Needed help from agent to sort an issue I had and agent Gustavo was excellent help. I do believe this agent used all efforts to help sort my issue compared to the other 2 agents that I previously had... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... See more
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..Willia... See more
Company replied
Megacasino: murjon_nu55 Have uploaded verification documents as requested over and over. Want to withdraw winnings of £10k and yet your still messing about. Imy rating is pony but get th... See more
Company replied
Company details
Written by the company
Mega Casino is your one-stop-shop for everything live casino and slot games related. With a collection of over 2,000 live casino games and slots from over 50 of the industry’s most-established developers, and new games being added weekly, our players can enjoy a variety of game choices. Since opening our virtual doors in 2013, we have established ourselves as one of the most popular casino brands. We provide the closest experience you will get to a real casino from the comfort of your own home. In fact, it doesn’t have to be your home - our site is optimised to work on a number of different devices including both mobile phones and tablets.
Contact info
United Kingdom
- support@megacasino.com
- megacasino.com
1.9
Poor
485 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid like the plague i wont a lot of…
Avoid like the plague i wont a lot of money and they did everything possible to stop me removing it until i eventually lost it which was the idea save your money give it to charity or burn it instead
25 July 2024
Unprompted review
Reply from MegaCasino
Hi Bob,
We are sorry you had issues to make a withdrawal.
There could be a number of reasons this happened and if you are struggling to obtain your winnings, you should contact our customer support team for assistance.
While you are waiting for the issue to be resolved, there are a number of options to restrict your account, safeguarding your winnings until you are able to withdraw and these can be found in the responsible gaming section of your account and are available at all times.
Thanks for understanding,
The MegaCasino Team
Winning bet not paid out
Done a spin on the roulette it landed on my number for £720 and then the game stopped, ball was sat on the winning number, man picked ball up and carried on spinning and didn’t register the win, screenshotted what happened and emailed 4 times no response
20 July 2024
Unprompted review
Reply from MegaCasino
Hi Cal,
We are sorry you appear to have missing winnings from a game.
Please contact our support team on chat or by emailing support@megacasino.com with the screen shots and also the game and session ID of when this happened and it will be passed to our games department for investigation.
Thanks for understanding,
The MegaCasino Team
Request to chat with manager
Username coujil_io90
Update
***Once I requested to talk with a manager, funds was released within a couple of hours***
Withdrew £600 last night and still in my pending, sent a email no reply, and live chat waste of time same automated message sent each time, they are quick enough to take the deposits, 😡
I will certainly be taking the matter further
19 July 2024
Unprompted review
Reply from MegaCasino
Hi Jill,
We are very sorry there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We are happy to hear this was resolved and hope you will not have any delays in the future.
Thanks for understanding,
The MegaCasino Team
Absolute shambles of a company
Absolute shambles of a company, go on other sites like paddy power, they literally let you spin £100 and not even win a £5, please please do not waste your money with this site, it’s not Luck as they like to point out it’s daylight bloody robbery, they seriously need investigating!
Reply to your comment - it’s shocking how you can reply to reviews but leave people waiting days on withdrawals, I think your focused on the wrong thing here, maybe up your game on customer services and replies to actual emails, and get something in place on faster withdrawal times like paddy power, Bally casino, sky bet, Betfred etc, I’d take a leaf out of there book!
11 July 2024
Unprompted review
Reply from MegaCasino
Hi Leena,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Please check out our responsible gaming pages also, there are options there to restrict your account, as well as setting deposit limits so you are in control of how much you spend:
https://www.megacasino.com/bonus-policy/
Thanks for understanding,
The MegaCasino Team
Avoid this site
Avoid this site. I can't even put into words how bad my experience has been. Sign up at your own risk SCAM site.....
11 July 2024
Unprompted review
Reply from MegaCasino
Hi Daniel,
We are sorry to hear yu have this impression of us and would like to understand what went wrong.
Please join us on Chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you further.
Thanks for understanding,
The MegaCasino Team
Well deposit options are good but it's…
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..William Hill or Sky Vegas are really gud place to play games at least we don't loose there anything but urMEGA CASINO takes everything but dosent pay out anything 🤷♀️🤷♀️🤷♀️🤷♀️🤷♀️...
9 July 2024
Unprompted review
Reply from MegaCasino
Hi There,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thanks for understanding,
The MegaCasino Team
I have bin waiting 9 hours for one one…
I have bin waiting 9 hours for one one to help me I won’t money can’t take it out as yesterday the game kept messing up an now it says error on the game an then says I can’t take money out cuz I have a Active bouns witch I can’t get rid off cuz off the error
6 July 2024
Unprompted review
Reply from MegaCasino
Hi Paul,
We are sorry to hear you have been facing issues making a withdrawal.
We would like to check this further for you so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
This is very bad I have done withdrawal…
This is very bad I have done withdrawal two days back and I tried to chat with bot and also sending mails to customer service but they not even responding and not telling any update regarding withdrawal
28 June 2024
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry there has been a delay with your withdrawal and you are having issues to et a response from our support team.
We would like to check this further so please join us on Facebook or update the receive with your username and we will have a member of our support team reach out to you.
Thanks for understanding,
The MegaCasino Team
Great experience
Great experience, one a few quid , put in for withdrawal money in same day
Would recommend
25 June 2024
Unprompted review
Reply from MegaCasino
Hi Pete,
Thank you so much for sharing your experience with us!
We hope you will continue to enjoy playing with us and we appreciate your continued support. Congrats on your winnings!
The MegaCasino Team
Where's my winnings
Worried about my withdrawal after seeing all these reviews just under 2 days and still pending every time I try get an answer or explanation as to what's happening I get the same generic response. I've been told account is successfully verified so don't understand why taking so long.
