We had our fathers and grandfathers military photos updated by Memory Cherish, who did an amazing job! The photos are beautiful and my whole family loves them. My dad was so happy to see the picture o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used Memory Cherish twice with amazing results each time. We had a grainy photo of our young family from a news article—barely recognizable—and they produced the most wonderful color photo for... See more
Company replied
The photo restoration was magnificent ! The final photo was beautiful - a perfect restoration of a 1900's picture which had a large crack and had several very small pieces which I had taped together b... See more
Company replied
They did a beautiful job restoring a photo my grandfather took many years ago. He won awards as an amateur photographer, and my sister had gotten a print made from a slide and sent it to me. Like an... See more
Company replied
Company details
Written by the company
MemoryCherish is the #1 photo restoration studio nationwide. We create stunning masterpieces out of your old photos that allow you to cherish & relive your memories for generations to come. You’ll be amazed at how great your memories will look on your wall after we work our magic!
Contact info
4.7
Excellent
437 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This service was truly a wonderful experience.
This service was truly a wonderful experience. The finished product restored from a 60 year old Polaroid photo is fantastic; far better than I had hoped for. In addition, the communication was outstanding! I heard from someone at least once a day! Many Thanks!!
22 May 2023
Unprompted review
Reply from MemoryCherish
Thank you for your kind words, Tim! It's an absolute pleasure to have earned such a positive review. We're thrilled that we could help restore and preserve one of your precious memories. And it means a lot to us that you appreciated the excellent, consistent customer service provided throughout the process. We appreciate your trust in MemoryCherish and hope that this will be just the beginning of many more wonderful experiences with us.
Immediately responded to my request
Immediately responded to my request. Have been informative every step of the way. Made me feel that the job they were going to perform for me was as important to them as it was to me. Good old fashioned CUSTOMER SERVICE!!!!!
24 May 2023
Unprompted review
Reply from MemoryCherish
Michael, we cannot thank you enough for the kind words and for taking the time to provide this glowing review! Here at MemoryCherish, we always strive to make sure our customers feel like the job we are performing for them is just as important to us as it is to them. We are so glad that your experience with us reflected this!
We appreciate your feedback and will continue doing our best to exceed expectations and provide excellent customer service as often as possible. Thank you again for being a valued customer of ours.
Good quality photos
Initially they sent multiple versions of the pictures but I requested a revision and they provided another two with no extra cost. They try to do the right thing. Sometimes it is hard to understand what the client wants. Good job and good price.
23 May 2023
Unprompted review
Reply from MemoryCherish
Thank you for taking the time to leave a review, Anca. We’re delighted to hear that you found our service and pricing satisfactory. We work hard to ensure customer satisfaction and are glad that we could deliver up to your standards. We try our best to understand client needs in order to create the perfect product or service - it's great to hear that was well communicated between us.
Again, thank you for choosing us and we hope that we can assist with your future projects!
They beautifully restored by 70 year old photo
I uploaded a crooked scan of a 70 year old color photo that was faded, had black artifacts, and the subject (my mother, father, sister and I at the beach) was off center. The restored photo had been beautifully recolored and had great contrast, the subject was now centered, and all the artifacts were gone. In the restoration process, they supplied beach detail that was not in the original photo in order to center the subject. I couldn't be happier with the result. I would highly recommend MemoryCherish for your photo restoration.
22 May 2023
Unprompted review
Reply from MemoryCherish
Thank you so much for your excellent review of MemoryCherish! We are delighted to hear that you were pleased with the work our team did on your 70 year old color photo. Our mission is to provide the highest quality results and we are thrilled that we were able to meet this goal for you. It means a lot to us that you would recommend our service, and we truly value your loyalty. Thank you again for taking the time to leave such an encouraging review!
Awesome Company!!
A great company! They do really good work. I had a picture of my deceased father that was impossible to see. They took it and made it look brand new again. I have a priceless memory now to put on my wall.
