Needed help from agent to sort an issue I had and agent Gustavo was excellent help. I do believe this agent used all efforts to help sort my issue compared to the other 2 agents that I previously had... See more
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Suspended my account despite opening up moments earlier to than not respond to my emails and still hasn't refunded my initial deposit of £371 even though it was done via wallet payment which takes 1hr... See more
Well deposit options are good but it's really not my Bad luck but none of ur casino games payout anything it's very Rubbish Ur Mega casino I am very Sorry to say other places like Paddy power ..Willia... See more
Company replied
Megacasino: murjon_nu55 Have uploaded verification documents as requested over and over. Want to withdraw winnings of £10k and yet your still messing about. Imy rating is pony but get th... See more
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Company details
Written by the company
Mega Casino is your one-stop-shop for everything live casino and slot games related. With a collection of over 2,000 live casino games and slots from over 50 of the industry’s most-established developers, and new games being added weekly, our players can enjoy a variety of game choices. Since opening our virtual doors in 2013, we have established ourselves as one of the most popular casino brands. We provide the closest experience you will get to a real casino from the comfort of your own home. In fact, it doesn’t have to be your home - our site is optimised to work on a number of different devices including both mobile phones and tablets.
Contact info
United Kingdom
- support@megacasino.com
- megacasino.com
1.9
Poor
485 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super slow withdrawals!!
Fast withdrawals???? This is the worst site for withdrawing your winnings on the net. I’m still waiting for a pending withdrawal of £195 after losing over £600. No communication just robots! Don’t think they care about your safety!! Deposits will go through in seconds unlike withdrawals (weeks)!!!!
8 May 2024
Unprompted review
Reply from MegaCasino
Hi Ryan,
We are sorry there is a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
If during this time, you are waiting to withdraw more funds, there are also various options to restrict your account and prevent you from playing in order to protect your funds while you wait for them, these can be found on our responsible gaming page, here, you can also set deposit limits. As we are a Safer Gambling Casino, we are obligated to have all these options available for players and these can be placed at any time.
We would like to check this further for you so please join us on chat, Facebook or send an email to support@megacasino.com and we will investigate this further.
Thanks for understanding,
The MegaCasino Team
Can’t log into my account
Can’t log into my account. Trying to contact customer service but no reply and wouldn’t accept my email. If I had known this I would’ve stayed away. No customer service number available.
I tried all the methods you have told me to try, and it still doesn’t allow me to log in!
7 May 2024
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry you are having issues accessing your account and contacting our support team.
Please make sure you are using the correct details to log in and you can also try the steps below:
1. Click on ‘Forgot Your Password?'
2. Enter your email or your username and click ‘Next’.
3. Choose your preferred route (email or SMS) to obtain the code and then click on 'Next'.
4. Enter the 4-digit code you received.
5. Create a new password and then click on 'Submit'.
If the issue keeps happening after that, please join us on Facebook or update the review with your username so we are able to assist you.
Thanks for understanding,
The MegaCasino Team
Awful a shame cause the games are good…
Awful a shame cause the games are good but they just scam you saying I had a 100% match bonus made a deposit for them to then say that they need me to send a photo of my bank card before I could have the bonus even though I’ve deposited loads of money before on here stay away
27 April 2024
Unprompted review
Reply from MegaCasino
Hi Ben,
We are sorry to hear you have this impression of us.
As a fully licensed and regulated online casino, we must adhere to strict regulations that include verifying our players' identity, residential address, and the source of their funds (in some cases). This helps ensure a safe and secure environment for our players, and it is an essential process ensure compliance with our licensing obligations.
