Video didn’t work out but the call w the provider was good. She answered my question and refilled my prescription
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Taylor Junggren was my nurse practitioner and I genuinely hope every woman will be blessed enough to have her on the other end of their video call. She was amazing, soooo personable, easy to talk to,... See more
Company replied
Today when I called was the first issue I had. A lady whose name I couldn't pronounce put me on hold while I was talking. I know it was hold because music started playing. Then a very nice apologet... See more
It was super easy to schedule the appointment - there were lots of available times and dates! My appointment was set up for 10am the next day, I received multiple reminders, and the dr. started the ap... See more
Company replied
Company details
- Weight-Loss Service
- Doctor
- Medical Group
- Online Prescription Medication Vendor
- Registered General Nurse
- Wellness Programme
About MEDVi
Written by the company
MEDVi: Your Partner in Accessible, Personalized Weight Management
MEDVi is a leading telehealth platform dedicated to making effective, medically supervised weight loss accessible and affordable. We specialize in personalized treatment plans utilizing GLP-1 medications, including injections & tablets, delivered right to your door. At MEDVi, we understand that traditional weight loss can be challenging. That's why we've designed a seamless, convenient online experience that puts your health goals first.
Our process is built around you:
Personalized Care: Every patient undergoes a medical intake and virtual evaluation by a licensed U.S. physician. Your treatment plan, including customized dosing, is tailored to your unique health history, lifestyle, and weight loss objectives.
Affordable & Transparent: We believe in clear, upfront pricing without hidden fees. Our cost-effective programs provide access to powerful GLP-1 medications at a fraction of the cost of brand-name alternatives, with options for both tablets and injections.
Convenience & Support: From online consultations to direct medication delivery, MEDVi simplifies your weight loss journey. Our dedicated team provides continuous access to healthcare professionals for guidance, dosage adjustments, and ongoing support, ensuring you feel heard and empowered every step of the way. Many users praise our timely, efficient service and the kindness and understanding of our staff.
Proven Results: Our science-backed approach, combined with continuous support, helps individuals achieve sustainable weight loss by addressing the biological and lifestyle barriers to success. Users consistently report positive experiences, with many expressing gratitude for finally finding a program that works for them.
Join the thousands who have found a real, lasting solution to weight management with MEDVi. We're committed to helping you gain control of your health, build confidence, and achieve a healthier, happier you.
MEDVi is a leading telehealth platform dedicated to making effective, medically supervised weight loss accessible and affordable. We specialize in personalized treatment plans utilizing GLP-1 medications, including injections & tablets, delivered right to your door. At MEDVi, we understand that traditional weight loss can be challenging. That's why we've designed a seamless, convenient online experience that puts your health goals first.
Our process is built around you:
Personalized Care: Every patient undergoes a medical intake and virtual evaluation by a licensed U.S. physician. Your treatment plan, including customized dosing, is tailored to your unique health history, lifestyle, and weight loss objectives.
Affordable & Transparent: We believe in clear, upfront pricing without hidden fees. Our cost-effective programs provide access to powerful GLP-1 medications at a fraction of the cost of brand-name alternatives, with options for both tablets and injections.
Convenience & Support: From online consultations to direct medication delivery, MEDVi simplifies your weight loss journey. Our dedicated team provides continuous access to healthcare professionals for guidance, dosage adjustments, and ongoing support, ensuring you feel heard and empowered every step of the way. Many users praise our timely, efficient service and the kindness and understanding of our staff.
Proven Results: Our science-backed approach, combined with continuous support, helps individuals achieve sustainable weight loss by addressing the biological and lifestyle barriers to success. Users consistently report positive experiences, with many expressing gratitude for finally finding a program that works for them.
Join the thousands who have found a real, lasting solution to weight management with MEDVi. We're committed to helping you gain control of your health, build confidence, and achieve a healthier, happier you.
Contact info
131 Continental Dr. Ste 305, 19713, Newark, United States
- help@medvi.org
- medvi.org
4.4
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diane is a great asset to your company
Diane is a great asset to your company! I was going to cancel and move on to another company for good, but Diane went over and beyond to help resolve my issue. SHE LISTENED TO ME! Thank you Diane!