22 May 2023
Unprompted review
Reply from MemoryCherish
Thank you so much for your kind words, James! It is quite an honor to have been able to help with such an important piece of your family's history. We are truly humbled and privileged that you have entrusted us with this special job. Your appreciation means the world to our team.
We take a tremendous amount of pride in our work and love nothing more than seeing the smiles on our customers′ faces when they receive the finished product. We hope you cherish this forever and enjoy being able to pass down this beautiful memory for generations to come.
This company is a jewel
This company is a jewel. For a reasonable price they have given me an old and favorite photo in great condition. They are quick to respond and willing to redo if necessary.
18 May 2023
Unprompted review
Reply from MemoryCherish
Thanks for taking the time to review us, Hilde! We are so glad that you had a positive experience with our services and appreciate that you shared your thoughts. It's always important to us to ensure customer satisfaction, so we are delighted that your favorite photo was brought back to life in excellent condition. We love hearing how our products bring joy and delight our customers, and it is wonderful to know we met your expectations! We look forward to continuing this great partnership with you. Thank you for being a valued customer of ours!
Beautiful and cherished pictures
The work these people can produce from an old photograph is simply amazing! They took one of my favorite black and white pictures of my parents with slightly blurry facial features and both colored it and sharpened the facial features so that it is now my most cherished picture of my parents. The quality of their work can’t be beat. I would encourage anybody to take advantage of the service offered by this small company.
16 May 2023
Unprompted review
Reply from MemoryCherish
Thank you for leaving such a glowing review of our services, we really appreciate it! We understand how important old photos can be for so many people, so it's always an honor when customers trust us to treat them with the utmost care.
We are so glad that you are satisfied with the outcome of your photo and even more pleased to have been able to create a special and cherished memory for your family. It's feedback like yours that keeps us striving to do our best work.
Thanks again for choosing us – we look forward to delighting more people just like you in the future!
MemoryCherish has exceeded my…
MemoryCherish has exceeded my expectations in every way. I recently entrusted them with restoring some of my precious memories, and I couldn't be happier with the results.
First and foremost, I was amazed by their prompt turnaround time. Despite the delicate nature of the restoration work, they managed to complete the task in a remarkably quick manner. The efficient process ensured that I received my restored photos well within the promised timeframe. Kudos to the team for their professionalism and commitment to meeting deadlines.
The quality of their work truly speaks volumes. The attention to detail and the meticulous restoration process they employed brought my faded and damaged photos back to life. The restored images evoke a sense of nostalgia, and I find myself transported back in time, reliving those cherished moments. The colors are so vibrant, the clarity is remarkable, and the overall transformation is nothing short of remarkable.
Throughout my interaction with MemoryCherish, their customer service has been exemplary. The staff was patient, understanding, and attentive to my needs. They promptly addressed all my queries and concerns, ensuring that I felt valued as a customer. Their commitment to customer satisfaction is truly commendable.
I would like to express my heartfelt appreciation to the entire team at MemoryCherish for their dedication to preserving photos. They have breathed new life into my old photographs, enabling me to share and enjoy them with my loved ones for years to come.
15 May 2023
Unprompted review
Reply from MemoryCherish
Tom, thank you for your kind words about MemoryCherish! We're so pleased that we were able to exceed your expectations. We value our customers and take pride in providing a quick turnaround time while maintaining the delicate nature of the restoration work.
We are also delighted to read that you found our customer service to be exemplary. Our team is devoted to customer satisfaction, and we always welcome feedback that allows us to provide an even more outstanding experience for everyone. We are grateful that you chose us to restore your precious memories and we thank you for your continued support.
I'm very concerned that MemoryCherish…
I'm very concerned that MemoryCherish…
I'm very concerned that MemoryCherish advertises 3-5 day turnaround. I placed and paid for a 4x6 restoration for $72.00 on 2/8/23. They charged me immediately. Two weeks later when I hadn't received the restoration or a reply to my inquiry I wrote to cancel. No reply What's up with this company? They don't even have a phone number you can call! No reputable!
