Extremely happy with our new car. The experience at the showroom was exceptional Gino who sold us our car was very friendly and knowledgeable about all aspects of our needs. He explained everything in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ I’d just like to say a massive thank you to Mason at Mercedes for all his help throughout the whole process. He was extremely friendly, professional and helpful from start to finish, an... See more
Company replied
Sytner Bath was excellent in every respect. The facility is 5*. Staff were amazing, especially Grafton who led us through from beginning to end - he deserves several gold medals. Now very happy to dri... See more
Company replied
From test drive to collection Sytner Mercedes Bristol made every part of the journey seem effortless. Special thanks to Joshua Harris who, from point of sale to collection catered for every need and h... See more
Company replied
Company details
- #54 of 63 best companies in Car finance and loan company
- #58 of 102 best companies in Financial Institution
Written by the company
Mercedes-Benz Finance gives you the freedom and flexibility to drive away in the Mercedes-Benz of your choosing, in a way that fits around your lifestyle. You’ll benefit from: A range of both purchase and lease products, so you can find the solution that’s right for you. Wide-ranging support from our team on our range of financial products, and the benefits of each. Tailored customer service via phone, email and web, so we can support you in the way that suits you best and a dedicated, sensitive case team, should you need extra help managing your agreement.
Contact info
Mercedes-Benz Financial Services UK Ltd, MK15 8BA, Milton Keynes, United Kingdom
- 0370 847 0700
- mercedes-benz.co.uk/passengercars/finance.html
4.6
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
GLB purchase.
Sytner Bath was excellent in every respect. The facility is 5*. Staff were amazing, especially Grafton who led us through from beginning to end - he deserves several gold medals. Now very happy to drive the GLB AMG Line Executive.
15 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Patrick and Jayne,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Grafton and the team at Mercedes-Benz of Bath.
Kind regards,
Mercedes-Benz Finance
Great customer service and very well…
Great customer service and very well looked after by Jeremy.
23 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Val,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jeremy and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
The team at Mercedes Bolton are so…
The team at Mercedes Bolton are so friendly professional and do their best to give you the best experience. Norielle was my sales exec and she was absolutely amazing from the start. She stuck to her words. I spoke to her 6 months ago and said to get in touch with me when their is a promotional offer and she did that right away and I was able to upgrade my car. Lina the manager was so helpful and made sure to reassure me and get me the best deal she could. Only issue is there valeting team aren’t great at all.
22 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Customer,
Thanks for taking the time to share your feedback. We're sorry to hear that your experience with Mercedes-Benz valeting team hasn't met your expectations.
Your comments are important to us and have been logged. If you need any further assistance, you can call us on 0370 847 0700. We're open Monday - Friday 9am - 5pm, excluding bank holidays. Alternative contact details can be found at www.mercedes-benz.co.uk/contactfinance
Kind regards,
Mercedes-Benz Finance
Excellent Service, utmost clkarity
Excellent, speedy service. I have just renewed with my second Mercedes purchase. Staff at Sytner, Cheltenham & Gloucester were first rate in explaining my options and tailoring the purchase to my needs.
21 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Robert,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Cheltenham and Gloucester.
Kind regards,
Mercedes-Benz Finance
2nd car bought from Preston and was so…
2nd car bought from Preston and was so perfect and so easy would highly recommend
20 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Andrew,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Preston.
Kind regards,
Mercedes-Benz Finance
Reply from Mercedes-Benz Financial Services UK
Dear J McE,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Came with a good expectation, went away with a better one.
Although we didn't get what we came for, we ended up with a better deal overall. The agents we delt with were all really good at their respective jobs. We had a great and enjoyable time choosing and then taking delivery of our new Mercedes-Benz. Thank you all at Doncaster.
20 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Stephen,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Doncaster.
Kind regards,
Mercedes-Benz Finance
Options fully explained
Our PCP purchase options were fully explained and the team guided us through the document approvals making the whole process seamless.
17 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear S. Newth,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Reply from Mercedes-Benz Financial Services UK
Dear Chris,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Louise and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
York Mercedes Benz…
From walking into the Mercedes Benz showroom we were made very confortable, the staff were very friendly, once we had chosed our car the process was very easy and they kept me up-to-date with all the information I needed.
When I picked up the car it was under a cover in the showroom which was a nice touch as well
20 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Darren,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Reply from Mercedes-Benz Financial Services UK
Dear Cheryl,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Callen and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Tailored Excellent Customer Service
Helpful team of people who work to fulfil my exact requirements, both on price, model and specification. From pricing examples, finance arrangements to the handover experience, the customer service was excellent.
19 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Paul,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Maxwell at Mercedes-Benz of Harrogate…
Maxwell at Mercedes-Benz of Harrogate provided an excellent experience from start to finish. He was professional, responsive and straightforward throughout, explained everything clearly, and made the whole process easy. I genuinely appreciated his help and would happily recommend Maxwell and the Mercedes-Benz Harrogate team to anyone looking for a new car.
19 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Vigne,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Maxwell and the team at Mercedes-Benz of Harrogate.
Kind regards,
Mercedes-Benz Finance
Chloe at Hamilton branch found my…
Chloe at Hamilton branch found my perfect car. Very nice friendly staff would recommend to anyone looking for a new vehicle.
19 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Alison,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Chloe and the team at Mercedes-Benz of Hamilton.
Kind regards,
Mercedes-Benz Finance
Great experience
Great experience, great sales agent Jack at Warrington. Jack made everything easy and happy to answer all my questions.
19 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Nicola,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jack and the team at Mercedes-Benz of Warrington.
Kind regards,
Mercedes-Benz Finance
5 starts isn't enough!
Travis was friendly, knowledgeable and took time to understand what I needed and then offered me the best options. A truly refreshing approach and a credit to the company
14 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Gavin,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Travis and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Bought my mercedesbrilluantcservice from bishops…
Bought my mercedes from bishops stortford branch . Alex politt who looked after me is the best agent I’ve ever dealt with . Totally trustworthy and a credit to the business . If you going to buy a merc go to him
18 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Mario,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Alex Politt and the team at Mercedes-Benz of Bishop's Stortford.
Kind regards,
Mercedes-Benz Finance
The whole experience was excellent
The whole experience was excellent. Paul Scorer was very professional and I was very pleased to do business with him. He discussed with me in full detail everything I needed to know in respect of PCP and the whole process went very smoothly.
18 August 2026
Reply from Mercedes-Benz Financial Services UK
Dear Jeannette,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Paul Scorer and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Reply from Mercedes-Benz Financial Services UK
Dear Katherine,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Joe and the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
Reply from Mercedes-Benz Financial Services UK
Dear Denis,
Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.
Kind regards,
Mercedes-Benz Finance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.