Mellowsleep Reviews 858

I placed an order on April 4th after seeing a promotion that advertised receiving two free hotel pillows on orders over $100. My order met the threshold, but the code would not apply.

I reached out the same day to ask for help. Support later acknowledged that the promotion may not have been clearly communicated, but ultimately refused to honor it, stating that the pillows needed to be manually added to the cart—something that was not made clear at checkout.

Since then, I’ve followed up multiple times and have either received delayed responses or no response at all.

To make matters worse, it is now April 23rd and I still have not received the full order.

Overall, this has been a frustrating experience. The promotion was unclear, the issue was not resolved despite multiple attempts, and the order fulfillment has been slow with limited communication. I expected better customer service.

Fantastic products and equally amazing customer service!! Highly recommend!!
I am a forever customer of this wonderful company. Fast delivery with super responsive customer service.

It's flatter than expected and hasn't helped my neck at all. This is just a basic pillow that's a little softer and shaped like a cloud nothing amazing

I purchased a CloudAlign pillow and MarshMellow Comforter from Mellow on March 17. I did not receive any order updates, so I contacted customer support on March 31. I received a response apologizing and stating they would investigate, but there was no follow-up. I had to email again on April 1 and April 2 before receiving a more detailed response.

On April 2, I was informed the comforter was on backorder and my entire order was being held. I was offered several options (wait with 15% off and a free hotel pillow, or switch colors for a partial refund). I chose to wait for my original color but did not receive confirmation until April 11.

Items arrived in multiple shipments:

CloudAlign pillow: April 7
Hotel pillow: April 16
Comforter: April 18

While the communication and follow-up were not great, I do appreciate that they offered compensation (15% refund and a free item).

As for the products:

All items had a noticeable chemical smell initially (it does fade, but it’s still worth noting)
The hotel pillow is extremely thick and not usable for me
The comforter is soft and fluffy, but color options are limited, no good dark choices. I’ll need a duvet cover, which defeats the purpose of the soft comforter fabric.
The CloudAlign pillow did not work for me (too tall and too firm despite selecting their recommended “High” option)

The return policy is also a concern. Items must be returned in “like-new” condition and original packaging within 30 days, but the products arrive highly compressed. It seems unrealistic to repackage them to their standards, and with return fees and shipping deductions, it’s unclear how much refund you actually receive.

Overall, I do not recommend the CloudAlign pillow. Buyers should be aware of potential shipping delays, limited color options, and restrictive return conditions.

Also worth noting: I was not provided a way to leave a review on their website, which is concerning.

I ordered a pillow and a gray/white comforter. The pillow arrived but I heard nothing about the comforter for WEEKS. I reached out SEVERAL TIMES. They apologized. I said if I don’t get a tracking number I want to cancel after reading other horrible reviews. They finally sent me an email offering me a free hotel pillow for the inconvenience and I can wait or switch to the white and get it sooner. I CLEARLY stated I could NOT have white because my decor is gray AND I have dogs that sleep on the bed so gray has to be on top. They SENT ME THE WHITE!!!! They refuse to send me the gray/white unless I pay for the return of the white MYSELF and then when they receive they will refund my shipping (YEAH RIGHT!!!!) The only way to get the gray/white is to REORDER which then places me at the BOTTOM of the wait list which has already been over a month! HORRIBLE customer service for a HUGE mistake on THEIR PART!!!!!!!!!

My wife and I were ordering a new blanket. She wanted to try something new, we were using Ugg comforter and it was awesome. We received the comforter the first day, and one of the reasons we got the comforter was because of the ability to clean it in your own washer machine at home. However, we cleaned the comforter as soon as we got it, and air dried it. After cleaning the comforter there was a tear in the comforter. We contacted customer service, and they asked us for all this info about it, almost like an interrogation. We gave them all the info they wanted, and it seemed like they were phishing for info to disqualify us for a refund. They said after like a week or 2 of emailing back and forth, that they wouldn't give us a refund because it wasn't washed in a commercial washer. Like, we got the comforter from an ad that advertised being able to wash it at home in your residential washer machine. I wouldn't recommend this customer service or experience to anyone. Buy UGG, don't go with this bs

I have had nothing but problems with this company. Not only do their other products not fit or feel as advertised, but their comforter is advertised as machine washable at home — their own marketing asks “tired of going to the laundromat? Do it at home!” — but it does not fit in a standard home washer. I have to go to the laundromat every single week because of this false advertising.
I also have an item that was ordered on March 7th that has still not shipped as of April 21st. When I reached out for updates, they completely ignored the question and just repeatedly sent me care instructions for the comforter instead — over and over again, never once addressing the missing item.
They promised me a refund and then went silent. My emails have been left unread for weeks. No follow-through, no accountability, just false promises and deflection.
I am now being forced to file chargebacks through my bank — for the unshipped item and for the refund they promised and never issued. Do not trust this company’s guarantees. The only thing that gets their attention is a bank dispute.

Incredible products and very responsive customer support!

My experience with Mellow Cloud Pillow Company.
This was one of the worst experiences I have ever had with a company! I was extremely discouraged to find that I fell into the category of a "late" shipment. I saw the warnings regarding them, but I thought I would try anyway. Once I finally received the product, it was NOT all all like it was advertised. It was not all tall as the company stated, along with it had a massive chemical smell! I thought well it's been squished inside this tiny box and bag for who knows how long so maybe it just needs to air out. So I tried to use it the following night I received it, but just a few hours in, I threw it in the floor and got my old pillow! The smell was so over powering it gave me a headache. And my bad, I did not check out the return policy prior to ordering this pillow, I wish I had, because I would have NEVER ordered this product, due to the fact that this company keeps $15.00 of YOUR MONEY! So that makes me believe this product only cost this company $15.00 to make, but yet you get charged $50.00 - WOW WHAT A COMPLETE RIP OFF!! Then when you go through the process of returning the product you are NOT allowed to type your own response of the reason you are returning it. You are forced to pick one of the company's pre-written answers for your return! Sounds like somebody doesn't want to hear the truth about their crappy product! I truly hope everyone does their research so they will not have to go through!

