Mercedes-Benz Financial Services UK Reviews 

4,512
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,323 reviews, past reviewers overwhelmingly had a great overall experience with this company. Many customers frequently praise the sales staff and advisors for being extremely friendly, knowledgeable, and professional throughout the entire vehicle purchasing process. People also deeply appreciate the clear explanations, efficient communication, and patient guidance from the team that make buying a new car completely seamless and stress-free. However, some people mentioned frequent communication issues and notable difficulties when trying to reach their assigned case handlers. A few consumers also expressed serious frustration regarding poor aftercare support or disappointing experiences when handling unexpected vehicle problems later on.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is friendly, professional, and always... See more

Service

Customers consistently note positive experiences with service, highlighting professional, helpful, and... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting seamless and stress-free car-buying... See more

Customer service

People report positive experiences with customer service, noting that staff members are professional,... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the build quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kyle at the Perth branch was exceptional when it came to the overall experience of ordering and collecting my new car. Any questions I had were answered quickly and never made to feel like a bother. G... See more

Company replied

Rated 5 out of 5 stars

Although we didn't get what we came for, we ended up with a better deal overall. The agents we delt with were all really good at their respective jobs. We had a great and enjoyable time choosing and t... See more

Company replied

Rated 5 out of 5 stars

Tanveer Rahman delivered the car to us. He explained everything really well. Went through the whole process of buying, financing, delivery, explaining how the car works., everything was done in detail... See more

Company replied

Rated 5 out of 5 stars

Catherine and the team here are so knowledgeable, friendly and approachable. Nothing was too much trouble even the silly little questions. They have been so attentive and supportive towards me and I c... See more

Company replied


Company details

  1. #54 of 63 best companies in Car finance and loan company
  2. #60 of 105 best companies in Financial Institution

Written by the company

Mercedes-Benz Finance gives you the freedom and flexibility to drive away in the Mercedes-Benz of your choosing, in a way that fits around your lifestyle. You’ll benefit from: A range of both purchase and lease products, so you can find the solution that’s right for you. Wide-ranging support from our team on our range of financial products, and the benefits of each. Tailored customer service via phone, email and web, so we can support you in the way that suits you best and a dedicated, sensitive case team, should you need extra help managing your agreement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.6

All reviews

(4,512)

2,089 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Experience – A Huge Thank You to David

We purchased our car from the Mercedes-Benz Sheffield showroom and had an absolutely excellent experience from start to finish. A very special thank you to David Fort, who was fantastic throughout the entire process.

David was extremely helpful, professional and patient. He took a great deal of time with us, explained everything clearly and thoroughly, and made sure we fully understood every stage of the purchase and finance process. He was always happy to answer our questions and never made us feel rushed or under any pressure.

What we appreciated most was the amount of time and attention David gave us. He made the whole experience straightforward, comfortable and genuinely enjoyable. His friendly and professional approach gave us complete confidence throughout the process.

We are extremely happy with our new Mercedes and very grateful to David Fort for all his help, support and time. He is a real credit to the Mercedes-Benz Sheffield team, and we would have no hesitation in recommending him to anyone looking to purchase a Mercedes.

Thank you again, David, for making the whole experience such a positive one!

17 August 2026
Rated 5 out of 5 stars

Connor was a great sales person

My experience getting my new car was very smooth. Connor did an amazing job explaining the process from start to finish and was a great sales person. Thank you Connor for great customer service and i absolutely love my car!

31 August 2026
Rated 5 out of 5 stars

I bought my new car through Mercedes…

I bought my new car through Mercedes Benz Portadown. I found the people there so nice and friendly and was completely comfortable buying my car as everything was explained to me professionally and patiently by the sales team. I was happy with the price of the car and how the finance team explained the terms of the finance. I felt confident and I completely trusted the staff . I will definitely purchase again.

29 August 2026
Rated 5 out of 5 stars

Good service

Very simple process from my first approach to the dealership regarding prospective purchase to me taking the car. Finance was handled efficiently and professionally and staff made the process easy.

29 August 2026
Rated 4 out of 5 stars

See above

It is not the Mercedes staff or documentation that are affecting choices amongst the small to medium size vehicles ( not including top end and sporting- they have money to burn ) ;
it’s the competition from overseas .:
the “3 Ps …..“Presentation,Price,Performance =
An easy sale with Pride.

28 August 2026

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