I did not want to have to do this.. since things were going well all these years. As a small business, our ability to function relies heavily on prompt and reliable payment processing. We are ext... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can't create a account. Can't reset a pw if an account exists. Can't login to their website with or without Intuit id as they want me to sign in with Intuit. Zoom meetings with their does not conne... See more
Company replied
A mistake was made with the bank account number, which was quickly resolved by Sara V who straightened out the problem. Thanks so much for your excellent personal customer service.
Company replied
The AI chat bot BAD; Human service GREAT. The email Melio was not very well worded to guide me to what I needed to do. The AI chat bot was utterly useless until it finally gave me the option of con... See more
Company replied
Company details
- Business-to-Business service
- Accounting Software Company
- Alternative Financial Services
- Money transfer service
- Non-bank financial service
- Payment service
Written by the company
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.
Contact info
18 West 18th Street, 8th Floor, 10011, New York, NY, United States
- (646) 665-4684
- info@meliopayments.com
- meliopayments.com
3.4
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response.
20 March 2026
Unprompted review
Reply from Melio
Hi Erin,
Thank you for your feedback! We’re glad to hear you experienced a quick response; that’s exactly what we aim for. We appreciate you choosing Melio!
Best,
Team Melio
Sara was very helpful!
Sara was quick to respond, gave me great information and additional articles that would be helpful. Very satisfied with the help I received today!
18 March 2026
Unprompted review
Reply from Melio
Hi Sarah,
Thank you so much for your kind feedback. We really appreciate it! We’re thrilled to hear Sara was able to provide quick, helpful support and useful resources. We’ll be sure to share your kind words with her!
Best,
Team Melio
Quinn
I would like to express my sincere appreciation for Quinn from the Melio Support Team. Quinn helped me resolve multiple issues with exceptional professionalism and care. He followed up promptly on every open task, provided clear guidance, and ensured that nothing fell through the cracks. His responsiveness, patience, and thorough support made a tremendous difference.
He delivered truly outstanding customer service, and I am very grateful for his assistance.
18 March 2026
Unprompted review
Reply from Melio
Hi Maria,
We’re delighted to hear Quinn provided such professional, responsive, and thorough support. We’ll be sure to share your feedback with him; it will mean a lot.
Thanks again for choosing Melio!
Best,
Team Melio
I called in needing assistance for bill pay…
I called in needing assistance for bill pay for my QuickBooks desktop. Lulu was extremely professional, helpful and polite. While we were unable to accomplish what we needed on the call, Lulu followed up very shortly after with written instruction that may help...and it did! Not only did she get me what I needed, she taught me something new! Thank you, Lulu!
18 March 2026
Unprompted review
Reply from Melio
Hi Tegan,
Thank you for sharing this! Lulu will be thrilled to hear it! We’re so glad she was able to follow up quickly, help resolve the issue, and even teach you something new along the way.
We really appreciate you calling this out!
Best,
Team Melio
Melio's service is unreliable
Melio's service is unreliable, and the company refuses to provide a refund when its core system fails.
The Problem: Melio repeatedly charged the wrong bank account (out of two at the same bank). This continued for two more payments even after we followed instructions to remove the incorrect account. Melio admits they cannot locate or fix the problem and cannot guarantee it won't happen again.
The Outcome: We purchased the annual plan in February but were forced to stop using the service by March due to the catastrophic risk. Melio refused to issue a pro-rated refund, despite the admitted, unfixable system failure. This is outrageous, demonstrating terrible customer service and greed.
16 January 2026
Unprompted review
Reply from Melio
Hi there,
We expect our platform to handle payments accurately, and situations like the one you described are taken seriously. When multiple bank accounts are involved, correct configuration and confirmation steps are critical to ensuring payments are routed as intended.
Our subscription terms are applied consistently, including in cases where a customer chooses to discontinue use. That said, if you believe there was an error in how your case was handled, we’re open to taking another look.
You can reach our team directly at reviews@melio.com, and we’ll review the details further.
