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Menopause Care Reviews 

357
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that medical professionals listen carefully, provide unhurried and thorough consultations, and offer genuinely personalized advice that makes them feel truly supported during a challenging life stage. Consumers consistently appreciate the efficient booking process, the ease of arranging appointments, and the compassionate communication received from the helpful patient care team. However, some people mentioned that certain medication options had unexpected limitations or caused uncomfortable side effects during their treatment journey. A few reviewers noted restrictions regarding prescription plans or found that specific medical options did not fully match their dietary or personal requirements.

What people talk about most

Staff

Customers shared immense satisfaction with the staff, frequently highlighting that practitioners listened... See more

Service

People report high satisfaction with the service, highlighting that appointments are never rushed and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that online appointments are easy to... See more

User experience

Clients share positive opinions on user experience, highlighting how everything is easily laid out from... See more

Product

Reviewers highlight ambiguous aspects of product, as experiences with treatments vary greatly. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A brilliant service that menopause care offer. The time for the appointment is brilliant as your story is listened to, and then a plan laid out (with back ups of things don’t quite go to plan!). Wor... See more

Company replied

Rated 5 out of 5 stars

Finally a doctor who listened, validated and even diagnosed other issues I'd been having for years. Not rushed, not trying to get extra money. If you're considering using Menopause Care I would defini... See more

Company replied

Rated 5 out of 5 stars

After an initial assessment I scheduled an appointment with one of the doctor specialists. I felt listened to with empathy at last. My GP did not support my request for HRT because of my age and... See more

Company replied

Rated 5 out of 5 stars

I could be more please with my appointment with Dr Nightingale. This was the best decision I’ve ever made concerning my health. Dr Nightingale Listened very carefully and also taught me a lot. I am so... See more


Company details

  1. Women's Health Clinic
  2. also in
  3. Doctor
  4. Local Medical Service
  5. Medical centre
  6. Medical Group
  7. Wellness centre

Written by the company

Founded by Dr Naomi Potter, co-author of award winning 'Menopausing' with Davina McCall. We are a team of Menopause Specialist Doctors passionate about providing evidence based, holistic perimenopause, PMS, weight management and menopause care. We see patients via both online appointments and we have a face to face in clinic in London locations, plus Sheffield, Glasgow, Colchester, Wilmslow and Durham. All our doctors are British Menopause Society registered. In addition to their expertise in treating menopause. In addition they have special interest in Histamine, POI, PMS, PMDD, Anxiety, Migraine, Breast cancer, Thyroid disease, nutrition, lifestyle, weight loss including GLP1 medication (Mounjaro, Wegovy Ozempic) all in relation to hormone changes. We use body identical hormone therapy as recommended as gold standard therapy by the British Menopause Society. We are CQC registered so you can be reassured we are practicing according to guidelines for safety and efficacy. You can be seen in the comfort of your own home without the need for a referral. After your consultation you can expect a prescription to be couriered to you at home and we then provide ongoing care as much as you require. We also offer allied serviced in the form of a dietitian, nutritionist CBT , hypnotherapy and sleep therapy. Please visit our website for more information as well as a free comprehensive guide to menopause.


Contact info

Promotion box for Menopause Care

Women's Health Clinic

Menopause, Perimenopause, PMS, Histamine, Weight Loss Injections

4.8

Excellent

TrustScore 5 out of 5

357 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(357)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Was honestly such a joy to speak with Jane today. Jane has such a lovely friendly manner that i instantly felt comfortable sharing my thoughts with her. In fact it felt like I was chatting to one of my besties. Jane put me quickly at ease and provided me with some really helpful information. I really felt listened to and it was nice being able to share my thoughts. Jane is passionate about her work and it showed. I really felt she cares deeply about helping other woman.

20 January 2026
Unprompted review
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Reply from Menopause Care

Thank you so much for your lovely feedback. We are delighted you felt comfortable, listened to, and well supported, and that Jane’s warm, caring approach made such a positive difference.

Rated 1 out of 5 stars

Gave one prescription and never heard from them again!

Attended one online appointment, received one prescription which was paid for, and I never heard from them again, until today, over 6 months later, when they debited £178 from my account! Absolutely disgusting, they have never followed up, never provided any more prescriptions, advice or any kind of service whatsoever!

20 January 2026
Unprompted review
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Reply from Menopause Care

Thank you for taking the time to share your experience, we’re very sorry that this has felt upsetting and unexpected.

We’d like to clarify and, hopefully reassure you as best we can.
At the time of booking, the initial consultation fee was agreed to be paid in three monthly instalments. Only the first instalment was taken at the time, and the later payment you’ve referenced relates to the remaining balance for the consultation and prescription, rather than a new or additional charge.

