Richard at Ossington location was amazing. So caring, and his attention to detail was above average. My only feedback is that Mejuri discontinues items way too frequently. It's disappointing to have b... See more
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Company details
Written by the company
Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
Contact info
64 Ossington Ave, M6J 2Y7, Toronto, Canada
- contact@mejuri.com
- mejuri.com
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Replied to 99% of negative reviews
Typically replies within 2 weeks
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Mejuri products are beautiful
Mejuri products are beautiful and affordable. Each piece feels like a unique treat. Would highly recommend purchasing from them my experience has been positive each time I have purchased.
10/10
I had a checkup appointment, and they took me as soon as I arrived (10 min early). Talked me through the procedure and made me feel at ease. Extremely polite and friendly.
I love this brand
I love this brand. Interesting jewelry that is good quality and timeless. I’ve been wearing the 4 stacking rings I purchased in the Williamsburg store everyday for months now. They look so contemporary and are super cute and comfortable. Customer service was excellent in store.
The wide selection of products
The wide selection of products. The variety of prices to suit almost every budget. The efficient and fast delivery. Very addictive ;)
In store Customer Service definitely…
In store Customer Service definitely needs to improve. Not helpful at all!
I love my jewelry, but not the service. Disappointed!

Reply from Mejuri
Richard at Ossington location was…
Richard at Ossington location was amazing. So caring, and his attention to detail was above average. My only feedback is that Mejuri discontinues items way too frequently. It's disappointing to have bought an item less than a year ago, only to find out that it's no longer available. Grateful that Richard was able to offer an alternative and issue me a gift certificate for my remaining balance.
Well
Well, I bought an expensive chain necklace from you that arrived damaged. When I out a claim in, it was denied. Absolutely unacceptable. I will never order from you again and will tell all of my friends not to order from you. Awful costumer experience. You've lost a long time customer with a lot of sway amongst big spenders.

Reply from Mejuri
Poor Quality and Even Worse Customer Support
I received two items from Mejuri as Christmas gifts and both have had major quality issues. The ring dented and discolored after only a few months of light wear so I can no longer use it. Recently one of my earrings broke when the post simply fell off. I submitted a warranty claim but they denied it claiming the break was caused by accidental pressure or force. This is incredibly frustrating because no force was applied and the post just detached. It is disappointing that jewelry at this price point is less durable than basic pieces I have owned for years and the brand refuses to stand behind their products.
UPDATE 11 May 2026 Mejuri responded to my review asking me to reach out but it was a total waste of time. Despite following up as requested they continue to blame me for the damage and insist a snapped earring post is my breaking it. It is clear they have no intention of honoring their warranty or taking responsibility for poor quality. Avoid this brand if you expect your jewelry to last or want actual customer support.

Reply from Mejuri
Awful Quality
The quality for their Gold Vermeil products is horrible. The earring I got for my girl is tarnished after a month. It was properly cleaned and maintained but still tarnished anyway

Reply from Mejuri
Consistently great!
Consistent quality, fun designs and solid customer service. All of that and I always shop Canadian!
Excellent products
Excellent products, craftsmanship is spot on.
The diamond initial charm is fantastic. The chain is really nice too, however, when the chain arrived it was quite tangled. It was on a little square thing, but at the back it was knotted. I managed to get it untangled after a while and it was fine. It was frustrating.
Beautiful collection
Beautiful collection, great service and fine quality is always found at Mejuri. I will always browse the site if I feel like I need to add a hip or classic new item of jewelry in my collection.
I love Mejuri jewelry
I love Mejuri jewelry. It’s unique and stylish. I like the way the company displays their products in the store. They also have a good website that is easy to navigate. Staff have always been friendly and helpful when I have visited the store.
I did find it a little difficult to go back and look at my full answer on the survey on my iPhone.
Ordering is so easy
The ordering process was easy, and delivery was super fast with excellent communication along the way. The hardest thing is choosing what to order. Quality of the product is fantastic.
I love mejuri
I love mejuri, everything is stunning and my order was delivered sooooo quickly
Always amazing
Mejuri customer experience is seamless and their products are consistently high quality. You cannot go wrong and will be satisfied with your purchase!
Amazing jewelry
Amazing jewelry. Beautiful quality and a lot of options. Wished they carried more white gold.
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