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MEDVi Reviews 13,794

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TrustScore 4.5 out of 5

4.4

Weight-Loss Service
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Review summary

Created with AI, based on recent reviews

Looking at 12,024 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and helpfulness, often highlighting their ability to listen and provide clear, informative answers. The customer service is frequently described as outstanding, with many appreciating the efficient and smooth process from setting up appointments to receiving detailed explanations. Many people feel well cared for and supported throughout their journey, with coaches and medical professionals offering encouragement and valuable advice. However, some customers also noted issues with the product itself, experiencing severe nausea or a lack of effectiveness, and questioning the quality and proper handling of medications. A few other people also felt that customer service could be inconsistent, citing instances of rude representatives, unresolved concerns, or difficulties with communication and account management.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Service

Users describe positive interactions with service, highlighting professional, patient, and understanding... See more

User experience

Consumers find the user experience to be positive, with many describing it as a good or great experience... See more

Product

Clients share ambiguous opinions on product, with some expressing happiness with the medication and their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The nurse that called me today was wonderful. Patient understanding, professional, you couldn’t ask for more. However, the day prior, when I spoke to a call representative (female) who was in South Af... See more

Rated 5 out of 5 stars

My Care Coach was informated. She gave me information on how to continue my goals. She was caring, encouraging and respectful. I truly do enjoy my meetings with my Care Coaches and will continue to do... See more

Rated 5 out of 5 stars

My Doctor was very kind and informative . He took time to listen to me, and he answered my questions, But I wasn’t told that I would have to take blood tests at Quest lab. But the email sent later inf... See more

Company replied

Rated 5 out of 5 stars

It was super easy to schedule the appointment - there were lots of available times and dates! My appointment was set up for 10am the next day, I received multiple reminders, and the dr. started the ap... See more

Company replied

Company details

  1. Weight-Loss Service
  2. Doctor
  3. Medical Group
  4. Online Prescription Medication Vendor
  5. Registered General Nurse
  6. Wellness Programme

About MEDVi

Written by the company

MEDVi: Your Partner in Accessible, Personalized Weight Management

MEDVi is a leading telehealth platform dedicated to making effective, medically supervised weight loss accessible and affordable. We specialize in personalized treatment plans utilizing GLP-1 medications, including injections & tablets, delivered right to your door. At MEDVi, we understand that traditional weight loss can be challenging. That's why we've designed a seamless, convenient online experience that puts your health goals first.

Our process is built around you:
Personalized Care: Every patient undergoes a medical intake and virtual evaluation by a licensed U.S. physician. Your treatment plan, including customized dosing, is tailored to your unique health history, lifestyle, and weight loss objectives.

Affordable & Transparent: We believe in clear, upfront pricing without hidden fees. Our cost-effective programs provide access to powerful GLP-1 medications at a fraction of the cost of brand-name alternatives, with options for both tablets and injections.

Convenience & Support: From online consultations to direct medication delivery, MEDVi simplifies your weight loss journey. Our dedicated team provides continuous access to healthcare professionals for guidance, dosage adjustments, and ongoing support, ensuring you feel heard and empowered every step of the way. Many users praise our timely, efficient service and the kindness and understanding of our staff.

Proven Results: Our science-backed approach, combined with continuous support, helps individuals achieve sustainable weight loss by addressing the biological and lifestyle barriers to success. Users consistently report positive experiences, with many expressing gratitude for finally finding a program that works for them.

Join the thousands who have found a real, lasting solution to weight management with MEDVi. We're committed to helping you gain control of your health, build confidence, and achieve a healthier, happier you.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14k reviews

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Replied to 99% of negative reviews

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Rated 5 out of 5 stars

She had a great she is humor and…

She had a great she is humor and customer service. I felt like I could talk to her about concerns and she took her time to get the correct answers so there were no misunderstandings and so on. I hung up with her with a great positive feeling about my situation

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

All of the representatives I have spoken with over the phone or video visits with medical team have been outstanding. Everyone has been extremely professional and friendly.

25 June 2026

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