Was ok apart from the floor that cause all the issues as wasn't square and the 3 sections wouldn't butt together correctly causing the walls in 1 corner to be almost 2 inches apart. Luckily I'm it tra... See more
Company replied
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Review summary
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Reviews shaping this summary
I received an email late the previous evening to delivery stating the product would be delivered between 5.25am-7.25am. I was amazed a company would expect an item to be delivered prior to 7am. Stop e... See more
Company replied
overall the greenhouse is ok only now ! After improvements .....the issue is the roof simply is not strong enough so I had to get a joiner to reinforce with a 4inch roof beam and 3 inch on the sides... See more
Company replied
Really pleased with my product, I brought a double wooden bike shed, (6ft L 3ft depth 4ft high) the quality is good, easy to erect, wood strips need numbering but just had to measure them to find the... See more
Company replied
Company details
Written by the company
As one of the UK’s largest manufacturers of timber garden products, we go above and beyond to meet the needs of our business partners. Our constant analysis of the market has allowed us to develop an extensive product range that caters for everyone. A well established reputation for quality and service means you can be rest assured that you're in good hands.
Contact info
Old Great North Road, NG23 6QN, Newark , United Kingdom
- 01636 821215
- customerservice@merciagp.co.uk
- merciagardenproducts.co.uk
3.5
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Would have rated 0 if I could
Would have rated 0 if I could. Driver was 10 minutes from my house then went in the wrong direction. Tracker promptly turned off and over 2 hours later I get a cokk and bull story about being out of driver hours. No flexibility then when arranging to rebook delivery.
This review is for the courier not the seller. Can't comment on them as the item never arrived.
9 April 2026
Unprompted review
Reply from Mercia Garden Products
I’m really sorry to hear about your experience — that sounds incredibly frustrating, especially after waiting so long and then not receiving your delivery at all.
What you described with the driver going in the wrong direction, the tracking stopping, and the lack of clear communication is definitely not the level of service we expect. I completely understand how disappointing it must have been to then be told there was no flexibility when trying to rearrange.
Although this issue sits with the courier, we take feedback like this seriously and will be raising it with them to help prevent this from happening again.
Avoid just a headache to deal with
Ordered shed from wickes,said 7 days,as we moved house needed it asap but was told 16 days after I ordered,but day before its due their driver has left the company so no indication of when in future it will be delivered,I bought summer house last year off Robert days and guess what just realised same company who then cancelled on the actual day,saying driver ran out of hours.
No wonder driver left this time clearly treating staff terribly,delivering sheds on their own,from Nottingham to anywhere in country,they supply a lot of big companies,argos two I mentioned above so they can afford to let loads of people down.and shrug it off.
I’m glad I realised who they were as the quality of my summerhouse is poor so I cancelled my shed.
The nails in the panels are that far in the panels blew off in the wind.
The roof panel wasn’t square either
8 April 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the disappointment caused regarding your delivery and previous order.
We understand how frustrating delays can be, especially when you are relying on a delivery following a house move. Unfortunately, from time to time unforeseen logistical issues can arise which may impact scheduled deliveries, and we sincerely apologise for the inconvenience this caused you.
We are also sorry to hear about your concerns regarding the quality of your previous summerhouse. This is not the standard we aim to provide, and we take all quality concerns very seriously as part of our ongoing improvement processes.
We appreciate you bringing this to our attention and are sorry that on this occasion we did not meet your expectations. Should you wish to discuss your previous experience further, our customer service team would be happy to review this with you.
Disgusted but I suppose we will have to wait
Disgusted but I suppose we hill have to wait another week
7 April 2026
Unprompted review
Reply from Mercia Garden Products
We’re very sorry for the delay. I can see your order has now been rebooked for delivery. Unfortunately we experienced some unexpected logistics issues which caused the postponement.
We completely understand your frustration and appreciate your patience while we get this to you. Please let us know if you need anything further in the meantime.
Wooden Greenhouse - pain to assemble
Bought a 6x8 wooden greenhouse. It took me literally days to assemble, despite being a builder. The instructions are unclear and the way it has been designed is for maximum work when assembling, and is very unhelpful.
20 March 2026
Unprompted review
Reply from Mercia Garden Products
Hi, thank you for your feedback. We're sorry to hear that you found the greenhouse difficult and time-consuming to assemble, especially given your building experience. We also appreciate your comments regarding the clarity of the instructions and the design of the assembly process.