23 February 2023
Reply from MemoryCherish
Hello Deborah,Thank you for taking the time to leave us feedback on your MemoryCherish experience. We take our customer's satisfaction extremely seriously here and are very sorry to have let you down in regard to your restoration order.
Upon checking your order information, I see that the result of restoration was provided on the timeframe, however, seems like the result has landed in your spam folder and we are sorry for the delay it has caused. We have followed up on your order in less then 6 hours after receiving your email to ensure that the result has reached you. I'm glad to see that the prints has reached to your destination shortly after we have received your approval for the digital result and hope that the result has meet your expectations.
Our team will work quickly to address any issues you may have and ensure your satisfaction moving forward. We appreciate your feedback and look forward to hearing from you soon!
they restored an old picture of my…
they restored an old picture of my husband when he was in the army I am thankful they did an awesome job I would definitely recommend this artist
20 February 2023
Unprompted review
Reply from MemoryCherish
Hello Jessie, thank you so much for your review of MemoryCherish! We are delighted to hear that we were able to restore an old photo of your husband and that you are happy with the result. We take a lot of pride in our work, so it means a lot when customers like yourself offer us glowing reviews. We also appreciate your recommendation, it's invaluable and greatly appreciated! Have a great day :)
They do the work, but disappointed
So in general this company does decent work if all you want to do is just show off a shiny photograph that kind of looks like new-ish. They delivered the work timely however it did not meet my expectations nor were they able to honor any requests after 3 attempted revisions. I'm especially disappointed after I paid extra to have their most experienced artist work on it. *Note if you can afford it, pay for the unlimited revisions offer during checkout. Everyone's experience will be different dependent on which artist is working on your photo, so you might need revisions.
Regarding the photograph:
1) There were missed items that should be blatantly obvious to anyone who has any experience doing photo restoration. Missed defects, scratches, dust that kind of thing in really obvious areas. This tells me the artist that worked on my photo probably rushed it and and wasn't paying much attention.
2) The artist that worked on my photo didn't do a very good job with edges in repaired areas. They're overly blurry and more care could have been done to avoid that using the proper tools.
3) The artist went way overboard on tools that add shine and depth to subjects. So much to the point that everyone looks fake and the scene looks nothing like what it should. No photo from 1960s looked like what was produced. This part is something that can vary a lot between artists (assuming they're not using AI).
4) The part that really bugs me is the file format they insist on sending. It is like trying to drag a cat through a river to get the raw files (still don't have them). The first delivery was a highly compressed JPG file. It scares me that they even thought that would be an acceptable thing. The second revision they gave me a PNG file that was OK but I have my suspicions about what source file they used. The third revision was back to being a compressed JPG file.
I sent them a super high quality, lossless TIFF file with 600 ppi for digital archiving. I was hoping I'd get the same quality back for future post processing and archival purposes on my side of things. Sadly, they couldn't deliver this.
So while I would recommend them for basic photo touchups and making things look fancy if that is all you need, I would not recommend them if you need something for archival purposes and want to stay true to the original as much as possible.
MemoryCherish is great at communicating with customers and being timely with their work. I'm awaiting the results of an additional revision so hopefully it'll turn out better.
2 March 2023
Unprompted review
Reply from MemoryCherish
Ryan, we deeply apologize for the disappointment that you experienced with our photo restoration services. We strive to provide quality work and excellent customer service, so we are sorry that we failed to meet your expectations.
We understand your concerns regarding the missed defects, scratches, and dust in the photograph. All that could explain that is that one of our artists did sloppy work on your photo which is not acceptable - we will make sure to discontinue working with them. Our team of experienced artists takes great care to pay attention to detail when restoring photos. Our tools are designed to be precise and capture even the smallest of details when improving photographs. Additionally, all of our artists go through extensive training so they can use those tools correctly and efficiently.
