Mercedes-Benz Financial Services UK Reviews 

4,512
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,339 reviews, reviewers overwhelmingly had a genuinely great experience with this company. Many customers frequently mention that the showroom staff are exceptionally helpful, polite, and ensure a completely smooth and stress-free purchasing process from start to finish. Consumers truly appreciate the clear explanations, transparent financing deals, and highly knowledgeable guidance provided by the team during their visits. Some reviewers were not happy with the customer service experienced when dealing with the separate company finance and after-care departments. People frequently noted ongoing communication difficulties, mentioning unhelpful case handlers, long response delays, and a frustrating lack of support when trying to resolve post-purchase problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team members are consistently friendly,... See more

Service

Users describe positive interactions with service, highlighting exceptional support and professionalism from... See more

User experience

Customers had positive experiences with user experience, consistently describing the process as quick,... See more

Customer service

People report positive experiences with customer service, noting that staff are very polite, informative, and... See more

Product

Customers consistently note positive experiences with product, highlighting the great design, build quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Experience from start to end was exceptional. We were listened to and all staff who assisted us spent time and effort in getting us the deal that was best for us. The sales rep Ali was very attentive... See more

Company replied

Rated 5 out of 5 stars

Sytner Bath was excellent in every respect. The facility is 5*. Staff were amazing, especially Grafton who led us through from beginning to end - he deserves several gold medals. Now very happy to dri... See more

Company replied

Rated 5 out of 5 stars

From test drive to collection Sytner Mercedes Bristol made every part of the journey seem effortless. Special thanks to Joshua Harris who, from point of sale to collection catered for every need and h... See more

Company replied

Rated 5 out of 5 stars

Everything about my experience was great! Welcoming front desk staff, comfortable waiting area, drinks provided and a perfectly presented showroom. The salesman Tim answered any questions and let... See more

Company replied


Company details

  1. #54 of 63 best companies in Car finance and loan company
  2. #60 of 105 best companies in Financial Institution

Written by the company

Mercedes-Benz Finance gives you the freedom and flexibility to drive away in the Mercedes-Benz of your choosing, in a way that fits around your lifestyle. You’ll benefit from: A range of both purchase and lease products, so you can find the solution that’s right for you. Wide-ranging support from our team on our range of financial products, and the benefits of each. Tailored customer service via phone, email and web, so we can support you in the way that suits you best and a dedicated, sensitive case team, should you need extra help managing your agreement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.6

All reviews

(4,512)

2,089 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Experience – A Huge Thank You to David

We purchased our car from the Mercedes-Benz Sheffield showroom and had an absolutely excellent experience from start to finish. A very special thank you to David Fort, who was fantastic throughout the entire process.

David was extremely helpful, professional and patient. He took a great deal of time with us, explained everything clearly and thoroughly, and made sure we fully understood every stage of the purchase and finance process. He was always happy to answer our questions and never made us feel rushed or under any pressure.

What we appreciated most was the amount of time and attention David gave us. He made the whole experience straightforward, comfortable and genuinely enjoyable. His friendly and professional approach gave us complete confidence throughout the process.

We are extremely happy with our new Mercedes and very grateful to David Fort for all his help, support and time. He is a real credit to the Mercedes-Benz Sheffield team, and we would have no hesitation in recommending him to anyone looking to purchase a Mercedes.

Thank you again, David, for making the whole experience such a positive one!

17 August 2026
Rated 5 out of 5 stars

Connor was a great sales person

My experience getting my new car was very smooth. Connor did an amazing job explaining the process from start to finish and was a great sales person. Thank you Connor for great customer service and i absolutely love my car!

31 August 2026
Rated 5 out of 5 stars

I bought my new car through Mercedes…

I bought my new car through Mercedes Benz Portadown. I found the people there so nice and friendly and was completely comfortable buying my car as everything was explained to me professionally and patiently by the sales team. I was happy with the price of the car and how the finance team explained the terms of the finance. I felt confident and I completely trusted the staff . I will definitely purchase again.

29 August 2026
Rated 5 out of 5 stars

Good service

Very simple process from my first approach to the dealership regarding prospective purchase to me taking the car. Finance was handled efficiently and professionally and staff made the process easy.

29 August 2026
Rated 4 out of 5 stars

See above

It is not the Mercedes staff or documentation that are affecting choices amongst the small to medium size vehicles ( not including top end and sporting- they have money to burn ) ;
it’s the competition from overseas .:
the “3 Ps …..“Presentation,Price,Performance =
An easy sale with Pride.

28 August 2026

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