Reply from Medik8

Thank you for your review, Liudmyla. We're so happy to hear that you have seen such wonderful results and are still enjoying your products after so long.

Rated 5 out of 5 stars

Enjoying the serum

Enjoying the serum, it’s lightweight and feels good on the skin, too early to notice difference yet.

30 April 2026
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Reply from Medik8

Thank you for your review, Melissa. We're delighted to hear that you are enjoying your Liquid Peptides Advanced MP - we can't wait to hear your updated review with your results.

Rated 4 out of 5 stars

Quick delivery

Quick delivery - no complaints!

25 April 2026
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Reply from Medik8

Thank you for your review, Charlotte. We're thrilled that your order arrived with you so quickly.

Rated 5 out of 5 stars

Absolutely love this moisturiser

Absolutely love this moisturiser, feels lovely on the skin, really rich and smells lovely. Great sun protection and really makes my skin feel softer. Would 100% recommend.

30 April 2026
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Reply from Medik8

Thank you for your review, Angela. We're so happy that Advanced Day Ultimate Protect SPF50 ticks all the right boxes for your skins needs - it's definitely a favourite for us too!

Rated 5 out of 5 stars

Love the products and customer service…

Love the products and customer service is great too. Just had an issue with placing my order and was looked after by Victoria. The issue resolved itself but I appreciate the swift response. I’ve changed my whole skincare routine to follow the recommended regime and I feel good knowing I’m genuinely taking care of my skin and don’t have to constantly look elsewhere or doubt whether a product is good or right for me. Very happy overall and recommend it to anyone asking me what I do to have such amazing skin. Thank you Medik8 🙏

12 May 2026
Unprompted review
Medik8 logo

Reply from Medik8

Thank you for your review, Jeannine. We're sorry to hear that you experienced an issue with placing your order but delighted that Victoria was able to assist you. We're also very happy to hear that you are enjoying your products and seeing results.

Rated 5 out of 5 stars

Fabulous products

Fabulous products, easy online ordering and speedy delivery

30 April 2026
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Reply from Medik8

Thank you for your review. We appreciate your positive feedback regarding our easy online ordering, speedy delivery, and the quality of our products.

Rated 5 out of 5 stars

SPF face cream

Great product

30 April 2026
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Reply from Medik8

Thank you for your review, Christina. We're thrilled to hear that our sunscreen has a place in your daily routine.

Rated 5 out of 5 stars

Great customer service is…

My interaction with customer service is top tier, they truly value their customers

29 April 2026
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Reply from Medik8

Thank you for your review, Rima. We really appreciate your kind feedback. We are delighted that our customer service team exceeded your expectations.

Rated 5 out of 5 stars

Super speedy delivery

Super speedy delivery. Thank you

29 April 2026
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Reply from Medik8

Thank you for your review, Magda. We are thrilled that your delivery was so speedy, and very much hope that you enjoy your products.

Rated 5 out of 5 stars

Arrived quickly and looks good

Arrived quickly and looks good. I can’t comment on its effectiveness yet, as I’m still only in the second week of using it.

29 April 2026
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Reply from Medik8

Thank you for your review, Raheleh. We're very happy that your order arrived quickly and we hope that you are enjoying it as part of your daily routine.

Rated 5 out of 5 stars

I love medik8 products

I love medik8 products, at nearly 50 I have tried so many products and medik8 is one I now just want to go back to and use solely to improve my skin, I will keep the process and results updated later! Fabulous reward system also! Can’t fault it!

29 April 2026
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Reply from Medik8

Thank you for your review, Melanie. We are so happy to hear that our products have had such a positive impact on your skin. We can't wait to hear more about your results and are delighted that you have been able to take advantage of Me&Medik8 rewards.

Rated 5 out of 5 stars

Great products

Great products, have been using the day and night creams for a couple of years now and although on the pricey side they are worth it! Delivery is always quick and easy. Will keep using Medik8 products and would recommend.

29 April 2026
Medik8 logo

Reply from Medik8

Thank you for your review, Julia. It's great to hear that you have been using our products for so long, we really appreciate your loyalty and are delighted that you are enjoying the results.

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