I’ve tried using mercuryo Wallet at least 5-6 times now and today it worked successfully. In the past the support team would tell me that my visa debit card was not supported by their service. After v... See more
Company replied
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See what reviewers are saying
In 2023, I came across a TikTok promotion connected to this company claiming that a £120 deposit would generate huge crypto returns. After depositing the money, I was repeatedly sent back and forth... See more
Company replied
I’m attempting to purchase crypto from on my Tangem Wallet, I’ve successfully used your platform previously; but over the last 7 days I haven’t been able to process a transaction. I reached out... See more
Company replied
The speed and service I enjoyed.Unfortunately I need to withdraw the funds back to my Bank. Please advise me how to withdraw the funds. Thank you for your excellent service
Company replied
Company details
- #57 of 59 best companies in Payment service
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recipient still has yet to receive…
Recipient still has yet to receive their payment 😔 so disappointed
11 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Anita👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Reply from Mercuryo Wallet
Hi Maryam👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
I accidently used wrong currency (USDT)…
I accidently used wrong currency (USDT) Istead of USDC to same ID, but recipient claims they never received the 850$. Now I seem to have lost it. Transaction took place on March 22nd 1026.
22 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Morten👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
You took from my account two thousand…
You took from my account two thousand euros without explaining why and you are not sending me back the specific amount (two thousand euros)
9 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Kostas 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Quick and helpful
31 March 2026
Reply from Mercuryo Wallet
Hi Vegard 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
I purchased usdt but I have not credited
I purchased usdt but I have not received it. event though I received a mail confirmation
7 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Ferdinand 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Reply from Mercuryo Wallet
Hi Juri👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi Hans👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
I wish that you cancel the payments…
I wish that you cancel the payments what did not go trough, due to cardproblems, please
3 April 2026
Reply from Mercuryo Wallet
Hi Werner👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Smooth and seamless
4 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi John👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
But I’ll still need about $100 total…
But I’ll still need about $100 total payment approved to complete my financial investment statement
Help out complete my order
4 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Helen 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you and provide us some context about your situation.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
Reply from Mercuryo Wallet
Hi Isaac👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
It was easy and smooth and fast!
3 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Sure👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Terrible
Terrible! Everyone, stay away from this company! They are scammers!
2 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi John👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Reply from Mercuryo Wallet
Hi Paul👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
25% of my invested money is gone
25% of my invested money is gone. How is this possible
2 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Maurice👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Thank you for the ability to buy crypto
2 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Keith👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Today it is not completing send
Today it is not completing send, get hung up on, confirm code to withdrawl.
That's now a problem.
2 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Roger👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
It’s very solid and very fast
2 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Jan Peter👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Critical Process Failure: Payment Completed, but No Record.
I am reporting a severe technical and procedural failure within your payment system. I have successfully completed a transfer to your designated bank account, but your system has failed to provide any confirmation or receipt.
There is a complete lack of synchronization between your payment gateway and the actual fund reception. It is unacceptable for a financial service provider to have such a significant "blind spot" in its transaction monitoring.
I have undeniable proof of the transfer from my side, yet your platform shows no record. This is not just a delay; it is a fundamental flaw in your operational process. I demand an immediate manual audit of your incoming transactions and a swift resolution. I will not stop escalating this issue until my funds are properly credited.
1 April 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Jongkak 👋
We're sorry to hear about this 😥️
For us to assist you further, please reach out to our Customer Support team so we can take a look into this for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Looking forward to speaking with you! 🙇️
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