Had a Vendor that Payment did not go through. Other than pushing you off to thier Bot for a problem I knew the autmation could not solve without a real person. Brady looked into the solution and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called in needing assistance for bill pay for my QuickBooks desktop. Lulu was extremely professional, helpful and polite. While we were unable to accomplish what we needed on the call, Lulu followed... See more
Company replied
The AI chat bot BAD; Human service GREAT. The email Melio was not very well worded to guide me to what I needed to do. The AI chat bot was utterly useless until it finally gave me the option of con... See more
Company replied
Sara V should get a raise. She replied with multiple emails and helped me understand the options for my Fast ACH payment. I got the run-around with Melio chat who said I had to contact Intuit. I calle... See more
Company replied
Company details
- Business-to-Business service
- Accounting Software Company
- Alternative Financial Services
- Money transfer service
- Non-bank financial service
- Payment service
Written by the company
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.
Contact info
18 West 18th Street, 8th Floor, 10011, New York, NY, United States
- (646) 665-4684
- info@meliopayments.com
- meliopayments.com
3.9
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dayshona was super helpful
Dayshona was super helpful! I had some questions and issues with our account and they went above and beyond to assist!
6 March 2026
Unprompted review
Reply from Melio
Hi Kelly,
Thank you for your wonderful feedback! We’re so glad Dayshona could help and go the extra mile to support you. We’ll be sure to share your kind words!
Best,
Team Melio
GREAT CUSTOMER SERVICE
Lulu & Mo were amazing. They assisted with our set up & helped us get through some technical issues.
6 March 2026
Unprompted review
Reply from Melio
Hi Nidia,
Thank you so much for your kind words! We’re thrilled to hear Lulu & Mo were able to support your setup and help resolve those technical issues. We’ll be sure to pass along your praise.
Best,
Team Melio
Aaron
Aaron - nice to have an actual person. I am praying AI is not that good.
4 March 2026
Unprompted review
Reply from Melio
Hi Eileen,
We really appreciate this! It’s always nice to hear that the human touch made a difference. Thanks for taking the time to leave a review!
Best,
Team Melio
I like the platform and support is…
I like the platform and support is always super helpful. The platform is very intuitive to use
4 March 2026
Unprompted review
Reply from Melio
Hi Andreea,
Thank you so much for your kind words! We’re thrilled to hear that you find the platform intuitive and that our support team has been helpful. Your feedback truly means a lot to us. If you ever need anything else, please don’t hesitate to reach out. We’re always here to help!
Best,
Team Melio
Sadly the bill approval workflow is unusable
We have been using BILL.com and were lured to Melio's $80/month plan because it promised the Approval workflow features we had on BILL.fom at 1/3 the price.
After four days we can see that Melio has a virtually unusable approval workflow and slow support. We are still under the trial month and we have spent a few days trying to test but tickets to unanswered for days so we can't get help to make sure we are getting the most out of it.
Their live chat support did not know the platform and so opened a ticket. And after hour tickets never get answered.
I think if you are a very small company and don't need approval workflow, Melio may be a good option. But their approval features are unusable. And their contextual help and articles have too many holes to be of any use for anything but the most basic questions.
After seeing Melio's reply to my initial review above, you can see the problem: A canned reply of hearing my concern. But no serious attempt to understand or address it. I've worked with much larger SaaS providers who take feedback seriously and try to retain customers.
2 March 2026
Unprompted review
Reply from Melio
Hi Steve,
Thank you for sharing your feedback and for trying Melio. We understand how critical approval workflows are and appreciate your insights on the challenges you experienced, including delays in support. Feedback like yours helps us improve both the platform and our support.
If you have any further questions or concerns, please feel free to reach out to reviews@melio.com.
Best,
Team Melio
Quick help on the few times my own…
Quick help on the few times my own mistakes have required help.
27 February 2026
Unprompted review
Reply from Melio
Hi Shannon,
Thank you for your great feedback!
We’re glad to hear that whenever you’ve needed assistance, our team has been able to provide quick and helpful support. We know that mistakes happen, and we’re always here to make the resolution process as smooth and stress-free as possible.
We truly appreciate you taking the time to share your experience!
Best,
Team Melio
Quick and very useful help from Dayshona
Dayshona followed up on a unresolved issue for me and also gave me instructions on how to get related info. Very helpful
26 February 2026
Unprompted review
Reply from Melio
Hi David,
Thank you for taking the time to share your feedback!
We’re so glad to hear that Dayshona followed up on your unresolved issue and provided clear instructions to help you find the related information you needed. Proactive follow-up and helpful guidance are exactly the kind of support we strive to deliver.
We truly appreciate your kind words and will be sure to pass them along. If there’s ever anything else we can assist you with, we’re here to help!
Best,
Team Melio
I had a situation where I received the…
I had a situation where I received the wrong routing or account number and the transfer was processed but, not deposited. I took care of the payment myself. I contacted Melio and explained the situation to them. They explained to me what my options were and helped me to carry them out. It was quick and easy.
25 February 2026
Unprompted review
Reply from Melio
Hi there,
Thank you for sharing your experience.
We understand how stressful it can be when a transfer doesn’t go through as expected, especially due to incorrect routing or account details. We’re glad to hear that once you reached out, our support team was able to clearly explain your options and guide you through the next steps quickly and smoothly.
We truly appreciate your feedback and are always here if you need further support.
Best,
Team Melio
Fast call back
I got a call very fast and the problem was explained.
25 February 2026
Unprompted review
Reply from Melio
Hi there,
Thank you so much for your kind words!
We’re really pleased to hear that you received a prompt call back and that everything was clearly explained to you. Providing fast, straightforward support is something we take great pride in, so it’s wonderful to know that was your experience.
