medimops Reviews 

I ordered twice for the same item. First one I received a damaged one, I sent it back and after a month or so they sent a refund. Second one, item never arrived and I didn't get my money back after a couple of months later. Lot of time invested for nothing. Not thinking in ordering anything else from them, they've become highly unreliable.

After a lot of back and forth conversations and repeating my case to different customer service agents, I asked for a refund and a timeline for when I should expect my refund and did unfortunately not receive my refund back yet.

MediMops is a scam seller. They sell fake goods and illegal goods. I received a used DVD, broken box and unplayable DVD. I paid more than €42 for a used DVD and then paid a further €10.35 to ship in back for a refund. Since then MediMops just claim they don’t understand. Customer Service telephone put you on hold. BE WARNED. Do NOT Buy from MediMops.

Website says shipping to netherlands 7,99 but when i want to put a order for 4 small books it cost almost 20 euro

I returned the book because it was the wrong description. They assured me that I would get the money back as well as the return postage. That was around 07/01/2026. I sent the book back to the designated UK return depot and provided them with a proof of post as well as the tracking number. The book was received at the depot and the Royal Mail provided me with a proof of delivery.

As I didn’t hear from them for a couple of weeks, I emailed Medimops again as well as initiating a return process at ZVAB. It’s already 09/02/2026 and they are ignoring my emails. They are supposed to respond to you in 48 hours.

I’m going to initiate a chargeback with my bank, but that means I don’t get the return postage of £5 I paid back because that was paid to the Royal Mail.

What a fraudster they are.

The quality of their service has dropped significantly. After spending hundreds of euros in the past, my last order was returned undelivered (not my problem, problem of their carrier as the parcel never reached my address) and they refuse reimbursing me with the shipping costs. Not only that but they also ignore all my messages. The latter shippings were done through Amazon, not the postal office, I don't know whether the problem lies there (I never received any message from Amazon either and they normally tell you the parcel is on its way). I will never buy from medimops.de or momox-shop.fr again, a pity but they have destroyed their own company.

Update: Following their reply, I sent an email to the address provided but to no avail, and after another reminder, still no news. Shame. I know the shipping costs were only 8 Euro but still, not being my mistake, I don't think I should be penalised

I´m waiting for 13 days now for my book delivery within germany - no tracking available other than that is has been send.

Good Service. Preowned but in excellent condition.

What a shitty company! I have ordered many cd's with this German based webshop. In the beginning it was no problem getting refunded when an item arrived broken (jewel case and/or cd disc). But lately there have been many difficulties with Medimops/Momox getting a (partial) refund for broken items. If you order 4 or 6 cd's at once they come in a very thin wrapping, causing a lot of broken items. Last week 3 of the 5 cd's arrived broken again, so I asked for a partial refund. Instead, I was told to send the broken cd's to the main office in Berlin, Germany whereas the purchase was made on their French webshop platform! I was utterly surprised over this because I had sent pictures of all broken items for proof. So I called the main office in Berlin this morning only to hear the same story; send them back, pay for the costs of sending forward and when everything is received 'in good order' we will refund you. This is clearly a wicked strategy of discouragement - who will go to all this trouble and costs to get 10 EUR black! Shame on you Medimops.de. I will never buy with you again and this coming from a customer who bought hundreds of cd's with you!

update 20.01.26 I've been blocked from their website. I guess my review raised some commotion. Good! Be warned...

update 22.01.26 Yesterday I was notified that I could send the broken items back to their office in France but still needed to pay for the costs in advance. Second option was to accept a 4,50 EUR refund. I accepted the latter so at least my telephone costs with the German office are covered. I remain discontent about the whole matter though!

