I’ve tried using mercuryo Wallet at least 5-6 times now and today it worked successfully. In the past the support team would tell me that my visa debit card was not supported by their service. After v... See more
Company replied
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See what reviewers are saying
good morning from Switzerland , my usdt order is comming in my wallet thank you very much love you for youre fast and serious work
In 2023, I came across a TikTok promotion connected to this company claiming that a £120 deposit would generate huge crypto returns. After depositing the money, I was repeatedly sent back and forth... See more
Company replied
I’m attempting to purchase crypto from on my Tangem Wallet, I’ve successfully used your platform previously; but over the last 7 days I haven’t been able to process a transaction. I reached out... See more
Company replied
Company details
- #58 of 60 best companies in Payment service
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to purchase asset
Very easy to purchase asset - quick & low fee. Thank you
12 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Sam👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
i have made a bank transfer from my…
i have made a bank transfer from my vivid account 1170 euro to my account here and the money are nowhere to be seen . It has been more than 15 days and the your support is not giving me any answer . i am only getting some robotic answers . help me to resolve my issue or i will escalate this to the police
25 February 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Jan👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be.
Please know that sometise we need more than one team in order s
To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
The money was not deposited faster!!!!!
12 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Ayim👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
Its taking a longer time to arrive than…
Its taking a longer time to arrive than it should.
12 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Diana👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
Reply from Mercuryo Wallet
Hi Abdussamad👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi Nicole👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Reply from Mercuryo Wallet
Hi Endrit 👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Transparicy & professionell???
They could be more professionell and transparent in there corespondens by mejl and not just sen a mejl saying we quit handling transfers with you and cant go in with any details about why?????
8 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Brian👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
More than 10%
6 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Jan👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
This was a very suspicious and janky…
This was a very suspicious and janky process. I do not recommend anyone using this company.
7 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi there 👋
We're sorry to hear you had such an experience.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and use the chat function.
Many thanks,
Reply from Mercuryo Wallet
Hi Valerie👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
I am happy with the quick and efficient…
I am happy with the quick and efficient service. Thank you
6 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Bernardita👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
I've been trying hard to purchase…
I've been trying hard to purchase currency myself now you make it easier for me thank you
4 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Marie👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Good stuff cuh
4 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi David👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi Diana👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Reply from Mercuryo Wallet
Hi Kenne👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Where is my Coin?
3 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Gecoss👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter for you.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
I had a good and quick transaction
I had a good and quick transaction, thank you very much.
2 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Ollie👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
After 48 hours I still did not receive…
After 48 hours I still did not receive purchased SHX coins. Still waiting…
2 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Bartek👋
We're sorry to hear about this.
We appreciate how upsetting something like this could be. To assist you further, please reach out to our Customer Ops team so we can investigate this matter.
Please do so by visiting help.mercuryo.io (http://help.mercuryo.io/) and using the chat function.
Many thanks,
Great platform to purchase crypto!
1 March 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Stephen👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
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