In regards to the blurry edges, we acknowledge that this is an issue and we will be sure to communicate it with our team so that it can be addressed accordingly. We assure you that all of our artists can easily fix these issues with clone stamping tools as part of their workflow when restoring photos.
We regret that you were not satisfied with how much shine was added to the subjects in the photograph; however, it is difficult for us to gauge exactly how much shine should be present without seeing a reference or example photograph beforehand. Moreover, since each artist has their own style and techniques, some may apply more than others while working on a project. We apologize if this caused any confusion when approving revisions on your project.
Finally, we understand why you want raw files for archival purposes; we will be happy to provide that to you & get back to you with the raw files shortly via email.
Again, we thank you for taking the time out of your day to share your experience with us as well as your constructive feedback – it helps us become better at what we do!
The Work These People Do Is Mind Blowing‼️
The work these people do is mind blowing. I took a snapshot of my mom’s black and white yearbook picture and these geniuses restored the color and detail down to the very last pixel in full HD. Please give these people a chance with your pics …you will not be disappointed I promise‼️
20 February 2023
Unprompted review
Reply from MemoryCherish
Thank you for your glowing review, Orion! We are so pleased that our team was able to deliver the results you were looking for. Our team works hard every day to ensure all of our customers receive nothing but the best results from their MemoryCherish experience. It warms our hearts to know that we were able to bring back the vibrant colors and details in your mom’s black and white yearbook picture. We are grateful customers like you have given us a chance and we strive to continue delivering outstanding quality in everything we do. Thank you again, Orion!
Great site and great customer service
They did an awesome job restoring an old photo and all within about 48 hours. The customer service was excellent as they sent periodic emails to let me know where they were in the process. Price was very reasonable compared to other restoration agencies. I would highly recommend this company!
14 February 2023
Unprompted review
Reply from MemoryCherish
Thank you for your review, MJ! We're glad to hear that you were happy with both our restoration work and our customer service. It's great to know that we were able to meet your expectations and that you found our prices reasonable. We hope you'll keep us in mind for any future restoration needs!
A black and white photo that came to life!
When I started to research to have an old family photo restored I found this company and I am so glad I did. They kept you updated on an ongoing basis and had introductory video. They did everything perfect. When I got the first copy of the restoration (I also had it colored since it was in black & White) I was amazed at the transformation they did. It brought the photo to life! It was beautiful. I had 2 others done after that since they did a great job. I would recommend this company to any one who wants to have an old photo restored. Since I had 3 photos restored I used today's date as the experience as I was not able to put all 3 dates.
17 February 2023
Unprompted review
Reply from MemoryCherish
Thank you for choosing MemoryCherish, Maria! We're so glad you love your restored photos and that we could bring your family memories back to life. It's a true honor to be able to work on these important pieces of history.
We appreciate your kind words and recommendation, and we hope others will get in touch with us to restore their own precious memories. Thank you for trusting us with this important task!
The difference in my photo is amazing
The difference in my photo is amazing! It’s beautiful! The customer service is excellent, and a quick turn around as well.
17 February 2023
Unprompted review
Reply from MemoryCherish
Thank you for choosing MemoryCherish, Kyle! We're glad to hear that you are happy with the results of your photo restoration project. Our team strives to provide excellent customer service and a quick turnaround time, so we're glad to have met your expectations. We hope you'll continue to use our services for all of your photo needs. Thank you for your business!
Fantastic job!
They did an exceptional job on the restoration of some very degraded photos! I will definitely use them again.
My only complaint is that there was no communication about the status of my order even after a couple inquiries were sent requesting the status.
Again, this is my only complaint. I am very happy with the photos that were restored.
Thanks for bringing those photos back to life!
27 January 2023
Unprompted review
Reply from MemoryCherish
Thank you for your kind words, Travis! We're glad to hear that you were happy with the final product. I'm sorry to hear there was a lack of communication about the status of your order. That wasn't up to our usual standards and I apologize for any inconvenience caused. Please feel free to reach out to us in the future if you have any other questions or concerns.