If you ever need anything else, we’re always here to help!
Best,
Team Melio
Dayshona was super helpful and very…
Dayshona was super helpful and very quick with finding out the solution! I would work exclusively with Dayshona if I got the choice. Excellent experience.
24 February 2026
Unprompted review
Reply from Melio
Hi Megan,
We’re thrilled to hear that Dayshona was able to provide such quick and helpful support. It’s wonderful to know she made such a strong impression. We’ll be sure to pass along your kind words.
We’re grateful for the opportunity to support you and look forward to assisting you again whenever you need us!
Best,
Team Melio
Sara V at Melio was extremely helpful…
Sara V at Melio was extremely helpful and swift to remedy our payment issue. Great customer service!
23 February 2026
Unprompted review
Reply from Melio
Hi Scott,
Thank you for your thoughtful review! We’re delighted to hear that Sara was able to quickly resolve your payment issue and provide the level of service you deserve. Delivering prompt, effective support is something we take great pride in.
We’ll be sure to share your kind words with Sara! Recognition like this means so much to our team.
Thank you for choosing Melio, and please don’t hesitate to reach out if there’s anything else we can assist you with!
Best,
Team Melio
Updating 2 factor phone number
Customer support rep (Sara) did a great job resetting the phone number associated with my 2fa. My issue was resolved quickly and without much demand on my time.
20 February 2026
Unprompted review
Reply from Melio
Hi Daniel,
Thank you for taking the time to share your experience!
We’re so glad to hear that Sara was able to assist you promptly and make the process of resetting your 2FA phone number smooth and efficient. Providing quick, effective support while respecting our customers’ time is very important to us.
We’ll be sure to pass along your kind words to Sara; feedback like yours truly means a lot to our team. If there’s ever anything else we can help with, we’re here for you!
Best,
Team Melio
Melio is an excellent platform
19 February 2026
Unprompted review
Reply from Melio
Hi Juan,
Thank you for your wonderful feedback! We’re thrilled to hear that you find Melio to be an excellent platform.
We truly appreciate you taking the time to share your thoughts and for being part of the Melio community!
Best,
Team Melio
Reply from Melio
Hi Loren,
Thank you so much for your kind words! We’re truly grateful you took the time to share your experience. Being described as helpful, understanding, professional, and kind means a great deal to us; it’s exactly the standard we strive for every day.
Your feedback encourages our team to keep delivering the highest level of support and care. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Best,
Team Melio
Very efficient and fast response and…
Very efficient and fast response and problem-solving. Thank you very much!
18 February 2026
Unprompted review
Reply from Melio
Hi there,
Thanks for sharing this awesome feedback. We're so glad to hear that our support was fast, efficient, and solved your issue! We appreciate the compliments and appreciate you using Melio!
Best,
Team Melio
A mistake was made with the bank…
A mistake was made with the bank account number, which was quickly resolved by Sara V who straightened out the problem.
Thanks so much for your excellent personal customer service.
18 February 2026
Unprompted review
Reply from Melio
Hi Richard, we’re glad to hear that Sara V. was able to provide excellent support. We understand how frustrating a mistyped bank account can be, and we’re pleased this was resolved for you. Thank you for choosing Melio.
-Team Melio
Immediate Resolution
I worked with Sara V. who was able to resolve my issue immediately.
17 February 2026
Unprompted review
Reply from Melio
Hi CSmith,-- Your satisfaction is of utmost importance to us, and we're glad to hear Sara V. was able to resolve your issue immediately. Thanks for using Melio!
-Team Melio
Reply from Melio
Hi David, how awesome-- thanks for sharing! We aim to offer supreme support and appreciate you using Melio.
- Team Melio
Unreliable Support – Account Ghosted for 30+ Days
If you're running a real business, steer clear of Melio. I set up an account, linked my bank account, integrated to Xero.com, followed all the procedures, and made a payment (with a confirmation of it being processed!). A few hours late they suspended my account because their system "could not verify" information on my company and the payment to not be made. Even worse, I forwarded the payment confirmation to the recipient, only for the payment to never arrive. Talk about a bad look.
The process to resolve this is to email a specific address, which I did three times over the course of a month. I requested next steps and proactively sent our EIN, W-9, and company website details to prove our legitimacy, all without being prompted. Why did I have to go to these lengths? Because Melio has no customer support. I received zero responses from their support or compliance teams in the last month. Good luck trying to call them.
The lack of basic communication is unacceptable from any company. From one that handles financial transactions and has access to my bank account? This is offensively bad. They clearly don't take customer service seriously. Do you really want to trust them with your bank account and payments?
See their unhelpful response below. They make no attempt to resolve any issues. Even more frustrating, they still have access to my bank account and I have no ability to remove it.
17 January 2026
Unprompted review
Reply from Melio
Hi Arun, thank you for your feedback. We understand that the account review process can be disappointing. Each account is carefully evaluated by our compliance team to ensure we’re able to support the business appropriately, and follow-up details are provided via email. While this may not have been the outcome you hoped for, we appreciate your understanding. Any follow-up regarding this matter can be directed to reviews@melio.com.
- Team Melio
Nothing is working
Can't create a account. Can't reset a pw if an account exists. Can't login to their website with or without Intuit id as they want me to sign in with Intuit. Zoom meetings with their does not connect ever. Besides they work eastern hours only.
12 February 2026
Unprompted review
Reply from Melio
Hi Tejas, we're sorry you're having this difficulty, and we'd like to help. Our support team will be able to provide the proper steps to get set up with Melio. Please email us at support@melio.com.
-Team Melio
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