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Meermin Shoes Reviews 1,538

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 989 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and materials. Many people highlight the staff's helpfulness and knowledge, making the shopping experience pleasant. The delivery service is frequently mentioned as fast and efficient, with many consumers appreciating the quick processing and shipping. However, some customers also noted issues with product quality, citing defects in shoes or a perceived decline in leather quality compared to previous purchases. A few other people felt that the sizing advice from staff was incorrect, leading to uncomfortable fits.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting the excellent quality, great fit,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the products,... See more

Staff

People report positive experiences with staff. Customers consistently praise the staff for being... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Service

Consumers find service to be positive. Many reviewers praise the outstanding and quick service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Meermin customer service is prompt, professional, and very helpful. I was stuck between which size I should choose and upon contacting their customer service on their email, I received very accurate a... See more

Rated 5 out of 5 stars

I saw these suede loafers recommended on an IG video. I was looking for a shoe like this and I took a leap! Though skeptical, I followed their sizing recommendations. I ALWAYS wear an 11. Anyway, they... See more

Rated 5 out of 5 stars

I measured well-fitting shoes before ordering, but the loafers where half a size too narrow. The exchange was super easy and fast and the new loafers fit very nicely. They have the shape of Aldens - w... See more

Rated 5 out of 5 stars

Ive had meermins captoe oxford for some years and now I've added their loafers and chelsea boots. The Goodyear flex sole is very comfortable and the uppers are still the highest quality you can get fo... See more


Company details

  1. Shoe shop
  2. Shoe Factory

About Meermin Shoes

Written by the company

At Meermin, we are dedicated to crafting properly made, timeless footwear that delivers exceptional value. Specializing in Goodyear-welted shoes, we focus on combining traditional craftsmanship with modern distribution. Every pair is carefully crafted using premium full-grain leathers sourced from some of the world’s finest tanneries.

Our philosophy is simple: deliver radical value by focusing on quality and eliminating unnecessary markups. Through our direct-to-consumer model, we are able to offer meticulously crafted footwear at a fraction of the cost typically associated with products of this category. We believe that well-made shoes should be an attainable investment.

We are proud to have retail stores in New York, Paris, and Madrid, allowing customers to experience our footwear & service firsthand.

We take pride in upholding the principles of craftsmanship quality, service and value.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 41% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Meermin good

Ive had meermins captoe oxford for some years and now I've added their loafers and chelsea boots. The Goodyear flex sole is very comfortable and the uppers are still the highest quality you can get for the money.

14 April 2026
Rated 5 out of 5 stars

Quality and exceptional customer service

The leather quality and workmanship of the Antique Calf oxfords is exceptional. The color (mine are tan) is exactly as shown on the website. Delivery was prompt. What impressed me the most was the guidance of Meermin's customer service with respect to sizing. Based on my measurements they confirmed that the last I chose was appropriate and recommended the size. The shoes fit like a glove. I can't recommend them highly enough.

18 April 2026
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Shoes are a great fit size 10.5 but as with my previous Meermin they take a little while to break in properly.

19 April 2026
Rated 4 out of 5 stars

Shoes are great overall and fit…

Shoes are great overall and fit perfect. My AI program suggested a bit larger size and it was just right. Shoe shipped fast and did ship to Hawaii while others won’t. Overall shoe quality is good, but this pair had some defects in the sole and cap toe. I had invested in conditioning, prepping and shining so hopefully the defects will lessen with wear. Some small amount back on the purchase price would have gone a long way for some decent customer satisfaction. Not sure if I will buy again. But not sure I won’t.

13 April 2026
Rated 1 out of 5 stars

Comically bad and incompetent customer service

Comically bad and incompetent customer service. Tried to adjust my order a minute after placing it. Given a generic response that orders are shipped so quickly they can't do anything and then ignored my subsequent three emails. This is despite the fact that the order label was created a whole 24 hours later. Orders are shipped from China too. Must have outsourced customer service staff. They only care about you placing an order, and have zero regards for you afterwards. Incredibly unfriendly return policies and will do everything in their power to prevent a return going through. Business has gone downhill, maybe they've changed ownership. I won't be buying from Meermin ever again.

