We had our fathers and grandfathers military photos updated by Memory Cherish, who did an amazing job! The photos are beautiful and my whole family loves them. My dad was so happy to see the picture o... See more
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Review summary
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We have used Memory Cherish twice with amazing results each time. We had a grainy photo of our young family from a news article—barely recognizable—and they produced the most wonderful color photo for... See more
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The photo restoration was magnificent ! The final photo was beautiful - a perfect restoration of a 1900's picture which had a large crack and had several very small pieces which I had taped together b... See more
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They did a beautiful job restoring a photo my grandfather took many years ago. He won awards as an amateur photographer, and my sister had gotten a print made from a slide and sent it to me. Like an... See more
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Company details
Written by the company
MemoryCherish is the #1 photo restoration studio nationwide. We create stunning masterpieces out of your old photos that allow you to cherish & relive your memories for generations to come. You’ll be amazed at how great your memories will look on your wall after we work our magic!
Contact info
4.7
Excellent
437 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
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I lost a very important childhood photo…
I lost a very important childhood photo of my husband and his mother, so I submitted a digital photo taken of the photo for restoration. I was hoping to make a negative situation even better; with a high quality restored photo that we could display.
I wish I was able to display the restored image, however I’ve never received a restored image.
I placed this order with a 24 hour turn around time upcharge. Photo was supposed to be delivered on Monday, June 26.
No photo, emails to support have been ignored.
I’ve filed a claim with Paypal.
Update:
They did respond to my email/send photo/etc AFTER I posted my original review.
They also disputed my original review, but everyone should know my expwriwnce!
26 June 2023
Unprompted review
Reply from MemoryCherish
We appreciate you taking the time to share your recent experience with us, Hayley. We understand how inconvenient it can be to experience a delay in receiving your order, and we apologize for any frustration this has caused. Please know that we are committed to ensuring the timely delivery of your order and are currently working to resolve the issue as quickly as possible.
Upon review of our communication with you, we can confirm that we have provided regular status updates via email. However, to ensure that you are receiving all of our messages, we kindly ask that you add our support email address to your contacts list or mark our messages as "not spam." This will help to guarantee the seamless delivery of any future communication.
We pride ourselves on providing excellent customer service and understand that clear, timely communication is key.
Once again, we apologize for any inconvenience you may have experienced. We are committed to making sure you receive your order quickly and correctly, and are available anytime to answer any further questions or concerns you may have. Thank you for choosing us and we look forward to serving you again in the future.
MISLEADING
**I did get a refund (mentioned at the end) it took over a month. Alot of back and fourth. I thank the founder for this, I did end up hearing back from him and he spoke with the Customer Service Team, which then sent the refund.
While in the end it was resolved, it shouldnt have taken all the effort and stress it did for me to get it done.
Customer service stayed friendly, but throughout the process I wasnt heard and it felt as if their responses were automated. Therefore my emails felt overlooked and my concerns not important. Even when it came to my photos being restored. Overall, I didnt find it to be worth the money or time, sadly.
Hopefully if you try this serivce, you find your experience to be better than mine.
----------
I ordered my photos around June 14, 2023. I sent multiples for review before purchasing to make sure that they could be restored.
They told me they could fix them "perfectly" so after speaking about what I was looking for and expecting and feeling reassured by them -- I spent $320!
When I got my grandfather's military photos back I was so disappointed. The pictures were everything I asked them NOT to do, not exaggerating.
So I requested revision, as they offer, and was told it'd be "24-72hours".
I have proof that they didnt make that timeframe. Which, by law, they should have to refund me due to that. 🤔
They also didn't respond to any of my messages for just over 4 days. Which was scary. The results of the pictures they sent created this doubt and concern, so when they stopped replying, I got worried.
When I finally got my revisions. They also were disappointing. Their site says things like: "love us or money back, guaranteed" "100% money back" all over it.
But when I requested one, they denied me and told me to request another revision (Apparently I have to do at least up to 5 revision before a refund)
Being they missed their deadline, I missed my personal deadline, their site creating a false image of capabilities, them LYING and saying they sent my revisions on time (remember tho, I have proof: I have the actual time they uploaded them for viewing thanks to Google) all the factors should qualify for a refund.