Following an initial consultation, we typically advise a review appointment at around three months and this should have been detailed in your letter. This is to assess progress, provide ongoing support, and issue further prescriptions where appropriate. These follow-ups are booked by patients via our online system, and we’re sorry if this was not as clear as it should have been.

That said, we fully recognise that the gap in contact has led to frustration and that your experience has not met the standard of care and communication we aim to provide. For that, we sincerely apologise.

We are very happy to continue your care should you wish, and the patient contact team have been in touch.

Thank you again for raising this, feedback like yours helps us improve how clearly we communicate and support our patients.

Rated 5 out of 5 stars

I had a menopause consultation with Dr…

I had a menopause consultation with Dr Melissa Rasouli and can’t recommend her highly enough. She listened properly, was compassionate and non-judgemental, and took my concerns seriously. After years of being dismissed and treated as “just anxiety/depression,” it was a huge relief to finally be heard and offered appropriate support. I’ve since recommended her to colleagues, friends and family. Thank you, Dr Rasouli x

5 January 2026
Unprompted review
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Reply from Menopause Care

Thank you for sharing your experience. We are so pleased you felt listened to, believed, and supported, and that Dr Rasouli’s compassionate approach made such a difference. We truly appreciate your recommendations.

Rated 5 out of 5 stars

A very professional menopause service

A very professional, kind doctor and staff who treat me with kindness and respect

5 January 2026
Unprompted review
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Reply from Menopause Care

Thank you for your feedback. We are pleased to hear you felt treated with kindness, respect, and professionalism by the doctor and team.

Rated 5 out of 5 stars

Dr Nicola Stewart - Menopause Care

I made an appointment to see Dr Nicola Stewart today after realising in my 60’s that I needed helpful advice with my menopausal symptoms. She was very knowledgeable, thorough, considerate, kind and truly helpful; guiding me through the options for HRT. I have hypothyroidism and went through much heartache over 2 years, both in the NHS, and private clinics, getting a diagnosis.
I am looking forward to starting the treatment as soon as possible, and feel confident I am in the right hands.

14 January 2026
Unprompted review
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Reply from Menopause Care

Thank you for your kind feedback. We are so pleased you felt supported, informed, and confident in your care, and that Dr Nicola Stewart was able to guide you through your options with such compassion and expertise.

Rated 5 out of 5 stars

Excellent care.

I had such a great experience with Menopause Care. I highly recommend them. My consultant was extremely knowledgable and professional. Highly recommend.

2 April 2025
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Reply from Menopause Care

Thank you for your feedback. We are delighted you had such a positive experience and felt well supported by your doctor. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Genuinely life-changing

After struggling for years following surgical menopause, I honestly can’t recommend Menopause Care highly enough.

My GP was out of their depth, and four years post-op my cancer consultant was no longer available for ongoing support. I was struggling with symptoms, decision fatigue, and a real sense of being left to figure things out alone. Finding a private specialist who truly understood surgical menopause, alongside the wider context of my life — including nutrition, exercise, and long-term wellbeing — was a turning point.

I was able to choose a consultant with the right expertise and get an appointment quickly. There are also a range of payment plans, which made accessing care feel realistic and manageable rather than overwhelming.

My consultant was compassionate, knowledgeable, and refreshingly honest. She was clear that we would need to give treatments time to work and adjust along the way, rather than expecting an instant fix. Over nine months and three appointments, we refined my treatment plan, and the medication I’m now on has made a noticeable, positive difference to both my symptoms and my quality of life.

What really sets Menopause Care apart is the whole-person approach. My consultant supported me in accessing additional investigations such as a DEXA scan and wellbeing blood tests, things she knows should be monitored in an ideal world. With that guidance, I was able to approach my GP and coordinate these through the usual NHS pathways.

I’ve recommended Menopause Care to countless friends and colleagues already, and I’m certain I’ll return as my needs change over time. A huge thank you to my consultant, and also to the admin support team, who are always quick, responsive, and helpful with any queries.

If you’re feeling stuck, unheard, or unsupported with menopause care, this service is genuinely life-changing.

9 January 2026
Unprompted review
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Reply from Menopause Care

Thank you so much for sharing your experience. We are truly grateful for your thoughtful feedback and are so pleased you felt supported and cared for with a whole-person approach. It’s wonderful to hear the positive difference this has made to your quality of life, and we sincerely appreciate your recommendations and kind words for both the clinical and admin teams.

Rated 5 out of 5 stars

Menopause Care are amazing

Menopause Care are absolutely fantastic. From initial booking to my regular appointments with Dr Cawley, the service has been outstanding. I feel listened to, understood and that help is available. Dr Cawley is kind and compassionate, a pleasure to speak to. My appointments never feel rushed. I’ve managed to get an appointment at short notice when required and medication advice for a surgery between appointments. I would recommend this service to anyone who is able to access it. It’s has helped me a great deal.

