Ajay has been amazing, supportive, helpful. Excellent through out the whole process. He made the experience less stressful. Can not thank Ajay enough. Give that man a raise.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t thank Medipay enough for allowing me to be accepted as a client my dog was evolved in a accident and needed emergency surgery and you guys literally saved him from being put to sleep I can’t... See more
Company replied
My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything stra... See more
Company replied
Great customer service . Throughout the years of applying loans . It have been easy enquires with Yash . Very helpful , friendly and great service he have provided me . His explanation as to how the l... See more
Company replied
Company details
Written by the company
MediPay offers easy payment plans for medical, dental and cosmetic procedures in Australia. We also offer veterinary payment plans for procedures for your pets. So if you looking for some help to finance your medical procedure, your little one needs braces or your furry friend has eaten a sock, give us a call or visit our website. Check your eligibility in 10 seconds, apply online and get approval in 60 minutes*. *Subject to credit approval. Terms and conditions apply.
Here to help when you need us
Written by the company
- Fast, simple application process
- Only pay interest on the amount used
- No penalties for early repayment
We can help with your pets too
We offer payment plans for those unexpected expenses for your best friend. Call us on 1800 810 950 or visit our website to apply.
Contact info
478 George Street, 2000, Sydney, Australia
- 1800 810 950
- customercare@medipay.com.au
- medipay.com.au
4.8
Excellent
989 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic communication on all levels
Fantastic communication on all levels. Explained everything thoroughly. Very professional and helpful.
6 February 2025
Reply from MediPay
Hi Chris,
Thank you so much for your 5 star review! We’re delighted to hear about your positive experience with our professional team
MediPay
Very fast approvals and payment
Very fast approvals and dispersement of funds to your nominated medical practice.
4 February 2025
Reply from MediPay
Hi John,
Thank you so much for your 5 star review! We’re delighted to hear about your positive experience with our quick and easy medical payment plan!
MediPay
It's was Great but the timing for…
It's was Great but the timing for approval took a lot longer than suggested
21 January 2025
Reply from MediPay
Hi John,
Thank you for the excellent review, I'm delighted to hear you had a great experience with us.
I've sent you an email directly to discuss your experience, and for me to provide you with more information around our loan application process and responsible lending guidelines.
MediPay
Fast friendly service
Fast friendly service. Very streamlined application processes with all information captured upfront minimising the back and forward.
17 January 2025
Reply from MediPay
Hi MC,
Thank you so much for your amazing 5 star review!
MediPay
Easy, simple and quick
Seamless, easy and no fuss experience. I found the whole process easy quick and simple.
15 January 2025
Reply from MediPay
Hi Matt,
Thank you so much for your 5 star review!
MediPay
Easy application
Easy application, customer representative was constantly in contact and made sure everything was perfect for a smooth transaction. I couldn’t be happier
6 January 2025
Reply from MediPay
Hi Rochelle,
Thank you so much for your 5 star review! We’re delighted to hear about your positive experience with our team!
MediPay
Easy process very helpful staff very…
Easy process very helpful staff very quick response
24 December 2024
Reply from MediPay
Hi Paul,
Thank you so much for your 5 star review! We’re delighted to hear that you had a quick and positive experience with our team.
MediPay
Very helpful when time was thin with a appointment
Very efficient finalising my loan application when it was same day before my appointment
19 December 2024
Reply from MediPay
Hi Scott,
Thank you so much for your 5 star review! We’re delighted to hear that you had a fast and positive experience with us.
MediPay
Very helpful and made the process quite…
Very helpful and made the process quite easy to understand, also the wait times were very minimal on multiple occasions
17 December 2024
Reply from MediPay
Hi Michael,
Thank you so much for your 5 star review and feedback on our quick turn around times! We’re delighted to hear that you had a positive experience with us.
MediPay
Very quick to respond & to follow up.
14 November 2024
Reply from MediPay
Hi Michelle,
Thank you so much for your 5 star review! We’re delighted to hear that you had a positive experience with us.
MediPay
Good and quick customer service. Easy application and outcome of loan is quick approval
Good support to easy application online.
Clear outline of the fortnightly or monthly repayments on what is charged towards what draw out of the loan used . Good arrangements of years of repayment which made it affordable .