BUT IT GETS CRAZIER.
SO, again after emailing back and fourth and them basically saying the same "automated" responses, I said sure to a second revision- they accept & then .......
they tell me this,
"he (the head artist) determined that we cannot further improve the quality of the restoration" ...
......
okay? If you recall, I sent the pictures in prior and they told me they could "perfectly" before I purchased.
So I requested a refund once more and thanked them for their efforts.
This was their response:
"The restoration artist tried to work on the photo but explained that unfortunately the photo was too damaged to be restored further" & then this "I would love to make it right for you and am happy to offer you to send us a different photo in reply to this email and we will restore it instead"
To which I passed on, obviously, and requested a refund again...but still haven't heard back at this point.
I have no other photos I want done. I wanted those done. You changed his facial features, did exactly what I specifically asked not done, missed your timeframe, mislead me, don't respond to my emails (told me its bc of the holiday...it's June/July tho?), you lied about getting them to me on time, MEMORYCHERISH by SAPCOI LTD isn't capable of what their site claims.
I'm still trying to get this solved, well over a month later.
***EDIT
I did reach out the founder and received back an email that he will look into it and get back with me on Monday & we will get it sorted. So we will see. I'll update it come then.
****EDIT
Memorycherish has requested more information about my review. Sent them my order # and email.
Wanted to add the email I got on July 13th:
"As you may be aware, our Refund Policy clearly states that we will ensure that your order is delivered to your exact specifications. However, if we have spent all available resources and are still unable to improve the results, we will qualify the order for a refund."
Then what they sent July 21:
"Unfortunately, after over 5 hours of the artist trying everything possible to improve the results, he determined that we cannot further improve the quality of the restoration"
Asked for a refund. They replied that I could upload another photo. I asked again, and haven't heard back in 2 days.
Which is why I reached out to the founder instead. According to his words, I will hear from him today about the issue and we will see what he says then.
***EDIT
I did just receive a refund back. I haven't heard from the founder yet, but I am assuming he may have played a part.
Glad this situation is over.
10 June 2023
Unprompted review
Reply from MemoryCherish
Thank you for bringing your experience to our attention, Angela. We apologize for the delay in receiving your refund, and we understand how frustrating that can be. We take pride in providing excellent customer service and we’re sorry that didn’t come through in this case.
We're sorry to hear your expectations weren't met and we would like to make this right for you. Please feel free to contact us directly so our team can discuss alternatives or additional options relating to your purchase. We're committed to giving every customer a great experience and we'll do everything we can to make sure you get reasonable outcomes from us.
Again, thank you for taking the time to provide feedback and give us an opportunity to address your concerns.
Love it
I initially gave a lower review because I placed an order and never received it. I was contacted recently by the customer service team and they quickly resolved my issue. I was truly impressed and loved my dad’s picture. I also got the animation which I totally love.
20 July 2023
Unprompted review
Reply from MemoryCherish
Thank you for bringing your experience to our attention. We sincerely apologize for the delay and any inconvenience caused. We understand how frustrating this must be and we’re committed to getting your order out as soon as possible. Upon checking, we see that we have replied to your email with the status updates, could you please add our support email address to your contacts to ensure that our replies are received in your inbox.
We understand the importance of timely communication, rest assured that we are looking into it. We are happy to hear that the issue was resolved and the result has met your expectations!
Staff worked hard to get a pleasing result.
While the color originally chosen was not accurate, the staff worked hard to correct the pictures to our satisfaction. Next time we will be more helpful to provide any information that may be helpful, rather than assuming that staff somehow knows what color the subject may have been!
11 July 2023
Unprompted review
Reply from MemoryCherish
Jeri, thank you for taking the time to review MemoryCherish and for highlighting your experience. We're glad we were able to provide a satisfactory solution and wanted to apologize if any inconvenience was caused in the process. Communication is key and it's helpful when customers can provide us with additional information so that the photo editing process remains seamless and accurate.
We appreciate your feedback as our goal is to continuously look for ways to improve the service we're providing and we're glad you had a positive experience overall.
Thank you for being a customer of MemoryCherish!
