I wanted to buy a red light mask for a while already but there is so many different brands & formula's that it took me a while to decide but I am very pleased to have chosen for the Megelin mask! 1st... See more
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MEGELIN mission is to empower individuals to look and feel their best by providing innovative, high-quality beauty products, and fostering an inclusive community that celebrates diversity and self-expression. Join us on this journey to unlock your unique beauty with confidence.
Contact info
1312 17th Street Suite 1135 Denver , 80202, CO , United States
- +1 833-551-0088
- customerservice@megelin.com
- megelin.com
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Order received as advertised
Order received as advertised. Just started using product and works as described. LEarning how to use the different levels, speed, and volume but so far all is working as advertised. Easy to hang with the velcro strips as well. Feels sturdy so hopefully the punch pads and casing hold up for a long time.
I’m very pleased with my red light and…
I’m very pleased with my red light and face mask. I have had great interactions with customer service when I reached out.
Great product
Great product, and I actually see results! I am 63 and have always had decent skin - aging pretty well BUT I wanted to try redlight therapy and bought a Swirise panel machine through the Megelin company. I have had a few people ask me what i've been using as my skin DOES look more even and polished - i love this unit and if it goes kapooey somewhere down the road, I will be buying another one
Horrible return service
I’ve asked to return an unused, un-opened item twice with no response.
the leggings state one size fits all…
the leggings state one size fits all maybe if you are a size 5 to 7
I ordered a red light therapy machine
I ordered a red light therapy machine, and the package was clearly opened than retaped. My free mask were missing from my package, The device had a blemish on the side of it. I reached out to Megelin, they gave a discount for the issue and re ordered the mask and had them shipped to me. The first order didn't go through, probable because of the holidays. I reached back out to them and they re ordered the mask for the second time and I received them rather quickly. I think this is excellent customer service. Thank you!
The product arrived quickly and it is…
The product arrived quickly and it is exactly as described. Fun for the whole family!
Red light therapy bed
I was very impressed with the product. Delivery was fast. The quality of the product is top-tier. Very excited to use my new red light therapy bed.
The mask is great!
The mask is great! I love the different light colors and the neck attachment is great! It’s a little hard to see out of the eyes.
Adapter cord missing
Ordered Megelin LED Light Therapy Machine. The adapter cord is missing, therefore, it is useless. Contacted Megelin support. They asked for pictures, order ID #, etc. All information was provided to them. Now I'm being sent to george@megelin. Haven't heard back.
Just send me a cord!
Customer service was great.
So far I’m pleased with the mask. Only been using few days. I did have concerns after ordering & thought about canceling. Customer service was great.
Megelin boxing
I purchased the Megelin boxing machine for myself. The purchasing process was super easy. They had several great promos around the holidays. The advertising was top notch. The product came within a good time frame. The bluetooth was easy to connect. The cons were that the buttons on the machine. They are hard to press and don't consistently work correctly with the images they are supposed to be. It's almost as if they are the same button or too close together. The box literally had no instructions in it either. I have been winging it. I really enjoy it but having directions would definitely help me understand a few things better.
Machine that was sent not the same as advertised
I bought the boxe machine to my family this Christmas, I clicked on the Instagram add; when I bought it, the video and photos was the upgraded version of the game. BUT, the one that arrived was the regular version off it.
Why the video is the upgraded version, but it came the simpler one???? I didn’t know that was 2 different ones, and I really wanted the one that it lights up on the direction that supposed to be punched. I didn’t care if it was more expensive, I wanted the one I was seeing on the video and advertised pictures.
So disappointed that arrived the simpler version of it.
Replacement
I had a malfunction with my product and customer service immediately took care of it by sending out a replacement right away!
Thank you so much!
Website was user-friendly and shipping…
Website was user-friendly and shipping speed was incredible. Would def purchase here again!
Easy to use
Easy to use. I love the nice box it came in. Product works like described. Only been using for 2 weeks.
Megelin shipped fast
Megelin shipped fast, works exactly like it is described. Very happy with my purchase and my husband was happy to get this as a gift
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