10 November 2024
Reply from MediPay
Hi Sabrina,
Thank you so much for your review! We’re delighted to hear that you had a positive experience with us. At MediPay, we strive to make the application process as easy and seamless as possible, ensuring that our customers can focus on what matters most – getting the care they need. Our team is dedicated to providing exceptional support every step of the way, and we’re glad we could help you arrange treatment without delay.
With our flexible payment options, including up to 48 months to pay, we aim to make healthcare more accessible to everyone. We’re here for you whenever you need us!
MediPay
Application process was super easy.
Application process was super easy.
Approved with 48 hours
29 October 2024
Reply from MediPay
Hi Paula,
Thank you so much for your excellent review! We’re delighted to hear that you had a positive experience with us. We’re here for you whenever you need us!
MediPay
I wasn't approved the $10000 I requested
27 September 2024
Reply from MediPay
Hi Colleen,
Thank you for taking the time to share your feedback. We understand your disappointment in not being approved for the full $10,000 you applied for. As a regulated financial service provider, all our loan assessments are conducted under strict responsible lending obligations.
Our goal is always to provide financing that is manageable for our customers and aligns with their individual financial situations. While we couldn’t approve the full amount, we are committed to ensuring all loans remain within affordable limits for the wellbeing of our clients.
If you have any further questions or would like more clarity on the outcome, please feel free to reach out to us. We’re always here to help.
Kind regards,
The MediPay Team
The entire process was super easy from…
The entire process was super easy from start to finish. Customer service was really friendly and helpful. Recommended for sure.
24 September 2024
Reply from MediPay
Hi Terri,
Thank you so much for your review! We’re delighted to hear that you had a positive experience with us. At MediPay, we strive to make the application process as easy and seamless as possible, ensuring that our customers can focus on what matters most – getting the care they need. Our team is dedicated to providing exceptional support every step of the way, and we’re glad we could help you arrange treatment without delay.
With our flexible payment options, including up to 48 months to pay, we aim to make healthcare more accessible to everyone. We’re here for you whenever you need us!
MediPay
Easy and quick
23 September 2024
Reply from MediPay
Hi Luke,
Thank you so much for your review! We’re delighted to hear that you had a positive experience with us. We’re here for you whenever you need us!
MediPay
Easy to follow and understand online…
Easy to follow and understand online process. Friendly customer service.
17 September 2024
Reply from MediPay
Hi Elizabeth,
Thank you so much for your review! We’re delighted to hear that you had a positive experience with us. At MediPay, we strive to make the application process as easy and seamless as possible, ensuring that our customers can focus on what matters most – getting the care they need. Our team is dedicated to providing exceptional support every step of the way, and we’re glad we could help you arrange treatment without delay.
With our flexible payment options, including up to 48 months to pay, we aim to make healthcare more accessible to everyone. We’re here for you whenever you need us!
MediPay
Yash again 😁
Again yesterday morning Yash was amazing.
I was late getting my invoice in for my medical treatment and he assisted me in getting my funds paid immediately.
I thank you from the bottom of my heart Yash.
You are a credit to your company and deserve a pay rise. 😘
10 September 2024
Unprompted review
Reply from MediPay
Hi Caroll,
Thank you so much for your kind words and for taking the time to leave this review! We are thrilled to hear that Yash provided you with the support you needed. At MediPay, we pride ourselves on our team's dedication to every customer, ensuring that each person feels valued and cared for throughout their journey with us. Yash truly embodies our commitment to delivering exceptional service with compassion and understanding, and we are incredibly proud to have him on our team.
We’ll be sure to pass along your heartfelt gratitude to Yash, and we’re always here for you whenever you need us!
RK@MediPay
Reply from MediPay
Hi Amanda,
Thank you for the 5 star review!
Yash@MediPay
Excellent Service
Excellent service, fantastic response time and electronic submission made user friendly. Thank you.
6 September 2024
Reply from MediPay
Hi Nichole,
Thank you for the amazing 5 star review of our easy payment plan!
Ajay@MediPay
Quick and easy process
The process from start to finish, was really quick and easy, the platform itself is very easy to navigate.
4 September 2024
Reply from MediPay
Hi Nicolle,
Thank you for the 5 star review of our quick & easy payment plan and application process.
RK@MediPay
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