We would like to look into this further so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
Deposited just fine won 3k withdrew…
Deposited just fine won 3k withdrew 2500 it's just been sat in pending for 14 hrs can't speak to anyone about it live chat is a bot think I've been scammed as alot of these negative reviews mention the same thing will update my review if they ever payout withdrawl times on their website states instant to 4hrs which its clearly not my username is bigwinplz199
I had an email on 6th May 11.30pm to state my withdrawl has been processed but still awaiting the funds then to get a reply on trust pilot 12hrs later saying they are still dealing with it so which is it have opened a complaint with resolver as its been 3 days with no funds to be seen
Day 4 still no reply still no funds I'm getting on to the gambling commission now
5 May 2024
Unprompted review
Reply from MegaCasino
Hi Josh,
We are sorry to hear there is a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
Thanks for understanding,
The MegaCasino Team
STAY AWAY IF YOU EXPECT QUICK PAYOUTS
STAY AWAY IF YOU EXPECT QUICK PAYOUTS. I have withdrawals pending with these and Lunacasino which is the same company,they spout about quick payouts and 2-24 hours to process but it appears that their idea of an hours is different 🤔 when you finally get an email back they say the same stuff don't worry as soon as it's processed you will be paid.Its a shame cos the site is really good but this BS let's them down. 1 star for withdrawals and 4 stars for the site. Username Chelseacol12 on lunacasino and Chelseacol14 on megacasino,it's now been 2 and a half days And it's still pending, Funny , how deposits are quick but are money is slow when we win, Really let's the site down.
3 May 2024
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry to hear there was a delay with your withdrawal.
Please note that as all wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We checked and see the withdrawal was processed after this and the funds should arrive with you soon.
Thanks for understanding,
The MegaCasino Team
A little concerned of the reviews
UPDATE i had my withdrawal within 2 days. I then won a further £550 and had the withdrawal within 12 hours. Will definitely continue to use this site. Thank you 🥰.
A little concerned of the reviews I’m seeing I’ve tried to withdraw £700 it’s sat on pending for hours have email with no response. Had no issues playing the actual casino or slots I liked the site so hoping not going to have problem with withdrawal would just stop me from playing in future.
4 May 2024
Unprompted review
Reply from MegaCasino
Hi Amy,
We are sorry to hear there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
If the withdrawal has not yet been processed, please join us on chat, Facebook or send over an email to support@megacasino.com and we will be happy to assist you further.
Thanks for understanding,
The MegaCasino Team
Abdhar_dr39
Abdhar_dr39
Be vary wary of this site I had deposited quick and fine I ask to withdraw, you’ll laugh at what they wrote ,so you can only withdraw 20£ up nothing less I withdrew £30 and it still hasn’t passed the first check over 24 hours ago well over 30 hours and counting I have never been so baffled in my life there’s no contact number you have a bot who tells you hold tight forever this site is the closest thing to a scam ever I’m happy there’s bad reviews wish I looked here prior
28 April 2024
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry to hear there is a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We see it has now been processed and the funds should arrive with you soon.
Thanks for understanding,
The MegaCasino Team
2nd time verification in 3 years
2nd time I have had problems with this casino. Don't know why but after 3 year playing off and on they now require documents for verification again. Emailed and was told everything was sorted. And to send a screen shot . No option to withdraw .
22 April 2024
Unprompted review
Reply from MegaCasino
Hi Trudi,
We are sorry to hear you are having issues making a withdrawal.
We would like to look into this further for you so please join us on chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you.
Thanks for understanding,
The MegaCasino Team
After spending the last 2 days trying…
After spending the last 2 days trying to make a withdrawal I’d give this site a 0 if I could. The site kept saying I’d got an active bonus so unable to withdraw funds unless I cancelled the bonus. Tried cancelling it 100’s of times it was a fault with a game kept popping up on my Home Screen. I went onto live chat all I received was generic responses and same with emails until I put that I would be putting a formal complaint in with the site and gambling commission. Now I’m able to withdraw my funds let’s see how long that takes!!
21 April 2024
Unprompted review
Reply from MegaCasino
Hi Claire,
We are sorry to hear you had issues requesting a withdrawal.
If a game is not closed after it has been played and remains open, this can cause issues requesting a withdrawal until the game is closed down.