24 December 2025
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Reply from Menopause Care

Thank you so much for your wonderful feedback. We are delighted you have felt listened to, supported, and well cared for throughout your journey. It’s great to hear Dr Cawley and the team have been able to provide compassionate, responsive care when you needed it. We really appreciate your recommendation.

Rated 5 out of 5 stars

Wonderful service

Dr Houghton was great, very professional and gentle. I would definitely recommend her services.

24 December 2025
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Reply from Menopause Care

Thank you for your feedback. We are pleased to hear you had a positive experience with Dr Houghton and really appreciate your recommendation.

Rated 5 out of 5 stars

The GP was lovely

The GP was lovely, very patient and spent a good amount of time discussing everything with me. I would highly recommend Menopause Care. I have already recommended it to several of my friends.

18 December 2025
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Reply from Menopause Care

Thank you for your kind feedback. We are so pleased you felt listened to and well supported, and we truly appreciate you recommending Menopause Care to others

Rated 5 out of 5 stars

Charlotte Gooding highly recommended

Charlotte Gooding was really helpful. Consultation was unhurried, she was very knowledgeable, with a lovely bedside manner. I feel I will be supported and in safe hands through my perimenopause journey. Really grateful.

17 December 2025
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Reply from Menopause Care

Thank you for your kind feedback. We are so pleased you felt supported and reassured, and that Charlotte’s knowledgeable and caring approach helped you feel in safe hands throughout your perimenopause journey.

Rated 5 out of 5 stars

Dr Nightingale was friendly and…

Dr Nightingale was friendly and professional. I found her very attentive and I felt heard!!

31 December 2025
Unprompted review
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Reply from Menopause Care

Thank you for your feedback. We are pleased to hear you felt listened to and well supported, and that Dr Nightingale’s friendly and professional approach made a positive difference.

Rated 5 out of 5 stars

Highly recommend Menopause Care

Highly recommend Menopause Care, if you need information, support and guidance at what can be a difficult and confusing time for many women.

11 December 2025
Unprompted review
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Reply from Menopause Care

Thank you for your recommendation. We are so glad we could provide clear information, support, and guidance during what can be a challenging time.

Rated 5 out of 5 stars

Brilliant service so kind and…

Brilliant service so kind and knowledgeable felt better just from one chat! Super speedy service too!!

16 December 2025
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Reply from Menopause Care

Thank you for your kind feedback. We are delighted you felt supported and reassured, and that the service was both helpful and prompt.

Rated 5 out of 5 stars

Exceptional Support

Exceptional Support - I felt heard & taken seriously. The information provided was clear and thorough. Highly Recommend

4 December 2025
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Reply from Menopause Care

Thank you for your lovely feedback. We are so pleased you felt heard and well supported, and that the information was clear and helpful. We really appreciate your recommendation.

Rated 5 out of 5 stars

Understanding

Had a phone conversation with Jane . Just wanted to say thank you so much for the understanding, empathy and care given . You have given me hope and knowledge, feel I can finally move forward. Thank you again 🤍

17 December 2025
Unprompted review
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Reply from Menopause Care

Thank you so much for your kind words. We are really pleased you felt supported and heard, and that the conversation with Jane James our Menopause mentor gave you hope and confidence to move forward.

Rated 5 out of 5 stars

100% recommendation.

I made an app with Dr oldroyd. The relief of talking to a doctor who not only understood me but also had empathy was amazing. I am 1 month into my new meds and I am already feeling much better.

26 November 2025
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Reply from Menopause Care

Thank you for your recommendation. We are so glad you felt understood and supported, and that you are already noticing positive changes with your treatment. Compassionate, expert menopause care can make all the difference.

Rated 5 out of 5 stars

A Life-Changing Appointment

I had an excellent experience with Dr. Amy Lewis. She was incredibly compassionate, patient, and understanding, and she truly took the time to listen to me. She clearly explained what I’m experiencing and reassured me that my symptoms are normal and that I hadn't lost the plot and gone bonkers!

Dr. Amy Lewis also provided a thorough explanation of what HRT is, how it works, and the different options available. She outlined the approach she felt would be best for me personally and recommended what we should try first.

I left the appointment feeling informed, supported, and hopeful about getting back to feeling like myself again. I’m very grateful for her care.

25 November 2025
Unprompted review
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Reply from Menopause Care

Thank you for sharing your experience. We are so pleased you felt listened to, reassured, and supported. Helping women understand their symptoms and feel confident in their care is at the heart of menopause care, and we’re glad you left feeling informed and hopeful.

Rated 5 out of 5 stars

A fabulous experience!!

A fabulous experience!!! I was listened to, I was given advice and the help I have received has changed my life, all women going through perimenopause no longer need to suffer, they can be them again.

21 November 2025
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Reply from Menopause Care

Thank you so much for your kind words. We are truly grateful you shared your experience, and we’re so glad the support and guidance helped you feel like yourself again

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