I ordered on medimops via Amazon Germany.Medimops have send me an jewelcase/compact disc case without the cd/compact disc in it! The cd is missing!I have contact medimops via amazon.de and i received as respond: we are sorry that you still not have received your order yet your order will arrive soon,It can take 20 working days for delivery. Unbelievable how poor this custumer service is. I respond back: i have received the order incomplete i have explained you everything. Medimops respond: we never send an item if anything is obviously wrong,we have a very strickt controle system, ofcourse we will refund your item including the shipping costs.Medimops so you think that i am dislusional? You have send the item with something obviously wrong! I only have received the jewelcase with the booklet and back insert but no disc in it! Amazon have refund the order. I still want an compensation for the fact that i now not have my christmas gift! This cd/record is out of print! This order was supposed to be an christmas gift! Its getting downhill with medimops!. I believe medimops work together with peapole that suffer from mental health issues that is the reason for all the problems that are going on with medimops. The booklet is damaged. The disc tray plate is permanently filthy/decollored from nicotine while the disc tray plate should be fully white.Ovely scrached jewelcase outside/inside. This order was supposed to be very good condition. The post package envelope is used before its to thin and to folded/creased to be brand new. No protection material around the jewelcase! I paid for shipping so a brand new post package envelope is included in the shipping price! Medimops your an millionaire so dont be a cheap skate! The order was to late delivered also. If an custumer returns an incomplete item than its emediatly return fraud! and the customer will gets punished by amazon and by the seller,the exact same should count for scaming sellers! Medimops never ever again send me incomplete items like the compact disc missing! Its like buying a car without the wheels on it! Also the 20 working days for delivery goes fully against the rules/guidelines of amazon Germany! Medimops have on amazon also always the same condition guideline description for very good condition wich says:if included. An seller have to explain on amazon what specificly is missing its an very strickt amazon guideline/rule,an missing disc goes way to far! Medimops thinks to be entitled to make own rules/to brake amazon marketplace rules. I have proof of the amazon Germany item discription guidlines from all conditions for used media. I will make on trustpilot also the exactly same review about amazon germany with medimops mentioned in it,ofcourse it will also be an 1 star review. Medimops even not have offered an compensation! The full refund is not an COMPENSATION its my custumer rights to receive an full refund for an incomplete item. My missing christmas gift have to be compensated! Medimops is given amazon germany and very bad name/reputation! Online shopping have to fully safe! With online shopping the customer must can fully depend on the seller! Medimops have an very poor control system while medimops claims that each item will be several times manually and visually inspected to make shure that nothing is obviously wrong with the item!
028-0330878-3877943

When I buy something, I am always satisfied!

It’s a complete disaster. I bought a book from them that i already returned 5 weeks ago and i still have an open invoice from them. The are giving me a standard e-mail every time and the next step is from a debt collection agency. It’s complete ridiculous

This company should be shut down.Tens of thousands of negative reviews over many different platforms.AI non-friendly customer service that never solves the problem (a never ending loop of asking the same questions without ever solving the problem---- AI BUREAUCRACY HELL.I often receive dirty books (even though they claim each item is inspected beforehand).Ebay and Amazon need to force this seller to provide pre paid return labels.Also they need to ban AI Insane Bureaucracy---- talking to AI is like banging your head against a wall.This company is too big and greedy (they should be broken up or shut down)

Book condition was said to be good but had big black marker line on the side.
The customer service was pretty poor. Only an AI bot that asked me if I wanted to change my email.
I also sold used books in good condition to medimops afterwards they said they were in bad condition. Obviously high volume but bad quality kind of company.

I decided to be an idiot and once again order from this horrible company who's service has been horrible each and every time I have tried to reach out to them and who has REPEATEDLY sent me either damaged goods, or good so badly packaged that I receive them damaged.

I ordered a lot of items pretty much all in "good" or "very good" what I received was a BADLY packaged package full of torn, cracked, scratched, broken items.

I was already pissed off because of all of the other issues I have had with them recently, like them lying, refusing to offer proper compensation for damaged items, refusing to send a purchased item claiming it is out of stock after noticing they were selling the item for too cheap, then increasing the price and all of this while keeping the item still up for sale which is illegal btw.

I contacted both the normal support and the biz email on this matter. Hoping and trying to receive compensation and all they offered me was that I could keep the items and get 10€ credit which isnt even a third of the value of the items or that I could ship back my entire order to them at my expense and after they at some point receive a full refund.

I told support that I don't want "credit" from their untrustworthy company since I doubt I will order from them in the future.

I was then offered a direct 10€ refund which once again is STILL NOT EVEN A THIRD of the value of the items or ship the order back. I requested at least 15€ in compensation, but at that point negotiation shutdown.

There is absolutely NO way I will waste a second of my time. Shipping them anything back.

I have contacted PayPal and hope I can have this sorted out there, since the people at Momox/Medimops are unable to behave in a reasonable way.

Remember my actions are caused by their repeated lies, bad service, lack of quality assurance in the case of actually checking that the condition of the item is as THEY THEMSELVES CLAIM! as well as actually packaging the items in a manner that they do not get damaged by their lacking use of packing material.

Quick and correct delivery, good tracking info, articles seem fine.

I ordered a book with order number 258375499 on November 10th. I received a DHL tracking code, but the book hasn't shipped yet; only the tracking code has been created. The chatbot on the website says the order number doesn't exist.

Medimops uses Spring Global Mail as a shipping service, but the orders do not arrive or arrive very late

Bestelliung 13-10-2025
257741650

Bestellung 28-10-2025
258074725

I was informed that my order could not be delivered, even though the address provided is correct.
I also noticed that the item (the CD) is now available again on the website – but at double the price.

This is the first time i have used this company and i have placed 2 separate orders for 3D blu ray films, and both of them came in a single blu ray case even though the purchase was for a 2 disc set and a 3 disc set ( 3d blu ray 2d blu ray and dvd for example) now i have to send the item back to Germany wait till they receive the item back then apparently i have to then contact them again for them to reimburse my postage costs, all of this is of their doing NOT the customer!!!
So much for them stating that they check all goods.
very disappointing start to what i had hoped to be a great place to purchase from