Meerkat Reviews 

473
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I have just received my clearance certificate, thanks to Meerkat for your prompt assistance. At first I was wondering if I would be helped because I was scammed before buy another company. But you del... See more

Company replied

Rated 5 out of 5 stars

What made my experience work is that the company is always there and willing to assist and guide through the whole process. I made my profile in 2024 then they told me which debts do I need to pay for... See more

Rated 1 out of 5 stars

You don't send reminders to customers like freedom life cover did, they sent us reminders when our policy is 3weeks away to lapse yet you just send an sms stating it has lapsed with no warning. Freedo... See more

Rated 5 out of 5 stars

They have been super supportive in helping me get all the paperwork sorted(Kickstart). They would also follow up with me which is great :) All reps are super friendly and helpful even my last call, of... See more

Company details

  1. Financial Planner
  2. Debt relief service
  3. Financial advisor
  4. Financial Institution
  5. Funeral Insurance Company

Written by the company

Meerkat is a new generation financial services business committed to making a real difference in the financial lives of our customers, and fast! We offer simple solutions all designed with savings at the heart. We can help you regain control of your debt and get you saving for life's emergencies. Check out our simple solutions and lets get you on your way to financial freedom! You can apply now at www.meerkat.co.za No Paperwork, No Fuss. Debt Management | Credit Life Insurance | Funeral Cover | Savings Plan.


Contact info

4.0

Great

TrustScore 4 out of 5

473 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(473)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had a long road with Meerkat to…

I have had a long road with Meerkat to get debt free. There was 5 years with no salary increase, family emergencies and the big one Covid that came with salary cuts. Believe it or not I have fallen behind on my monthly payments and I had salary cuts, but Meerkat supported me all the way.
I am debt free today.
Thank you Sharon September for dealing with me, seker jou moeilikste kliënt.

14 November 2022
Unprompted review
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Reply from Meerkat

Thanks for your feedback. We really appreciate it!

Rated 1 out of 5 stars

All my accounts are in arrears

All my accounts are in arrears, transfer between my old debt consillor and you was not done properly

25 August 2022
Meerkat logo

Reply from Meerkat

We appreciate your feedback and have escalated internally

Rated 1 out of 5 stars

I took a cover with Freedom Life which…

I took a cover with Freedom Life which was taken over by Meerkat. A consultant told me that I had to cancel my cover with Freedom life and take one with Meerkat or my previous cover will go to waste and I will not get my money back. In that cover I had my 2 siblings, mother and uncle covered and was told that they don't cover individuals under 18 years!!? He removed my siblings from the cover and added this cover as if I took a second policy. I was now paying for two different policies which was not supposed to be the case. I've been paying both and this morning, I get a message that my policy has been cancelled!!

7 November 2022
Unprompted review
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Reply from Meerkat

Thank you for your feedback. Please send policy details and cell number to info@meerkat.co.za so we can investigate urgently.

Rated 1 out of 5 stars

cancelation and refund

good day. I received a quote on the funeral policy but did not intend to take same out definitely. I have noted that the first payment was debited on the 25. I noted this on the 28 and directly provided an email confirming the cancelation. I have written numerous emails confirming the cancelation of the policy and requesting a refund, but I did not receive any response and/or refund to date hereof.

2 November 2022
Unprompted review
Meerkat logo

Reply from Meerkat

Thanks for your feedback. Please can you DM your details to info@meerkat.co.za so we can look into this.

Rated 1 out of 5 stars

U can't ask me for selfie while I have…

U can't ask me for selfie while I have certified ID copy and also if payment bounce it's very important to let me know not when I'm claiming you telling me about outstanding but u never updated me.

26 October 2022
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Reply from Meerkat

Your feedback has been escalated to the team.

Rated 1 out of 5 stars

I had my policy with freedom life for 5…

I had my policy with freedom life for 5 years, I got a mail from Meerkat to inform me thy are taking over the policy, after 3 months price increase,with a letter and explanation,which made me uncomfortable, so I cancelled by email as well as telephonicly
Debit order are still being done for the 2nd month ,causing unpaid bank charges

2 November 2022
Meerkat logo

Reply from Meerkat

We have escalated this internally and will investigate.

Rated 5 out of 5 stars

Dealing with Sharon is an absolute…

Dealing with Sharon is an absolute pleasure she guides and explains and gives assurity not to be come anxious in these trying times.Thank you

2 November 2022
Unprompted review
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Reply from Meerkat

Thanks so much for the feedback. We really appreciate it!

Rated 5 out of 5 stars

Helper, a shoulder to cry on, satisfied and a care giver

The official that was helping me gave a positive attitude, she was also hungry to help me more, I was satisfied with the way she was answering the questions I had when I was phoning, thanx to Ms Fadwah hendricks.

1 November 2022
Meerkat logo

Reply from Meerkat

Thank you for your feedback! We really appreciate it.

Rated 5 out of 5 stars

Assistance from consultants

Assistance from consultants , their patience when explaining certain procedures And prompt response from emails

28 October 2022
Unprompted review
Meerkat logo

Reply from Meerkat

Thanks for the feedback. We appreciate it!

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