Best,
Team Melio
Best and quick service from Quinn and I…
Best and quick service from Quinn and I really appreciate it.
17 March 2026
Unprompted review
Reply from Melio
Hi Neel,
Thanks for sharing your experience! We love to hear that Quinn delivered amazing service. We'll be sure to share your appreciation with him!
Best,
Team Melio
The agent was quick in resolving my…
The agent was quick in resolving my issue. Appreciated his quick turn around.
10 March 2026
Unprompted review
Reply from Melio
Hi Bill,
Thanks for sharing this awesome feedback. We're so glad to hear that our support team was fast, efficient, and solved your issue! We appreciate the compliments and appreciate you using Melio!
Best,
Team Melio
Suspended account with no notice or information
They cancelled my account days after I scheduled a payment. Support wouldn't tell me why, just said you can't use the service "but let me know if I can help you with anything else." Huge waste of my time and now I have to scramble to make a payment today that I thought was addressed last week. Terrible experience and entirely unreasonable.
9 March 2026
Unprompted review
Reply from Melio
Hi there,
We understand how frustrating this situation must have been. Account closures are handled internally by our verification team, so the Support team is unable to provide further details.
You should have received an email regarding the closure, please check your inbox for more information. If you’re unable to locate it, feel free to reach out to us at reviews@melio.com and we’ll be happy to assist further.
Best,
Team Melio
Dayshona was super helpful
Dayshona was super helpful! I had some questions and issues with our account and they went above and beyond to assist!
6 March 2026
Unprompted review
Reply from Melio
Hi Kelly,
Thank you for your wonderful feedback! We’re so glad Dayshona could help and go the extra mile to support you. We’ll be sure to share your kind words!
Best,
Team Melio
GREAT CUSTOMER SERVICE
Lulu & Mo were amazing. They assisted with our set up & helped us get through some technical issues.
6 March 2026
Unprompted review
Reply from Melio
Hi Nidia,
Thank you so much for your kind words! We’re thrilled to hear Lulu & Mo were able to support your setup and help resolve those technical issues. We’ll be sure to pass along your praise.
Best,
Team Melio
Aaron
Aaron - nice to have an actual person. I am praying AI is not that good.
4 March 2026
Unprompted review
Reply from Melio
Hi Eileen,
We really appreciate this! It’s always nice to hear that the human touch made a difference. Thanks for taking the time to leave a review!
Best,
Team Melio
I like the platform and support is…
I like the platform and support is always super helpful. The platform is very intuitive to use
4 March 2026
Unprompted review
Reply from Melio
Hi Andreea,
Thank you so much for your kind words! We’re thrilled to hear that you find the platform intuitive and that our support team has been helpful. Your feedback truly means a lot to us. If you ever need anything else, please don’t hesitate to reach out. We’re always here to help!
Best,
Team Melio
Sadly the bill approval workflow is unusable
We have been using BILL.com and were lured to Melio's $80/month plan because it promised the Approval workflow features we had on BILL.fom at 1/3 the price.
After four days we can see that Melio has a virtually unusable approval workflow and slow support. We are still under the trial month and we have spent a few days trying to test but tickets to unanswered for days so we can't get help to make sure we are getting the most out of it.
Their live chat support did not know the platform and so opened a ticket. And after hour tickets never get answered.
I think if you are a very small company and don't need approval workflow, Melio may be a good option. But their approval features are unusable. And their contextual help and articles have too many holes to be of any use for anything but the most basic questions.
After seeing Melio's reply to my initial review above, you can see the problem: A canned reply of hearing my concern. But no serious attempt to understand or address it. I've worked with much larger SaaS providers who take feedback seriously and try to retain customers.
2 March 2026
Unprompted review
Reply from Melio
Hi Steve,
Thank you for sharing your feedback and for trying Melio. We understand how critical approval workflows are and appreciate your insights on the challenges you experienced, including delays in support. Feedback like yours helps us improve both the platform and our support.