8 June 2026
The providers always listen to what I’m…
The providers always listen to what I’m saying and don’t try to do something I’m not asking for.
8 June 2026
Reply from MEDVi
Hi Michael, it is wonderful to hear that you feel truly heard and respected by our providers. Thank you for choosing us and sharing your experience. We will continue to prioritize MEDVi's personalized approach to ensure every patient feels supported and understood.
-The MEDVi Team
The doctor was very clear concise…
The doctor was very clear concise understood my situation. Very professional visit.
8 June 2026
Reply from MEDVi
Hi Jay, it’s wonderful to hear your consultation was so clear and professional. We truly appreciate you trusting the MEDVi patient support team with your health needs. We’re committed to keeping our visits focused on your unique situation so you always feel heard.
-The MEDVi Team
Video chats help
Having a video chat with someone who is knowledgeable and experienced helps me stay at ease
8 June 2026
Reply from MEDVi
Hi Lisa, it’s wonderful to hear that your video chat left you feeling at ease. Having an experienced professional by your side makes all the difference. Thank you for your trust and kind words. Our MEDVi patient support team will continue providing the clear, personalized care you deserve.
-The MEDVi Team
Never received the product every month…
Never received the product every month they would charge my card and say oh you need to fill a form out. I would fill the form out and not hear a thing until I contacted them or they charged my card again. I canceled my subscription every month but still the charge would be approved. I would only get the form and we will send it. Still going to keep fighting to get my money back because they will not even if you did not receive any of their product.
29 December 2025
Unprompted review
Reply from MEDVi
Hi Kristi, we’re incredibly sorry for the stress and frustration these recurring charges and delivery issues have caused you. This isn’t the MEDVi customer service experience we strive to provide, and we’re escalating your case to our billing leads right away to resolve this. Please email us at hello@medvi.org so we can look into this personally.
-The MEDVi Team
Video didn’t work out but the call w…
Video didn’t work out but the call w the provider was good. She answered my question and refilled my prescription
7 June 2026
Reply from MEDVi
Hi Amy, we're glad the phone call worked well even though the video had some tech issues. It’s great your provider could get your questions answered and your prescription refilled. Thank you for your patience and for choosing the MEDVi patient support team. We'll keep working to make every connection seamless.
-The MEDVi Team
She was awesome answers all questions
She was awesome answers all questions
7 June 2026
Unprompted review
Reply from MEDVi
Hi Lisa, we’re so happy to hear that your questions were answered so clearly. Thank you for sharing your kind words and for trusting the MEDVi patient support team. We’ll keep making sure every interaction is just as helpful and supportive.
-The MEDVi Team
Ashley was knowledgeable and kind.
7 June 2026
Reply from MEDVi
Hi Deborah, it’s lovely to hear that Ashley provided the kind and knowledgeable care we strive for. Thank you for choosing us and sharing your kind words. We’re committed to ensuring every interaction with our MEDVi patient support team is just as helpful and sincere.
-The MEDVi Team
She was on time and answered by…
She was on time and answered by wuestiobs
7 June 2026
Unprompted review
Reply from MEDVi
Hi Lois, it’s wonderful to hear that your provider was punctual and helped clarify all your questions. Thank you for your trust and for taking a moment to share this feedback. We’ll continue ensuring our MEDVi patient support team provides the prompt, attentive care you deserve.
-The MEDVi Team
The provider was really nice and quick
7 June 2026
Reply from MEDVi
Hi Marvin, it is great to hear that your provider was both kind and efficient during your visit. Thank you for trusting us with your care. Our MEDVi patient support team will continue to ensure every step of your journey remains quick and professional.
-The MEDVi Team
Quick response and answered questions
Was on time with call. Very easy to talk to. Answered my question.
7 June 2026
Unprompted review
Reply from MEDVi
Hi Michael, we're so glad your call was helpful and that our team was ready right when you needed us. It’s great to know your questions were answered clearly. Thank you for choosing MEDVi and for sharing your experience. Our MEDVi patient support team will continue providing this level of dedicated, timely care.
