Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,012
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, noting the efficiency and professionalism of the work provided, often including thorough explanations and clean-up. The staff, including both engineers and office personnel, are frequently praised for being friendly, helpful, knowledgeable, and polite, making interactions pleasant. Many people appreciate the quick response times, with problems often resolved on the same day or within a few hours of contact, demonstrating prompt and reliable service. While the service is generally considered good value, some customers noted that the pricing could be on the higher side, though they still found the overall experience worthwhile.

What people talk about most

Service

People report positive experiences with service, often highlighting the quick response times and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, politeness,... See more

Response time

Customers had positive experiences with response times, frequently praising the speedy and prompt service.... See more

Price

Reviewers highlight positive aspects of price, often finding it reasonable and within budget, with many... See more

Customer communications

Users describe positive interactions with contact, noting good communication via email and calls, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. #2 of 21 best companies in Drainage Service
  2. #5 of 54 best companies in Construction company
  3. #1 of 3 best companies in Sewage disposal service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,012)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blocked garden drains. Great service

The man who came to unblock the outside drains was lovely. Couldn’t fault the service at all, he explained to me what the problem was and managed to temporarily fix it. He even power washed the patio for us as well. Brilliant service, I would highly recommend Mersey Rod.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast response after our call out

Fast response after our call out. Unblocked the pipes quickly and jet washed clear. Spent a good amount of time tidying up afterwards. Left site clean. Very pleased with the end result.

30 April 2026
Rated 5 out of 5 stars

Excellent service and highly recommend…

Excellent service and highly recommend them. Responded promptly and turned up on time. Sorted my blocked drain quickly and showed me the results on camera feed. Gave advice as to how to prevent the issue in future. Will recommend to family and friends.

5 May 2026
Rated 5 out of 5 stars

Great Company

The company was great from start to finish. Becky, who i spoke to, arranged the appointment out for me and, the engineer who attended, sorted out the blocked drain and advised staff on site why this had happened and what to do to stop it happening again.

I would recommend Merseyrod.

30 April 2026
Rated 5 out of 5 stars

EXCELLENT

Andy arrived on time and had all the equipment necessary with him. He jetted the drain and cleared the blockage. Job done in no time, with no fuss. And he left the drain area clean and tidy. Andy is a consummate professional at a very reasonable cost. I would very highly recommend Mersey Rod after being let down by another company who wanted to dig up and replace drains and made no real effort to clear the blockage but still charged us. For evidence of Mersey Rod's excellent service, check out YouTube. Well done. Can't praise you enough.. Thank you

29 April 2026
Rated 5 out of 5 stars

Just wanted to say thank you so much.

Just wanted to say thank you so much.
I needed a drain cleared asap at one if my tenanted properties and gave Rebecca a call on a Friday. They were there bright and early on Saturday at no extra charge and the engineer Keir in touch by phone as I was out of the country. Very good service, excellent communication and the price was very good.
I couldn’t be happier, they are my go to from now on.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Jem

Jem rang when on his way. Unblocked my drain in about half hour. This was a set price, I paid £30 deposit when booking, the rest paid when the job was finished. Jem was such a nice guy, left his card incase of any future problems. I would highly recommend these, for reliability, price and polite Engineers. Would highly recommend MerseycRod.

24 April 2026
Rated 5 out of 5 stars

Excellent service

Excellent service! Someone was able to come out the next day, to look at our blocked drain. Which they successfully did. Great communication throughout and I wouldn't hesitate to use again and recommend! Many thanks Helen and Paul

22 April 2026
Unprompted review
Rated 5 out of 5 stars

The engineer arrived at the stated time…

The engineer arrived at the stated time and immediately went to work to determine what the problem was. He then efficiently dealt with the issue and used CCTV to explain the problem, remedy and to reassure that the work was completed.
A truly efficient and professional service.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Called early in the morning and they arrived within a few hours.
Staff very polite and managed to sort the problem.

Would recommend and use again if required.

16 April 2026
Unprompted review

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