Excellent Restoration and Great Customer Service
MemoryCherish did an AMAZING restoration of an old 1943 image we have of a war hero. We have a picture of him that couldn’t be published in a book coming out because the resolution was not sharp enough, so we decided to send the image to MemoryCherish for restoration. Two days later, we received the finished product and we love it. They kept the vintage look and authenticity of the image while greatly increasing the resolution and sharpness. They also perfectly enhanced some of the facial features. Because of their outstanding work, his image can now be published.
5 July 2023
Unprompted review
Reply from MemoryCherish
Thank you so much, Lisa and Steve, for taking the time to share your wonderful experience with MemoryCherish. We are so glad to know that we were able to help you make your war hero’s image sharp enough to be published.
We strive to preserve the authenticity and vintage look of images, while also providing excellent restoration services. Our team is dedicated to customer satisfaction and provides quality assurance on all our restoration projects. We are delighted to have been able to provide you with a quality product in such a short amount of time.
We truly appreciate the kind words and five-star rating left by you both, thank you!
The portrait was 40 years old and you…
The portrait was 40 years old and you made it look like it was new again
6 July 2023
Unprompted review
Reply from MemoryCherish
Thank you for your positive review, Karen! We are thrilled to have had the opportunity to restore a cherished family portrait and bring back its luster. Our top priority is providing exceptional service in preserving treasured family keepsakes. Your satisfaction is our highest compliment, and we are relieved that you can now enjoy the portrait anew!
Paypal sent receipt of payment for order…no acknowledgement of order from Cherish.
I filled out the form for a photo restoration yesterday and submitted payment via PayPal who sent me a receipt at 12:37pm. I never got a confirmation from Cherish. I spoke to the chat agent several times and per her advice sent a note to customer support along with the transaction ID…no response. I again texted with chat agent who said she was escalating to support team…no response. My sister recently died. This was supposed to be something to help me/others through this difficult time. Instead, it has created a lot of stress. Please help.
30 June 2023
Unprompted review
Reply from MemoryCherish
We appreciate you taking the time to share your recent experience with us, Linda. We understand how inconvenient it can be to experience a delay in receiving your order, and we apologize for any frustration this has caused. Please know that we are committed to ensuring the timely delivery of your order and are currently working to resolve the issue as quickly as possible.
Upon review of our communication with you, we can confirm that we have provided regular status updates via email. However, to ensure that you are receiving all of our messages, we kindly ask that you add our support email address to your contacts list or mark our messages as "not spam." This will help to guarantee the seamless delivery of any future communication.
We pride ourselves on providing excellent customer service and understand that clear, timely communication is key.
Once again, we apologize for any inconvenience you may have experienced. We are committed to making sure you receive your order quickly and correctly, and are available anytime to answer any further questions or concerns you may have. Thank you for choosing us and we look forward to serving you again in the future.
I just payed to have a photo restored
I just payed to have a photo restored. Payment was taken out if my bank. Have received several emails asking me for more money. Have replyed to every Email with proof i have payed the payment in full. With no reply other then request for More money.. i believe this is a scam. No other way of contacting this company. Every attempt is met with a new demand for payment..
Was so excited to have my photo restored. I have also giving proof of payment. But still just a new email comes asking for paymeny..
Not Happy.
29 June 2023
Unprompted review
Reply from MemoryCherish
Thank you for your feedback, Dennis! We would like to address any concerns and clarify any misunderstandings that may have occurred.
The marketing emails you received were intended to provide you with information about our latest products, promotions, and future offerings. We never intended to imply that you needed to make any further payments for your order. We apologize for any misunderstanding and want to assure you that no additional payments are required from you.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you in any way we can.
Quick and responsive!
Memory Cherish was a pleasure to work with. We chose to do everything via email. It was very easy to download our damaged photo and we received our repaired photo within two days. They sent us a link that brings up both photos for you to compare. If you're happy with the results, you can download them right there and have them to print at a later date, or you have the option for them to mail you the prints. We asked them to do something additional to the photo and they got it to us the next day. The restored photo looked great and I would say their response time is an A+!