This means the world to me
Wow, I sent them a photo from the 1950's of my dad fishing and they restored it beautifully. I could not be more happy.
Rest in peace dad, I love you. This means the world to me
Greg, WA
15 February 2023
Unprompted review
Reply from MemoryCherish
Dear Greg,
Thank you for choosing MemoryCherish to preserve your precious memories. We are glad to hear that you are happy with the results of our restoration services. It means a lot to us that we could help you commemorate your loved ones in such a special way. Thank you for allowing us to be part of your grieving process and we hope that the restored photos provide some comfort during this difficult time.
Sincerely,
The MemoryCherish Team
Best photo restoration studio! I sent an old photos from the 60s that…
I sent an old photos from the 60s that was printed with the dots like a newspaper photo. I ordered one 5x7 and one 8x10 print. The results were outstanding. There was absolutely no degradation due to enlarging. Thanks for getting these perfect.
Now they are truly memories to cherish!
15 February 2023
Unprompted review
Reply from MemoryCherish
Thank you for choosing MemoryCherish, Margie! We're glad to hear that you are happy with the results of your photo restoration project. Enlarging photos without any degradation is one of our specialties, and we're glad that we were able to provide you with memories that you will cherish for a lifetime.
If you have any other photos that need restoration or digitization, please don't hesitate to contact us. We would be more than happy to help!
Thank you again for choosing MemoryCherish, Margie!
Lies, lies and being ignored.
Oh how the mood swiftly turned with this company. The customer service and response time was brilliant whilst I ensured they could actually do the job they advertised they could do. Before paying I send photos and a description asking if this was possible. Absolutely they said!!! We can restore this "perfectly" so I pay....I get them back 2 days later....what an absolute joke we look like aliens in the image. Totally warped ans filtered beyond recognition. Which I might add I highlighted was exaty what I did not want to happen as I have this technology at home and can make a pigs ear out of it myself hence the need for a "professional". I complained and they said we can redo it and to send more photos as facial references...so I did. I'm still waiting over 2 weeks later despite saying 72 hours. And They are not responding to my emails, and have not delivered the service or returned my money. I am now raising a dispute with PayPal and contacting the ombudsman for online retail services. It may not be alot of money for some people but to me that was alot and I have been left with no gift and no excess funds to buy a new one.
Don't waste your time or money. I am so upset and stressed by this.
23 January 2023
Reply from MemoryCherish
Hello Mar,
I'm sorry to hear that you were disappointed with the results of your MemoryCherish restoration. Our team strives for excellence and we are sorry to see that we did not meet your expectations. We would love the opportunity to make it right and send you a new restoration that meets your standards. Please send us an email at support@memorycherish.com and we will get started on fixing this for you right away.
Alternatively, we are happy to provide a full refund if you do not want to go with that option.
Thank you for bringing this to our attention,
Maka from MemoryCherish Support
I cannot even say enough good things…
I cannot even say enough good things about MemoryCherish! They are amazing!!!
My husband’s great Uncle passed away this year and this man was like a second Father to my husband.
There was an old photo of his great uncle that was pretty beat up with creases, missing edges etc. But it meant so much to my husband. I decided to have it restored for Christmas as a surprise.
The final result from MemoryCherish was perfect! It was SO much more than I had hoped for and I cannot wait until my husband sees it!! He is going to be overwhelmed.
The absolute quality and speed of the process amazed me.
The examples on the website are not just the best of the best for advertising. …..these are really their results!! Perfect quality!!!!
Thank you so, SO much MC!!
30 November 2022
Unprompted review
Reply from MemoryCherish
Thank you for choosing MemoryCherish, we are so glad that we were able to exceed your expectations and give your husband a beautiful restoration of his great uncle's photo. The emotions that old photos evoke can be powerful and it is an honor to help preserve them. We appreciate your kind words and look forward to working with you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.