Mercedes-Benz Financial Services UK Reviews 

4,513
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,339 reviews, reviewers overwhelmingly had a genuinely great experience with this company. Many customers frequently mention that the showroom staff are exceptionally helpful, polite, and ensure a completely smooth and stress-free purchasing process from start to finish. Consumers truly appreciate the clear explanations, transparent financing deals, and highly knowledgeable guidance provided by the team during their visits. Some reviewers were not happy with the customer service experienced when dealing with the separate company finance and after-care departments. People frequently noted ongoing communication difficulties, mentioning unhelpful case handlers, long response delays, and a frustrating lack of support when trying to resolve post-purchase problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team members are consistently friendly,... See more

Service

Users describe positive interactions with service, highlighting exceptional support and professionalism from... See more

User experience

Customers had positive experiences with user experience, consistently describing the process as quick,... See more

Customer service

People report positive experiences with customer service, noting that staff are very polite, informative, and... See more

Product

Customers consistently note positive experiences with product, highlighting the great design, build quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Experience from start to end was exceptional. We were listened to and all staff who assisted us spent time and effort in getting us the deal that was best for us. The sales rep Ali was very attentive... See more

Company replied

Rated 5 out of 5 stars

Sytner Bath was excellent in every respect. The facility is 5*. Staff were amazing, especially Grafton who led us through from beginning to end - he deserves several gold medals. Now very happy to dri... See more

Company replied

Rated 5 out of 5 stars

From test drive to collection Sytner Mercedes Bristol made every part of the journey seem effortless. Special thanks to Joshua Harris who, from point of sale to collection catered for every need and h... See more

Company replied

Rated 5 out of 5 stars

Everything about my experience was great! Welcoming front desk staff, comfortable waiting area, drinks provided and a perfectly presented showroom. The salesman Tim answered any questions and let... See more

Company replied


Company details

  1. #54 of 63 best companies in Car finance and loan company
  2. #60 of 105 best companies in Financial Institution

Written by the company

Mercedes-Benz Finance gives you the freedom and flexibility to drive away in the Mercedes-Benz of your choosing, in a way that fits around your lifestyle. You’ll benefit from: A range of both purchase and lease products, so you can find the solution that’s right for you. Wide-ranging support from our team on our range of financial products, and the benefits of each. Tailored customer service via phone, email and web, so we can support you in the way that suits you best and a dedicated, sensitive case team, should you need extra help managing your agreement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.6

All reviews

(4,513)

2,089 reviews in the last 12 months

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Rated 5 out of 5 stars

New GLC AMG53

Great service from start to finish.
Tim was amazing throughout the process and helped with additional questions. He was also very sweet with our children and had a small surprise for them upon picking up the vehicle.
Overall I would highly recommend purchasing from this dealership and requesting Tim Morse as the agent.

28 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Nader,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Tim Morse and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Excellent Experience – A Huge Thank You to David

We purchased our car from the Mercedes-Benz Sheffield showroom and had an absolutely excellent experience from start to finish. A very special thank you to David Fort, who was fantastic throughout the entire process.

David was extremely helpful, professional and patient. He took a great deal of time with us, explained everything clearly and thoroughly, and made sure we fully understood every stage of the purchase and finance process. He was always happy to answer our questions and never made us feel rushed or under any pressure.

What we appreciated most was the amount of time and attention David gave us. He made the whole experience straightforward, comfortable and genuinely enjoyable. His friendly and professional approach gave us complete confidence throughout the process.

We are extremely happy with our new Mercedes and very grateful to David Fort for all his help, support and time. He is a real credit to the Mercedes-Benz Sheffield team, and we would have no hesitation in recommending him to anyone looking to purchase a Mercedes.

Thank you again, David, for making the whole experience such a positive one!

17 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Majid,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from David Fort and the team at Mercedes-Benz of Sheffield.

Kind regards,

Mercedes-Benz Finance

Rated 4 out of 5 stars

They do try an alleviate all worries

They do try an alleviate all worries

31 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Derek,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Christian Freebury kept me updated on the progress of my new car. Very professional

31 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Diane,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Christian Freebury and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Connor was a great sales person

My experience getting my new car was very smooth. Connor did an amazing job explaining the process from start to finish and was a great sales person. Thank you Connor for great customer service and i absolutely love my car!

31 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Esther,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Connor and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Freddie excelled again this time

Freddie excelled again this time, he explained everything to us in detail. This is the second car we have bought from York. They have always been very prompt and very professional.

30 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Owen,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Freddie and the team at Mercedes-Benz of York.

Kind regards,

Mercedes-Benz Finance

Rated 4 out of 5 stars

Good considering problems with change…

Good considering problems with change of salesperson

27 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Ben,

Thanks for taking the time to share your feedback. We're sorry to hear that your experience with Mercedes-Benz Finance hasn't met your expectations.

Your comments are important to us and have been logged. If you need any further assistance, you can call us on 0370 847 0700. We're open Monday - Friday 9am - 5pm, excluding bank holidays. Alternative contact details can be found at www.mercedes-benz.co.uk/contactfinance

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

I would highly recommend this…

I would highly recommend this dealership. The process to apply for my finance was straightforward and the sales person was extremely helpful

30 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Shirley,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Comprehensive information

Comprehensive information. Everything was easy to understand. It was quick and easy to complete the process. Also very competitive.

30 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Kelly,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Great experience - lookers Shrewsbury.

Recently brought new Mercedes CLE from lookers in Shrewsbury.
Great experience
Great Deal.
Straight forward process.
Jake - salesman was great to work with :)

30 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Meranda,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jake and the team at Mercedes-Benz of Shrewsbury.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Great experience

Great experience

30 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Charlotte,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

I bought my new car through Mercedes…

I bought my new car through Mercedes Benz Portadown. I found the people there so nice and friendly and was completely comfortable buying my car as everything was explained to me professionally and patiently by the sales team. I was happy with the price of the car and how the finance team explained the terms of the finance. I felt confident and I completely trusted the staff . I will definitely purchase again.

29 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Maureen,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Portadown.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

User friendly finance.

Easy to set up, user friendly, and pretty much self service in the main. Good product with competitive options to finance your dream motor. Highly recommended.

29 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Matt,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

5 stars for customer service

Fabulous service from the Mercedes team in Plymouth. Great showroom, knowledge team with no hard sell, Dayle who we dealt with was exceptional.

29 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Paul,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Dayle and the team at Mercedes-Benz of Plymouth.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Good service

Very simple process from my first approach to the dealership regarding prospective purchase to me taking the car. Finance was handled efficiently and professionally and staff made the process easy.

29 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Bruce,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

All fine with MB

All fine with MB

28 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Robert,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

All staff are helpful and friendly

All staff are helpful and friendly
No pushy sales techniques

28 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Sheila,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Great service !!!

Great service !!!
Jordan is the best salesman i have ever had sell me a car

28 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Steven,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jordan and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 4 out of 5 stars

See above

It is not the Mercedes staff or documentation that are affecting choices amongst the small to medium size vehicles ( not including top end and sporting- they have money to burn ) ;
it’s the competition from overseas .:
the “3 Ps …..“Presentation,Price,Performance =
An easy sale with Pride.

28 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Colin,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Ted our salesman at bishop stortford…

Ted our salesman at bishop stortford was friendly and welcoming which made the whole experience easy and stress free. Would have no problem recommending the service we received 👍

28 August 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Andy,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Ted and the team at Mercedes-Benz of Bishop's Stortford.

Kind regards,

Mercedes-Benz Finance

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