27 June 2023
Unprompted review
Reply from MemoryCherish
Thank you so much for your review, Letitia! We are thrilled to hear that our team was such a pleasure to work with and that you received your restored photo so quickly. To anticipate customer needs and provide exceptional service is our top priority, so we truly appreciate that you recognized our efforts. We also appreciate the additional work request and are glad that it was delivered to you in a timely manner. Thank you for giving us the opportunity to show why Memory Cherish is the best option for all of your restoration needs!
The picture I sent in was very poor!! Came back fully restored!!
The picture I sent in was very poor and they restored it, in color. The worked back and forth with me to get a few things just right for me and it happened very quickly, in a day or twos time. I highly reccommend this company for your treasured photograph restoration. Sincerely, Louise
14 June 2023
Unprompted review
Reply from MemoryCherish
Louise, thank you for your kind words and taking the time to share your experience with us at MemoryCherish. We are thrilled that we were able to take your treasured photograph and restore it so quickly in a way that pleased you. It was our pleasure to work back and forth with you to make sure the job was done just right!
We really appreciate you recommending us for photo restoration, and we hope to prepare many more memories for you and others soon. Your satisfaction is our highest priority and we are humbled by your review.Thank you again!
Great quality of workmanship on many…
Great quality of workmanship on many restoration projects, with detailed attention to my concerns. Plus shipment of large format prints arrived as promised and in excellent packaging. Hats off to the customer service team for their quick responses to my questions. Will definitely recommend and use this service again.
2 June 2023
Unprompted review
Reply from MemoryCherish
Thank you for being a valued customer, Barbara! We appreciate your high-star rating and kind words about our quality of workmanship, attention to detail, customer service, and shipment services. We are thrilled that we exceeded your expectations and that you would recommend us to your friends and family. Please feel free to contact us if you have any more questions or inquiries. We look forward to providing outstanding service for you each and every time!
Not what I expected. Be sure to ask questions
The pictures looked good on line but I dint like how gray the actual picture I received looked. The originals were not a dark gray. Also, maybe I should have been more clear but these photos I asked to be repaired were from the 1930’s and i wanted them to look like they did back then. They weren't borderless and one had a pretty border that was removed but when asked put back on. These photos were for my ancestry book and I didn't want them to look modern. I made a bad assumption that you would restore them to their original state as best as you could
25 May 2023
Unprompted review
Reply from MemoryCherish
Hello, Linda, thank you for taking the time to review us and we're so glad to hear that your overall experience with us was positive! We appreciate the detailed feedback!
Again, thank you for providing us with valuable feedback - nominations like yours allow it more easily continue improving and delivering outstanding customer service.
We welcome any suggestions or comments you may have and would be more than happy to help in any way possible if you are still not completely satisfied. We hope that you will give us another opportunity should any further retouching be needed for your ancestry book project.
I love how the picture turned out
I love how the picture turned out. And was quick to get to me packing was great. 100% recommend!!! Thank you
30 May 2023
Unprompted review
Reply from MemoryCherish
Thank you so much for leaving us your 5-star review, Norrene! We're glad to hear that the picture turned out exactly how it was meant to and you received it quickly. We put a lot of care and effort into our packaging standards so we appreciate your feedback on that part of the experience.
We are grateful to receive such glowing praise and extremely pleased that you would recommend us to friends. Thank you again for taking the time to leave your review - have a great day!
100% legit totally recommend
I was looking for a legit company to fix my grandmother picture she added away on may 24th and wanted this pictures for her funeral!
It came out perfect better than I expected!
29 May 2023
Unprompted review
Reply from MemoryCherish
Thank you for your beautiful review, Charlene. We are so glad that we were able to make a touching and meaningful memorial for your grandmother, in her memory. Our mission has always been to provide impactful keepsakes for our customers and we are thrilled that we could deliver during such a difficult time. We hope your family enjoys the picture for years to come. Thank you again for trusting us with this important project!
I don't know where to start I am so…
I don't know where to start I am so happy. First off MemoryCherish brought back to life a photo I will cherish for ever. These folks are not just a place that restores old photos, they care, truly care .They let you make the decision if you are happy with their work, not the other way around. Any questions, just ask them and they respond right away. This is the place to have your memories brought back to life. Thank you all so much..
