Meg Rivers Bakers of Happiness Reviews 

2,611
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

So I am writing this review as a cautionary warning to anyone who is thinking of buying from Meg Rivers Artisan Bakery. I paid the princely sum of £53 for the Showstopper Christmas Stag cake.... See more

Rated 5 out of 5 stars

My family absolutely loved the fruit cake. I have enjoyed homemade Christmas cakes all my life and this was as good if not better. We will be back! Many thanks Meg Rivers.

Rated 5 out of 5 stars

I organised boxes of brownies as a thank you for my team after successful delivery of a huge project. Jessica couldn't have been more helpful, allowing me to upload the info in a spreadsheet rather t... See more

Rated 5 out of 5 stars

Beautiful presented, the biscuits are fresh, tasty and so delicious they melt in your mouth the best!!. They make a wonderful gift and are something special. Alice kept me updated on my delivery. She... See more

Company details

  1. Cake shop
  2. Bakery
  3. Online Food Ordering Service
  4. Wholesale Bakery

Written by the company

Handmade cakes delivered as a gift or for you from our bakery in the Cotswolds. Every cake is finished and decorated by hand. All cake, traybakes and biscuit orders can be delivered next-day with your own personal message from our bakery in the Cotswolds. Cakes by Post Anywhere in the UK Founded in 1989 by keen baker Meg Rivers, we’ve built up a trusted and reliable reputation for outstanding bakes that arrive in tip-top condition every time. Whether you’re looking for a party centrepiece or a special gift for a loved one, Meg Rivers Bakers of Happiness offers hand-baked cakes across the UK. Sadly, Meg passed away in 2001, but her legacy and passion for quality cakes live on, and we continue to deliver cakes to thrilled recipients around the country. All of our delicious recipes are based on Meg’s own catalogue, and we pride ourselves on fantastic customer service — something Meg really valued. Our cakes are perfect as a thoughtful present for a loved one, whether it’s for a birthday, to say congratulations, or to help them through a stressful exam time! And with our next day cake delivery service, you can send a sumptuous gift anywhere in the UK quickly and easily - hand baked by our skilled crafts people.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,611)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Cakes very nice

Cakes very nice. Having asked for the first on Feb 1st, I expected that would be February's, but another arrived a week or so later.

9 February 2023
Rated 3 out of 5 stars

Fruit cake bought as a present but very…

Fruit cake bought as a present but very disappointed box arrived damaged. I’m sure the cake will be delicious though!

10 February 2023
Meg Rivers Bakers of Happiness logo

Reply from Meg Rivers Bakers of Happiness

Hi There, please can you send any photo's and additional info through to customercare@megrivers.co.uk and we can investigate this further. It will still have been yummy I am sure of it! best wishes, Jess

Rated 5 out of 5 stars

Coffee and walnut cake surprise!

I ordered coffee and walnut cake as an extra birthday gift. The recipient was absolutely delighted with the cake! He said it was very tasty and unfortunately had to share!!!
It arrived on the date specified, well packaged.

7 February 2023
Rated 1 out of 5 stars

Truly the worst customer service

Truly the worst customer service. Ordered the starving student bundle. My daughter didn’t receive the parcel. And once left at a neighbouring property 48 hours late and no notification from APC the reply from Meg was
a
APC could not offer an explanation as to why the parcel was not delivered, but we hope the recipient is enjoying”.
Well I’m sure they are. If you’re not in the habit of feeding the neighbourhood don’t bother. A chance of a refund, you may as well sing for it if you have the time for the endless emails.

9 February 2023
Unprompted review
Meg Rivers Bakers of Happiness logo

Reply from Meg Rivers Bakers of Happiness

Hi Anna, I'm really sorry you feel this way. There's been some confusion and crossed emails. We'd obviously never expect you to feed neighbours! You didn't tell us it had been mis-delivered so when we had photographic proof of delivery from the courier we hoped the recipient was enjoying it. This obviously wasn't the case. Our named day delivery terms are stated as best endeavour only as we sadly can't control what happens to parcels once they leave us on time as this did, but on this occasion I hope we've resolved this for you. Best Wishes, Jessica

Rated 5 out of 5 stars

Expensive but worth every single penny…

Expensive but worth every single penny because the 4 inch christmas cake is a taste sensation. Everything about it was delicious and it surpassed all my expectations. The cake itself was moist and almost melted on the tongue. The marzipan is the best marzipan I have had in years and the soft icing on the top was heaven. I finished it in 2 days and could easily have eaten the whole thing in one sitting!! Lol! I am glad I bought it when it was on offer as I got 2 for the price of 1 however, I will still happily pay full price next christmas because I know that it is exceptional quality and I will not be disappointed. I would buy the cake tin to go with it the next time though for practical purposes as I had to search for a tin to keep it in. If you are hesitating for any reason then I hope my review will persuade you to make the purchase because you won't regret it!

3 February 2023
Rated 5 out of 5 stars

All round 👍

Arrived when expected,beautifully packed,delicious ginger cake. The fruit cake is yet to be tasted. Look forward to tasting it!

31 January 2023
Rated 5 out of 5 stars

Delicious

Bought as a gift but have been told they were delicious. Easy to order and great communication re delivery. They were safely received on specified date.

24 January 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look