Medsolve UK Ltd Reviews 136

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting prompt responses and a genuine willingness to assist. The overall user experience, including the recruitment and onboarding processes, is frequently described as well-organized, efficient, and positive. However, some customers also noted that an initial offer of regular work was not as promised after the completion of all processes.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the recruitment team,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the friendly, professional,... See more

User experience

Users describe positive interactions with the user experience. Many reviewers highlight the smooth,... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently started using Medsolve who we are very happy with, we have used numerous agencies over the years and these are by far the best agency. Lindy is amazing she always goes above and bey... See more

Rated 5 out of 5 stars

Had excellent experience all the way through the recruitment process. June and Ami were very helpful and available to help with any questions. Medsolve is an outstanding agency with great communi... See more

Rated 5 out of 5 stars

I had a great experience signing up with Medsolve. The recruitment process was handled by Lindy, and she was excellent from the very beginning. She made the entire process smooth and completely st... See more

Rated 5 out of 5 stars

Joining the Medsolve team has been an absolute pleasure right from the start. From my initial interview with Kirsty, who kept in regular contact and made sure everything was in place for a smooth... See more


Company details

  1. Recruitment

Written by the company

The Leaders in UK Healthcare Recruitment Serving a wide range of healthcare providers Medsolve can provide the highest quality healthcare and medical professionals for your organisation, whether you are a small independently run care home, supported living establishments, hospitals, large private healthcare companies, prisons, specialist schools or multi-national healthcare organisations throughout the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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Rated 5 out of 5 stars

Medsolve is a very good place to work

Medsolve is a very good place to work, great staffs and plenty of shifts. my onboarding process was so smooth and the interview was so straightforward thanks to Brandon. He was very helpful which make my onboarding process fast and smooth.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

medsolve is a good employer

medsolve is a good employer. the people in the office listen to your preferences so you work in places you like doing work that is enjoyable. The money is always on time and there are no deductions from wages. the terms of employment are clear and open from the very beginning. I personally have not had any problems. I highly recommend.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Join Medsolve. You’ll not regret it!

I have been working for Medsolve for just over a year now and am so glad I found them. They have an app to download onto your phone, so as jobs are available they will be listed on the app and it is up to you whether you apply for them or not. The staff will occasionally ring you to see if you are available but if you are not they are not insistent. You can also log your availability on the app so that if a job is available you can be assigned a shift. It is very easy to work your shifts around your home life. The staff are the most loveliest people I have worked with and are happy to help you with queries should you need to ring the office. In retrospect I should have joined them years ago!

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Best decision i made!!

The registration process was simple and quick, there are always plenty of shifts, the office staff are amazing and very helpful, friendly and approachable and genuinely care for the staff that work for them. I was pleased to be recognised for the work i do and do genuinely enjoy working for Medsolve. Would highly recommend them to my friends looking for work that is both flexible and rewarding.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

A warm welcome

Amy Allmand & Kirsty Jones did my induction, they were lovely & explained everything clearly. We were warmly welcomed with hot drinks & biscuits on offer, much appreciated on such a rainy day! Thanks Gwenda Long

30 September 2024
Unprompted review
Rated 5 out of 5 stars

The onboarding process has been…

The onboarding process has been interesting. Brandon, one of the company staff in the HR department has been really helpful in my onboarding process. Lots has bn learnt on the training. Good trainers I must say. Thank u very much Medsolve. It’s bn great working with you

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Medsolve is a good place to work

Medsolve is a good place to work. From the recruitment process, Brandon has been very helpful and understanding, taking me through all the process patiently and following up with calls, the interview process was seamless and straightforward. I am pleased to work with them and they’ve got lovely team as complaints are been looked into as soon as possible.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Very supportive manager (Amanda) always…

Very supportive manager (Amanda) always checking in to make sure everything is all going ok. Rota is always given well in advance. If I had any problems I know Amanda is very approachable and I would be able to address them to her.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

I have been a nurse 20 years and for…

I have been a nurse 20 years and for the last 10 years have worked agency
I have just recently joined medsolve! Best decision I have ever made. I had a face to face interview and an extremely informative induction ( far surpasses any induction I have ever had)
I attended the moving and handling training ( a hard course to deliver and sit through) but Irene walked us through it, was thorough and extremely interactive- again the training far excelled other training I have had. I had online training to do- again very thorough ( my only “niggle” was the length of the care certificate course) although it encompassed fire safety, info governance etc so it “ticked all the boxes” for the mandatory training. I have attended the office a few times and all personnel were so warm and welcoming. I have struggled the past few months to get shifts with another agency- I put in my availability on the medsolve app and within days I now have the next month covered with shifts! Medsolve paid for my DBS and my face to face training ( I had previously been asked to fund my moving and practical myself with my old agency.) I received two free uniforms with a choice of tunic or scrubs( I like my comfort so went for the latter)
I can not recommend this agency enough- I just wish I had opted for it years ago and the pay is great too with a referral scheme which I aim to take advantage of! Thank you so very much to Bonnie to,as she helped me through
My I.T issues- In a nutshell- Very impressed so far!

2 August 2024
Unprompted review
Rated 1 out of 5 stars

Waste of time and lack of professionalism

They promised higher pay rates but in reality the pay much less (£3/h at least) than other agencies.
Today they booked me for a shift next week without asking and I had to call them to inform I wouldn't have been available on that date. After a few hours my profile was deactivated.
Lack of professionalism and a real waste of time for me.
There are definitely a lot of better agencies available.

31 July 2024
Unprompted review
Medsolve UK Ltd logo

Reply from Medsolve UK Ltd

Hi Fabrizio, We are sorry to hear you feel you've had a bad experience with Medsolve. Regarding our salaries we are very transparent and these are advertised on indeed, and discussed at interview stage. We have a high volume of nurses on our books at the moment, so regarding you being made inactive, we understand your frustration but unfortunately you haven't picked up any shifts since joining us on the 5th July, we have to prioritise our current nurses who are wanting to work. Please feel free to give the office a call to discuss

Rated 5 out of 5 stars

Great Recruitment Agency

Medsolve is an exceptional recruitment company that truly stands out. My experience during and after the interview process was nothing short of outstanding. Amanda Bland, the registered manager, played a pivotal role in this. She is cheerful, friendly, approachable, and always ready to listen to any concerns I had. Amanda consistently went above and beyond to ensure that I settled in well with the company, making my transition smooth and stress-free. Her dedication and support made a significant difference. I wholeheartedly recommend Medsolve to anyone looking for a great recruitment experience.

14 June 2024
Unprompted review

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