1 June 2023
Unprompted review
Reply from MemoryCherish
Thank you for the amazing review, and for giving us the opportunity to bring your memories back to life! We’re so glad that you’re happy with our work and level of care. It is always our priority to provide excellent customer service and make sure each customer is satisfied with their experience, so we appreciate your feedback. We hope that you will continue to be a part of the MemoryCherish family!
Very pleased with the Family photo restoration
Very pleased with the restoration process of a very old photo. Requested some special attention be done on certain blurred facial areas to clarify and better define. The artist did just that. Turnaround time was better than expected. The value for the end product was most reasonable. This was my second experience with Memory Cherish and based on the results I will be returning as a most satisfied customer.
30 May 2023
Unprompted review
Reply from MemoryCherish
Thank you for your kind words, Barry! We are delighted that we exceeded your expectations in providing a wonderful restoration experience. The quality of our work is very important to us and we put great effort into providing the highest level of detail.
We appreciate your continued loyalty, it means the world to us. We look forward to providing you with exquisite service on future projects as well!
This is the second order I have placed…
This is the second order I have placed with Memory Cherish. They do such amazing work! I am really pleased! The photo I just sent in was restored within a few hours! They are extremely professional, and will work with you until you are 100% satisfied with the results of your photographs! I will continue to use Memory Cherish as needed for picture restoration, and drop their name all over town! Thank you very much!
25 May 2023
Unprompted review
Reply from MemoryCherish
Ellen, thank you for your kind words about MemoryCherish! We truly appreciate all the love and dedication you put into selecting us to restore your precious photographs. Our team is always working hard to preserve memories one photo at a time because we understand how important they are to our customers.
We're glad that you were 100% satisfied with the results and that we worked diligently to meet your expectations. Your feedback means so much to us and it's why we continue to make sure each photograph we work on is given the utmost care and attention they deserve. It was an honor serving you and we hope to have the pleasure of doing so again in the future!
I submitted a photo taken 25 years ago…
I submitted a photo taken 25 years ago on a cruise ship. This photo was damaged from a basement flood. The artist really worked a miracle restoring my wife's right eye and the rest of entire photo. Thanks!
29 May 2023
Unprompted review
Reply from MemoryCherish
Henry, thank you for your amazing review and for trusting MemoryCherish with your precious photo! We know how important family memories are, so it's truly special to be able to play a part in restoring them to their original state.
We're also glad to hear that you were happy with the artist's work - it is through their expertise and attention to detail that our customers receive such stunning results each time.
We hope we can continue to serve you and other customers with quality restoration projects for many years to come. Thank you again for being our customer!
Everyone I got the chance to interact with…
Everyone I got the chance to interact and work with at MemoryCherish was completely helpful and supportive, and incredibly patient with my many questions and follow up requests (and there were many!). The end product was even better than I could hope for. We are immediate and raving fans of MemoryCherish, and looking for the next opportunity to work with them.
26 May 2023
Unprompted review
Reply from MemoryCherish
We are so grateful for your kind words, Ness, and for taking the time to review us. It's wonderful to hear that our team made the experience of working with MemoryCherish such a positive one. We always strive to create meaningful products that capture and preserve precious memories in a beautiful way and are thrilled that we've exceeded your expectations. We value your feedback and input immensely, thank you for being part of this journey! We look forward to having more opportunities to work together in the future.
What thought to be impossible acco,plished
Thank you ever so much. The blurred one by one photo I sent you is the only colored photo my daughter-in-law had of her father who passed away several years ago. She also has a few black and white snapshots but nothing of any clarity or quality. When she saw what you had done she spontaneously burst into tears of joy. I had the wallet sized printed for her to give to her relatives. You made her ecstatic and enabled us to share in her joy. Thank you, June
24 May 2023
Unprompted review
Reply from MemoryCherish
June, thank you for your kind review. We are so pleased to hear that MemoryCherish was able to help bring such joy and meaningful memories to your daughter-in-law through the restoration of her cherished family photo. It is our highest priority to honor these special moments through our service and helping customers like you experience this joy truly makes it all worthwhile.
We are thankful that we were able to play a small part in making this special memory into something she can cherish for the rest of her life. Thank you for choosing MemoryCherish and allowing us the opportunity to be part of such a beautiful and heartwarming story.
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