19 April 2026
Unprompted review
Meermin Shoes logo

Reply from Meermin Shoes

Hi Dav, thank you for sharing your feedback, and we’re sorry to hear about the frustration caused when trying to change the shipping address after placing your order.

We understand how important this request was, and we'd like to clarify that our team did respond and did everything possible to help. However, by the time the request was processed by our warehouse team, your order had already been prepared for shipment, and changes were no longer possible at that stage. Tracking notifications are generated later in the process, so the timestamp on that email doesn't reflect when the order was actually handled — orders are picked, packed, and handed over to carriers before tracking details go out, which can make the timeline appear different from the customer's side.

We'd also like to reassure you that our customer service is managed internally, as it always has been, and the business has not changed ownership. Orders to Australia are not shipped from Mainland China, they ship from our logistics hub in Hong Kong.

Your parcel is still in transit, and once it arrives you're welcome to initiate a return in line with our policy. We also contacted our UPS account manager to explore the possibility of redirecting the shipment; however, this could not be confirmed. As mentioned, receivers are often best placed with carriers to request delivery adjustments.

We're sorry this experience didn't meet your expectations. Please be assured your request was handled with care, and our team remains available should you need any further assistance.

Rated 5 out of 5 stars

Comfortable and they fit

Was not expecting dress shoes to be comfortable, but these are. I ordered the British size as directed, which was a full size smaller than my usual US size. The fit was perfect.

12 April 2026
Rated 5 out of 5 stars

Nice nice shoes

I’ve been using shoes from Meermin, and they are genuinely impressive.

What stands out immediately is the quality of construction. These are typically Goodyear-welted shoes, a technique associated with durability and long lifespan, allowing resoling and extended use over years. The leather quality is also excellent, often sourced from reputable European tanneries, giving the shoes a refined look and a natural feel.

At the same time, the price is remarkably competitive. Meermin follows a direct-to-consumer model, which helps keep costs lower while still delivering a level of craftsmanship usually found in much more expensive brands.

Comfort improves noticeably after a short break-in period, as the leather adapts to your foot, and the shoes develop character over time.

Overall, Meermin offers a very compelling combination of high-end craftsmanship, premium materials, and excellent value for money. It is difficult to find another brand that delivers this level of quality at a similar price point.

26 May 2025
Rated 5 out of 5 stars

Alden look for a third of the price!

I measured well-fitting shoes before ordering, but the loafers where half a size too narrow. The exchange was super easy and fast and the new loafers fit very nicely. They have the shape of Aldens - which have become just too expensive, I find - and the shell cordovan looks very good. I found no flaws on the shoes and love them already!

4 April 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Really nice shoes with fuss free and basic packaging (who needs another shoe bag or fancy box).

12 April 2026
Rated 3 out of 5 stars

Need more US locations

Fast shipping, great product. Need more locations in the US. I had to exchange my shoe 3 times. I'm aware of European sizing but there are also differences in the last of the shoe. If there was a location in South Florida I'd drive a good distance to get to it to try the show on. More locations needed

15 April 2026
Rated 1 out of 5 stars

I had a frustrating experience with…

I had a frustrating experience with Meermin's customer service after receiving boots with a product defect. What should have been a straightforward resolution turned into an exhausting back-and-forth. Over the course of multiple separate responses, they asked me for my order number three times, requested photos of the boots three times, and asked for my email twice — all information I had already provided. It felt like no one was actually reading my messages or tracking the conversation. I expect better from a brand at this price point. The boots themselves were already disappointing due to the defect, but the customer service experience made it significantly worse.

16 April 2026
Unprompted review
Meermin Shoes logo

Reply from Meermin Shoes

Hi Trevor, Thank you for taking the time to share your experience.

The situation was complicated by the order not being placed under your name or email, which made it initially difficult for our team to locate the original purchase until the correct order number was provided.

As soon as the original order was identified, our team moved quick to resolve the issue by creating and shipping a replacement pair right away.

We appreciate your patience throughout the process and hope the new boots received meet will your expectations. If there’s anything further we can assist you with, we’re here to help. Thank you.

Rated 2 out of 5 stars

used shoes?

I dont know what happened with my order but my shoes came a bit creased and there was hair all over inside the shoebox.

13 April 2026

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