In the future, I would suggest clearing cookies and cache from your browser before logging in, any game that resumes then should be able to be closed properly from the X button within the game.
Thanks for understanding,
The MegaCasino Team
blareg_rr72
blareg_rr72
I fort I would join the site to pass the time seemed ok deposit was easy and quick. Good game selection seemed abit of fun but now I've came to my withdrawal it's not fast like the page says it is. Now been waiting for 24 hours and nothing. Don't think I will be using again unless this fault is rectified quickly.
21 April 2024
Unprompted review
Reply from MegaCasino
Hi Reggie,
We are sorry to hear there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
We see the withdrawal has now been processed and the funds should arrive with you soon.
Thanks for understanding,
The MegaCasino Team
Red flag. Fraud
Apparently it is a fraud that don't pay out winners. My payment is still pending and no one responses and I think I must give up my money.
If any one see this review take it serious and stay away from this website.
It's a Malta based company which is heaven of those who takes your fund and don't give it back.
If they pay my money back I remove this post.
Update: I started a complaint against this unsafe website on gambling commission as they don't answer none of my emails and messages. Please If your money's displaced to website's owner bank account open a case on gambling commission until we down their unsafe website.
Update: Megacasino flagged my review containing harmful or illegal content. The question here is why MC don't give my money ? Simple they can release the money!! But they prefer remove my review!
Update: It's been 2 weeks that my money is pending. Still no reponse or sign of intention to pay me out. I wonder how this website has gained a Uk license?
By the way im using Resolver to chase my problem.
16 April 2024
Unprompted review
Reply from MegaCasino
Hi Cristina,
We are sorry to hear there was a delay with your withdrawal.
We checked and see that the win needed to be verified before the withdrawal was processed, this can take a longer if it needs to be checked with a third party game provider.
It is not our intention to delay withdrawals and once we had verified the win, the withdrawal was completed and sent to the card registered on your account.
Thanks for understanding,
The MegaCasino Team
Very very bad returns u can spend…
Very very bad returns u can spend thousands and have very few bonus games, I don't feel this about any other big name betting Institutions, I've spent thousands this year on one game in particular and I can count with 1 maybe 2 hands how many times the bonus has came in with very very poor returns even on the bonus I've never been up in terms of money.
15 April 2024
Unprompted review
Reply from MegaCasino
Hi Kirsty,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thanks for understanding,
The MegaCasino Team
I’ve only just joined megacasino I’ve…
I’ve only just joined megacasino I’ve tried to make a withdrawal funds have been pending nearly 24 hours can’t contact only chat with a bot is this a legitimate online casino?
11 April 2024
Unprompted review
Reply from MegaCasino
Hi Ian,
We are sorry to hear there is a delay with your withdrawal.
Please can you join us on Chat, Facebook or send an email to support@megacasino.com and we will be happy to assist you with this.
Thanks for understanding,
The MegaCasino Team
This casino is worse than worse
This casino is worse than worse. They always say "random generated drops" but when you play every day you realise how they cheat.
For example your win rate depends on your deposit and balance. And do not listen the crap talks they tell it is not dependent on that.
They use psychological tricks as well. For example good drop always ends up where you can see that next symbol was the winning one or the bonus and they always let you see that little bit of next drop so you think it was near. But in reality it is a trick to make you keep playing.
Another thing if you withdraw the money your win rate becomes so low that it is amazing you get maybe 1out 10 positive drop. They say it is have nothing to with it but as soon as you feed back the amount you withdrawn with extra money the rate will go up again. If you play here daily you should see the pattern of theyr tricks.
It is disgusting and this casino should not be allowed to operate like all other online gambling because they lie lie lie and lie again about rates, win, and other things
Make yourself a favour and don't play here
10 April 2024
Unprompted review
Reply from MegaCasino
Hi There,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thanks for understanding,
The MegaCasino Team
hutkir_hr17!
hutkir_hr17!