Username Mick77077707
22 June 2024
Unprompted review
Reply from MegaCasino
Hi Michael,
We are sorry to hear there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We checked and see the withdrawal has since been processed and the funds should now be with you.
Thanks for understanding,
The MegaCasino Team
Don't waste your time & money
Same as others have said, quick to take your money but not so quick to hand it back. Been waiting for a withdrawal for 2 days, try to ask them what the hold up is but just get the same generic response that you see from them on here " it may take a few hours to process". The chat feature is rubbish as it takes them so long to reply you end up starting all over again with the chat bot. Plenty of better places to spend your money, places that actually pay out within a reasonable time frame!
19 June 2024
Unprompted review
Reply from MegaCasino
Hi There,
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
We would like to look into this further so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
morkar_km22
morkar_km22
Fast payout is all lies!
I have requested a withdrawal and after 48hrs still processing. Contacted and get told same message all the time by a AI BOT ,
Emailed told same .. all my documents are up to date . Can deposit instantly no problem, yet can't give back at the same speed. Surely if I'm all verified, this shouldn't be such a dragged out process 👎 .
19 June 2024
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry to hear there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We see the withdrawal has now been processed and the funds should arrive with you soon.
Thank you for your understanding,
The MegaCasino Team
Placed a request for withdrawal for…
Placed a request for withdrawal for £600 2 days ago and still NO funds. Apparently sitting with payments team still even tho all my documents are verified I have nothing to upload and your site doesn’t have an issue taking the money from my bank!!! If it isn’t sent to my bank today I am going to gambling commissions as the information time frames etc on your website are all lies. A few hours - LIES! Can take money but can’t pay it! Will not be playing again if this is what it is like!!
11 June 2024
Unprompted review
Reply from MegaCasino
Hi Lauren,
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
We would like to look into this further so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
Had a big win on 31st May so withdrew…
Had a big win on 31st May so withdrew £5,000 and withdrew another £5,000 on June 3rd I am still waiting 9 days later to receive anything in my bank
31 May 2024
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry there was a delay with your withdrawal.
We would like to look into this further so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
I have won over 11k on a slot from a…
I have won over 11k on a slot from a £25 deposit, little did I know it was tied to bonus funds that I wasn't able to withdraw. The bonus then got cancelled and all the funds have disappeared, total scam, have photos to prove this as well.
9 June 2024
Unprompted review
Reply from MegaCasino
Hi Jeris,
Please note that when you have an active bonus, once you use all your real money balance and you then start to place bets with your bonus balance, then, any winnings that are accumulated from the bonus funds, will then be added to your bonus balance as per our bonus policy until the bonus is redeemed.
As you chose to cancel this bonus, all funds were removed from your account and this process is not reversible, I am sorry for any disappointment this may cause. For further information, you can refer to our bonus policy:
https://www.megacasino.com/bonus-policy/
Thanks for understanding,
The MegaCasino Team
NO FUNDS RECEIVED FROM WITHDRAWAL Account number wtewte_tt93!
Account number Account number wtewte_tt93!
Absolutely shocking service I withdrew £400 at 1:30 am today and we are now at 10:30 at night and still no funds in my account. I have been told the same thing over and over again it’s been processed with the payments teams and they need to review it and a certain amount of time needs to be given and this could be a few hours yet here we are nearly 24 hours later. On the reviews I am very concerned and I will be taking this further as it’s given false information regarding withdrawal times. With whether or not this is to do with the procedures they need to do validating etc they should not be given wrong times.
Also, I checked on my account before withdrawing and it said that no information is required in order to withdraw yet at the minute I do withdraw, they requested my ID. It to me is buying time. Only £400 is pretty appalling. I will be taking this to the Gambling commission, if not sorted within the next few hours as advised in black and white writing. This company should be shut down if this is how they deal with customers.
7 June 2024
Unprompted review
Reply from MegaCasino
Hi Chloe,
We are sorry there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We checked and see it was processed soon after you left the review and sent to the card registered on the account, the funds should be with you soon.
Thanks for understanding,
The MegaCasino Team
Withdrawal delays
I‘m waiting on over £600 payout it does seem slow to withdraw money I keep hearing mega casino saying checks need to be made easy excuse to hold money back in my opinion and you only get a bot to talk to when trying to find out why or how long it will take very disappointing must do better
24 May 2024
Unprompted review
Reply from MegaCasino
Hi Tony,
We are sorry to hear there is a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We would like to look into this further so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
Take take take all the time
Take take take all the time.. I understand you don’t always win but when I’m playing £2 spins (put nearly £400 on) and winning nothing then it becomes a joke!! It’s always the same with your site. 1st £50 and won 80p back!!!???? 2nd £50 won about 6.40 back, and so on…. Dead spin after dead spin. Got the bonus and gave me £20 after nearly £250 I put on 🙄🤣 when are you actually gonna let people have a nice little win????? Robbing gets. Not going to bother using your site again it’s a shambles!
24 May 2024
Unprompted review
Reply from MegaCasino
Hi There,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thanks for understanding,
The MegaCasino Team
Withdrawal??? 7 days waiting for 200 pounds
At last 200 pounds in my account. Very worried that is gone after reading all reviews. Too much stress. No phone contact. Will not use again.
23 May 2024
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry there was a delay with your withdrawal.
We would like to look into this further so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
Half decent casino
Half decent casino, difficult to get a bonus and only pays profit like 10% of the time. Most bonuses give you 10 X your bet. Been waiting 2 days for my withdrawal too. TheLadel1 - fix please.
18 May 2024
Unprompted review
Reply from MegaCasino
Hi Jadon,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
We also checked the account and see your withdrawal was processed yesterday and sent to the card registered on your account. The funds should arrive with you soon.
Thanks for understanding,
The MegaCasino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.