Mejuri Reviews 5,384

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,073 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and craftsmanship of the products, often highlighting their unique and elegant designs. Many appreciate the wide selection of jewelry available, suitable for various tastes and occasions. The staff and customer service are frequently commended for being friendly, helpful, and responsive, making the shopping experience pleasant and efficient. However, some customers expressed dissatisfaction with the durability of certain items, particularly regarding clasps and the longevity of some gold pieces, with a few reporting issues like breakage or tarnishing after a short period. There were also occasional concerns about the pricing of some items, with a minority feeling they were expensive compared to the perceived quality or alternatives.

What people talk about most

Product

Customers consistently express satisfaction with the product quality, often highlighting the elegant designs... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as well-made,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

Staff

People report positive experiences with staff. Customers consistently praise the staff for being friendly,... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the reasonable and affordable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Richard at Ossington location was amazing. So caring, and his attention to detail was above average. My only feedback is that Mejuri discontinues items way too frequently. It's disappointing to have b... See more

Rated 4 out of 5 stars

Excellent products, craftsmanship is spot on. The diamond initial charm is fantastic. The chain is really nice too, however, when the chain arrived it was quite tangled. It was on a little square th... See more

Rated 4 out of 5 stars

I have been a loyal customer since 2019. I purchased an item to commemorate the death of a dearly loved family pet, it was to be a Christmas gift. Upon opening of the item I was shocked, it was not w... See more

Rated 4 out of 5 stars

There isn't a Mejuri store in the city where I live (Dallas). So, if I'm in a city that has one I always go in and get something for myself to remember the trip. My experience in Chicago was the worst... See more


Company details

  1. Shopping & Fashion

Written by the company

Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Mejuri products are beautiful

Mejuri products are beautiful and affordable. Each piece feels like a unique treat. Would highly recommend purchasing from them my experience has been positive each time I have purchased.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

10/10

I had a checkup appointment, and they took me as soon as I arrived (10 min early). Talked me through the procedure and made me feel at ease. Extremely polite and friendly.

26 April 2026
Rated 5 out of 5 stars

I love this brand

I love this brand. Interesting jewelry that is good quality and timeless. I’ve been wearing the 4 stacking rings I purchased in the Williamsburg store everyday for months now. They look so contemporary and are super cute and comfortable. Customer service was excellent in store.

6 March 2026
Rated 3 out of 5 stars

In store Customer Service definitely…

In store Customer Service definitely needs to improve. Not helpful at all!
I love my jewelry, but not the service. Disappointed!

25 April 2026
Mejuri logo

Reply from Mejuri

Hi Shamita, thank you for reaching out. We're sorry to hear about your experience, and we will be sure to share this feedback with our team. In the meantime, we'd like to get more details about your experience. If you're open to it, feel free to reach out to us at contact@mejuri.com.

Rated 4 out of 5 stars

Richard at Ossington location was…

Richard at Ossington location was amazing. So caring, and his attention to detail was above average. My only feedback is that Mejuri discontinues items way too frequently. It's disappointing to have bought an item less than a year ago, only to find out that it's no longer available. Grateful that Richard was able to offer an alternative and issue me a gift certificate for my remaining balance.

25 April 2026
Rated 1 out of 5 stars

Well

Well, I bought an expensive chain necklace from you that arrived damaged. When I out a claim in, it was denied. Absolutely unacceptable. I will never order from you again and will tell all of my friends not to order from you. Awful costumer experience. You've lost a long time customer with a lot of sway amongst big spenders.

24 April 2026
Mejuri logo

Reply from Mejuri

Hi Carrie, thank you for getting in touch. We're sorry to hear this, as this is far from the experience we want any of our customers to have. We will be sure to share this with our Leadership Team, and in the meantime, we'd like to get more details about your warranty and explore next steps with our internal teams. If you're open to it, please reach out to us at contact@mejuri.com. We hope to hear from you.

Rated 1 out of 5 stars

Poor Quality and Even Worse Customer Support

I received two items from Mejuri as Christmas gifts and both have had major quality issues. The ring dented and discolored after only a few months of light wear so I can no longer use it. Recently one of my earrings broke when the post simply fell off. I submitted a warranty claim but they denied it claiming the break was caused by accidental pressure or force. This is incredibly frustrating because no force was applied and the post just detached. It is disappointing that jewelry at this price point is less durable than basic pieces I have owned for years and the brand refuses to stand behind their products.

UPDATE 11 May 2026 Mejuri responded to my review asking me to reach out but it was a total waste of time. Despite following up as requested they continue to blame me for the damage and insist a snapped earring post is my breaking it. It is clear they have no intention of honoring their warranty or taking responsibility for poor quality. Avoid this brand if you expect your jewelry to last or want actual customer support.

2 December 2025
Unprompted review
Mejuri logo

Reply from Mejuri

Hi Yasminem, thank you for getting in touch. We're sorry to hear about your experience, we understand the disappointment. For insight on our 2-year warranty policy, our warranty will cover defects in materials and craftsmanship, but not damages caused by wear and tear. While our policies are set in place to maintain fairness amongst our customers, we'd like to take a closer look at your pieces with our team. if you're open to it, please follow up with our request for more information, or reach out to us directly at contact@mejuri.com. We hope to hear from you.

Rated 1 out of 5 stars

Awful Quality

The quality for their Gold Vermeil products is horrible. The earring I got for my girl is tarnished after a month. It was properly cleaned and maintained but still tarnished anyway

1 May 2026
Unprompted review
Mejuri logo

Reply from Mejuri

Hi Vincent, thank you for getting in touch. We're sorry to hear about your experience, especially seeing this was meant to be a special gift. For insight on our 18k Gold Vermeil, it will naturally tarnish over time, especially when exposed to moisture or chemicals. The tarnish is typically easy to remove by buffing with our polishing cloth. If the polishing cloth isn't doing the trick, we'd love to take a closer look with our team and explore next steps. Should you wish to chat further, please reach out to us at contact@mejuri.com.

Rated 4 out of 5 stars

Excellent products

Excellent products, craftsmanship is spot on.
The diamond initial charm is fantastic. The chain is really nice too, however, when the chain arrived it was quite tangled. It was on a little square thing, but at the back it was knotted. I managed to get it untangled after a while and it was fine. It was frustrating.

24 April 2026
Rated 5 out of 5 stars

Beautiful collection

Beautiful collection, great service and fine quality is always found at Mejuri. I will always browse the site if I feel like I need to add a hip or classic new item of jewelry in my collection.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I love Mejuri jewelry

I love Mejuri jewelry. It’s unique and stylish. I like the way the company displays their products in the store. They also have a good website that is easy to navigate. Staff have always been friendly and helpful when I have visited the store.
I did find it a little difficult to go back and look at my full answer on the survey on my iPhone.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordering is so easy

The ordering process was easy, and delivery was super fast with excellent communication along the way. The hardest thing is choosing what to order. Quality of the product is fantastic.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I love mejuri

I love mejuri, everything is stunning and my order was delivered sooooo quickly

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Always amazing

Mejuri customer experience is seamless and their products are consistently high quality. You cannot go wrong and will be satisfied with your purchase!

29 April 2026
Unprompted review

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