Made a deposit no problems stated I didn't need to upload any documents. Came to withdraw after 24 hours still isn't processed can't make a second withdrawal till first 1 is complete states on the site quick withdrawal! Tried every way to contact them no response to emails fb or bot very disappointed
40 minutes after posting review my withdrawal has been processed so I have amended my rating, customer service needs to improve dramatically to improve it more.
7 April 2024
Unprompted review
Reply from MegaCasino
Hi Kirsty,
We are really sorry there was a delay with your withdrawal.
All wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
I see you had a few more withdrawals after this and these were processed quickly, congratulations on your winnings!
Thanks for understanding,
The MegaCasino Team
If I could rate it 0 star
If I could rate it 0 star, I would. The customer service team is an absolute joke. Trying to get help on there through chatbot, all you would get is generic FAQs. And if you finally manage to go through all that, a live agent would give you even MORE generic replies as if they do not speak english or understand basic english. There is a game that allegedly did not end properly. Despite my 5 attempta to ask the CS to CLOSE IT FOR ME, they just keep going on and on about oh you need to click the X to exit the game. GOD IF I DID THAT, THE PROBLEM STILL PERSISTS THEN IT IS OBVIOUS THAT YOUR WEBSITE HAS A BUG….. Now I am stuck with money in the account because NO ONE WOULD END THE BLOODY GAME FOR ME AND CANCEL THE FRIGGEN BONUS FOR ME.
user is mariekeau1
cannot find your fb page so please help me here
4 April 2024
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry to hear you have issues closing a game.
We would like to assist you further with this and as you have had no luck with our support team, please join us on Facebook to update the review with your username and we will be happy to look into this further.
Thank you for your understanding,
The MegaCasino Team
Deposited £100
Deposited £100. Made 10x£10 deposit and eventually I get the bonus thinking I will win some back. 15 spins and I won £1.37.
Win rate is absolute joke don't play here
So I go there and I put in another £10 so now it's 110 in total. So I get the bonus in one of the new games and my balance is like £3 at that time thinking alright maybe good and I won £0.4 and I'm not joking. Few spins and I get another bonus and guess what? I won £0.18 😀 this is not a coincidence people runnnnnn awayyyyyy from this scam site
19 March 2024
Unprompted review
Reply from MegaCasino
Hey there,
Thanks for your feedback and really sorry to hear about your experience.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for, but we appreciate your understanding and certainly wish you better luck in the future.
Been waiting for withdrawal still…
Been waiting for withdrawal still nothing emailed several times still nothing never known it to take so long at all .I says to contact via email or Facebook pointless as you don’t get answer online chat it’s a robot aswell so how are you meant the claim winnings when no one answers will be taking this matter further if not sorted shouldn’t have to wait this long to all the money straight away but can't payout as fast ridiculous site
17 March 2024
Unprompted review
Reply from MegaCasino
Hi Jennifer,
We are sorry to hear your withdrawal is delayed and you are struggling to contact our support team.
Please update the review with your username and we will look into this and have a member of our support team reach out to you.
Thanks for understanding,
The MegaCasino Team
When exactly will my withdrawal arrive?
I recharge TRX3405 and withdraw TRX45998. My withdrawal has not been processed for several hours. The withdrawal status is pending. My username is taui84JI. I see a lot of people saying they can't get the money at all, and I'm worried
12 March 2024
Unprompted review
Reply from MegaCasino
Hi There,
We are sorry there has been a delay with your withdrawal.
Please note the withdrawal codes you have provided and the username you have provided are not recognized.
Please join us on chat, Facebook or send an email to support@megacasino.com so we can assist you further.
Thanks for understanding,
The MegaCasino Team
Now been processed due to receive funds…
Now been processed due to receive funds great would use this again patience is key great casino an team thankyou
11 March 2024
Unprompted review
Reply from MegaCasino
Hi Lee,
Thank you so much for sharing your experience with us!
We hope you will continue to enjoy playing with us and we appreciate your continued support. Congrats on your winnings!
The MegaCasino Team
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