Meerkat Reviews 

473
TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

I have just received my clearance certificate, thanks to Meerkat for your prompt assistance. At first I was wondering if I would be helped because I was scammed before buy another company. But you del... See more

Company replied

Rated 5 out of 5 stars

What made my experience work is that the company is always there and willing to assist and guide through the whole process. I made my profile in 2024 then they told me which debts do I need to pay for... See more

Rated 1 out of 5 stars

You don't send reminders to customers like freedom life cover did, they sent us reminders when our policy is 3weeks away to lapse yet you just send an sms stating it has lapsed with no warning. Freedo... See more

Rated 5 out of 5 stars

They have been super supportive in helping me get all the paperwork sorted(Kickstart). They would also follow up with me which is great :) All reps are super friendly and helpful even my last call, of... See more

Company details

  1. Financial Planner
  2. Debt relief service
  3. Financial advisor
  4. Financial Institution
  5. Funeral Insurance Company

Written by the company

Meerkat is a new generation financial services business committed to making a real difference in the financial lives of our customers, and fast! We offer simple solutions all designed with savings at the heart. We can help you regain control of your debt and get you saving for life's emergencies. Check out our simple solutions and lets get you on your way to financial freedom! You can apply now at www.meerkat.co.za No Paperwork, No Fuss. Debt Management | Credit Life Insurance | Funeral Cover | Savings Plan.


Contact info

4.0

Great

TrustScore 4 out of 5

473 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(473)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have asked my status they told me I'm…

I have asked my status they told me I'm up to date the next thing they call me to inform me my policy is lapsed.i asked my statement im still waiting for it. The only thing I did I reversed my last payment because I needed money urgently of wich I know I'll pay double payments

4 March 2023
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Reply from Meerkat

We appreciate your feedback and have passed to the team to contact you.

Rated 1 out of 5 stars

They just make adjustments all the time…

They just make adjustments all the time on my account. The monthly charge is R350. I iused to stay in an apartment bigger than this one and my total monthly bill for water and electricity was R500 - R580 a month.

8 February 2023
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Reply from Meerkat

Hi Le-anne. Was this review meant for Meerkat? We are a financial services company

Rated 5 out of 5 stars

Quick Removal from Debt Review

Mrs Hendricks was very help in removing me from Debt Review. Meerkat is quick and efficient in delivery. I highly recommend their services to anybody who is need of their service offerings.

24 February 2023
Unprompted review
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Reply from Meerkat

Thanks Garth. We appreciate the feedback!

Rated 1 out of 5 stars

Meerkat should equip staff with proper tools to perform duties and there's a huge lack of this. A few clients I worked with cancelled their policies but still being debited? Fix your systems!

Management skills is so poor they don't even know what their doing. There's no structure in place everything is just a mess the systems etc. There's no unity and a lack of motivation, I believe you work well if you're being supported

27 January 2023
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Reply from Meerkat

Thank you for your feedback. Your employment was terminated for valid reasons.

Rated 4 out of 5 stars

Great service at reasonable cost

Great service at reasonable cost, involving in every step. Not always available when calling but ensure to attend when opportunity avail.

Recommend.

23 February 2023
Unprompted review
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Reply from Meerkat

Thank you for your feedback. We appreciate it.

Rated 1 out of 5 stars

The company is useless

The company is useless. They use SMS as correspondence instead of usual letters to prevent clients from obtaining cover elsewhere as a result of their uselessness

2 September 2022
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Reply from Meerkat

We appreciate your feedback and have escalated to our service team.

Rated 1 out of 5 stars

Very bad

You don't send reminders to customers like freedom life cover did, they sent us reminders when our policy is 3weeks away to lapse yet you just send an sms stating it has lapsed with no warning. Freedom handled us way better. I just hope with how you run your business you dont lose customers 🙄🙄

19 February 2023
Rated 1 out of 5 stars

I starred the policy in 2018 and was…

I starred the policy in 2018 and was doing good all the years until 2022 when I was told my policy lapsed because of missed payment that I was not even aware of that you say happened in 2021

10 February 2023
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Reply from Meerkat

Thank you for your feedback. We have escalated to our service team who will make contact shortly.

Rated 1 out of 5 stars

I submitted a claim will all docs…

I submitted a claim will all docs required but i still need to have a proof that my uncle is my uncle

8 February 2023
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Reply from Meerkat

Thank you for your message. We have passed to the service team to contact you shortly.

Rated 4 out of 5 stars

Service

They attended to my query on time

10 February 2023
Meerkat logo

Reply from Meerkat

Thanks for the feedback!

Rated 5 out of 5 stars

Meerkat was very professional & clear…

Meerkat was very professional & clear on all documents required for the claim.
They ensured me that the money was going to paid within 48 hours and it was done.
I didn't have to stress during my time of grief. I thank them.

10 February 2023
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Reply from Meerkat

Thank you for taking the time to provide this feedback. Sincere condolences for your loss.

Rated 5 out of 5 stars

Excellent

Very helpful in explaining the cover and giving options that suits your buget

7 February 2023
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Reply from Meerkat

Thanks for your feedback Zanele. We really appreciate it.

Rated 1 out of 5 stars

Unhappy client and I want my money

I had a policy with Freedom Life Insurance and recieved a message that Meerkat has taken over the policy . First it’s policy increase and secondly they told me my policy has lapse how so I don’t understand because they debit every month . I recieved an sms stating that my policy have been reinstated and in order for me to claim I must pay monthly fees for six month n wait for six months for me to claim . Really not happy with their service it’s not servicing us as it should . Extremely disappointed

26 January 2023
Unprompted review
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Reply from Meerkat

Thank you for your feedback. We have passed onto our team to look into this and will provide a response in due course.

Rated 5 out of 5 stars

All of the agents that I have dealt…

All of the agents that I have dealt with have helped myself and my husband superbly. Fadwa Hendricks, Lefa Ntsalla and Khumbula Malgas. I can not express through words how seamless this process has been. Thank you so much to all of you.

5 February 2023
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Reply from Meerkat

Thanks for your feedback. We really appreciate and will definitely share with the team.

Rated 5 out of 5 stars

Meerkat is tops

Whenever you need assistance they assist you in everything.

5 February 2023
Unprompted review
Meerkat logo

Reply from Meerkat

Thanks so much for this! We really appreciate your feedback.

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