Received my order late, customer service took a long time to get back to me and when i received the pillow I expected it to be a little higher, the pillow also smelled

I was hesitant to buy this pillow because I have such bad neck pain and have never found a pillow to help it, but this pillow did the job. I love it. My neck does not hurt after sleep when I use this pillow. Also, the order was shipped in two separate parts and when I emailed to see when the second part was coming the company responding right away. So it’s great.

The customer service is outstanding. The products are just as advertised. The quality of the pillow and the comforter are top notch - very well made. I really enjoy the pillow, however, it took just about a week for the chemical smell to dissipate and, honestly, I'm chalking that up to this being a relatively new company growing fast - these things happen. Just like the month or so delay with my comforter. The thing that blew me away was how responsive the customer service was - they responded IMMEDIATELY and provided me options. I frankly didn't expect a response at all, so the completeness of the response was a surprise. They were exceptionally customer oriented, told me exactly what the delay was, how long it would be, and offered me options to make it right. I couldn't have been happier and when the comforter did arrive, it was exactly what I ordered. It's a really soft thing - my cats are amazed by it too, and it's far lighter than I anticipated. It sleeps a bit on the warm side and it's so light I tend to get a bit tangled in it as I get warmer, but overall - super happy.

An absolute nightmare. After getting no response from the company I had to file a dispute. Despite sending the pillow back and providing tracking (they sent the wrong pillow!), they refused to refund me or respond to the dispute, purposely dragging this out as long as possible. DO NOT get involved with them under any circumstance!

Worst pillow. It’s for neck pain because it gives you neck pain. Pushes your neck forward Returning tomorrow. Hopefully the return process is easy and I will be refunded. They charge $15 for return fee, but I’d rather get some money back than none after this experience.

I bought pillows from them and a cooling blanket I got the pillows but not the blanket tried reaching out several times and no responce they kept my money and im very disappointed the pillows were great but very very bad customer service needless to say still waiting for my blanket

After trying so many others, this pillow is actually working for me! It’s very supportive for side sleeping but is also accommodating to sleeping on my back. The sides are structured in such a way that both positions are comfortable. I can speak as a survivor of a car accident, with fractured neck and back vertebrae and resulting neck/shoulder headaches from the spinal cord damage… So, well done Mellow!!

Beware. This company has no phone number, only email. I ordered a comforter and never received it. I emailed the company and was told it was on backorder and if I want to cancel the order and receive my money back, they’ll happily refund me. I canceled the order. asked for a refund and they ghosted me. I emailed four more times canceling the order and asking for a refund and they never responded. I paid through PayPal. PayPal took the information and started a the review and dispute process. When the company (mellow) received notice that PayPal was involved in the dispute, they sent me an email apologizing and asking me to cancel the dispute and if I cancel the dispute, then they will refund me my money. I did not cancel the dispute. That same form letter came about eight more times to my email. This lead me to believe that there are a whole lot of people complaining that they are not receiving what they ordered and, upon cancelling the order, not receiving a refund. PayPal is refunding the amount I paid back to me and the dispute will be between PayPal and mellow. I urge you not to purchase from this company. They are not honest and very deceptive on their policy of refunds. They don’t answer emails that they don’t want to answer and you cannot reach anybody. This company should not even be in business. Do not purchase from them unless you want headaches and disappointment. Do yourself a favor and stick with companies that have customer service phone numbers and good ratings. The ratings for this company are very poor when it comes to cancellations and refunds.

One star is too much. Waited 3 months for delivery and then the first time I washed it, on delicate, large capacity dryer, with dryer balls, completely DESTROYED. Out buying a new comforter now. Out 250 dollars now. DO NOT BUY!!!!!!!!!!!!!!!!!!

I ordered the mellow slippers, cloud pillow, and comforter. Shipping was very timely! I received my slippers and pillow within a week and comforter is on its way☺️ I am beyond happy with the products they exceeded my expectations & I would highly recommend mellow 12/10‼️

Update on 4/21- the company is supposedly sending me out a replacement comforter right away free of charge so we’ll see if and when that happens.

I ordered from this company on March 20th and They provided a 5 business day leadtime. My two pillows shipped out rather quickly within that time frame but the marshmellow pink blanket I ordered literally just shipped five days ago on April 15 and it was delivered today April 18 by Amazon. Mind you I waited almost 30 days for this blanket to ship with countless excuses from this company. Also, the pillows that I purchased that were supposed to be hotel quality are stiff and hard and I literally could’ve got these from Walmart for a fraction of the cost. No one in my family could use them so they were thrown out. I Opened the box as soon as it got delivered by Amazon today and there are black marks all over this supposed new pink blanket. So my entire order was a complete waste of money and I can’t even use the products I paid for. I’m sorry, but this company does not value their customers and has the worst customer service. They lost a customer for good. I was willing to overlook the shipping delays and order another blanket for my son, but you can forget that now! I will not give them another dollar of my hard earned money. I should’ve listened to the reviews on this site from the beginning. I have a picture of the damaged blanket with black marks all over it that I was sent that they are trying to sell me as being new!