Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,012
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service and prompt response times, often noting problems were resolved within hours. The staff are frequently highlighted for their friendly, helpful, and professional demeanor, from initial contact to on-site work. Many people also appreciate the fair and transparent pricing, often finding the cost reasonable for the quality of service provided. Reviewers frequently mention the thoroughness of the work, including clear explanations, advice for prevention, and detailed reports. Customers are also impressed by the cleanliness, with engineers consistently tidying the work area after completing the job.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the quick response times and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Response time

Clients share positive opinions on response time, frequently highlighting the speed and efficiency of the... See more

Price

People report positive experiences with price, often finding it reasonable and within budget, with many... See more

Customer communications

Consumers find contact to be positive, with many reporting good communication through email and calls, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. #5 of 21 best companies in Drainage Service
  2. #19 of 54 best companies in Construction company
  3. #1 of 3 best companies in Sewage disposal service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,012)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient! Spoke with them and they were down to fix my blockage quickly. Engineer who attended was great! Very knowledgeable and friendly. Great service and well priced, Sunday call out same fixed price.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

I called Mersey Rod out at 9am and they…

I called Mersey Rod out at 9am and they gave me an estimated time of 2pm, which he did arrive on time. A guy called Andy was absolutely brilliant, cleared all the drains and sent camera down to show me that the drain pipe was clear of any debris. I was quoted on the phone and was charged the same when he finished.
Well recommended 5* service

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

I used Mersey Rod for the first time, I have to say it was an excellent service. They came out the same day and I had a report emailed to me the next working day. Also reasonably priced. Highly recommend and I personally would use again.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Super quick service

Super quick. Called and quoted flat price. Not the cheapest, but you know exactly what you are getting for the price.

Plumber came round within 2 hours. And within 15 minutes clogged manhole cleared.

Would highly recommend if you want to avoid stress and hassle of waiting around. These guys do a proper job fast.

31 May 2026
Rated 5 out of 5 stars

Straightforward quote

Straightforward quote, set price ,same day service, punctual efficient and friendly
Job done without any fuss can’t recommend them highly enough

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Had an issue with the drain

Had an issue with the drain.
Called Mersey Rod and they were able to get someone in asap.
Very friendly guy. Explained the issue and solved it straight away, so I was happy with the provided service.
Of course I do not hope that I have to call them again , but if I have to I definitely use Mersey Rod again.
Thanks again!

14 May 2026
Unprompted review

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