-The MEDVi Team
Refused to refund for medical reasons
I thought I canceled my subscription, but I had paused my subscription. I was gaining weight and I had an appt with the doctor told him that I was gaining weight, and was terribly constipated and felt awful. He told me there was no medical reason for me not to continue, therefore I had to pay for the month. I never received the medication, but I was forced to pay for it. I would assume horrible side effects would be a medical excuse to not continue using the medication. Instead they refused to return my money, and refuse to return any email in an attempt to contact them. Update: they have responded with apparently a form response or an AI response, not making sense with what was in the email I said to them. Had back and forth email exchange with them, only for them to tell me the only way they can refund my money, is for me to restart my plan, pay another $400, so I could see ANOTHER doctor, in hopes that they say I am medically disqualified, so I can receive a refund. This isn't logical, no one would pay MORE money, on a chance they would get some back.
5 June 2026
Unprompted review
Reply from MEDVi
Hi Kat, we’re so sorry to hear about the frustration you’ve had with your subscription and the physical discomfort you experienced. It’s concerning that you felt unheard during your appointment and haven't received a response to your emails. We’re taking your feedback seriously and want to ensure your account and refund request are reviewed by our leadership team right away. Please email us at hello@medvi.org so we can look into this personally.
-The MEDVi Team
The nurse was very helpful and…
The nurse was very helpful and informative. She answered my questions and gave me some good information about possible steps forward.
6 June 2026
Unprompted review
Reply from MEDVi
Hi Kristine, it’s wonderful to hear that our nurse provided the clarity and guidance you needed for your next steps. Thank you for trusting us and sharing your positive experience. We’ll continue ensuring the MEDVi patient support team provides this level of dedicated care for everyone.
-The MEDVi Team
Reply from MEDVi
Hi Robert, it’s great to hear that you found our communication helpful and timely. We appreciate you sharing your experience and for trusting the MEDVi patient support team with your care. We'll continue to prioritize being there for you whenever you need us.
-The MEDVi Team
Helping people to get healthy again
Helping people to get healthy again. My friend had great results. I hope mine are just as great as hers. Thank you.
6 June 2026
Reply from MEDVi
Hi Maria, it’s wonderful that your friend’s success inspired you to start your own journey. Thank you for trusting us to help you reach your goals. We’re excited to support you every step of the way. Seeing MEDVi weight loss results through a friend is a great way to stay motivated.
-The MEDVi Team
After telling them to cancel
After telling them to cancel, I am still being charged. I have never received anything from them. When asked for a refund, they said only if they refuse service. What is not delivering anything?
6 June 2026
Unprompted review
Reply from MEDVi
Hi Tom, we're truly sorry for the frustration you've experienced regarding your cancellation and these charges. It’s concerning to hear that you haven’t received your order and are still being billed. We want to ensure this is corrected immediately by reviewing your account history and your refund request. Please email us at hello@medvi.org so we can look into this personally.
-The MEDVi Team
Vanessa was knowable and friendly and…
Vanessa was knowable and friendly and listened to my concerns. She made sure she fully understood my issues and addressed them professionally.
6 June 2026
Unprompted review
Reply from MEDVi
Hi Jackie, it’s wonderful to know that Vanessa provided such attentive and professional care during your visit. Thank you for sharing your feedback and for trusting the MEDVi patient support team with your health. We’re committed to making sure every patient feels heard and supported throughout their journey.
-The MEDVi Team
The clinic lady I spoke with very…
The clinic lady I spoke with very knowledgeable and answered all questions
6 June 2026
Reply from MEDVi
Hi Sharon, it’s wonderful to hear that our team provided the clear and knowledgeable answers you were looking for. Thank you for sharing your experience and trusting us with your care. The MEDVi patient support team is dedicated to keeping you informed and supported every step of the way.
-The MEDVi Team
Reply from MEDVi
Hi Nina, we're so glad you found our team professional and knowledgeable. Thank you for trusting us with your health goals. The MEDVi patient support team is committed to keeping that high standard for every patient.
-The MEDVi Team
Very nice and professional nurse
Very nice and professional nurse. Handled my issue quickly and professionally.
6 June 2026
Unprompted review
Reply from MEDVi
Hi Martin, it’s wonderful to hear that our nurse provided such professional and efficient care when handling your concerns. Thank you for sharing your experience and for trusting us with your health. We’ll continue to prioritize this high level of service across the MEDVi patient support team.
-The MEDVi Team
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