We have reached out to you via Trustpilot to request your contact details so we can review the concerns you've raised about the instructions and overall build experience, as we are always looking for ways to improve both our products and our guidance.
Thank you for taking the time to share your experience with us.
Best delivery ever
Best delivery ever, very help full. Easy to build which was a good send. Took me and my husband 3 days, my husband only had one leg and I have mobility issues so thought we did excellent.
3 April 2026
Unprompted review
Reply from Mercia Garden Products
Thanks for your 5 star review!
Bad customer service
Had an 8x6 Metal Shed delivered toward the end of February, No fault on the delivery guys, they were great!
Then I found we were missing 2 parts of the Shed so went back to them & specified which number parts we needed. Great! Replacement parts delivered on the 23rd March however, the wrong parts!
Got in touch again, this time it has been a struggle to this day.
*UPDATE* upon writing this review, I had the correct parts delivered and the Shed is now complete.
I still stand by my poor customer service comments and would still avoid having to use them again.
1 April 2026
Unprompted review
Reply from Mercia Garden Products
Hi, I am aware of your issue and have been in touch with you and am working on getting the parts to you as soon as possible! We are so sorry for this! I will be in touch once I have a confirmed date.
Thanks
Toni
Replacement part
I had a fantastic experience with Toni, who went above and beyond to help me. Even though I purchased the item two years ago, Toni took the time to organise a spare part for me quickly and without any hassle. It’s rare to see that level of customer service after so long, and I really appreciated the effort and professionalism. Highly recommend!
31 March 2026
Unprompted review
Reply from Mercia Garden Products
Thanks for your wonderful review!!
Excellent service from start to finish
Excellent service from start to finish, delivered as promised at exactly the time stated by a very professional delivery driver. Would definitely recommend and use again.
31 March 2026
Unprompted review
Reply from Mercia Garden Products
Thanks for your review!
Absolutely amazing
Absolutely amazing, Andy went above and beyond, having injured my knee on Friday I ended up on crutches, he took everything behind my garden gate, what a star
23 March 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for your 5 stars!
Paul was so so helpful
Paul was so so helpful. I am very grateful.
Thankyou for such brilliant service.
Diane.
23 March 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for your review!
Great delivery from Paul
Great delivery from Paul. He was very friendly and arrived within the agreed time frame. Everything was unloaded quickly and left neatly. Many thanks
23 March 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for your 5 stars!
Excellent delivery.
Product delivered on time today (by driver Paul). Offloaded quickly and neatly. Paul was helpful, friendly and polite. Excellent delivery service.
23 March 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for the 5-star review!
Paul the delivery driver was great
Paul the delivery driver was great. He arrived on time, unpacked everything and laid it out helpfully. At the same time he was chatty and pleasant. Great to have someone take time and pride in his deliveries rather than just dumping stuff.
23 March 2026
Unprompted review
Reply from Mercia Garden Products
We appreciate your review. Thank you!
Great communication from purchase to…
Great communication from purchase to delivery - would throughly recommend using this company. Paul delivered on time and with a great attitude- thank you Paul.
23 March 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for the review!
Paul the driver was on time very…
Paul the driver was on time very helpful and the shed looks good on first viewing
20 March 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for your lovely comments on our delivery service!
Paul’s delivery
Great delivery from Paul. He was very friendly and arrived within the agreed time frame. Everything was unloaded quickly and left neatly around the back as requested. Thanks again!
20 March 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for taking the time to leave us your great review!
Reply from Mercia Garden Products
Thank you for your review!
Absolutely awful company I should of…
Absolutely awful company I should of had a delivery on 27th March, spoke to several people from the company regarding the delivery . I am still waiting for my delivery was promised I would get a delivery on the 18th still no delivery. Don't buy or use this company.
17 March 2026
Unprompted review
Reply from Mercia Garden Products
Thank you for your feedback. I can see that the issues with your order have now been resolved, your delivery has been completed, and a gesture of goodwill has been processed against your order.
We sincerely apologise for the delays and the inconvenience caused.
Excellent service
Excellent service, delivery was to a tricky location but Mick was extremely helpful and made the process very easy.
13 March 2026
Unprompted review
Reply from Mercia Garden Products
Thanks for your great review
Excellent service
Just had my shed delivered by a very helpful man.
Communications regarding the delivery were very good.
I would recommend this company.
17 March 2026
Unprompted review
Reply from Mercia Garden Products
Thanks for your great review!
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