If you have any further questions or concerns, please feel free to reach out to reviews@melio.com.
Best,
Team Melio
Quick help on the few times my own…
Quick help on the few times my own mistakes have required help.
27 February 2026
Unprompted review
Reply from Melio
Hi Shannon,
Thank you for your great feedback!
We’re glad to hear that whenever you’ve needed assistance, our team has been able to provide quick and helpful support. We know that mistakes happen, and we’re always here to make the resolution process as smooth and stress-free as possible.
We truly appreciate you taking the time to share your experience!
Best,
Team Melio
Quick and very useful help from Dayshona
Dayshona followed up on a unresolved issue for me and also gave me instructions on how to get related info. Very helpful
26 February 2026
Unprompted review
Reply from Melio
Hi David,
Thank you for taking the time to share your feedback!
We’re so glad to hear that Dayshona followed up on your unresolved issue and provided clear instructions to help you find the related information you needed. Proactive follow-up and helpful guidance are exactly the kind of support we strive to deliver.
We truly appreciate your kind words and will be sure to pass them along. If there’s ever anything else we can assist you with, we’re here to help!
Best,
Team Melio
I had a situation where I received the…
I had a situation where I received the wrong routing or account number and the transfer was processed but, not deposited. I took care of the payment myself. I contacted Melio and explained the situation to them. They explained to me what my options were and helped me to carry them out. It was quick and easy.
25 February 2026
Unprompted review
Reply from Melio
Hi there,
Thank you for sharing your experience.
We understand how stressful it can be when a transfer doesn’t go through as expected, especially due to incorrect routing or account details. We’re glad to hear that once you reached out, our support team was able to clearly explain your options and guide you through the next steps quickly and smoothly.
We truly appreciate your feedback and are always here if you need further support.
Best,
Team Melio
Fast call back
I got a call very fast and the problem was explained.
25 February 2026
Unprompted review
Reply from Melio
Hi there,
Thank you so much for your kind words!
We’re really pleased to hear that you received a prompt call back and that everything was clearly explained to you. Providing fast, straightforward support is something we take great pride in, so it’s wonderful to know that was your experience.
If you ever need anything else, we’re always here to help!
Best,
Team Melio
Dayshona was super helpful and very…
Dayshona was super helpful and very quick with finding out the solution! I would work exclusively with Dayshona if I got the choice. Excellent experience.
24 February 2026
Unprompted review
Reply from Melio
Hi Megan,
We’re thrilled to hear that Dayshona was able to provide such quick and helpful support. It’s wonderful to know she made such a strong impression. We’ll be sure to pass along your kind words.
We’re grateful for the opportunity to support you and look forward to assisting you again whenever you need us!
Best,
Team Melio
Sara V at Melio was extremely helpful…
Sara V at Melio was extremely helpful and swift to remedy our payment issue. Great customer service!
23 February 2026
Unprompted review
Reply from Melio
Hi Scott,
Thank you for your thoughtful review! We’re delighted to hear that Sara was able to quickly resolve your payment issue and provide the level of service you deserve. Delivering prompt, effective support is something we take great pride in.
We’ll be sure to share your kind words with Sara! Recognition like this means so much to our team.
Thank you for choosing Melio, and please don’t hesitate to reach out if there’s anything else we can assist you with!
Best,
Team Melio
Updating 2 factor phone number
Customer support rep (Sara) did a great job resetting the phone number associated with my 2fa. My issue was resolved quickly and without much demand on my time.
20 February 2026
Unprompted review
Reply from Melio
Hi Daniel,
Thank you for taking the time to share your experience!
We’re so glad to hear that Sara was able to assist you promptly and make the process of resetting your 2FA phone number smooth and efficient. Providing quick, effective support while respecting our customers’ time is very important to us.
We’ll be sure to pass along your kind words to Sara; feedback like yours truly means a lot to our team. If there’s ever anything else we can help with, we’re here for you!
Best,
Team Melio
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.